Penny's presentation for MEA (Meetings Events Australia) on managing your non-fulltime staff. Presented at the Professional Development workshop at Sydney Convention and Exhibition Centre 31 Jan 2011.

1. Penny Webb
What staff need from you.
Maximising relationships and
communicating your brand

2. Put the shoe on the other foot
How would YOU want to
be treated?
What information would
YOU like to receive?
What would make YOU
confident when doing the
job?
www.partnersintime.com.au

3. What staff need from you
Human Brand
Logistics
Touch Awareness
www.partnersintime.com.au

4. • Face to face meetings
• Phone calls
• Communication of changes
• Involve in pre planning and pre
production
Human
• Briefings
Touch
• Introduce to client
• Feed and water
www.partnersintime.com.au

5. • Representing YOU
• Uniform
• Name badge
Brand • Educate
Awareness • Induction
• Word of mouth
www.partnersintime.com.au

6. • Runsheets
• Floorplans
• Project schedules
• Contacts
• Client information
Logistics Payment terms
Brad •
Awareness • Pay on time
• Honesty and communicaton
www.partnersintime.com.au

7. Walk a mile in someone else’s shoes
WHEN IT’S RIGHT WHEN IT’S WRONG
• Regular meetings • Unclear guidelines
• Strategic involvement • Plugging a gap
• Ownership • Negative work
• Responsibility environment
• Relationship building • Dangling a carrot
• Professional • Indecisiveness
development • Faceless & remote
opportunities
www.partnersintime.com.au

8. www.partnersintime.com.au