Prabhat Pandey is a Program Director at Wipro Ltd in Mumbai with over 17 years of experience in IT infrastructure management. He has expertise in managing outsourcing, customer engagement, technology solutions, projects, onshore and offshore delivery, tools, automation, service transitions, process improvements, and quality initiatives. Currently, he is responsible for end-to-end service delivery for YES BANK with a team of 412 people. He has experience building teams, transitioning new customers, and managing complex remote infrastructure and managed service operations globally.

1. Prabhat Pandey
Program Director – Wipro Ltd - Mumbai
ᴥ +91-9473964811, +91-7387241720
ppandey03@gmail.com ᴥ ppandey03@yahoo.co.in
Having 17+ years of experience on IT Infrastructure Management with understanding of Managing IT
Outsourcing, Customer Engagement, Technology Solutions, Program and Project Management, Onshore &
Offshore Delivery, Tools & Automation, Service Transitioning, Process improvements & Quality
initiatives, P & L for Delivery. GCIH, HP & ITIL Certification.
Majority of work done on Global Security Operations Management, Data Center Operations, Remote
Infrastructure Management - which covers Operating System, Database and Application Administration
along with Server Management, Network & Security management, Management of Storage, Backup,
Global Security Operations and Monitoring solutions. Extensive experience in managing multiple projects
for setting up IT Solution across
Currently responsible for the overall end to end service delivery YES BANK with a team size of 412
people.
Have good experience of Building Teams, Transitioning new customers and run the Remote Infrastructure
Management / Managed Service operations with very complex interlocks between various operational
teams spread all across the globe. Handled large teams both direct and virtual, including international
functional reporting.
Key Skills:
ᴥ Service Delivery Management ᴥ Vendor & Contract management ᴥ DC Management
ᴥ Global Security Operations Management ᴥ Remote Infrastructure Management
ᴥ Incident, Change & Problem Management ᴥ Transition Management ᴥ Risk Management
ᴥ IT budget strategy (Cap-ex, Op-ex & RFI and RFP for New projects)
ᴥ Audit Handling & ISO, SOX compliance ᴥ Network Data & IT Security Management
ᴥ ITIL process Management ᴥ Program Management
ᴥ Disaster Recovery and Business Continuity Management
Recent Key Achievements:
ᴥ Delivered 2M Euro per year cost saving through six sigma project for efficiency and productivity
increase and got awarded for Green Belt certificate from CEO.
ᴥ Setup and transformed in all 3 areas that is people, process and Technology, the security operations for
Vodafone Group with a team size of 125 people and containing 42 services.
ᴥ Highest customer satisfaction rating i.e. 9.8/10.
 Global Security Operations Management: Transitioned services and heading delivery of
the Global Security Operation Centre, Vodafone group. This service comprises of all the
security components and in itself contains 42 sub services worth 350 Mn GBP which covers
entire gamut of Network Security, Mail Gateway Security, Data and Information security and
Compliances i.e. PCI DSS, ISO etc.
We are using mostly all kind of products and technologies. In network security prime products
are Sourcefire, Juniper, Imperva, F5, Websense etc. In Data and Information security DLP –
Symantec, SEP, SCSP, RMS, Fortinet etc. For DDoS – Arbor. For SIEM we are using
Arcsight and currently integrating with SPLUNK to have better analysis and dashboards.
 Remote Infrastructure Management: Handled account delivery comprising of all OS,
VmWare, Oracle and SQL, SAP, Legato Backup, EMC SAN and network services. Built
infrastructure and managed cloud computing (VMware/ESX) project as an Operations
manager with end to end delivery responsibility.
 Transition Management: Transitioned successfully Security Operations from Budapest to
India, Numonyx operations, CHIC operations and Messaging Services playing role of
transition and then delivery manager.

