1. Managerial Economics
Case Study on outsourcing
Presented by
Deependu Singh
Rahul Ranjan Dayal
Pushpender Sharma
Suman Kumar
Aditi

2. Case Study
Outsourcing Business with HCL India.

3. Case iii
• A Customer of British Telecom, calling from
Britain to India. Inquires that Problems were
in restoring internet connection which has
somehow been disrupted or for virus cleaning.
Alternatively, a Laboratory Test Report is
Transmitted to India for detailed online-
transcription (Analysis) of the technical
contents of test report.

4. Some Issues were :-
New Bandwidth Connection.
Connection Termination.
Bill Inquiry Info.
Calling services.
Slow speed connection
DNS Location failed
TCP/IP

5. Question is why this
happens?

7. • What are the factors that management of the
Service Provider in India has taken into
consideration and which prompt it to
outsource the service?

8. Considered Factors
• Focus On Core Activities
• Cost And Efficiency Savings
• Reduced Overhead
• Operational Control
• Staffing Flexibility
• Continuity & Risk Management
• Develop Internal Staff