1. BPR IN INDIAN
RAILWAYS

2. Introduction to Indian Railways
150 years old
17 lakh workers
 12000 trains every day
 Carries 1.4 crore passengers & 16 lakh tonnes of goods
everyday

3. Introduction to IRCTC
• Started on 27th September, 1999
• Corporate Office-New Delhi
• Headed by the Managing Director, assisted by
Director(Catering Services, Tourism &
Marketing and Finance) and nine Group General
Managers.
• > 2,03,000 tickets sold through IRCTC's website
in a day.

4. Indian Railways
Before After

5. Indian Railways
Before After

6. Present Scenario (Mobile Ticketing)
What we can do How to Start

7. Financial Performance
2007-2008
Total Income : Rs. 527.66 Cr
2008-2009
• Total Income: Rs. 618.77Cr
Growth of 17.30 % in one year
Major increase in the income achieved due to
licensee catering
quantum jump in internet ticketing
tourism activities

8. Organization Change In IR
Past Approach
• Nothing can change
• Restructuring and
Rightsizing
• Tariff focused
Present Approach
• Hope and excitement
• Regeneration and
competitiveness
• Unit cost focused
C
H
A
N
G
E

9. Data showing the turnaround of IR

10. Usage of IT in Railways
A large complex Infrastructure System with Large Geographical Dispersion
such as the Indian Railways can benefit greatly from the intelligent use of IT
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
-Instant voice response system (IVRS)
-Rail Net
-E- Ticketing

11. REENGINEERING SERVICES
PROVIDED
Passenger Information
Railway Reservation and ticketing
Retiring rooms facilities at Stations
Railway claims and refunds
Catering and vending services

12. Latest BPR services
• Duronto Trains
• RFID for wagon and consignment racking

13. Conclusion
“It is not the strongest of the species that survive,
nor the most intelligent, but is the one most
responsive to change.”
“Revolutions don’t last, but Evolution does”

14. THANK YOU