1. Prachi Sankhe
23 Jersey Road
Hounslow, Middlesex,
TW3 4BQ, UK
Mobile number-07803437812
Email: sankhe.prachi1@gmail.com
Personal Statement:
I am a qualified professional Network Engineer with excellent working knowledge of
the latest industry developments. Able to think on my feet in order to resolve issues
relating to networking and installations. Currently working at Cyntergy It Solutions
LTD as Service Desk Analyst/1st line support. Looking for an opportunity where I
can make best use of my existing skills and further develop my knowledge.
Work Experience:
November 2015- Till Date Cyntergy IT Solutions LTD
Position Held: Service Desk Analyst
Responsibilities included:
• 1st Line support for Networks
• Managing Pulse ticketing system
• Analyzing routers and Node cheking via Solarwinds and Harmony
• Performing line checks via Synergi, cube and coms.
• Analyzing issues logged in tickets and solving them or assigning them to
concerned person.
• Resolving phone issues connected via ATA or Gigaset
• Engaging with all clients via phone and email support
January 2014- March 2015 Zenith InfoTech Limited
Position Held: Technical Support Engineer
Responsibilities included:
• Closely Monitoring Computer Systems and Maintaining Network
• Computer assembling and system maintenance
• Installing software and Application to user standards
• Installing and Configuring the components and driver
• Maintaining back up from servers to host computers
• Router installation, securing and constantly monitoring network
• Allocation of IP address to Computers
• Support via Remote connection and tools
• Helpdesk ticketing system
• Working Knowledge of MS Office
• Installation, configuration , maintenance and monitoring the servers
• Planning file services
• Server Management

2. Key Skills:
• CCNA: Switching, routing, TCP/IP, LAN / WAN.
• Server: Active Directory, RAIDS.
• Excellent customer service skills; able to communicate technical information
clearly
• Reliable and trustworthy with excellent time management
• Very good team player; able to support others to ensure targets are achieved
• Able to work alone using my initiative.
Professional Qualifications:
Feb 2012
Completed Training Program of CCNA.
Modules Covered:
• Routing Protocols.
• IP Addressing.
• DNS.
• DHCP.
• Network Devices.
June 2009- June 2013
B.Tech in Information and Technology
Modules include:
• Database Management System
• Computer Architecture
• Web Design
• Client Server Technology
• Website Management
• Computer Graphics
• Multimedia IT Applications
• Digital Signal Processing
• Oracle, VB, Java, SQL,.NET, C#, C++, C
March 2006- June 2009

3. Networking and Hardware Advanced Course
Modules include:
• Network Devices and Protocols
• Topologies
• NAT, RAID, ADDS
• Network and Hardware installation
• Computer Software and Hardware Installation
• Server Management and installation
Languages:
Marathi - Mother Tongue
English - Fluent.
Hindi - Fluent: Oral. Working knowledge: reading and writing
References: Available on Request.