A lot of misinformation and confusion exists on what it means to be "user-centered." At the core of this methodology are user experience research methods to assist our implementation efforts. In this session we will cover a foundation to understand user-centered design, an overview of research methods such as structured interviews and contextual inquiry will be given, and finally some practical advice on how to implement these methodologies on your next SharePoint project.

6. Contextual Inquiry
Analytics analysis
Structured Interviews
Task flow analysis
Diary studies
Usability tests
Heuristic evaluation
Participatory ethnography
Card sorts

8. What
Users
Say
What
Users
Do

10. Structured Interviews

15. Expressed need
Implied
need
Latent
need

17. Contextual Inquiry

36. What?
Why?
How?

37. Definition Research Synthesis Feature

40. Affinity Theme Insight
Content No ability to submit feedback
Value of content unclear
Goals Increase efficiency
Streamline communication
Successes Reach people
Reduce frustration
Barriers No perceived social value

43. Download a
complimentary copy
of Designing A User-
Centered Intranet For
SharePoint Online.
E-Book