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SRE
Bruno Connelly
How SREs Benefit and What is Needed to
Realize Their Potential
Pooja Tangi
SRE Technical Program Manage...
The FIRE
David Henke
“If you are not part of
the solution, then you
are part of the
problem”
Things I know Things I don’t know but
users know
Things that
collectively we
all know
Things that
team members
know but ar...
The FEEDBACK Loop
Process / Project / Tool
Iterative Feedback
Loop for course
correction
Fast Feedback
Loops
The 5 STEP Plan
Approach the Feedback
1
Know your audience
Isolate and Triage Issue
3
2
Remove the Facade
Roll with the so...
Feedback Loop: Step 1
Approach the Feedback
• Identify the underlying theme and how it
is affecting everybody
• Collaborat...
Feedback Loop: Steps 2 & 3
Remove the Facade
• Gather “the real” feedback
• Socialize amongst individuals
through 1:1s, re...
Feedback Loop: Steps 4 & 5
Know your audience
• Identify the right audience to
present feedback
• Get buy-in from the team...
The LEARNINGS
●People are more supportive &
vocal than you think
●Never underestimate the power
of change
• 1:1s & retrosp...
ELON MUSK
It's very important to have a
FEEDBACK
loop, where you're constantly
THINKING
about what you've done and how you...
Rinse & Repeat !!! Approach the feedback
Remove the
facade
Isolate & triage
the issue
Know your
audience
Roll with the
sol...
Thanks!
Thanks!
Thanks!
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Feedback loops: How SREs benefit and what is needed to realize their potential

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Feedback loops: How SREs benefit and what is needed to realize their potential

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Feedback loops: How SREs benefit and what is needed to realize their potential

  1. 1. SRE Bruno Connelly How SREs Benefit and What is Needed to Realize Their Potential Pooja Tangi SRE Technical Program Manager, LinkedIn ps:Feedback L
  2. 2. The FIRE
  3. 3. David Henke “If you are not part of the solution, then you are part of the problem”
  4. 4. Things I know Things I don’t know but users know Things that collectively we all know Things that team members know but are not vocalized Transparent & Known Blind Area UnknownThe Hidden Zone SELF TEAM The BLINDSPOTS
  5. 5. The FEEDBACK Loop Process / Project / Tool Iterative Feedback Loop for course correction Fast Feedback Loops
  6. 6. The 5 STEP Plan Approach the Feedback 1 Know your audience Isolate and Triage Issue 3 2 Remove the Facade Roll with the solution 4 5
  7. 7. Feedback Loop: Step 1 Approach the Feedback • Identify the underlying theme and how it is affecting everybody • Collaboratively agree that there is a problem :)
  8. 8. Feedback Loop: Steps 2 & 3 Remove the Facade • Gather “the real” feedback • Socialize amongst individuals through 1:1s, retrospectives, group feedback Isolate & Triage Issue • Compose thesis • Vet feedback with wider SRE community through surveys • Identify possible solutions • Determine pros and cons
  9. 9. Feedback Loop: Steps 4 & 5 Know your audience • Identify the right audience to present feedback • Get buy-in from the teams • Find a sponsor to validate approach & artifacts Roll with the solution • The simplest answer is often the correct one • Put the proposal in action and iteratively course correct as needed
  10. 10. The LEARNINGS ●People are more supportive & vocal than you think ●Never underestimate the power of change • 1:1s & retrospectives • Virtual working groups • Roadshows & newsletters Looking Back... Looking Forward...
  11. 11. ELON MUSK It's very important to have a FEEDBACK loop, where you're constantly THINKING about what you've done and how you could be doing it BETTER
  12. 12. Rinse & Repeat !!! Approach the feedback Remove the facade Isolate & triage the issue Know your audience Roll with the solution Q A&
  13. 13. Thanks! Thanks!
  14. 14. Thanks!

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