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Eden Brown Built Environment EVP Document - December 2015
Joining the Eden Brown Team
A passion for talent
Eden Brown is professionally focused in everything we do. We provide recruitment
solutions exclusively to our chosen sectors ensuring we are true experts in our
markets. We champion the idea that all our consultants are immersed in the
sectors that they recruit in, adding value to both clients and candidates. That is
why our employees are at the centre of everything we do.
Our entrepreneurial culture is designed to give the brightest recruiters the freedom
to take control over their desk and take an active role in shaping their teams and
the office they work in, as well as the business as a whole. Our clear career paths
help all our consultants work towards their aspirational positions, whether that is
in management or maintaining an active sales position.
Our employee benefits are among the very best in recruitment, but it is not just
our remuneration or incentives that attract the best talent to Eden Brown, it is also
our approach to continual development. We train and develop every member of
our team to be the very best that they can be. We ensure that each individual has
the skills and tools they need to excel in their day to day roles but also as they
progress to the next stage of their career.
Not your traditional recruitment company
Eden Brown is
in everything we do.
We provide recruitment
to our chosen sectors
ensuring we are true
experts in our markets.
Our company culture is based around four main pillars – empowerment, personal and company growth, and a
commitment to excellence.
Eden Brown has a long history of being shaped by its people, with a focus on building strong and successful
teams rather than layers of management. Team members are encouraged to take ownership of their own desks,
not only understanding their sales results but their entire P&L.
Rapid progression is a common occurrence amongst our driven consultants who can see how their efforts
impact the business. Our clearly structured career paths identify what they need to achieve to take the next step
in their career.
Personal and company growth
At Eden Brown we believe happy teams are productive teams. If we give everyone the opportunity to grow and
develop both personally and professionally, they will provide the very best level of service to our candidates and
clients as well as delivering successful results for the company.
We invest in our team members and want them to succeed in their career at Eden Brown, that’s why we
have clear and transparent progression paths. This is backed up by a dedicated Learning and Development
department and a suite of over 100 courses which are available to all, ensuring everyone has the tools they need
to achieve excellence.
Commitment to excellence
Our commitment to excellence is not just something we talk about it’s something we live and breathe. Our strong
entrepreneurial culture puts a focus on achieving successful sales results but we also champion best practice.
That’s why in 1993 we became the first quality assured recruitment agency to achieve the ISO standard. We
were also one of the first recruitment companies in the UK to be awarded the Investor in People accreditation,
which we have proudly held since 1996.
Our focus and quest for unparalleled knowledge of the sectors in which we operate, allows us to focus on
delivering the best level of customer service to both our candidates and clients.
Focus, knowledge, expertise
A formula for success
Our core values
All Eden Brown team members are ambassadors for our brand and are expected to uphold our core values of
excellence, honesty, support, expertise and creativity. We apply these values to all aspects of the business from
our work ethic, right through to our corporate social responsibility, pledging our support and dedication to our
charity of the year.
Anticipate, adapt, and grow
Our goal is to become the UK’s leading recruitment consultancy across all of our specialist disciplines,
exceeding expectations and increasing our reputation as leaders in each field. This goal has been founded
on the understanding that to be the best, you need to work with and develop the best. Employing top-quality
consultants and exceptional support staff means that with every new hire, we are increasing our capacity to
anticipate, adapt and grow. For Eden Brown, the right people add knowledge, ability, and potential to the team,
making every member of staff integral to achieving growth and increasing market share.
Deliver the best
What sets Eden Brown apart from our competitors is that we are not focused on being the biggest agency but
the best. We don’t sacrifice our ability to fully understand the markets our clients operate in, what their challenges
are, and what makes the ideal candidate in pursuit of a short term windfall. This is why we not only have above
average fill rates, but clients come to us safe in the knowledge they will have a consultant who understands their
requirements and can deliver quality candidates that add value to their business.
