1. Resume of: Prashanth H.R
         
PRASHANTH H R
Phone: 9900095984
Mailto: hrprasha@gmail.com
______________________________________________________________________________________________________
Objective
Software engineer having a total 8 years of industry experience and adept in all stages of project lifecycle, right from capturing of
business requirements, publishing application/e2e designs, development, testing, coordinating user acceptance testing (UAT),
Production support, and maintenance.
Summary of Qualifications: 

 Proven expertise in Production Support of complex real time, business critical applications on Advanced
PL/SQL, Java/J2EE, and UNIX.
 Have technical certifications in ITIL, AIX and WAS Network Deployment
 Skilled with Java Applications and Java-based automated testing tools
 Proficient with Sun Java Enterprise Server , IBM Websphere Admin Server 3.5/5.1, Java J2EE (MDB, JMS,
EJB, JSP, Servlets) and MySQL
 Working knowledge with IBM MQs, HTML, XML, Eclipse, Siebel, Smalltalk c C++ and Apache web server.
 Have worked in maintenance assignments for the Mortgage and Payment cards domain, involving
enhancements and production support.
 Have been well acclaimed for leading a production support team for the customer care application of one of the
world’s largest Payment Cards service Provider.
 Have always exhibited excellent vocal and written communication skills and have always been an ardent
communicator at all levels, including supervisors, subordinates and of course clients.
 Have always exhibited excellent problem solving skills and continuous learning ability.
 Strong interpersonal and presentation skills and proven leadership qualities.
Technical Skills
Software JAVA, Javascript, JMS, Servlets, JSP, UML, HTML, XML, C,C++, Smalltalk
Operating Systems: Red Hat Linux, Sun Solaris, AIX 5.4L, UNIX , Windows
Vista/7/XP/2K/ NT4.0
Middle Ware: IBM Websphere MQ, Version 6.0.2.3
Database: SYBASE,DB2, Oracle, SQL
Application Servers: Sun Java Enterprise Application Server ,IBMWebsphere
Application Server 6.1, IBM Websphere Application Server 3.5
Frame Work: MVC and Struts
Scripting: Shell scripting ,SQL Scripting and Perl Scripting
Tools Infoman, ManageNow, Keynote, Infoweb, Eclipse, Sitescope, Clearcase,
Activemon Testing tool (Mercury Load Runner).
Versioning Tools: Subversion and VSS
Domain Experience Mortgage Domain
Payment Cards (Banking and Financial Services)

2. 
Work Experience
Senior Software Engineer,Altisource Business Solutions, Bangalore, India (July 13 – till date)
 Default Management Services for Ocwen, West Palm Beach, Florida US
Technical Lead, Mindtree Technologies, Bangalore, India (October 11 – May 12)
 Foreign Exchange International Payments (FXIP) for American Express, Brighton, UK
Module Lead, HCL Technologies, Bangalore, India (Jun 11 - October 11)
 Online Processing Application for McAfee, Dallas, US
Technical Lead, Tata Consultancy Services, Montevideo, Uruguay /Bangalore, India (Sep 05 – Mar 11)
 Customer Service Tool for American Express, Phoenix, US
 Card Issuance Automation for American Express, Phoenix, US
 Global Corporate Services for American Express, Phoenix, US
Education Qualification

Sl.
No
Degree/
Education
College/
University
PercentageYear of Passing
1 BE (Industrial and
Production
Engineering)
Sri Jayachamarajendra college of
Engineering, Mysore
(Visveswaraiah Technological
University, Belgaum)
71 2005
2 PUC Marimallappa's PU College,
Mysore
75 2001
3 SSLC Marimallappa's High School,
Mysore
93 1999

Expertise
IT Service Management – 8 years
Working as a technical lead, I have been providing Information Technology Service Management services, focusing on helping
clients make smooth, meaningful changes to improve operational efficiency and the delivery of services. All of my work is based
on industry best practice, including the Information Technology Infrastructure Library (ITIL).

3. Resume of: Prashanth H.R
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
Process Consulting: Requirement elicitation, process design, and implementation of Incident (Failure Handling), Request,
Problem (Root Cause Analysis), Service Level, Supplier, Change, and Configuration Management, and Continuous Improvement
processes, procedures, and supporting automation.
Process Assessment: Evaluation of operational or proposed processes against best practice, including process and organizational
staffing, strategy, training and design.
Service Level Management: Managing service agreements for improved SLAs.
Facilitation: To develop unified processes and identify items for improvement resulting in agreement on real, concrete actions to
be taken.
Business Improvement: Business documentation and report development including trend reporting, improvement plans.
ITSM Tools: Integrated processes, procedures and support tools, including custom applications and commercial software.
Change & Configuration Management: Designed, with extensive staff and management input, a new process and supporting
procedures in an environment that was not practicing change control.
Career Profile
Altisource Business Solutions Private Ltd. (Bangalore)
Project Default Management Services (DMS) Application
Client Ocwen Financial Services, Ft. Washington, US
Period July 2013 – till date
Role Senior Software Engineer
Responsibilities  Managing ITIL processes such as Incident Management, Change
Management, Problem management and Configuration Management
 Attend regular meetings/con calls with clients and vendors to derive
the accurate requirements
 Attend and organizing face to face meetings/con calls with clients
and other business stake holders.
 Working on Incidents and production issues on bridge calls
 Plan and track deliveries, negotiate and obtain timescales from the
client.
 Liaise with client parties and close all open issues.
 Manage and delegate work within the team and ensure highest level
of delivery standards.
 Co-ordination
Operating System Linux
Database Oracle
Languages Java,J2EE
Work location Altisource, Bangalore

