The Department of Administrative Reforms & Public Grievances, Government of India, organized the 2nd 'District Collectors Conference', which took place on the 6th & 7th of September in New Delhi. Over 30 district collectors participated, making presentations on best practices to overcome challenges faced in the sectors of rural development, education, urban development, law & order, and disaster management. 
 
The Planning Commission is providing these presentations for the public to see examples of the good work being done by young IAS officers in the field, and to promote cross-learning and innovation.

1. e – Setu
District : Sangli
Citizen Service Portal

2. Objective
• Fast / Speedy
• Transparent
• Public oriented
• Paperless / Eco friendly
• Use of IT

3. Work flow
Final approval
of Officer
Printing of
Certificate
Generating
Token No.
Scanning
of Original
Documents
Uploading
of Data
Approval
process by
Officers

4. What’s new !
• Time & cost effective
• SMS Alert System
• Verification system
• Online application
• Paperless
• Avoid delay / pendency
• Integration with UID
• Digitally Signed
• One in life time
• Security

5. Time & cost effective
• Only one visit required
• No photocopy / attestation required
• No printing expenses
• No records maintenance
For Public
For Government

6. Online Application
• Can filled online application
Requirements,
 Digital signature
 Registered e-mail ID
Click here to fill Online
Application form

7. Online Application

8. Digital Signature
• No physical requirement of
Tehasildar / SDO / Officer
Digital Signature
Signature image

9. SMS Alert System
Know your status… Confirmation of delivery
Received SMS :
SETU Sangli : Token No.
60702240000668 status:
You Certificate is ready ,
pls. collect from SETU
Office
Toll free No. 09742386688

10. Overcome delay
• Online tracking of
applications
• Pendency alerts
Click on token No.
to open the details

11. Pendency Report
Approved
date with
time

12. Avoid Errors
List of caste/sub caste as per GR

13. Security
• Numbered Hologram
• Bar Code
• IEEE Compliance
Bar Code
Numbered Hologram

14. Certificate Issue register with Hologram No.’s
Hologram
record

15. Online Verification
Click for Certificate
Verification

16. Online Verification
Enter Token No.

17. Once in Life time
• One time original
record scanning
required
• Store file as a soft
copy.
Original Scanned
Documents

18. Paperless
• No physical file maintenance
• No storage of documents, record room

19. Comparison
Sr.No. Activities Old New
1. Certificate process & delivery 2 to 7 days Within 10 min
2. Trips to Setu office 2 to 4 Single
3. Physical presence of officer
 x
4. Duplication  x
5. Tracking (Pendency) x 
6. SMS alert system x 
7. Online verification of certificates x 
8. Paperless x 
9. Document required only once x 
10. Numbered Hologram & Bar code x 
11. Integration with UID x 
12. Transparent & speedy x 

20. Future enhancement
• Integration with UID
• Online payment gateway
Scanning of Square Barcode with
Android based Mobile offers
personal information of Applicant
automatically incorporated in e-Setu
Application.

21. Inauguration
Inaugurated by Hon. Shri. R.R. Patil, Home Minister, Govt. of
Maharashtra on 13th
April 2013 at Kavathe Mahankal, Sangli.

22. Special Contribution
• SDM Miraj
• Tehasildar Kavathe Mahankal
• Zenith Softwares Ltd., Banglore
• Lotus Systems, Pune

23. Links / Demo
• Online application
• Document Verification
• Know status through SMS to 09742386688
• Certificate ready SMS alert

24. Thank you !
Deependra Singh kushwah
District Collector, Sangli