1. Phuong Dang
1048 West 231 ST, Torrance CA 90502
310-876-9299
pdang411@gmail.com
Summary of Qualification:
 20 yearsof experience asaTelecommunicationsprofessional rangingfrom, NOCEngineer,Project
Engineer,Salesengineer,Technical support, Provisioningandinstall technician.
 Clearunderstandingof VoIP,SIP,AIX,H.323,MPLS, QOS,EIGRP, OSPF,Hybridlines,CAS,andPRI.
 MPLS data servicesforVOIPandData integrationforWAN connection.
 Excellenttroubleshootingskills customernetworks equipmentRouter,Firewall, PBX,MPLSandVOIP
connectionforVoice andData services.
 Productive self-starterstrongworkethicstrivingtoachieve goals.
Work Experiences:
Network Engineer:
Adir International Los Angeles, CA March 2015- Current
 PerformNetworkmonitoringandmaintenance VoiceandDatanetworkforISP/CLEC.
 Provide monitoring services and documentation for all network, servers, and application alerts. Nagios,
MRTG, Turin DACS, Genband G9.
 Maintaining/troubleshooting services and transport, Metro-Ethernet, MPLS, BGP, ATM, POTS,
 Support Field Technicians by assisting DSLAM connections and Switch Translations of Dial tones, Call
Center Support Ticketing Troubleshooting, DSL routers, IW and wireless configuration/implementation,
remote management. Wireless Networks. Collocations repairs at Zhone MALCs and termination blocks
 Provisioning voice services in Genband G9 switch.SIP and H.323, IP. SBC, VoIP.
 Configure, analyze network issues and perform troubleshooting on Cisco 7606 Edge routers, Cisco 6509
switches, VMware Virtual Servers, Xyzel and Zhone MALCs
 Building/managing Windows and Linux based servers for Netflow analyzer, VPNs, PBX in virtual
environment VMware. Opening/ troubleshooting/Follow up and record of repair tickets for Transport,
Services Providers and vendors as AT&T, Verizon, Time Warner, GenBand, Zhone, CoreSite,
TelePacific, Race, Cisco, Century Link/Qwest ,Xyzel,Level3,Telmar:Avoices,800s,SS7,
Telecommunication Technician / Contractor: March 2014-Decmeber2014
Adecco Pasadena, CA
 Performed installations and services of telephone PBX TDMand VOIP for UCLA IT department.
 Telephone technician working move, add and change for TDMand VOIP phone sets.
 Install work station for UCLA internal client and desktop support.
 Work repair for TDMand VOIP PBX and phone sets.
 Install Analog phone and faxes.
 Set up the wiring of customers’ office networks for voice and data systems.
 Install IP camera and repair.
Project Engineer /Sales Engineers: April 2002-August2013
Telepacific Communications Los Angeles, CA
 Responsible forthe project management and implementation of customer service orders in California
and Nevada.

2.  Designedvoice,data,andintegratedSIPsolutionsforcustomersutilizingEthernet overCopper,DS1,
DS3, and MPLS transportssoldby the salesteams.
 Participatedonthe company’sVoIPandEthernetTransportproductsdevelopmentteamtoassistwith
implementationof processandservice delivery.
 Coordinatedthe installationof Voice & Data serviceswithcustomersandvendors.
 Analyzedservicerecordsandconsultedcustomers/vendorsonthe technical requirementsneededto
delivervoice anddataservices.
 Providedtechnical supporttothe internal Salesteamtoconfirmtechnical specificationsand
profitability.
 Managed internal departmentstoensure all activitiesare completedaccuratelyforeachproject.
 Trouble shoots customernetwork routersand PBX to helpforinstallation mplsand VoIP services.
 Performedsite surveyof customerpremisestoconfirmhardware andavailablecable facilitiesmeetsite
requirements.
Global Local Service Consultant: Nov2000 – Nov 2001
WorldCom Communications - Los Angeles, CA
 AssistedSalesbyanalyzing competitive trends and recommend solutions across the California, Oregon,
Washington State, Minnesota markets.
 Coordinated the installation of POTS lines, Digital Trunks, and ISDN PRIs utilizing WorldCom network.
 ConsultedwithcustomersandvendorstoaddresstechnicalquestionsandofferenhancedsolutionsofVoice&
Data service needs.
 Providedtechnical supporttothe internal Salesteamtoconfirmtechnical specificationsand
profitability.
 Designedvoice anddataapplicationsbyprovidingthe appropriatespecifications,andmethodof
transport.
 Conducted site surveys to verify ample backboard, power, and cable facilities at the customer’s site.
Technical Consultant: Nov 1999-Nov 2000
ICG Communications - Los Angeles, CA
 Maintainedregularcontactwiththe Salesteamto ensure propercommunicationof products.
 Developedrequirementsandreviewedcustomerprojecttimelineswiththe Salesteams.
 AssistedSalesbyreviewingall applicationstoconfirmtechnical specificationsandprofitability.
 PerformedSite Surveysandcoordinatedthe installationof voice servicesforPOTSlines,AnalogTrunks,
Digital Trunks,andISDN PRI circuitsfor customers.
 Designedapplicationsusingvarioustransportsandequipment todeliveryvoice anddataservices.
 Providedtechnical supporttothe internal Salesteamtoconfirmtechnical specificationsand
profitability.
Telecommunication Service Technician: Oct 1996–Nov 1999
Nextcom - Los Angeles, CA
 Performed installations and service of telephone PBX and voice mails systems.
 Set up the wiring of customers’ office networks for voice and data systems.
 Tested Category 5 cables and installed patch panels, hubs and fiber optic links.
 Installed fiber optic links for servers to remote switch and test.
 Programmed and tested telephone PBX equipment including, Toshiba, AT&T, Tetrad, NEC and others.
Skills:
 Strongtechnical supportandprojectmanagementskills.
 Linux andCisco IOSCLI.
 Cablinginstallationsforvoice, dataandCCTV.

3.  Hardware installationsfordata/MPLSnetworksandCCTV Securitysystemsetup.
 ProficientwithCentosand UnbutuServersetup,Office 2013, Windows 10.
Education and Certifications:
Linux Plus Comptia
 Linux basic administration fundamental of manage and trouble shooting.
Cisco CCNA Certification
 CCNA Routing and Switches Network certification.
Network + certification Comptia
 Networking basic troubleshooting and basic Networking security.
A+ Certification Comptia
 Basic computer component for repair and system setup.
Photovoltaic Installation Certification
 Photovoltaic Installation - 350 Hours introductory Basic electricity
 Study Sun and Earth rotation, wiring solar module, Hybrid, Standalone, and grid-tie system.
C7 Low Voltage Contractor License
 License to set up voice and data networks wiring, alarm, and CCTV.
Telecommunications Certification
 CPE,TelephoneandCATVinstallation,Fiberopticfusionsplicing,coppersplicing,Industrystandard, Pole and
Ladder Climbing, Basic Electricity, and Customer relation.
General Sciences
 General Education credits of Biological science and Business at Santa Monica College.
Interests and Activities
 Computergraphicdesign
 PC modificationandsystembuilding
 BuildingVoIPsystems