How landlords can prepare for managed migration workshop

Policy in Practice
Universal Credit Advice How landlords can prepare
for managed migration
Wednesday 8 January 2020

Housekeeping
• Fire alarm and fire test
• Toilets
• Please ask questions
• Develop your action plan to take away

Agenda
• Background to Universal Credit managed migration
Zoe Charlesworth, Policy in Practice
• The view from the frontline
Nadine Burns and Michelle Birley, The Guinness Group
• Key challenges to smooth delivery of managed migration
Bill Irvine, Universal Credit Advice
• Transitional Protection
Louise Murphy, Policy and Data Analyst, Policy in Practice
• Best practice advice for preparing tenants
• How Royal Borough of Greenwich is preparing for managed migration
Corin Hammersley, Royal Borough of Greenwich
• Develop your own proactive action plan for managed migration

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Welcome and introductions
Zoe Charlesworth, Head of Policy, Policy in Practice
Bill Irvine, Founder, Universal Credit Advice

5
Give the best support you
can to help people

A team of
professionals
with extensive
knowledge of the
welfare system
who are
passionate about
making social
policy work
We help local
authorities use
their household
level data to
identify
vulnerable
households,
target support
and track their
interventions
We develop
engaging software
that helps people
to increase their
income, reduce
their costs and
helps them to
build their
financial
resilience

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Background to Managed Migration
Zoe Charlesworth, Head of Policy, Policy in Practice

What is “Managed Migration”?
• The move to Universal Credit for claimants who have not “naturally
migrated” by the start date of managed migration
• The start date of managed migration will depend on learning from a pilot
commencing in July 2019 in Harrogate of up to 10,000 claims. The rollout is
likely to start in 2020 (subject to meeting tests and passing of new
regulations in Parliament)
• Completion is hoped for by December 2023
• Who is affected?
• 36% ESA
• 54% tax credits
• 10% other means-tested benefits
• Approximately a third of eventual UC claimants will move through managed
migration (around 2 million households)
• Those in receipt of Severe Disability Premium are protected against natural
migration

How will it happen?
The Universal Credit (Managed Migration Pilot and Miscellaneous
Amendments) Regulations 2019
Provides for a pilot and includes provision for:
• Migration notice
• Specified deadline date (at least 3 months from notice)
• Deadline date can be cancelled or extended
• Legacy benefits cancelled following deadline
• Automatic backdating if within one month of deadline
• Two week run on of ESA, JSA, IS (from July 2020)
• The creation of a one year grace period from the Minimum Income Floor for
self-employed (for managed migration)

Transitional protection
Transitional protection is based on the monthly rate of existing benefits
compared to UC award on the deadline date
Cessation of transitional protection will occur in the following circumstances:
• a sustained (more than three months) earnings drop
• the formation or separation of a couple
• the ending of the Universal Credit award (where this was due to an increase
in earnings and a new claim is made within 4 months of the Universal Credit
award ending, the claimant will have their Transitional Protection re-awarded
as part of their new award of Universal Credit)
Transitional protection will reduce through uprating
Particular concerns regarding the housing element

SSAC Consultation 2018
The SSAC received a record number of submissions
…”particularly struck by the degree of anxiety that was conveyed to us in the
submissions”
…”it is evident that any weakness within the Universal Credit system will be
brought into greater relief when managed migration gets underway”
Submissions showed particular concerns about:
• People living in unstable accommodation
• People at risk of domestic violence
• People living with disability which impaired engagement / access
• People unable to understand and act on information
• People without fluent English
• People without digital access
• Impact of tax credit overpayments

Changes prior to Managed Migration
• An additional £1.5 billion to support those moving to Universal Credit
• Advance payments more generous (up to 100% of the claimant’s expected
Universal Credit award) plus an extension of repayment of advance payments
from 6 months to 12 months
• Removal of the seven day waiting period at the start of a claim
• Provision of an additional two weeks of Housing Benefit transitional
payments which do not need to be repaid
• A £1000 annual increase in the Work Allowances from April 2019
• A reduction in the cap for deductions from 40% to 30% to soften the burden
of repayments of debts
• Advances can be repaid over 16 months (Oct 2021)
• An extension in the surplus earnings disregard exception for up to £2500 for
another year from 2019 to 2020

