Session Title: Experience + Education = Empowerment Miranda LeBlanc: Solutions Engineer, Liberty Mutual Insurance Matt Ruel: Security Architect, Liberty Mutual Filmed at SpringOne Platform 2019 Youtube: https://youtu.be/tLIxDPWIVMU

1. Experience + Education =
Empowerment
October 7–10, 2019
Austin Convention Center

2. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Elite performers are twice as likely to meet
organizational performance goals
Accelerate State of DevOps: 2019 Report

3. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
A new engineer at Liberty Mutual should
be able to deploy an app to the cloud on
their first day

4. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Who in the world are we?
Miranda LeBlanc
Solutions Engineer
Liberty Mutual Insurance
Matt Ruel
Security Architect
Liberty Mutual Insurance

5. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Liberty Mutual Insurance
Global enterprise headquartered in Boston, Mass.
• In business since 1912
• 50,000+ employees across 800+ offices worldwide
• 5,000+ technology employees
• Diversified insurer with operations in 30 countries and economies
• Is the 5th largest property and casualty insurer in the U.S.
based on 2018 direct written premium data
• Ranks 75th on Fortune 100 list of largest US corporations
based on 2018 revenue
• Reported $41.6 billion in annual consolidated revenue as of Dec. 31, 2018

6. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Transformation
Business demands are high, we must accelerate our software delivery.
Can only accomplish our goals through developer empowerment.

7. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Transformation
Business demands are high, we must accelerate our software delivery.
Can only accomplish our goals through developer empowerment.
Shifting our culture, embracing DevOps
Adopting cloud native toolset
Building the ultimate developer experience
Providing diverse opportunities for developer education

8. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Enable teams to operate with speed and …
8
ComplianceSafety Security Confidence

9. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Enable teams to operate with speed and …
9
ComplianceSafety Security Confidence
Delight !

10. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
What have we learned about improving
Developer Experience?

11. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform

12. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
Automated
deploys

13. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

14. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Self-service
build pipelines
Self-service
deploy pipelines
Developer
Console
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

15. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Developer Console

16. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Self-service
build pipelines
Self-service
deploy pipelines
Developer
Console
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

17. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Self-service
build pipelines
Self-service
deploy pipelines
Cloud cost
optimization
Security
automation
Value stream
alignment
Developer
Console
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

18. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Value Stream Alignment

19. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Self-service
build pipelines
Self-service
deploy pipelines
Cloud cost
optimization
Security
automation
Value stream
alignment
Developer
Console
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

20. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Our Dev Experience Progression
Continuous
integration
platform
Static code
analysis
Code
reviews
PaaS
Self-service
build pipelines
Self-service
deploy pipelines
Expand
runtime options
& patterns
Platform
extensibility
Global
resiliency
Cloud cost
optimization
Security
automation
Value stream
alignment
Developer
Console
Automated
deploys
1st Spring Boot app deployed
to Cloud Foundry

21. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Where are we in our journey?
Now – Deploy in a day. Automated. Self-service. Happier developers :-)
Setup team
Establish CI/CD Pipeline
Establish Initial Services
Network & Connectivity
Establish Operational Support
Deploy
Security & Compliance
Setup dev environment

22. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Focusing on developer experience alone
isn't enough

23. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Knowledge Problem

24. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Direct User Feedback
“Pipeline automation is still
new to our team as a whole.
More training would be nice
as we are migrating our
applications.”
“The process for setting up
the appropriate pipeline that
meets current standards is
not always clear.”
“There is still a lot of assumed knowledge
when it comes to pipelines.”

25. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Experience + Education = Empowerment

26. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Continuous Learning

27. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Hackathons

28. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Hackathons

29. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Dojos and Labs Engagements

30. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Women In Technology – Coding Sessions
Guided exercises
Explore technology
Encourage networking
Build empathy

31. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
AWS DeepRacer League

32. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Immersive Entry Level Training
“The goal was to move from 4 or 5 separate courses each covering a
specific tool or technology toward a single course that combined those
tools and technologies into a more immersive and realistic experience…
This kind of collaboration with subject matter experts is the “magic” that
can take learning way beyond an off the shelf course that might
otherwise be the only option.”

33. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
A new engineer at Liberty Mutual should
be able to deploy an app to the cloud on
their first day

34. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
A few things we’ve learned along the way…
Focus on the holistic developer experience
Developer feedback is critical
Automate everything on the path from idea to production
Culture change is hard, empathy makes a huge difference

35. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Pay it forward

36. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Bringing tech to the community

37. Stay Connected.
@miralebl @ruelmatt
Coming up tomorrow…
Enabling Secure Code at Scale with Spring and OAuth2
Wednesday 5:40pm – 6:10pm
Ballroom G
#springone@s1p