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The	
  Impact	
  of	
  Human	
  Capital	
  
Human	
  Capital	
  Strategy	
  As	
  a	
  Business	
  Differen<ator	
  
	
  
	
  
Men$on:	
  
@PHXStrategy	
  	
  
	
  
Hashtag:	
  	
  
#PHXstartupweek	
  
#ChaseBasecamp	
  
#yesphx	
  
3	
  Cri$cal	
  Success	
  Factors	
  
1.	
  	
  The	
  Plan	
  -­‐	
  A	
  rigorous	
  and	
  constantly	
  
examined	
  growth	
  strategy	
  	
  
2.	
  	
  The	
  People	
  -­‐	
  A	
  sophis$cated,	
  smart	
  and	
  
strategically	
  relevant	
  human	
  capital	
  
strategy	
  	
  
3.	
  	
  The	
  Market	
  -­‐	
  A	
  robust,	
  analy$cal,	
  on	
  
$me	
  and	
  on	
  demand-­‐inbound	
  marke$ng	
  
strategy	
  for	
  today!	
  	
  
Survive	
  or	
  Thrive	
  
•  MISSING	
  ANY	
  OF	
  ONE	
  OF	
  THESE	
  THREE	
  AREAS	
  
CAN	
  CAUSE	
  YOUR	
  STRATEGY	
  TO	
  GO	
  FROM	
  
THRIVE	
  TO	
  SURVIVE:	
  	
  
	
  
–  Part	
  1	
  -­‐	
  GROWTH	
  STRATEGY	
  	
  
•  LOSING	
  FOCUS	
  OF	
  YOUR	
  ‘NORTH	
  STAR”	
  	
  
–  Part	
  2	
  -­‐	
  HUMAN	
  CAPITAL	
  POTENTIAL	
  AND	
  
ORGANIZATIONAL	
  ALIGNMENT	
  	
  
•  WAITING	
  TOO	
  LONG	
  AND	
  INVESTING	
  TOO	
  LITTLE	
  	
  
–  Part	
  3	
  -­‐	
  MARKETING	
  &	
  ANALYTICS	
  	
  
•  UNDERVALUING	
  THE	
  IMPACT	
  AND	
  DOING	
  TOO	
  LITTLE	
  
Human	
  Capital	
  Planning	
  	
  
Value	
  Proposi$on	
  
	
  
The	
  best	
  strategy	
  can	
  fail	
  at	
  implementa7on	
  
without	
  a	
  human	
  capital	
  strategy	
  suppor7ng	
  it	
  	
  
Paradigms	
  Blocking	
  People	
  from	
  Achieving	
  Strategic	
  Ini<a<ves	
  
	
  
•  People	
  are	
  smart	
  and	
  people	
  are	
  busy	
  
•  All	
  our	
  people	
  are	
  always	
  working	
  at	
  their	
  
highest	
  poten7al	
  
•  People	
  are	
  our	
  most	
  important	
  asset	
  	
  	
  
	
  
The	
  Current	
  Global	
  Business	
  
Trends	
  2014	
  
•  27%	
  of	
  CEO’s	
  say	
  they	
  lose	
  sleep	
  over	
  human	
  capital	
  
–  Fortune	
  	
  
•  According	
  to	
  PE	
  surveys	
  –	
  85%	
  of	
  their	
  <me	
  is	
  spent	
  on	
  people	
  issues.	
  	
  There	
  is	
  
a	
  crisis	
  in	
  leadership	
  –	
  crea<ng	
  organiza<onal	
  permafrost	
  	
  
–  Phoenix	
  Strategic	
  Performance	
  	
  
•  60%	
  of	
  employees	
  are	
  disengaged	
  
–  Towers	
  Watson	
  –	
  Global	
  Employment	
  Study	
  2014	
  	
  
•  50%	
  of	
  Small	
  Businesses	
  Fail	
  within	
  the	
  first	
  5	
  years	
  
–  Geri	
  Stengel	
  –	
  Ventureneer	
  
•  On	
  the	
  Values	
  –	
  Produc<vity	
  Matrix	
  -­‐	
  Too	
  much	
  <me	
  ,	
  over	
  60%,	
  is	
  spent	
  
tolera<ng	
  either	
  low	
  or	
  disengaged	
  performers	
  	
  
–  Jana	
  Ma`hews	
  –	
  Kaufman	
  Ins$tute	
   7	
  
 	
  	