Preparation for Managed Migration
The DWP is co-designing the process with claimants, charities, experts and other
stakeholders through webinars and workshops.
Much of this will be “tested” through the Harrogate pilot.
• Pilot includes all case types including “complex” claims
• “Anxiety” of claimants informs the “Who knows me?” approach
• Starting with support through JSA (and later HAs and other organisations)
• Terminology change: “Move to UC” rather than “Managed Migration”
• Testing of IT readiness for Transitional Protection through the pilot
• Testing pre-population from HMRC “at some point in the pilot”
• Testing engagement in the pilot (claims not terminated)

What happens next?
Expansion to full rollout if tests are met:
• IT
• Delivery partners readiness
• Trained staff
• Assumptions and contingencies if assumptions not met
• Claimant understanding
• Claimant support
But depends on new regulations being passed
Delivery partners are preparing independently
• Identification
• Engagement
• Support

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The view from the frontline
Nadine Burns, Customer Support Team Manager Michelle
Birley, Customer Support Manager
The Guinness Group

<Insert title using Ariel 26pt>
<Insert date using Arial 18pt>
Universal Credit & Migration Planning
Michelle Birley - Customer Support Manager
Nadine Burns - Customer Support Team Manager

The Guinness Partnership
Top 10 local
authorities
Homes
Cheshire East 5,428
Milton Keynes 5,203
Havant 3,896
Manchester 3,847
Sheffield 2,378
Rochdale 2,110
Stockport 1,680
Hackney 1,652
Oldham 1,355
Gloucester 1,231
North: 32,035 homes
South: 18,619 homes
West: 15,521 homes
170+ LAs / 650+ Job Centres

We’re here to improve people’s lives and create possibilities
for them.
Our social purpose
We describe ourselves as a customer service organisation
because it’s our tenants and residents that we’re here for.

Successful homes
Fuel
• Not in fuel
poverty
• On the right
(social) tariff
• Energy efficiency
and advice
• Confident to
switch
• Accessing
support from
utility
Finance
• Able to pay rent
• Financially
confident & able to
budget
• Right benefits at
the right rate
• Manageable debt
• Employed /
seeking
employment
• Not sanctioned
Food
• Not reliant on food
banks
• Able to identify and
buy affordable food
• Have the
equipment to
prepare food
Furniture
• Has the basics,
at least – beds,
chairs, bedding,
table
• Safe white goods
– fridge, cooker,
washing machine
Empowering customers to have a successful, independent tenancy
in their home

• In 2014 – 2016 housing facing significant welfare reform
• Universal Credit Live
• Did not know who was claiming Universal Credit
• Small numbers, but 21% arrears
• DWP limited housing knowledge
• In-house systems being developed
• Learning as we went along
Our Universal Credit journey
Date
Number of UC Claimants
(TGP)
Arrears as a % of debit
(UC customers)
% on direct payment
to TGP
October 2017 1,222 22.0% 35%
October 2018 4,644 12.6% 33%
October 2019 10,530 10.3% 28%

7535
8050 8466
8964 9379 9801 10230 10578
0
2000
4000
6000
8000
10000
12000
April May June July August September October November
UC Customers
£850
£813
£776 £778
£840
£790
£782
£777
£720
£740
£760
£780
£800
£820
£840
£860
April May June July August September October September
UC Customers average arrears
Customer Numbers and Average Arrears

11.78%
11.14%
10.44% 10.41%
11.46%
10.63%
10.31% 10.22%
9.00%
9.50%
10.00%
10.50%
11.00%
11.50%
12.00%
April May June July August September October November
Arrears as % of Debit
Benefit Type Number of
claimants
% arrears £ arrears
Housing Benefit 18,026 2.65% £2,640,275
Universal Credit 10,230 10.31% £5,147,556
Arrears UC & HB

• DWP Trusted Partner Status and access to the Landlord
portal
• System changes
• Customer support – guidance, help, advice – 85% need
help
• 8,000 customers supported in this financial year
• Cross team working
• Budgeting calculator
• Training and e-learning for all staff
• Prevention – pre-tenancy, week 1, week 5, week 8
• Alternative Payments Arrangements vs Direct Debit
• Universal Credit tracker
• Speed, efficiency and intervention
How have we achieved this?