2.  Vendor Management: One of major responsibilities which I have is Vendor Management.
These majorly have 2 aspects. Primary one is to have the support for all those functions which
we do for the customer but is not being done by the internal teams. Examples: Offsite Backup
media management, Data Centre support activities, Service desk Management etc. Secondary
one is to support the operations e.g hardware support, VMware support etc.
 ISO 9K/20K/27K and SOX compliance: Responsible for the successful defending in order
to get all these certificates. Continuously working as SPOC to get all these certifications for
IT Delivery and facing audits every year and passed them. Initially it was a major challenge
when I have worked on various aspects to get all the processes aligned and now continuously
monitoring and improving them to remain compliant and sale through successful audits.After
major transformation in the organization it became again challenging and again majorly we
have aligned all the processes as per the audit needs. Some actions are still in progress which
is minor from the audit point of view.
 Risk Management: Overall responsible for the Risk Assessment, Impact Validation and
preparation & implementation of the risk mitigation Plans. Responsible and accountable for
business continuity plans.
PROFESSIONAL EXPERIENCE
Wipro – BFSI I&ME 27 July 2016 - Till date
Position: Program Director (Customer facing) / National Program Manager (Internal)
Location: Mumbai
Working as Program Director as overall responsible for Service delivery for YES BANK account with a
team size of 412, which comprise of Infrastructure, DC, Application and End User support.
Responsibilities:
 Responsible for Service Delivery with deliverables as Network Management, Server Management,
Database Management, Data center Infrastructure Management, Mail Management,Application
Support, End userservices, Vendor & Service Desk Management, Asset Management,Managed
Security Services, Monitoring, New Branch Roll Outs
 Responsible for Revenue worth Rs. 300+ Mn
 Responsible for maintaining the desired C-SAT level
 Single point of contact for all Services for Customer
 Executive Summary discussions with Senior Management at YES Bank
 Managing Customer visits & Customer References Participate in Technology Roadmap
discussions with Customer
Allahabad University – Information & Communication Technology Cell May 2016 – July 2016
Position: Free Lancer
Location: Allahabad University
Worked as freelancer with Allahabad University. With the previous association and affection with
University I came to know about multiple attacks and hacking going on for University. It was common
during the admission period. I helped to stabilize and secure their networks, getting the website redesigned
with security standards. Implemented perimeter security and DLP standards.
Post this exercise AU Website and online admissions cybersecurity is properly implemented, all the attacks
are blocked proactively and it is running in stable manner.
Vodafone India Services Pvt Ltd. 21st May 2014 – 21st April 2016
Position: Deputy General Manager (VTIS – Security – IT and Network Security Operations)
Location: IT Services, Vodafone India Services Pvt Ltd, Pune.
Worked as Deputy General Manager as overall responsible for Service delivery for Global Security
Operations of Vodafone Group, which comprise of all L1 – L4 level of support.

3. Lead the transition of complete Global Security Operations from various geographies to India which
contains 38 sub services (under network security, data and information security, IT security and
compliances) in it. Post transition, heading Global delivery of security operations.
Responsibilities:
 Heading Global Security Operations – Vodafone Group (serving 120 countries)
 P & L
 Service transformation
 People Development and growth strategies including cost optimization and efficiency drive.
 Strategic planning, Business cases,Service consolidations initiatives and their agreements from
executive committee / steering committee.
 Supporting new business right from RFI and RFP till Implementation and operations for new
Customer/Projects/Services.
 Managing a large team (Engineering, Operations and Support) with multiple layers including
Senior Managers,Managers and Solution architects.
 Implementation of strategic (business / organizational ) changes at ground
 Creation/Fine-tuning/efficiency optimization in all aspects people,process and technology.
 Implementation and strengthening of various security controls in all 3 areas i.e. people, process
and Technology.
Vodafone India Services Pvt Ltd. 24th May 2011 – 20th May 2014
Position: Senior Manager - Information Technology
Location: IT Services, Vodafone India Services Pvt Ltd, Pune.
