1. IATA - Foundation In
Travel & Tourism Diploma
Version 1 - Nov. / 2016 2016 / 20171 / 7
Course Description Highlights
IATA Examination Schedule 2016 - 2017

2. Course Description Highlights
The Travel & Tourism Industry & The Travel Professionals:
Geography In Travel Planning
Travel Facilities
IATA - Foundation In Travel & Tourism Diploma
• The Role of The Travel Industry Professional & Tourism Business
• Business Activities That Generate income
• The 5 A’s Essential To A Successful Destination
• Business Requirements & Commercial Skills
• Types of Employment In The Travel & Tourism industry
• Characteristics, Attributes & Skills
• Major International Travel & Tourism Organizations
• Regional & National Travel &Tourism Organizations
• Responsible Travel & Tourism
• Marketing & Selling Travel With Geography
• Understanding & Reading Maps]
• Three-Letter City Codes
• Planning Travel Itineraries
• World Time Zones & Elapsed Travel Times
• Local Currencies Around The Worlds
• Modes of Transport Around The World
• Travel Documents
• Healthy & Preventative Measures For Travelers
• Taxes, Customs & Currencies
• Travel Insurance
• Auxiliary Services & Information Supplied By Travel Agents
• The Travel Information Manual (TIM)
Version 1 - Nov. / 2016 2016 / 20172 / 7

3. IATA - Foundation In Travel & Tourism Diploma
Version 1 - Nov. / 2016 2016 / 20173 / 7
Air Transport Essentials
Land Transport: Introduction to Rail Products
Land Transport: Car & Camper
Hotel Products & Services
• Industry, Codes, Terminology & Definitions
• Flight Schedules
• Airline Products & Services Important To Passengers
• The Airport & The Flight
• Ancillary Services & Baggage Allowance
• International Air Transportation Regulations
• Rail Products Around The World
• The Timetable
• The Train Journey
• The Timetable Revisited
• Using The Internet
• Special Terms For Tourists
• The Car Rental Industry
• The Car Rental Procedures
• Hints For Your Clients Route
• Camper Van Rentals
• Know Your Market
• Hotel Products
• The Language of Accommodation
• Sources of Hotel Payment
• Hotel Room Rates
• Hotel Reservations & Payments
• Hotel Terms & Conditions

4. IATA - Foundation In Travel & Tourism Diploma
Version 1 - Nov. / 2016 2016 / 20174 / 7
Water Transport
Serving The Travel Customers
Fundamentals In Air Fares & Ticketing
• History & Types of Maritime Services
• Cruising: A Growth Industry
• Cruises
• Structure of Cruises Industry
• Cruise Product Features
• Cruise Products Benefits
• Customer Service In The Travel industry
• Communicating With Customers
• Customer Service & Technology
• Winning Customer Loyalty
• Handling Difficult Customers
• Coping With Work Stress
• Passenger Air Tariff (PAT)
• IATA Geography & Global Indicators
• The Journey
• Fare Selection
• Currency Rules
• Specified Routings
• OW Through Fare Construction
• Round Trip & Circle Trip Fare Construction
• Ticketing
• Credit Cards
• Taxes, Fees & Charges
• Children & Infant Passengers
• Special or Promotion Fares
• Consolidator & Net Fares
• Billing & Settlement Plan (BSP)

5. IATA - Foundation In Travel & Tourism Diploma
Version 1 - Nov. / 2016 2016 / 20175 / 7
Tour Packages
Amadeus Basic Course Which Includes:
Job Enhancement For Better Employment Course Which Include:
Recommendations With Contracted Travel Agents In Jordan & The Region For
Employment
• Types of Tours & Tour Components
• Tour Brochures & Price Quotations
• Reservation & Counting Procedures
• Tour Booking Conditions & Limitation of Liability
• IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of
Examination Fee)
• Jordan Ministry of Labour
• Amadeus Global Distribution System (G.D.S)
• Petra Travel & Tourism Institute
Operate in The Amadeus Selling Platform Environment / Introduction To All Smart Tabs (Hotel,
Car, Customer Profiles)/ Display / General Information In The Amadeus Information System/
Display Airline Availability, Schedules &Timetables / Book,Waitlist and Cancel Airline Reservation
/ Construct A Passenger A Name Record / Retrieve & Modify Passenger Name Record Information
/ Issue itineraries / Amadeus Online Tools (Checkmytrip & E-Power)
Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/
Preparing Your CV/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications
& Programs
End OF Diploma Certifications & Accreditations

6. IATA - Foundation In Travel & Tourism Diploma
Version 1 - Nov. / 2016 2016 / 20176 / 7
• Secondary / High School Leaving Certificate / Diploma
• Basic Math Skills
• Good English Language Skills
• 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break
• Class Room With Educator Lead Education & Training
• Above IATA – Foundation in Travel & Tourism Diploma Entitle Students & Trainees to Advanced
Their Academic & Training for Future IATA Courses & Diplomas
• English & Arabic
• English
Pre-requisite:
Course Duration:
Course Delivery Methodology:
Important Note
Course Language
Course Examination Language

7. IATA Examination Schedule
2016 – 2017 / Jordan
Exam
Session
Course
Name
IATA–FoundationinTravel&Tourism
Diploma
Course
Enrolment
Deadline
Exam
Registration
Deadline
Exam Week ResultsLocation
September
2016
December
2016
March
2017
June
2017
September
2017
December
2017
Jordan
Jordan
Jordan
Jordan
Jordan
Jordan
Sep 1
Sep 8
Dec 1
Dec 8
Mar 1
Mar 8
Jun 1
Jun 8
Sep 1
Sep 8
Dec 1
Dec 8
May 31 - 2016
Sep 15 - 2016
Dec 1 - 2016
Feb 28 - 2017
May 31 - 2017
Sep 15 - 2017
Jul 14 - 2016
Oct 13 - 2016
Jan 5 - 2017
Apr 13 - 2017
Jul 13 - 2017
Oct 12 - 2017
Oct 13 - 2016
Jan 19 - 2016
Apr 13 - 2017
Jul 13 - 2017
Oct 12 - 2017
Jan 18 - 2018
Version 1 - Nov. / 2016 2016 / 20177 / 7