Harrogate – Move2UC pilot
• Around 1,000 homes in Harrogate
• 388 customers already in receipt of UC
• 210 customers on HB
• Self Payers and tax credits – high
employment – not just housing costs
• DWP ‘Who knows you best’ model

• Payment analysis
• Migration tracker
• ‘Untidy tenancies’
• APA versus Direct Debit?
• Get to know our UC Project Team – co-design
• Stakeholder meetings
• Targeted Communications – benefit claimants, self
payers and homeowners
• Planned migration versus natural migration
Planning for Migration

• Customer understanding ( weekly benefit,
fortnightly, 4 weekly )
• DWP getting it right
• Erosion – rent increases, wage increases,
changes in circumstances
Challenges of Transitional Protection

292929
Networking and coffee break

303030
Key challenges to smooth delivery of managed
migration

W W W . U C A D V I C E . C O . U K
Universal Credit for “Working Age” claimants
Tackling the challenges of Natural & Managed
Migration
UC Advice & Advocacy Ltd
Policy in Practice
London January 2020

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Natural & Managed Migration concerns
 What % of your “working age” tenants have already
transitioned to Universal Credit?
 Of those still to migrate what % are:
 a) Unemployed;
 b) Sick/Disabled;
 c) Part of full-time workers
 d) Self-employed
 What, if anything, concerns you about the expansion of the
rollout and, in particular, Managed Migration?

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Transition from “Live to “Full Service”
delivery
 Should you be concerned?
 DWP’s Directorate believes the transition from “Live” to “Full Service” overall, was very
successful, with only a few problems occurring.
 Can you recall what happened to:
 Your tenants’ existing UC awards?
 Why did they have to make a “new” claim when one already existed?
 Were all APAs you had previously negotiated transferred automatically to Full Service?
 Did any of your tenants fail to make their online claim on time and lose out as a result?
 Did the transition add significantly to demands for advice & support?
 Did this phase have any affect on tenants rent arrears?
 What have you made of DWP’s “payment system”?

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Problems associated Migration exercise
 To date there’s 2.8 million UC recipients; most of whom are single or childless couples, and
unemployed; around 40% have NO housing costs; nearly 7 years into the migration process!
 DWP is currently adding around 130,000 new “natural migration” awards every month & hopes to
add, in total, a further 4.5 million recipients by December 2023.
 Most of these cases will be more complex, and time consuming, than those earlier awards; most
will include housing costs and 40-60% should be entitled to Transitional Protection.
 Legacy Benefit claimants affected MUST make a New Claim for Universal Credit within 3 month
prescribed period. Delay or failure to do so, could result in NO payments whatsoever!
 Around 20% of claims fail, due to non-attendance at “Work-Coach” interview or through failing to
produce ID validation or make “claimant commitment” or respond to periodic “To-do’s”
 Each UC claimant expected to use “online journal” as main means of communicating with DWP,
including reporting “changes in circumstances”. Is that working well?
 DWP’s poor lines of communication and insistence on “Explicit Consent” impedes & frustrates
attempts to assist tenants. Do you agree?

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Managed Migration Notice & Process
 Original anticipated start date; July 2020, operating on an area by area basis.
 Step 1 – Issue of Migration Notice to each claimant & partner, giving them a deadline date to claim
Universal Credit AND advise “legacy awards” cancelled the day before deadline with or without a
UC claim having been made
 Example – Mr Couling (55) receives his MM Notice dated 1st July 2020 with a deadline date of 30th
September.
 If Mr Couling makes his claim for UC on any date before or up to 30th September 2020 his UC will be
awarded from that date. The day before that, his “legacy claims” will end.
 If he fails to claim UC by 30th September 2020 his legacy claims, including Housing Benefit, end, in any
case!
 However, if he makes his claim for UC by no later than 30th of October (2nd deadline date), his claim for UC
will start from 1st October 2020
 DWP have also agreed to pay a 2 week run-on of Housing Benefit (but not in Supported Accommodation)
and the Claimant’s personal benefits like Income Support, ESA(IR), Tax Credits at the initial point of
transfer!

