SHS GRADE 12-Local Tour Guiding Services

1. Introduction to Core
Concepts in Tour Guiding
Services
Prof. Josefino Tulabing Larena Jr, CPS, MPA

2. GOVERNMENT
TOUR OPERATOR
Conceptual Framework
Travel
Agency
Transportation
Accommodation
andFoodand
Beverage
Tourism
Attractions
Transportatio
n

3. World Tourism Growth
 1950, there are 25 million tourist
arrivals around the world
 2007 to 903 million in
 Forecasted by 2010 1 billion
 Forecasted by 2020 1.6 billion by
2020.

4. What is a Tour?
Coined from the Latin word tornare
and Greek tornos,meaning to circle
around the word “Tour” means to
come back to the point of origin
after going to a destination
elsewhere
( THEOBALD 1998)

5. What is Tour Guiding?
 "A tour guide (U.S.) or a tourist
guide(European) provides
assistance, information and cultural,
historical and contemporary heritage
interpretation to people on
organized tours and individual clients
at educational establishments,
religious and historical sites,
museums, and at venues of other
significant interest."

6. Why is Tourism Important?
 The World Bank 2005 estimates, 1.4
billion people are living in the poverty
line.
 New threshold for extreme poverty using
the 2005 prices is now pegged at $1.25.
 The multiplier effect is experienced on
other industries like handicrafts,
agriculture, fisheries and transport.

7. Nature of Tour Reception & Guiding
 First impression of tourists play a
very important role
 Receiving tourists is just like
receiving guests in your home
 Show the best without boasting or
overdoing
 Guiding is not simply telling them “to
your left, to your left”, there’s a lot
more into it.

8. Tour Guide
 An individual, who, either as an
employee or affiliate of a duly
licensed travel & tour agency, GUIDE
tourist, both foreign and domestic, for
a fee, commission or any lawful form
of remuneration.

9. Qualities of an effective Tour Guide
 Love of country
 Pleasing personality
 Must have a genuine interest in people
 Resourcefulness
 Trustworthy
 Tactfulness
 Good sense of leadership
 Good communication skills

10. Qualities of an effective Tour Guide
 Good health
 Punctual
 Responsible, sensible and dedicated
 Confident
 Good sense of humor
 Analytical mindset ( above-normal
perception)

11. Tour Guide
 Must be Filipino citizen;
 At least 2nd
year college;
 Pass the qualifying interview by DOT;
 Must undergo and pass a DOT-
sponsored seminar;
 LGU – licensed;
 DOT – accredited

12. Roles of a Tour Guide
 Meeting and Greeting the Tour
participants upon arrival and
facilitating introduction

13.  Coordinating pre
arranged
accommodation and
transport and making
sure that tour
participants are
comfortable

14.  Coordinationg pre –arranged tours
including visits to local attractions shop
restaurants etc.

15.  Leading tour groups and pointing out
places of interest.

16.  Preparing and presenting tour guide
spiels called tour commentaries.

17.  Attending to operational problems,
such as booking errors and changes,
lost bags or sickness and providing
first aid if needed.

18.  Preparing and submitting written
reports of how the day’s tour turned
out, including financial report and
other administrative work

19. Duties and Responsibilities
 Provide them information and explanations
about the place honestly without prejudice;
 Ensure a factual presentation, make sure to
distinguish the truth stories, legends,
traditions;
 Act fairly and reasonably in all dealings with
colleagues and co-workers;
 Always act with tact and diplomacy in
dealing with the guests

20. Duties and Responsibilities
 Always report for duty healthy and
positive
 Never take advantage of the ignorance of
the tourists
 Never allow yourself to be used by
unscrupulous organizations who want to
take advantage of the tourists
 Use common sense and be honest by
saying “ I don’t know,…I will check,..”

21. Duties and Responsibilities
 Ensure guest’s safety, warn them on:
 Plants that might cause some allergies
 Food and drinks that might not suit their
digestive system
 Elevation for those with vertigo and fear
of height
 Dogs that might bite
 Presence of pickpockets in crowded
areas

22. Duties and Responsibilities
 Protect the reputation of tourism by
making every assignment a treat,
with respect to the environment,
wildlife, sights & monuments, local
customs & traditions
 Act responsibly as representative of
the country and the people

24. Thank you so much