1. Phillip Brow n
3709 W John St
815-307-5722
Phbrow n159@gmail.com
SUMMARY OF SKILLS AND QUALIFICATIONS
 Prof icient with Microsoft programs
 Prof icient with molding machines
 Outstanding customer service skills
 Window s Platforms Windows XP Window s 7 and windows 8
 Dedicated to completing all task
 Strong communication, leadership and problem solving skills
EXPERIENCE
De s ktop Analyst Oct 2014- Current
Stratosphere Networks
 A ssisting clients with day to day IT issues f rom w orkstation (Windows / Apple).
 Server and infrastructure assistance.
 Layer 1/physical work with technology equipment including infrastructure wiring, rack and stack, part
replacement.
 Installation of IP Telephony phone systems and PC related items, moves, adds, and changes for both
Telephony and IT as w ell as onsite project cutover duties.
 Work over the phone or face to face with clients.
 Ensure customer satisfaction prior to completion of tickets.
Pr oduction Coordinator level 1 Jan 2014 – Oct 2014
Advanced Technology Services
 Lotus Notes Administrator. Create tickets in Remedy.
 Have a f irst call resolution of at least 80% (87%).
 Create tickets in Remedy.
 VPN Administrator.
 Citrix Xenapp Admin
 Promoted in less than 5 months
 Install software from network loaders.
 Map netw ork drives and printers.
Inve ntory Control Dec 2012- Mar 2013
G&O Thermal Supply
 Responsible for receiving products and entering it into the computer
 Kept accurate count of all products in 6 warehouses and performed monthly recounts
 Contacted vendors if errors are found in shipments.
 Ensured all orders were complete and accurate
 Completed any and all paper work f or any errors found.

2. Te am Leader March 2009 – Dec 2012
Synergy Interiors
 Trained and led a team of up to 10 people in accordance to company SOPS.
 Maintained and kept inventory of a chemical stock
 Ensured all customers were happy and received the service they requested.
 Took inventory and inspect equipment of all employees at the end of each week.
 Completed numerous classes on chemical mixing and safety.
 Ensured all contracts were met to standard.
 Communicated daily with all team members
M 1A2 SEP Operator Feb 2004 – May 2011
U.S Army Ft. Bliss TX.
 Trained and led soldiers according to the military standard operating procedures and proper fire arm
procedures
 Maintained and operated a M1A2 SEP tank.
 Kept inventory of weapons and ammo of tank crew.
 Completed courses on being a leader.
 Passed a board of reviews f or promotions.
 Kept physical performance to the military standards.
 Completed numerous online courses in military history.
 Aw arded the Purple Heart.
EDUCATION
ITT-Technical Institute- Arlington Heights, IL March 2013- Mar 2015
Arlington Heights IL
 Associates of Applied Science program in Netw ork System Administration
ITT-Technical Institute- Arlington Heights, IL March 2015- Oct 2017
Arlington Heights IL
 Bachelor of Applied Science program in Inf ormation Systems and Cyber security