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Managed Migrant’s “Transitional Protection”
 An award, paid as a separate UC “element” designed to offset “actual losses” at the point of
transition to UC Full Service.
 The TP is purely temporary and may be reduced or cancelled, due to changes in the claimant’s
level of UC award, variations in their earnings and other changes, including cancellations, which
may occur.
 For example: Jane & Graham had a “legacy benefit” entitlement of £1100 pcm. Their UC
equivalent amounts to £1000 – leaving £100 of a difference to paid as TP. The following April their
UC rate increases to £1050 – at the same time their TP reduces by £50.
 2nd Example – Same couple. Graham’s earnings increase reducing his UC entitlement and TP at the
rate of the 63% taper until his earnings leave him with no entitlement.
 “Significant changes” can wipe out TP immediately and include:
 Partner leaves/joins your household
 Claimant or partner’s earnings drop beneath the level expected of them in their claimant commitment (for
three months in a row)
 The Universal Credit award ends
 Claimant or Partner stop working

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Transitional Payment Protection
 Example: Akeel is 37 and under legacy claims he qualifies for PIP
(Daily Living), ESA (IR) of £194.30 (£73.10 +SDP £65.85 + EDP £
£16.80 + Support Component of £ £38.55) + £400 Housing Costs =
£1241.97
 Under UC, he would qualify for: £317.82 Personal + £336 .20
Disability element + £400 Housing costs = £1054.
 Difference amounts to £187 which is paid as a separate TP element
each month.
 He moves address and is required to pay £500pcm (increase of
£100) for his housing costs. In effect, he has to absorb increase by
using his TP.

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Advice & Support
 Mr X, one of your tenants, makes his claim for Universal Credit on 20th December 2019
but fails to keep his appointment with the job coach on 27th December. DWP
immediately cancels his claim. What can he do, if anything?
 Mr X is advised by his Job coach that his initial online claim, dated 28th December is
incomplete as he’s failed to produce bank statements showing the £7500 stated on his
claim for UC. He’s given 1 week to produce or his claim will be cancelled, with no right
of appeal. Can his work coach cancel his claim and/or deny him appeal rights?
 Miss X & Mr Y are joint tenants of Paragon Asra and have been claiming UC “full service”
since March 2018. They’re paid on the 18th of each month and have a BAP covering the
13th-12th of each month. The couple separate, with Mr Y moving back to live with his
parents on the 10th December. Miss X and her two kids, aged 7 & 5, plan to keep living at
your property. How, and from what date, would their separation impact on their joint
claim for UC and what must each do to ensure the continuation of payments going
forward?

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Severe Disability Premium (SDP) Exclusion!
 From 16th January 2019 anyone in receipt of SDP or who was otherwise entitled, in the past month, cannot
claim Universal Credit; and
 “Gateway” preventing access to UC will continue until Transitional Payment scheme is introduced which would
compensate all such claimants on their eventual transition to Universal Credit
 SDP awarded primarily to single claimants, living on their own, who are also receiving DLA(Care) or PIP (Daily
Living). Regrettably, there is no equivalent element under Universal Credit.
 Gateway introduced by the Government, following a successful Judicial Review appeal by two claimants, June
2018. Court found both had been unfairly discriminated against and should be compensated for the loss.
 Case Report - https://universalcreditadvice.com/articles/high-court-win-no-2-for-severe-disability-premium-
laimants/
 Both had been forced to claim UC, due to a change in their circumstances, discovered SDP was not a feature of
Universal Credit, and there was NO Transitional Protection to offset their significant financial loss.
 Council Housing Benefit teams advised they need to check for SDP entitlement when they receive DWP’s STOP
NOTICE!
 Example of breach - https://universalcreditadvice.com/news/dwp-gateway-howlers-causing-substantial-losses-to-
vulnerable-tenants/
 Where the Council discover SDP in place, the Stop Notice will effectively be rescinded, permitting the
continuation of Housing Benefit or any associated legacy award.
 Compensation scheme introduced in May 2019 to compensate earlier SDP cases that transitioned before
January 2019. Arrears paid are ignored for 12 months.

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DWP’s “untidy tenancies”
 DWP use the term to explain two types of tenancies
 Joint tenancy, where those named, are jointly & severally liable for the contractual rent; and
 One leaves the household e.g. male partner leaves or brother & sister tenancy, where either one
leaves.
 Where one leaves the other liable person can be paid 100% of the rent
 The other scenario is where there’s only one person named on the tenancy and they die, move
away e.g. to hospital, residential care or nursing home leaving son, daughter brother, sister etc in
the house on their own
 Where the remaining person can demonstrate this is their normal home and they need help with their
housing costs DWP can pay the “housing costs element” even where there name does not appear on the
tenancy.
See bulletin https://universalcreditadvice.com/bulletins/dwps-untidy-tenancies-and-impact-on-housing-costs-
element/

