1. Petra Dollet
Summary
Over 20 years of customer service experience with a strong work ethic as well as dedication and determination to go
above and beyond. Currently an Assistant Property Manager and licensed Property Manager In Charge (PMIC).
Motivated to maintain customer satisfaction in all areas and contribute to my employer's success.
Skills
Exceptional customer service skills
Active listening skills
Word and excel
Yardi and Payscan
Multi-family property management
Marketing, advertising, sales
Courteous demeanor
Fast learner
Personable
Seasoned in conflict resolution
Telephone inquiries specialist
Work Experience
Assistant Property Manager
January 2014 to August 2016
NHE Property Management － Charleston, SC
Assist the manager with the general administration of the property and performing related management functions
with the daily operations of the apartment community
Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins,
setting up leases, executing renewals and handling move-outs
Maintaining an occupancy of 97% or higher
Move-in and move-out inspections and process applicable charges for damages
Post rent payments and follow up on collections, prepare and distribute notices and late fees, evictions
Maintain a strong goal of $0 monthly delinquency
Continuous communication with maintenance and office team
Updating and communicating daily turn schedule and ensuring units are move in ready
Processing vendor invoices for payment and following up on vendor payment inquiries
Assistant/Acting Manager
August 2012 to January 2014
Earthbound Trading Company － Charleston, SC
Assistant Manager and acting manager
Customer service
Meeting sales expectations
Weekly and monthly reporting
Employee management
Leading for teamwork excellence.
Other duties included: loss prevention, store maintenance, inventory control, incoming/outgoing shipment
Branch Specialist
May 2001 to January 2012
Granite State Credit Union － Nashua, NH
Branch Specialist
Financial services/Notary
Account maintenance and discrepancies
Lending Specialist
Cash handling and vault custodian
Help manage day to day branch operations
Branch supervisor for a high school full-service branch, training student interns
56A Manchester St, Nashua NH 03064
Cell: 843-489-0999 - PetraDollet@gmail.com