  
Value	
  Proposi<on	
  
– Assess	
  people	
  on	
  current	
  and	
  trending	
  
competency	
  criteria	
  
– Forecast	
  current	
  and	
  future	
  people	
  poten<al	
  
and	
  capacity	
  to	
  pace	
  with	
  strategic	
  business	
  
objec$ves	
  
– Unlock	
  people’s	
  performance	
  poten<al	
  
– Mi<gate	
  people	
  risk	
  	
  
– Close	
  the	
  performance	
  accountability	
  loop	
  	
  
	
  
Managing	
  	
  
Human	
  Capital	
  Poten$al	
  	
  
•  3-­‐Filter	
  Funnel	
  Assessment	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Diagnos7c	
  	
  
•  Organiza$onal	
  Agility	
  Assessment	
  
	
  	
  	
  	
  	
  	
  Repor7ng,	
  Analy7cs	
  &	
  Gap	
  Analysis	
  	
  	
  	
  	
  	
  	
  	
  	
  
•  Workforce	
  Planning,	
  Development	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
&	
  Governance	
  
	
  	
  	
  	
  	
  Implementa7on	
  
 
Filter	
  Funnel	
  Assessment	
  –	
  
Diagnos$c	
  	
  	
  
	
  
•  Filter	
  Funnel	
  Organiza<onal	
  Assessment	
  
Model	
  Diagnos<c	
  
	
  
– Filter	
  1	
  –	
  RoleFit	
  ©	
  
– Filter	
  2	
  -­‐	
  Competency	
  Assessment	
  	
  
– Filter	
  3	
  -­‐	
  PeopleFit©	
  
	
  
	
  
RoleFit©	
  
Funnel	
  Filter	
  1:	
  	
  RoleFit©	
  
	
  
©©©©	
  
	
  	
  Strategy	
  
	
  
	
  	
  Role	
  Clarity	
  
	
  	
  	
  	
  	
  Leader	
  Role	
  
	
  	
  Knowledge	
  Role	
  
 
Competency	
  Assessment	
  
Funnel	
  Filter	
  2:	
  	
  Competency	
  Assessment	
  
Strategy	
  
	
  
Phoenix	
  Factors	
  	
  
	
  	
  Knowledgeable	
  
	
  	
  
	
  Accountable	
  and	
  	
  
	
  	
  Engaged	
  to	
  Deliver	
  	
  
	
  	
  	
  
	
  	
  Confident	
  	
  
People	
  Style	
  	
  
Funnel	
  Filter	
  3:	
  	
  PeopleFit©–	
  DISC	
  Profile	
  	
  
Strategy	
  
	
  
DiSC®	
  
	
  	
  	
  	
  D	
  –	
  Dominant	
  	
  
	
  	
  	
  	
  I	
  –	
  Influencer	
  	
  
	
  	
  	
  	
  S	
  –	
  Steadiness	
  
	
  	
  	
  	
  C	
  –	
  Conscien<ous	
  	
  
 
	
  
Organiza$onal	
  Agility	
  	
  
Assessment	
  Results	
  	
  
	
  	
  
•  Organiza<onal	
  Agility	
  Assessment	
  Results	
  
Repor<ng,	
  Analy<cs	
  and	
  Gap	
  Analysis	
  
•  Heat	
  Map	
  	
  
•  Phoenix	
  Competency	
  Gap	
  Analysis	
  	
  
•  Organiza<onal	
  Agility	
  Report	
  	
  
•  Business	
  Resiliency	
  Gap	
  Analysis	
  	
  
 	
  	
  Inves$ng	
  in	
  People	
  Development	
   	
  	
  
Inves$ng	
  in	
  people	
  is	
  no	
  longer	
  a	
  nice	
  to	
  do.	
  	
  It	
  is	
  a	
  must	
  do,	
  a	
  
strategic	
  impera$ve	
  that	
  is:	
  
–  Strategically	
  aligned	
  to	
  business	
  goals	
  	
  
–  Targeted,	
  high	
  quality,	
  relevant,	
  immediately	
  applicable	
  and	
  
accountable	
  to	
  change	
  
	
  
Why	
  is	
  investment	
  in	
  the	
  upskilling	
  and	
  development	
  of	
  
human	
  capital	
  no	
  longer	
  an	
  op<on	
  but	
  a	
  strategic	
  
impera<ve?	
  