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Reviewing “untidy tenancy” rental costs
 By letter or inserted in journal:
 I write to request a revision of my UC award as I believe you have wrongly underpaid my “housing costs
element”. As I told you in my “journal entry” my partner, who was a joint tenant with me, left the property on
XXXXXXX, is now living with his parents and has no intention of returning to our home.
 As a consequence of this and our “joint & several” liability to meet Connect Housing’s monthly rental charge, I
will now need to assume liability for the full amount of rent, otherwise, I’m in danger of accruing rent arrears,
putting my tenancy in jeopardy.
 It’s my understanding, that in this situation DWP staff have been advised they should pay me the “housing costs
element” previously paid to us as a couple, to avoid the situation mentioned above and permit me to continue
residing in the property with my two children.
 DWP issued a bulletin to this effect. I would draw your attention to Paragraph 2.7 as it specifically deals with
the set of circumstances I’ve alluded to
 I realise I may be late in making this request but I had no knowledge of this and only through speaking to my
HAs Welfare Rights officer, did I realise your mistake and consequently, I’m only now able to respond in detail.
 Please revise your earlier decision in my favour or, if not, issue your decision, in relation to my request, so that
I might pursue this matter with the Tribunal Service.
 Many thanks
 Tenant’s name

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Housing Costs Contributions (HCC)
 Monthly deduction amount of HCC is £73.89
 HCC amount deducted from “eligible rent”. In the case of a couple, potentially 2 HCC deductions @ £72.16 can be made.
 No deduction applies if:
 Renter (liable person) and/or partner is in receipt of middle or higher rate of DLA Care or
 Daily living component of PIP
 Registered Blind
 No deduction applies where non-dependent:
 Under 21 years old;
 Single Parent
 Member of armed forces
 In receipt of middle or higher rate of DLA Care or Daily living component of PIP
 In receipt of Pension Credit and/or Carer’s Allowance
 In prison
 No Earnings Rule applied to income of Non-Dependent
 Under 21 years old;
 Single Parent
 Member of armed forces
 In receipt of middle or higher rate of DLA Care or Daily living component of PIP
 In receipt of Pension Credit and/or Carer’s Allowance
 In prison

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“Revision” – award incorrectly assessed!
 By letter or inserted in journal:
 I write to request a revision of my UC award as I believe you have wrongly underpaid my “housing
costs element” by deducting a non-dependent charge of £73.89 As I’m the tenant and in receipt of
Higher Rate of DLA (Care) I should be exempt from this deduction.
 I realise I may be late in making this request but I had no knowledge of this and only through
speaking to my HAs Welfare Rights officer, did I realise your mistake and consequently, I’m only
now able to respond in detail.
 Please revise your earlier decision in my favour or, if not, issue your decision, in relation to my
request, so that I might pursue this matter with the Tribunal Service.
 Many thanks
 Tenant’s name

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Change in circumstances?
 What would happen to Universal Credit in the following scenarios?
 In each example, the Benefit Assessment Period (BAP) covers the period from 22nd November to 21th December
2019
 If Deborah, single parent, had a 2nd child, born on 20th December, how & when would this affect her
Universal Credit award?
 If her HA landlord moved her to a larger property, on 21st December, with an extra £200 per month rental
charge, how & when would this affect her award?
 If she, without notice, permanently vacated her home, on 20th December, without giving her landlord
notice what would happen to award?
 Akeel (36), your tenant, starts working part-time (20 hours) for ASDA on 15th December and is being paid
£10 per hour. His first salary is due on 28th December. What must he report? When should he do that?
 If Akeel’s wage, after deductions, exceeds his UC entitlement (including housing costs) what happens, if
anything, to his award?
 George (56) who lives with wife dies on 20th December 2019 leaving her alone in the home. How would this
affect UC & housing element?
 Would it make any difference if George lived alone at time of death?