The place for successful recruiters to thrive
Creating an environment that allows recruiters to grow and develop is at Eden Brown’s core. This is not just about
the physical surroundings, it is about ensuring that with every day a consultant works with us they excel at doing
their jobs. Motivating and rewarding team members plays an important role in driving short term performance
improvements, while long term success comes from giving consultants the freedom to take a more active role
in their own desk. We encourage consultants to shape and contribute to their team whilst working within a
structure that provides the support and training required for individuals to keep improving and progressing.
With an entrepreneurial culture and a focus on running an open and transparent business, we operate in a
mature, grown up way where our team members are given the tools and freedom to take control of their desks.
Our team members are not the cogs in the massive staffing engines of the big generalist agency, nor are they in
a tiny boutique business where they are unsupported. We feel we offer the best of both - the support of a large
business but with the agility of a smaller boutique organisation. This means that our consultants work a bit
differently. These are our expectations for new team members:
Planning and organisation
Effectively organise and plan weekly activity covering:
• Meeting clients – to understand the clients you work with we aim for every consultant to meet at least eight
clients per month
• Meeting candidates – to understand the career aspirations of our candidates meeting them face-to-face is
key and we expect every consultant to meet at least 15 candidates per month
• Identify business development opportunities – a core daily activity encompassing everything from research
to calls and visits
• Developing relationships – to build strong and long lasting relationships and realise their full potential
Quality and Compliance
As one of the first recruitment businesses in the UK to achieve the Investor in People and ISO accreditation,
quality and compliance is an important part of our ethos. Consultants are expected to actively demonstrate a full
understanding of company quality standards and procedures, including:
• Health and safety
• Equality and diversity
• Disability awareness
• Code of conduct
Additional details would be provided as part of our New Starter Induction Program.
What we expect
What you can expect
We value the contribution that every member of the Eden Brown team makes and we acknowledge that our
success is built on the hard work of everyone. Our benefits are among the best in recruitment but it’s not just
about remuneration or incentives, it’s about the culture and environment we create and the focus we place on
helping to realise the full potential of everyone.
Rewards and benefits
Our team members are our greatest asset so we’ve developed various schemes, benefits and other features that
aim to assist in their working day and personal life. We encourange everyone to maintain a healthy lifestyle and
reward our staff for the fantastic work they do.
• Pension Scheme
• Holiday entitlement set in excess of statutory
• Car allowance
• Season ticket loans
• Child Care Vouchers (Salary Sacrifice Scheme)
• Competitive commission and bonus structure for sales employees
• Annual overseas trip for sales competition winners
• Equity Scheme (subject to qualifying)
• Bike to Work scheme
Staying healthy - Eden Brown’s Keep Fit @ Lunchtime Policy
One of our most popular benefits allows you to use the gym, run, or swim during your lunch break. A full hour may
be allocated towards your chosen activity. For this you’re given a further 15 mins to eat your lunch afterwards.
In most cases this gives you between 30 and 45 mins to exercise. It works particularly well as all Eden Brown
offices are located near the most popular gyms.
• Subsidised gym membership and health insurance
• On site massage facility
• Sight tests and vouchers for glasses
• Discounted services
• Two days per year to volunteer for charity
• Remote access to allow working from home
• iPads, Blackberries/iPhones for relevant managers
Learning and development is fundamental to your success and to the success of our organisation. Through
effective, personalised development we enable each individual to make their maximum contribution and fulfil
We deliver the bulk of our learning in-house with the majority of sessions written, arranged and delivered by
our group Learning and Development Team. Learning options currently in place include:
• Dedicated in-house training workshops
• 1-2-1 coaching
• Career breaks/sabbaticals
• Financial assistance to gain professional qualifications
• Management training days/external training days/team building programmes
For added effectiveness and credibility we engage “experts” from around the business who can share knowledge,
real experience and commercial success with participants. Whenever possible the Learning and Development
Team will travel to the consultant’s home office to deliver training, minimising their time away from the team and
saving on delegate travel costs.
Learning and Development needs are identified with our managers at monthly meetings. The delivery style is
varied as much as possible and includes classroom workshops, online support ,1-2-1 mentoring and coaching.
This means we adapt to suit the learning style of each individual and do not simply roll out a one size fits all
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