–  When	
  the	
  consequences	
  of	
  not	
  doing	
  it	
  are	
  compromising	
  your	
  
ROI,	
  strategic	
  goals,	
  compe$$ve	
  advantage	
  and	
  organiza$onal	
  
agility	
  
–  When	
  having	
  skilled	
  employees	
  are	
  the	
  table	
  stakes	
  needed	
  for	
  
your	
  organiza$on	
  to	
  stay	
  in	
  play	
  	
  
	
  
 
	
  	
  	
  	
  	
  Phoenix	
  Strategic	
  Performance	
  System	
  
	
  	
  	
  	
  	
  Assessment	
  Recommenda$ons	
  
	
  
	
  
Delivering	
  Human	
  Capital	
  Value	
  
	
  
– Current	
  people	
  analysis	
  	
  
	
  
– Gap	
  analysis	
  and	
  workforce	
  planning	
  	
  
	
  
– Targeted	
  and	
  aligned	
  employee	
  development	
  
plans	
  
	
  
– Targeted	
  and	
  aligned	
  learning	
  and	
  development	
  
	
  	
  
– A	
  governance	
  process	
  to	
  ensure	
  accountability	
  
and	
  sustainability	
  
	
  
Regarding	
  Human	
  Capital	
  Planning	
  
	
  
“A	
  Goal	
  Without	
  a	
  Plan	
  Is	
  Just	
  a	
  Wish”	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Antoine	
  de	
  Saint-­‐Exupery	
  
Wishing	
  does	
  not	
  make	
  it	
  so……..so	
  
•  Set	
  Your	
  Inten;ons	
  Clearly	
  
•  Visualize	
  the	
  Outcome	
  You	
  Desire	
  with	
  UCer	
  Certainty 	
  	
  
•  Be	
  Brave! 	
  	
  
•  Track	
  Your	
  Progress	
  
•  Plan,	
  Plan	
  &	
  Plan	
  Some	
  More	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
Good	
  luck!	
  	
  
Ques$ons?	
  
	
  
Joanne	
  Flynn	
  
Phoenix	
  Strategic	
  Performance	
  
	
  
www.phoenixstrategicperformance.com	
  
	
  
jflynn@phoenixstrategicperformance.com	
  
	
  
Making	
  Human	
  Capital	
  a	
  Strategic	
  Ini;a;ve	
  
18	
  
Follow	
  me	
  @PHXStrategy	
  

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Phoenix start up the impact of human capital