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April 2019 - Rent Increase Change!
 DWP guidance placed expectation on tenants reporting the change in rent after 1st April 2019
 SRS landlords expected to validate, in most cases, the new rent level via portal
 DWP advice & guidance seriously flawed – It suggests only the tenant can provide update and must
do so in writing or via their online journal
 DWP previously accepted (2014) that Landlord receiving APAs could and must do the reporting otherwise
any overpayments could be recovered due to failure to disclose material change
 Change must also be reported during the course of tenant’s Benefit Assessment period, not after the event
as DWP’s guidance suggests
 Delaying reporting could lead to tenants being under or overpaid.
 DWP stubbornly digging their heels in – But see https://universalcreditadvice.com/articles/is-dwp-right-on-
insisting-only-tenants-can-notify-rental-charge-changes-no-is-the-answer/

46
“Late Revision” of 2019 Rent Increase
 Dear DWP
 I write in connection with the tenants detailed in the attached spreadsheet. Despite our best
attempts to make contact and prompt them to notify you of their April 2019 rent increase, they
still haven’t done this. As a result, they have accrued an amount of rent arrears which continues
to mount every month. If this continues we’ll be forced to pursue recovery action, which we
would prefer to avoid.
 As landlord, and recipient of each tenants’ “housing costs element” we are obliged to notify DWP
of any material change that could affect benefit entitlement. As such, we would ask you to review
and revise each of their current awards to reflect the correct rental charge recorded on the
spreadsheet.
 In the event you are unwilling to act on this request for what, in effect, is a supersession of an
existing claim, please explain why, as we plan to encourage and support our tenants to appeal
your decision.
 Signed

47
Examples of recent client referrals involving
DWP “howlers”!
 Cairn 1st Case - https://universalcreditadvice.com/news/tenant-rejects-dwp-advice-and-is-
rewarded-by-25000-windfall-2/
 Cairn HA 2nd case - https://universalcreditadvice.com/news/another-dwp-howler-picked-up-and-
remedied-by-cairn-housing-staff/
 “Live to Full Service” – APA “Drops off” says DWP! -
https://universalcreditadvice.com/articles/2824/
 DWP found guilty of maladministration by Independent Case Examiner after 2-3 years wait for
Complaint outcome - https://universalcreditadvice.com/news/dwp-guilty-of-maladminstration-in-
100-of-cases-but-no-penalties-applied/
 Universal Credit’s impact on Council HB administrations -
https://universalcreditadvice.com/bulletins/council-backdates-7000-to-clear-off-sheltered-
housing-rent-arrears/

48
Key threats to tenants' entitlement and
Landlord’s income management!
 Based on what you’ve learned today, identify:
 Key threats to:
 Tenants’ incomes; and
 Your organisation’s Income & Debt Management?
 Which of your tenants are “highest risk”?
 What preparations have you already made to mitigate the potential problems that could
be faced by tenants?
 What further actions, if any, could you take to mitigate the potential harmful effects of
the rollout to the organisation?

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Transitional Protection
Louise Murphy, Policy and Data Analyst, Policy in Practice

Transitional protection
Transitional protection is based on the monthly rate of existing benefits
compared to UC award on the deadline date
Cessation of transitional protection will occur in the following circumstances:
● a sustained (three months) earnings drop;
● the formation or separation of a couple;
● the ending of the Universal Credit award (where this was due to an increase
in earnings and a new claim is made within 4 months of the Universal Credit
award ending, the claimant will have their Transitional Protection re-awarded
as part of their new award of Universal Credit).

Our research: impact of UC (1)
● 40% of households lose support under UC,
60% gain support or see no change.
● 72% of all low-income self-employed
households will lose support, losing on
average £51/week.
○ 78% of low income self-employed people
have earnings such that they would be
affected by the minimum income floor.
○ The impact of the MIF will be greater after
April 2020 when the National Living Wage
is set to rise by 6.2%.
● Those that are living with disability and are in
receipt of PIP/DLA, but are not too ill to
work, will overwhelmingly be worse off under
Universal Credit

Our research: impact of UC (2)
● Tax credits recipients with savings >£16,000 will receive no UC
○ 90% of homeowners currently in receipt of tax credits only will be worse
off under Universal Credit
● Working lone parents are more likely to lose support under Universal
Credit: 50% lose support due to the removal of additional in-work support
for lone parents that existed under tax credits
● Those in receipt of some types of unearned income lose out under UC
○ A person working part time and in receipt of £450 monthly spousal
maintenance would be £297.85 per month worse off under Universal
Credit
○ A person in receipt of Industrial Injuries Disablement Benefit who
works part time and has 70% assessed level of disability would be
£414.30 per month worse off under Universal Credit
○ A student lone parent in receipt of a maintenance loan, childcare grant
and parents’ learning allowance would be £277.08 per month worse off
under Universal Credit

Calculating transitional protection (1)

Deciding when to move to UC
Transitional protection is
based on the monthly
rate of existing benefits
compared to UC award
on the deadline date
For households in work
(or in receipt of CA,
contributory ESA/JSA or
other income), you can
work out the best time
for them to claim UC in
order to maximise their
TP.

