1. Philip E. Coleman III Permanent Address:
http://www.linkedin.com/in/philipecolemaniii 455 Shirley St. Apt #1
pcoleman1191@gmail.com Winthrop, MA 02152
617-645-7865
EDUCATION:
University of Massachusetts Amherst Graduate Date
Isenberg School of Management May 2014
Bachelor of Science GPA: 3.0
• Major: Hospitality & Tourism Management
• American Hotel & Lodging Association Student Chapter (AH&LA): Member as of Spring 2013
• Semester Abroad—Fall 2013: Griffith University Gold Coast, Australia
EXPERIENCE:
RR Donnelley Hyde Park, MA
Print Production Account Specialist January 2015 – Present
• Implement new projects and work flows for accounts upwards of $250,000
• Responsible for invoicing over $1 Million to date
• Daily communication, education, and analysis of clients' needs for Anthem, John Hancock, and M3 Global
• Established pricing for jobs up to $30,000 based most efficient methods of production and postage
• Successfully ensure compliance dates using tracking and inventory processes for 9 healthcare industry leaders
• Increase Programming Department productivity through data cleansing and composition work
• Earned praise from management for learning Fusion Pro and PRISMA to help operations
• Manipulate art files in preparation for print with Adobe Acrobat Pro
Hersha Hospitality Management Cambridge, MA
Guest Service Agent: Holiday Inn Express & Suites June 2014 – January 2015
• Managed hotel operations through MICROS Opera PMS and Mitel PBX system
• Achieved gratification of guests through delivery of hospitality and knowledge
• Led guests through a hospitable check-in/check-out process
• Reserved and assigned rooms while adhering to guests’ special requests
• Routed accounts to third party intermediaries and authorized credit card payments
Propark Inc. Boston, MA
Night Auditor, Valet: The Liberty Hotel May 2012 – January 2013
• Engaged in hospitality with guests up to a four-star luxury hotel standard
• Itemized and ensured safety of guests’ property
• Accounted for shift’s revenue and inventory on proper reports
• Coordinated with various hotel departments to provide personalized guest services
• Trained auditors and valets
• Operated POS cash register
Garage Attendant: Boston Garden Garage
• Engaged in logistical planning and execution of events
SKILLS:
Computer: MS Office (Excel, Word, PowerPoint);Acrobat Pro; WCSS (custom inventory mgmt software); PRISMA;
MICROS Opera (property management system)
TIPS Certification; Massachusetts Boating Safety License