1. Peter Flatman
17 Hereford Way, Middlewich, Cheshire, CW10 9GS
07834 241972
peterflatman@yahoo.com
Professional Profile
An experienced and adaptable financial services Project Manager with outstanding stakeholder relationship skills.
Managed numerous high profile large budget projects on behalf of Santander across a wide variety of functions and
departments. Proven in defining, building and growing project methodologies in challenging working environments.
Skills
 Stakeholder & People Management - Builds relationships quickly with all stakeholders to influence and shape
the business strategy. Experience of winning over challenging people and situations.
 Planning, Project Tools & Organisation – Proven results underpinned by plans and project tools
 Leadership - Leads and sets direction for teams of varying sizes
 Effective Communicator – both written and verbal
 Pragmatism – Utilises methodology in a flexible manner dependant on project to make quick
 Commercial Awareness – sound business judgement with broad business experience in Financial and Support
service sectors.
 Project Tool development – Utilises business knowledge to apply methodology creating bespoke effective tools
Key Projects directed by myself:
 Current Project - migration of multi £BN portfolio from one 3
rd
party system to a suite of other loan platforms.
Currently in scope definition stage
 FCA Remediation Section 166 project. Major project for entirety of 2016. Operational Budget of c£20m. Created
and managed significant plans to migrate service from 3
rd
Party to internal Operation and thereafter completion of
service to agreed FCA timescales. Project team of 20 FTE, operation of c200 FTE. ‘Successful’ 2016 personal
rating.
 Major outsourcing Legal project for Santander’s largest 3rd Party supplier. Successfully managed commercial and
legal project over 2 years for contract exceeding £300m with £25m operational cost savings
 Outsourcing of Mortgage Cheque processing to industry expert. Senior Awareness due to year end headcount
saving drive. Budget of £500k plus 11 FTE saving
 Banking Reform. Project Manager for FCA regulated project to ensure all bank communications are branded
correctly for separate legal entities. Also responsible for all Logistical 3
rd
Party contract reviews. 13k
communications reviewed, over 50 3
rd
Party Contracts engaged
 Corporate Account opening SLA reduction – responsible for leading Corporate Servicing teams in a process
review resulting in a change from 5 to 1 day sla for back office account processing. Direct customer benefit and
internal headcount benefit
 Cash Ordering System upgrade – responsible for managing the system upgrade of the Corporate cash ordering
system
 2015 rated as ‘Over Achiever’ due to project diversity, stakeholder skills and Team Betterment work undertaken
proactively
 Consolidation of five businesses in the Initial Cleaning division (2011), £100m portfolio. Devised the optimal
operational structure, presented recommendations to Board. Structure remained in place until the division was sold
to Interserve in 2014
 Developed PROtech’s optical wage scanning system (£2m annual wage processing) . Revolutionised how the
business operated, vastly increased cost control and reduced administrative support required
Career History
Project Manager, Santander Geoban UK, (2012 to Present)
 Key Project Delivery noted above
 Strong Project Planning and Tool utilisation

2.  Adherence to Prince based departmental methodology – application of which dependant on nature of project
 Led large high profile projects across Remediation, Loans, Corporate, Cash & ATM, Payments
 Senior exposure with Geoban and Santander
 Successfully managed regulatory Section 166 project
 Legal 3
rd
party contractual project experience
 Proven ability to either run concurrent portfolio of projects or solely large stand-alone project
 Internal Change initiatives; Led development in internal Project Costing design and development and process
review. Cost Deviation Reporting, Central Project system development
Process Review Manager, Initial Specialist Services: Liverpool and Doncaster airport, (November 2011 to
2012)
 Process review. Redeveloped all internal and customer MI
 Operational management of £1m services (50 staff)
Business Consolidation Change Manager, Initial Facilities Services - Rentokil Initial PLC, (September 2010 to
November 2011)
 Portfolio consolidation of over £100m from 5 businesses to one. Remained in place until the division was sold to
Interserve in 2014
 Project Lead for Automation of Administration
 Developed and Led Project training
 Senior SME on the Time and Attendance workstream
Strategic Development Manager, PROtech IT Hygiene - Rentokil Initial PLC, (2009 to August 2010)
 System Management (internal and client facing)
 Project Manager - Payroll system design and implementation. Controller of all company fortnightly payroll
exceeding £2m annually
 Web site development, all analytics and web marketing
 Member of the PROtech Board
Key Accounts Manager ATM, PROtech IT Hygiene - Rentokil Initial PLC, (2006 to 2009)
 Relationship Manager for £1.53m portfolio (370,000 annual services)
 Key Accounts; Lloyds TSB, Barclay’s, RBS, NatWest, HSBC Sainsbury’s Finance, Cardpoint, Alliance & Leicester,
Co-operative Finance
Graduate, Rentokil Initial PLC, (2005 to 2006)
 Operational and Managerial projects/placements including Routing analysis within PROtech IT Hygiene, Medical
Services operations and Contract Services Regional Management.
Graduate Account Research Executive, Millward Brown, (2004 to 2005)
 Key Account Management for UK and Europe markets, including; Levi’s, PepsiCo, Tropicana and Terry’s
Additional achievements
 Leadership and Innovation – Geoban 2 year programme
 Advanced Excel
 Project Methodology Courses (Prince 2 based – Rentokil Initial and Santander)
Education
 2002 to 2003, Lancaster University- Management MSc
 1999 to 2002, Lancaster University- Environmental Management BSc 2:1
Personal Information
 Keen Tennis and Snooker player.
 Enjoy travelling and spending time with family