1. Phalisia@yahoo.com
720-229-7487
PHALISIA M. PRICE
6780 E. CEDAR AVE. #608, DENVER COLORADO, 80224
Dear Hiring Manager:
This letter is to introduce myself and to let you know of my interest in becoming a part of your company. The
enclosed resume will furnish you with information concerning my overall employment background, training,
education and skills. My work abilities are backed up with experiences and knowledge. I assure you that I can
successfully fulfill any obligations requiring of any responsibility upon your company.
In each of my previous job experiences, I have performed my assignments with a high degree of skill and
professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an
opportunity for continued professional growth.
I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the
successful accomplishment of any company goals. My positive attitude and willingness to give 150% makes
me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset
and have a favorable impact in your organization.
I look forward to hearing from you in the near future and hopefully to schedule an interview in which I hope
to learn more about your company. It’sgoals and plans and how I may be able to contribute to its continued
success and growth.
Thank you for your time.
Best Regards,
Phalisia Price
2. Phalisia@yahoo.com
720-229-7487
PHALISIA M. PRICE
JOB ACCOMPLISHMENTS
Maintain positive and trustworthy rapport with clients through constant communication.
Bachus & Schanker, LLC Social Security Disability Insurance (SSDI) internal promotion from Intake
Specialist to Case Manager within first 6 months of employment.
Additional, internal promotion from the Case Manager to the Social Security Disability Paralegal/
Department Manager within 5 months.
SKILLS & ABILITIES
Customer service oriented and motivated.
Direct and motivate team members in an effective way to exceed client expectations and company
goals.
Ability to createa variety of templates using MS Office suites, including but not limited to
department manuals, flow charts outlining staff responsibilities and future goals as well as daily and
monthly output spreadsheets.
Trained employees on software, daily duties and responsibilities.
Data Entry
Experience with Trail-Works and Needles Case Management Software.
PROFESSIONAL EXPERIENCE
BACHUS& SCHANKER, LLC
SOCIAL SECURITY DISABILITY PARALEGAL/DEPARTMENT MANAGER
DECEMBER 2014‐ OCTOBER 2015
Managing the post-denial case load until resolution, whether that is by a favorable decision by an
Administrative LawJudge, or attending the hearing.
File appeals.
Contacting every post-denial client at least once every two months to update them on their claims.
Drafting a multitude of client correspondence with little to no attorney supervision.
Ensuring all our appeal clients have updated lists of medical providers.
Schedule all the hearings with the Office of Disability Adjudication and Review.
Tracking medical records requests and received sets of records through an Excel spreadsheet.
Meet frequently with the Social Security Disability attorney to make sure the medical records
requests are going out in a timely manner.
Docketing hearing preparation phone calls.
Handling with Cost Statements from the Finance Department to send invoices to clients when
applicable.
Occasionally, assist the SSDI Attorney with Appeals Council Action.
3. Phalisia@yahoo.com
720-229-7487
Managing the Pre-Denial Case Manager to ensure telephone calls and emails arereturned within 24
hours.
Managing the SSDI Administrative Support Specialist to ensure files are being opened on time, and
documents are being saved properly.
Managing the SSDI Intake Specialists for on-going training, retainer retention, ensuring our
applicants are eligible. Reviewing all the SSDI mail and filing appropriately.
BACHUS & SCHANKER, LLC
SOCIAL SECURITY DISABILITY CASE MANAGER
JULY 2014- DECEMBER 2014
Manageover 650 pre-denial cases through the resolution.
Communicate with clients, empathize and understand their needs.
Advocate effectively with the Social Security Administration on the client’s behalf.
Receive and review reports and documents. File documents and note follow-up
Review and return documents to appropriate parties by specified deadlines.
BACHUS & SCHANKER, LLC
SOCIAL SECURITY DISABILITY INTAKE SPECIALIST
FEBURARY 2013- JULY 2014
Gathered pertinent client information throughout the call to be entered into firm database.
Retained potential clients based on the strength of their SSDI claim.
Processed new contact file acceptance or rejection.
Organized, monitored, and tracked numerous ongoing and one-time activities, events and projects.
24-7 INTOUCH
CUSTOMER SERVICE REPRESENTATIVE II MANAGER
SEPTEMBER 2011- FEBURARY 2013
Communicated with challenging or unsatisfied clients.
Enabled the client to feel confident and comfortable with the company.
Empowered employees to take responsibility for their jobs and goals.
Delegatedresponsibilities.
Evaluated employee’s performance, and provided an overall feedback, goal setting and performance
development.
EDUCATION
Everest College Aurora, Colorado
APPLIED SCIENCE IN CRIMINAL JUSTICE
Coursework includes but not limited to: Interrogations, Corrections, Business Law, Terrorism,
Literature, Composition, Algebra, and Critical Thinking.
References Available upon request.