Worked as Senior Delivery Manager as overall responsible for offshore Service delivery as a Group head
for backup, storage and scheduling services. Handling large L3 delivery team at the moment.
Responsibilities:
 Managing end to end backup offshore backup infrastructure for large environment.
 Managing a large team with multiple layers including Managers and SMEs
 Responsible for all the technology transformation projects.
 Responsible for new service integrations
 Responsible for driving cost optimizations and effectiveness
 Responsible for RFI and RFP alongwith Implementation and operations for new
Customer/Projects.
 Planning and implementation of the process.
Orange Business Services Pvt Ltd. 24th Dec 2007 - 11th May 2011
Position: Operations Manager
Location: IT Service Operations, Orange Business Services, Gurgaon.
Delivered end to end Managed Service for multiple customer accounts. These services were comprise of
Server Management (UNIX + Wintel), Cloud Computing (VMware + V-Block), Database (Oracle + SQL),
Backup (Netbackup, Legato, HPDP), SAN, Network and Security.
Responsibilities:
 Responsible for delivery within SLAs agreed with customer for offshore operations being
supported fromIndia and onsite DC team in my span of control.
 Establishment / Fine-tuning of the processes/ Standard operating procedures for various on-site /
remote operational activities.
 Contributing for establishment of process interlocks between various teams working for
different organizations supporting the same customer
 Responsible for building team, knowledge transition and stabilization of operations.

4.  Supporting project Managers to define project plans (Cost Management/ Resource Planning/
Risk assessment/ Post Implementation Support) for various new deployments, and responsible
for proper execution from Indian team.
 Lead ISO 9K/20K/27K audits for IT Service Operations department. This covers the
alignment of Incident/Problem/Change and Release management processes as per the global
standards.
 Planning, Implementation and post analysis of the changes being made in data center.
Representative for Infra support in Change advisory board meetings. This role also includes the
presales / cost review of proposal being submitted to customer.
 Responsible for the Monitoring solution and service desk for the Incident ticket logging.
 Attend Customer meetings regularly and manage to plan and execute project tasks agreed with
customer.
HCL Comnet Systems & Services Pvt Ltd. 13th Feb 2006 - 21st Dec 2007
Position: Senior Specialist - Systems.
Location: Remote server administration for Johnson&Johnson UNIX wave, Noida.
Lead transition of the various components of the service.
Created and modified vpars on superdome and minisuperdomes, Creating MCSG Campus Cluster and
packages with SAP configuration in 10, 4 & 2 node clusters. Troubleshooting in MCSG & LVM.
Installing latest patch bundles. Configured 10, 4 nodes & 2 node clusters from scratch in
production/pre-production/development environment for SAP and EAD applications.
Responsibilities:
 Includes Remote server management of J&J HP9000 & SUN servers.
 Created and modified vpars on superdome and mini superdome.
 Installation & configuration of HP9000 servers.
 Monitoring and maintaining the uptime of HP9000 & Superdome servers.
 Ignite server & client installation & configuration.
 Cluster and Package installation & configuration, for 10, 4 and 2 node clusters.
 Having exposure in batch job scheduling through ESP & Espresso (ESP running on Mainframe)
 Expertise in Printer administration.
 Restoration and primary troubleshooting in backup environment (VERITAS Netbackup 4.5 -
MP6).
K. Banerjee Centre of Atmospheric and Ocean Studies Dec 2000 - Feb 2006
Position: Technical Assistant
Location: University of Allahabad.
Providing Hardware Installation support, and system administration. Maintaining and administering
Implementation, Configuration of HP-UX on C-3650, C-3700 and XW 4100, XW 4200 and ZX-6000
dual CPU Itanium HP workstations & SGI ORIGIN 2100, SGI Octane 2 workstation, TP9100 Storage.
Installation of Various Compilers and Atmospheric and Ocean modeling Software on Solaris & Linux.
