The document discusses improving warehouse productivity, customer satisfaction, and future directions. It notes challenges around language barriers, increasing costs, reverse logistics, omni-channel complexity, seasonal demand strains, and labor turnover. It proposes addressing these issues through supply chain and distribution center reorganization, process upgrades, technology innovation, and automation. Specific solutions mentioned include real-time visibility via web-based middleware, smarter workflows to increase efficiency, optimized throughput, and reporting/dashboards to measure performance. The overall goal is to standardize processes, optimize operations, and create "the good future" through connecting functions, planning commissioning tasks, and a customer satisfaction program focused on employee wellbeing.

1. Improving Warehouse Productivity, customer
satisfaction and where do we go...

2. Honeywell Confidential - © 2017 by Honeywell International Inc. All rights reserved.
SPICA – IBCS
ALLIANCE
- new aproach
- local covering whole eastern
Europe

3. Language barriers
Increasing costs
Reverse logistics & returns
Omni-channel complexity
DC challenge today
SC/DC reorganization, process upgrade, technology innovation, automation?
Aggressive throughput demand
Inventory location inefficiency
Seasonal demand strains on productivity
Labor turnover & recruitment
Errors that lose customers

4. Situation in region
❑ Supply chains facing a wave of
technology and innovation to drive
operational changes
❑ Within this climate, data is king, and
businesses increasingly find themselves
needing solutions that make it easier to
collect information and make it
actionable to users

5. ORGANISATION ->BUSSINES KNOWLEDGE ->SOLUTION ->DEVELOPMENT
❑ Workflow performance company
▪ Communication
▪ Understanding
▪ Trusted advisor
❑ Team work
❑ You can solve problem if you know…
▪ Pain points
▪ Short-term and long-term goals
▪ Other active projects
❑ Value, not a product

6. ❑ Real-time visibility via web based middleware made with the latest web architecture
❑ Smarter Workflows which increase accuracy, productivity and visibility from dock to stock or stock to dock
❑ Optimize throughput and efficiently directed labor resources, single point of a access and
a consistent view to information and resources
❑ Reports and control; BI reporting & dashboards measuring efficiency and forecasting work tasks
❑ Complete knowledge transfer; process management, parameter and option changes by system admin
Smarter Logic with SPICA VoiceXtreme

7. How?
Connected functions in warehouse
Combining multiple processes into one task
Planning -> Commission-> validation of article & validity at location->
Inventory (the rest of the amount) -> pallet manipulation->
Forklift management
Linking replenish and moving with the commission process
Automatically print LogLabel, automatically print declarations
Automatically create a high priority commission order
Display with current control
Navigation

8. Customer satisfaction program
„it’s not enough to simply close the sale. You’ve got to help your
customers fall in love with your business”
❑ How to improve worker satisfaction, longevity and productivity???
❑ Ergonomics and worker wellbeing are not a feel good
factor, designing work processes and workplace are...
❑ Employee comfort
❑ Tracking the Worker/Feedback from employees
❑ CSP

9. WHERE DO WE GO...

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10
EXECUTE
“The Tasks”
STANDARDIZE
“The Process”
OPTIMIZE
“The Operations”
OUR VISION
What does ”The Good Future” look
like?

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12. AR Proof of Concept
12
Honeywell CT60 handheld computer, Honeywell
SRX 2 headset and Vuzix M100 Smart Glasses used
for the proof of concept.
Honeywell Confidential - ©2019 by Honeywell International Inc. All rights reserved.
o

13. Honeywell Confidential - ©2019 by Honeywell International Inc. All rights reserved.
Industrial
• 15%
Growth
per Year
through
2020
• $23
billion
market
by 2020
Warehousi
ng
• 12%
Growth
per Year
through
2020
• $3.4
billion
market
by 2020
Retail
• 9%
growth
per year
through
2020
• $73
million
market
by 2020
Delivery
• 29%
growth
per year
through
2020
• $54
million
market
by 2020
Sources: IFR (Industrial), MarketsandMarkets (Warehousing), Tractica (Retail), Technavio (Delivery)
Robotics is Growing Throughout the Supply Chain

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14
Technology integration

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Innovation for Today and for Tomorrow
Assisted
Reality
Far Field Voice
Recognition
AI and
Machine Learning
RoboticsConnectivity
Improvements
15
o

16. Marijo Baburić
Voice Solutions BDM
marijo.baburic@spica.com