4. 
Mindtree Ltd. (Bangalore)
Project Foreign Exchange International Payments (FXIP) Application
Client American Express, Brighton, UK
Period October 2011 – May 2012
Role Technical Lead
Responsibilities  Managing ITIL processes such as Incident Management, Change
Management, Problem management and Configuration Management
 In-depth analysis of business critical issues encountered in the day to
day functioning.
 Supervise a team of 9 members ensuring that the work is equally
distributed and each team member has got an important role to play within the
teams activities.
 Streamline and monitor the several routine processes of the team.
 Engage the team in automating the recurring tasks/activities by
coming up with reusable components.
 Attend and organizing face to face meetings/con calls with clients
and other business stake holders.
 Decide on the reporting formats and maintain and publish regular
status reports.
 Ensure program/deliverables meet standards and technical
specifications and perform technical analysis and component delivery.
 Working on Incidents and production issues on bridge calls
 Performing impact analysis (RCA) of Problems
 Change Implementation
 Monitoring and Performance
 Availability reports, Status reports, Compliance reports etc
 Co-ordination
Operating System Linux, Solaris
Database Oracle
Languages Java,J2EE,JMS
Work location Mindtree, Bangalore
HCL Technologies Ltd. (Bangalore)
Project Online Processing Application
Client Mcafee
Period June 2011 – Oct 2011
Role Module Lead
Responsibilities  Driving the efficiency and effectiveness of the incident
management process
 Producing management information, including KPIs and reports
 Monitoring the effectiveness of incident management and making
recommendations for improvement
 Developing and maintaining the incident management system
 Driving, developing, managing and maintaining the major incident
process and associated procedures
Operating System Linux, Solaris
Database Oracle

5. Resume of: Prashanth H.R
         
Languages .Net
Work location Mcafee, Bangalore
Tata Consultancy Services Ltd. (Uruguay/Bangalore)
Project Customer Service Tool
Client American Express, Phoenix, USA
Period December 2007–March 2011
Role Module Leader
Responsibilities  Attend regular meetings/con calls with clients and vendors
to derive the accurate requirement
 Engage actively in the implementation/development of
newly scoped work items.
 Provide inputs for the most optimum and feasible design in
terms of performance and maintenance after thorough analysis of the
requirement
 Plan and track deliveries, negotiate and obtain timescales
from the client.
 Manage review of test specs and ensure proper validation of
subsequent test results.
 Liaise with client parties and close all open issues.
 Manage and delegate work within the team and ensure highest level
of delivery standards.
 Responded to service tickets and service requests within established
time-based requirements.
 Coordinated with internal and external Client resources to isolate and
troubleshoot issues resulting with service disruption and outage.
 Researched and evaluated alternative solutions and made
recommendations to obtain efficiencies and cost effective solutions.
 Managed excellent relationships with IT Operations and business
partners to optimize application performance and results.
 Communicated effectively and timely with peers and management.
 Preparation of Test cases
 System Integration, end-to-end, stress and regression Testing.
 Configuration management Using VSS, Team Server and CVS
 Involved in Project Planning, Module Management, Scheduling and
Estimation.
 Improving the Quality Processes
Operating System Linux, Solaris
Database DB2
Languages Java,J2EE,JMS
Work location TCS, Uruguay / Bangalore
Tata Consultancy Services Ltd. (Bangalore)
Project Card Issuance Automation
Client American Express, Phoenix, USA
Period September 2005 - December 2007
Role Developer
Responsibilities  Coding of new Use-Cases and make changes to the impacted

6. 
programs
 Requirement Gathering
 Analysis, Design modules
 Conduct code reviews and other quality related procedures
 Co-Ordination, Status Report etc…
Operating System Windows NT, Solaris
Database DB2,Sybase
Languages C++,Smalltalk, Java
Work location TCS Bangalore
Certifications
Title Version Acquired On
ITIL V2 Foundation
Certification
2.0 01/03/2007
IBM Certifications: IBM
Certified System Administrator
- Websphere Application Server,
Network Deployment V6.1
1.0 23/09/2010
IBM Certifications: AIX Basic
Operations V5
5.0 15/08/2007
iSecurity Certification:
iSecurity Quiz Set of role-
based quizzes
1.0 18/12/2010
Trainings
Training Conducted
Year Title Presented to Location Organised by
2009 InfoWeb TCS Consultants Bangalore Tata Consultancy
Services
2009 MYCAApplication
knowledge
Team Bangalore Tata Consultancy
Services
2009 Session on Websphere American Express
team
Bangalore Tata Consultancy
Services

7. Resume of: Prashanth H.R
         
Training Attended
Year Title Location Organised by
2005 Induction Learning Program(ILP) Hyderabad TCS
2005 Six Sigma Awareness Bangalore TCS
2005
Amex Minimum security baseline and brand
awareness
Bangalore Amex
2006 CA Siteminder Bangalore Amex
2006 ITIL Bangalore TCS
2007 Performance Engineering Bangalore TCS
2008 Microsoft Share Point and Portal Phoenix TCS
2009 New Problem Management Guideline Bangalore Amex
2011 HCL Induction Bangalore HCL
2011 Mindtree Induction Bangalore Mindtree
Personal Details
Date of Birth Jan 30 1984
Sex Male
Nationality Indian
Marital Status Married
Designation Module Lead
Location Bangalore, India
Passport Details G2667790
Issued at Bangalore, Karnataka on 28th
March2007
Valid up to 27th
March2017Driving License 
Details 1164/5
Issued at Mysore, Karnataka on 27th
August2005
Valid up to 23rd
August2022