Supporting people during the move to UC
Budgeting support during the
transition to UC
Looking ahead
We’ll be acting on feedback from
Guinness advisors in Harrogate. So far:
• Add an option for households who
have received a migration notice but
have not yet moved onto UC
• Update the UC calendar to include
more personal information e.g. start
of the school year, family birthdays
We’ll also be adding a ‘Next month’s
UC’ screen to the calculator

606060
Networking and lunch break

616161
Best practice advice for preparing tenants

626262
How Royal Borough of Greenwich is preparing
for managed migration
Corin Hammersley, Royal Borough of Greenwich

Name of presentation
Preparing for Managed
Migration
8th January 2020
Corin Hammersley
Training, Policy and Welfare Rights Manager
Royal Borough of Greenwich
Corin.Hammersley@royalgreenwich.gov.uk

Welfare Rights Service
• 2nd Tier support (training,
publicity, adviser line)
• Public Advice Line & online
queries
• Joint work with Council services
such as:
• HB assessment
• Emergency Support scheme
• Housing Inclusion Service
• Public Health
• Outreach at local advice hub,
Council Tax court summons
sessions
• Take up initiatives, e.g. mixed
age pensioners; private sector
households

Universal Support Team
• Aim of the team is to help clients improve
their financial stability and being able to
maintain their UC claim independently.
• Support includes helping clients to
understand and manage their claims,
maximise their income and budget their
money.
• Service is for clients once they are on UC
(to compliment CAB’s Help to Claim
Service).
• Cases from direct referrals from advisers &
self referrals
• Outreach & publicity around borough
• 600 cases since April 2019
• Average 6.5 contacts per client

To enable residents to
manage their
Universal Credit (UC)
claim independently
&
improve financial
stability
Identifying
additional
financial
support
Resolving
legacy benefit
problems
(jointly with
Welfare Rights
Service)
Establishing
UC Claim*
Review UC
claim for
appropriate
deductions/
APAs /
claimant
commitment
Assisted
digital
support
Budgeting
advice,
including
support for
appropriate
banking and
debt advice
Joint working
with other
teams and
departments
Identify
safeguarding
needs
Refer/signpost
to other
support in the
borough
Universal
Support Team

RBG Benefit Safeguarding Alert
What is it?
• Developed following our improved
understanding of internal DWP safeguarding
guidance
• Form enables residents to self declare that
they have a health condition or vulnerability
to DWP/LA
How does it help?
• DWP/JCP and LA to consider appropriate
safeguarding procedures where it is in place
• For UC: Work Coach to take into account
when considering conditionality and
discretion (help to prevent sanction risks)
• HB Assessors should take extra steps to
contact client before suspending/ending
benefit
• CTAX seek proactive contact and to avoid
enforcement action where at all possible

Managed Migration
Case study
SC was on UC Live Service.
She failed to engage with DWP to
move to UCFS. UC claim stopped.
She was evicted from PRS
accommodation three months later.
She intermittently attended JCP drop
in, but could not follow through to
engage. History of non engagement
to various services emerged (DWP,
GP, Council services). Extent of
mental health discovered, has been
in temporary accommodation eight
months.
DWP notifications for LCTS
 HB Stop
 New Claim
 First Payment/CIC
 Termination
We therefore potentially will
know when HB stops but UC
claim hasn’t been made =
indicator to consider
proactive intervention

What works?
Utilise data -
gives LAs the
advantage
Holistic
services
Build
relationships,
joined up / joint
working

707070
Interactive session: Develop your proactive
action plan for managed migration
Break into groups to discuss:
1. what you still need to know
2. what actions your organisation should take
3. what barriers you may face

717171
Feedback on action plans
Final questions and answers

Next steps
• Feedback forms
• Slides will be emailed to you
• Keep in touch via webinars and newsletters

737373
Thank you
Zoe Charlesworth, Policy in Practice
Michelle Burley, The Guinness Group
Nadine Burns, The Guinness Group
Louise Murphy, Policy in Practice
Corin Hammersley, RB Greenwich
You

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