  • 1. The  Impact  of  Human  Capital   Human  Capital  Strategy  As  a  Business  Differen<ator      
  • 2. Men$on:   @PHXStrategy       Hashtag:     #PHXstartupweek   #ChaseBasecamp   #yesphx  
  • 3. 3  Cri$cal  Success  Factors   1.    The  Plan  -­‐  A  rigorous  and  constantly   examined  growth  strategy     2.    The  People  -­‐  A  sophis$cated,  smart  and   strategically  relevant  human  capital   strategy     3.    The  Market  -­‐  A  robust,  analy$cal,  on   $me  and  on  demand-­‐inbound  marke$ng   strategy  for  today!    
  • 4. Survive  or  Thrive   •  MISSING  ANY  OF  ONE  OF  THESE  THREE  AREAS   CAN  CAUSE  YOUR  STRATEGY  TO  GO  FROM   THRIVE  TO  SURVIVE:       –  Part  1  -­‐  GROWTH  STRATEGY     •  LOSING  FOCUS  OF  YOUR  ‘NORTH  STAR”     –  Part  2  -­‐  HUMAN  CAPITAL  POTENTIAL  AND   ORGANIZATIONAL  ALIGNMENT     •  WAITING  TOO  LONG  AND  INVESTING  TOO  LITTLE     –  Part  3  -­‐  MARKETING  &  ANALYTICS     •  UNDERVALUING  THE  IMPACT  AND  DOING  TOO  LITTLE  
  • 6. Value  Proposi$on     The  best  strategy  can  fail  at  implementa7on   without  a  human  capital  strategy  suppor7ng  it     Paradigms  Blocking  People  from  Achieving  Strategic  Ini<a<ves     •  People  are  smart  and  people  are  busy   •  All  our  people  are  always  working  at  their   highest  poten7al   •  People  are  our  most  important  asset        
  • 7. The  Current  Global  Business   Trends  2014   •  27%  of  CEO’s  say  they  lose  sleep  over  human  capital   –  Fortune     •  According  to  PE  surveys  –  85%  of  their  <me  is  spent  on  people  issues.    There  is   a  crisis  in  leadership  –  crea<ng  organiza<onal  permafrost     –  Phoenix  Strategic  Performance     •  60%  of  employees  are  disengaged   –  Towers  Watson  –  Global  Employment  Study  2014     •  50%  of  Small  Businesses  Fail  within  the  first  5  years   –  Geri  Stengel  –  Ventureneer   •  On  the  Values  –  Produc<vity  Matrix  -­‐  Too  much  <me  ,  over  60%,  is  spent   tolera<ng  either  low  or  disengaged  performers     –  Jana  Ma`hews  –  Kaufman  Ins$tute   7  
  • 8.       Value  Proposi<on   – Assess  people  on  current  and  trending   competency  criteria   – Forecast  current  and  future  people  poten<al   and  capacity  to  pace  with  strategic  business   objec$ves   – Unlock  people’s  performance  poten<al   – Mi<gate  people  risk     – Close  the  performance  accountability  loop      
  • 9. Managing     Human  Capital  Poten$al     •  3-­‐Filter  Funnel  Assessment                          Diagnos7c     •  Organiza$onal  Agility  Assessment              Repor7ng,  Analy7cs  &  Gap  Analysis                   •  Workforce  Planning,  Development                                 &  Governance            Implementa7on  
  • 10.   Filter  Funnel  Assessment  –   Diagnos$c         •  Filter  Funnel  Organiza<onal  Assessment   Model  Diagnos<c     – Filter  1  –  RoleFit  ©   – Filter  2  -­‐  Competency  Assessment     – Filter  3  -­‐  PeopleFit©      
  • 11. RoleFit©   Funnel  Filter  1:    RoleFit©     ©©©©      Strategy        Role  Clarity            Leader  Role      Knowledge  Role  
  • 12.   Competency  Assessment   Funnel  Filter  2:    Competency  Assessment   Strategy     Phoenix  Factors        Knowledgeable        Accountable  and        Engaged  to  Deliver              Confident    
  • 13. People  Style     Funnel  Filter  3:    PeopleFit©–  DISC  Profile     Strategy     DiSC®          D  –  Dominant            I  –  Influencer            S  –  Steadiness          C  –  Conscien<ous    
  • 14.     Organiza$onal  Agility     Assessment  Results         •  Organiza<onal  Agility  Assessment  Results   Repor<ng,  Analy<cs  and  Gap  Analysis   •  Heat  Map     •  Phoenix  Competency  Gap  Analysis     •  Organiza<onal  Agility  Report     •  Business  Resiliency  Gap  Analysis    
  • 15.      Inves$ng  in  People  Development       Inves$ng  in  people  is  no  longer  a  nice  to  do.    It  is  a  must  do,  a   strategic  impera$ve  that  is:   –  Strategically  aligned  to  business  goals     –  Targeted,  high  quality,  relevant,  immediately  applicable  and   accountable  to  change     Why  is  investment  in  the  upskilling  and  development  of   human  capital  no  longer  an  op<on  but  a  strategic   impera<ve?   –  When  the  consequences  of  not  doing  it  are  compromising  your   ROI,  strategic  goals,  compe$$ve  advantage  and  organiza$onal   agility   –  When  having  skilled  employees  are  the  table  stakes  needed  for   your  organiza$on  to  stay  in  play      
  • 16.            Phoenix  Strategic  Performance  System            Assessment  Recommenda$ons       Delivering  Human  Capital  Value     – Current  people  analysis       – Gap  analysis  and  workforce  planning       – Targeted  and  aligned  employee  development   plans     – Targeted  and  aligned  learning  and  development       – A  governance  process  to  ensure  accountability   and  sustainability    
  • 17. Regarding  Human  Capital  Planning     “A  Goal  Without  a  Plan  Is  Just  a  Wish”                                                                                                                              Antoine  de  Saint-­‐Exupery   Wishing  does  not  make  it  so……..so   •  Set  Your  Inten;ons  Clearly   •  Visualize  the  Outcome  You  Desire  with  UCer  Certainty     •  Be  Brave!     •  Track  Your  Progress   •  Plan,  Plan  &  Plan  Some  More                                             Good  luck!    
  • 18. Ques$ons?     Joanne  Flynn   Phoenix  Strategic  Performance     www.phoenixstrategicperformance.com     jflynn@phoenixstrategicperformance.com     Making  Human  Capital  a  Strategic  Ini;a;ve   18