1. Pooja Shenoy
104, Krishnavatika | Dahisar East | Mumbai | +919819332797
Pooja_pai@rediffmail.com / poojashenoy80@gmail.com
Proficient, goal oriented HR professional with around 15+ years of overall
experience in the IT/ Professional Services covering the entire spectrum of Workforce
Management: Resource Management, Employee relations, Capability Building and
Optimization, Change Management, Operational Efficiency Improvement, Subcontracting,
Recruitment / Campus Hiring and Automation of major Processes. The proven record for years
having consistent desire for new challenges. Professional who is comfortable with the mission-
critical deadlines and confident juggling multiple engagements simultaneously assuring the
customer’s needs are kept at the forefront..
 Responsibilities included: Forecasting / Resource Planning and Fulfillment
(Internal/External), Employee Relations and End to End Carrier planning and development
 Providing consultancy into various internal projects which helps to improve the overall
internal processes.
 Automation of Systems to have more leaner processes
 Manage a variety of projects and programmes to demanding standards of time, cost and
quality.
 Capable of integrating with and developing effective workgroups
 Mentored and coached leads, senior professionals at all levels, encouraging them to
develop their performance to best practice standards and to achieve professional
accreditation
 Excellent verbal & written communication skills. Able to relate well with people
 Facilitated cross-business teams generating and evaluating business improvement
ideas aimed at achieving best-in-class performance levels
 Excellent at team leadership
 Diploma in Business Administration -- Human Resources from Symbiosis, Pune
University
 Bachelor of Science with Distinction from Canara College Mangalore
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Workforce Management
Education

2. Syntel Ltd:
Workforce Management Head – Insurance / Healthcare/ Manufacturing & IMS BU’s
Jan 2011 – till date
Working as Workforce Management Head - (People Development and Allocation Cell) responsible
for the end to end Resource Management with ownership of multiple verticals / horizontals
• This includes right from planning, forecasting and execution of the resource management
plan for the individual verticals and horizontals
• Configure processes & policies to ensure Zero Revenue Loss due to fulfillment issues
• Maintain and continuously improve MIS that can not only reflect RMG performance but
also helps in key decision making
• Connecting with the delivery and resourcing team to ensure that the fulfillment happens
within SLAs
• Management of the bench and defining carrier planning and development for bench
resources
• Working on development and upskilling / cross-skilling of the available resources to fulfill
more requirements through internal sourcing
• Career counseling to resources based on their aspirations and business forecasts
• Developed and automate the key souring processes / Systems like internal Resource
Tracking System, Demand Management System etc
• Continuously working on improving the overall process of fulfillment and implementing
best practices across other areas as well
• Developed metrics based performance management to measure the quality of the team
• Designed a Standard Operating Procedure to outline the process to be followed for
successful implementation of normal operations
Deloitte Haskins and Sells:
Manager – Scheduling Dec 2007 – Jan 2011
Working as a Manager - responsible to set up the scheduling / resource management base across
the Audit teams in Mumbai.
• Preliminary planning required to set-up resource allocation process in the organization
• Evaluation of the scheduling software called “Staff Trak” for ease of use
• Ensuring accurate data migration of clients & employees into Staff Trak
• Designed a Standard Operating Procedure to outline the process to be followed for
successful implementation and normal operations
• Coordination with IT, HR and Audit teams for successful implementation & ensuring
accurate data flow
• Convincing & communicating the changes in existing process to Partners & Sr. Managers
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Professional Experience

3. • Upon Implementation, Scheduling staff across various clients for audit purpose
• Resolving any conflicts between managers with regards to the resource allocation
• Providing status updates to the Senior Management through review meetings and
publishing periodical reports
Tech Mahindra Limited:
Senior Resource Executive May 2006 – Nov 2007
Working as a Senior Executive and responsible for end to end resource fulfillment across US
delivery unit
• Resource Requirement Fulfillment
• Subcontractor Management
• MIS
• Visa and Travel Coordination
• Other responsibilities like induction/ Automation
Infosys Technologies Limited:
HRE (Human Resource Executive) Mar 2002 – Apr 2006
Working as a Human Resource Executive was responsible for end to end Employee relations /
engagement across US delivery unit
• Resource Management
• Visa processing
• Performance Management
• Anchoring employee events
• Maintain Calendar of events
• Offsite Event Management
ICICI Personal Finance Services:
Credit Appraiser Jul 2001 – Mar 2002
This involves processing of customer data for satisfaction of laid down norms and
recommendation for sanction
• Credit Card Processing
• Processing on Auto Loans
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