Responsibilities:
 Installation and Configuration of IRIX6.5.X on ORIGIN 2100 and Octane 2 .
 Installation of TP9100 0.5 TB Storage.
 Installation and configuration of Network Load Balancing on IRIX .
 Management of current status of S/W, applying patches & upgrades.
 Performance monitoring and tuning of OS and maintaining systemsecurity.
 Installation of Various Compilers and Atmospheric and Ocean modeling Software on IRIX.
 NFS configuration.
 Samba Server / Client Configuration.

5.  Extensive shell scripting for implementation of backup policies and regular system
administration tasks.
 Site Planning and Implementation, Configuration of HP-UX on C-3650, C-3700 and XW
4100, XW 4200 and ZX-6000 dual CPU Itanium HP workstations.
 Installation of Various Compilers and Atmospheric and Ocean modeling Software on HP-
UX11i.
 Site Planning and Implementation, Configuration of Sun Ultra 10 workstations.
 Installation of Various Compilers and Atmospheric and Ocean modeling Software on Solaris.
 Site Planning and Implementation, Configuration of HP XW-4200 workstations and other
various PCs.
 Installation of Various Compilers and Atmospheric and Ocean modeling Software on Linux.
SPECIALIZED SKILLS
HP-UX
 HP-UX 11.x and 10.x Installation and Up-gradation.
 HP-UX Performance analysis and tuning. Kernel parameter tuning.
 SD-UX based software and patch Installation and depot management.
 Good in Printer Administration
 Netbackup administration & troubleshooting.
 Automating jobs using cron & ESP.
 Configuring Ignite-UX server , Tape and server based Ignite recovery
 Configuring NFS
 Creating Backup policies for the Customer's data.
 Writing small shell scripts and process automation
 Installing and configuring M.C Service guard Cluster.
 Creating npars & vpars.
 Managing vxvm file systems and VCS clusters.
Hardware
 Servers: HP Superdome, HP 9000 series 800 Business Servers (A/K/L class Servers),
Itanium server.
Others
 SGI IRIX6.5, SCO UNIX, Red Hat Linux, SUN Solaris, Windows 2003/2000, D380
server installation, migration and troubleshooting.
 MC Service Guard, VERITAS Volume Manager, VERITAS Netback 4.5, Espresso/ESP.
Trainings & Certifications
 GIAC Certified Incident Handler (GCIH)
 HPUX-091 - Certified System Administrator.
 Certified for Effective Communication and presentation skills from Dale Carnegie
 ITIL Foundation Version 3 certified.
 PMP Trained have not undergone for certification
EDUCATION
Professional:
 Advance Diploma in Computer Application from CDAC (Part Time)
 CIC From IGNOU (Part Time)
 MBA - Vinayaka Mission University (Part time)
Academic:
 M. Sc. (Organic Chemistry) – RML Awadh University from KNI, Sultanpur. Passed in year 2002.
 B. Sc. (PCM) – RML Awadh University from Government P. G. College, Musafirkhana,
Sultanpur. Passed in year 1998.

6.  HSC (UP Board) from A. H. Intermediate College, Musafirkhana, Sultanpur. Passedin year 1995.
 Secondary School from B. P. Intermediate College, Kurwar, Sultanpur Passed in year 1993.
Personal Details:
Father's Name : Dr. A. P. Pandey
Date of Birth : 28th - September - 1979
Nationality : Indian
Marital Status : Married
Passport Number : G4627286 (Valid UK Business Visa till 07/2020)
PAN Number : ALTPP9744L
Communication Address : C/O Mr V. P. Pandey, D-601, 6th Floor, Gokul Village CHS LTD,
Mira Road (E), Thane, Mumbai - 401107
Permanent Address : S/O Dr. A. P. Pandey, Tribhuwan Clinic (Rajapur Chauraha),V/P-
Rajapur (Aliganj Bazar), Distt - Sultanpur (UP), PIN - 227805