1. Peggy Waters Active TS Clearance
Quality Assurance Specialist at Defense Health Agency
Peggy.A.Waters.ctr@mail.mil
pwaters@edmondsci.com
coolruninwaters@aol.com
Summary
QUALITY MANAGER/ANALYST/SPECIALIST
Experienced ISO 9001:2008 14001/18001 IEC/ISO 20000-1 CMMI, LSS
Ten years’ experience as a Quality Analyst, Quality auditor and Environmental Health and Safety Auditor.
Interact effectively with all levels of personnel in the organization. I am a highly motivated self-starter,
enthusiastic team player with a strong multitasking, analytic and problem solving ability. I am experienced in
the policies, procedures, process improvement systems and OSHA regulations. I have solid knowledge base in
CMMI and ISO standards in addition to Agile, Program Management, Defense Acquisition, DoDD, DoDI,
RMF, SDLC, and IEEE standards, Business Process Modeling, BPMN and LSS. I have supported various
projects and efforts within Department of Defense (DoD), Defense Health Agency (DHA), Department of State
(DoS), General Dynamics Information Technologies (GDIT) and Visa International. I am willing to relocate
and available for travel CONUS and OCONUS.
Experience
Quality Assurance Specialist at - Defense Health Agency
August 2014 - Present (1 year 10 months)
• Provide Quality analyst support for the Program Support Branch to the Solution Support Division (SDD)
Clinical Support Branch (CSB), Health Care Delivery (HDC) branch and Program Executive Office (PEO).
Assist Program Officers and Program Controllers with support of 15 various DoD DHA programs to include
Tricare Online (TOL), Patient Safety Reporting (PSR), Centralized Credential Quality Assurance system
(CCQAS), Secure Messaging (SM-Tricare), The Electronic Surveillance System for the Early Notification of
Community based Epidemics (ESSENCE), Military health System data Repository (MDR), Special Needs
Program Management Information Systems (SNPMIS) and other Nutritional Management Information
Systems (NMIS). These programs support the Combat theater as well as the Military Treatment Facilities
(MTF)
• Assist with maintaining, editing and composing process, procedures and work instructions in support of the
DHA Process asset library (PAL).
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2. • Provide SharePoint administration support for program web pages and PEO support.
• Create and provide Quality Status weekly reports
• Verify and Validate, reports, tests, Configuration Management in support of sustainment of projects at
DHA.
• POAM -Milestone reviews in the DOD SDLC for Risk management framework (RMF) and Capacity
Services (CS).
• Identify and report corrective actions and continual value added improvements.
• Provide support for the Risk and Program Integrated working groups, Engineering Control Board as
well as the Quality Steering Working Groups (QSCWG) and the Quality Steering Committee (QSC).
• Assist with Risk /Issue and Measurement and Analysis reporting and documentation to include Key
Performance Indicators (KPIs), System Availabilities (TOPAZ), project performance, Agile measures
using JIRA tool and other tracking methods.
• Recommend required training for all CSD Programs. Create presentations and training materials.
• Assist Managers Internal Control program audits and identifying annual performance goals
Quality Analyst at GENERAL DYNAMICS
January 2000 - August 2013 (13 years 8 months)
Provided Quality Analyst support for General Dynamics Information Technologies (GDIT), National and
Homeland Security Division (NHSD) with 4,000+ employees in additional to supporting the GDIT Army
Solutions Division.
• Experience with: ISO 9001:2008 14001/18001; Quality Management System (QMS); International
Standard (ISO) Quality Auditor, and; EHS/Occupational Safety and Health Administration Auditor.
Traveled to CONUS program offices.
• CMMI, Agile, Lean Six Sigma yellow Belt.
• Experienced Internal Auditor for Quality Management and Environmental Health and Safety (QEHS).
Supported and participated with the Enterprise Business processes development for the QEHS business
development.
• Administer policies, procedures, process improvement system and Occupational Safety and Health.
Administration regulations. Support programs with GDIT best practices and value add processes.
• Incident/Accident reporting. Interfaced with HR for incident investigation, corrective actions and tracking
employee incident/accidents investigation. Uploaded data in HR SharePoint repository.
• Subject Matter Expert (SME) on GDIT QEHS, Infrastructure processes and common process framework.
• Provide audit reports and recommendation for improvements and training requirements.
• Perform compliance audits for Federal and State regulations.
• Perform conformance audits for internal GDIT Policy, processes, procedure and work instructions.
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3. • Collect customer satisfaction data for division VP.
• Records management coordinator for division.
• Proficient in Microsoft Office suite, to include Access and SharePoint
• Knowledgeable of the Oracle Business Intelligence Enterprise Edition (OBIEE) and People Soft HR and
other GDIT corporate purchasing tools and P-card.
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4. Quality Assistant at Visa
January 1988 - September 1999 (11 years 9 months)
Accounts Payable/Billing Maintenance Coordinator, 1995 to1999 • Performed the management,
administrative and operations tasks and maintaining the entire Accounts Payable department of Visa’s
Operation Center, East Coast office. Processed and distributed 30 various departmental invoices. Resolved
and finalized pertinent decisions with problem invoices, Established a reputable on-time delivery of
payments. Designed, upgraded and maintained confidential accounts payable filing system. Created and
delivered directors monthly and quarterly reports. Assisted directors with budgeting processes and budget
forecast information.
Processed, administered and performed tasks related to purchasing, conference coordination, travel, facilities
maintenance and special projects as needed. Instituted new cost saving and effective A/P procedures and
earned awards for outstanding customer service.
Corporate Services Facilities Coordinator/Accounts Payable, 1989 to 1995
• Processed invoices for VISA USA and Visa International Accounts Payable Department. Coordinated and
integrated with the west coast HQ accounting staff to merged invoice data with Visa International and Visa
USA Headquarters.
Performed a variety of facilities related projects including:
o Office moves
o Building inspections and supervised building management company as well as maintenance staff
o Purchasing
o Conference coordination and facilitation of 12 conference rooms and 3 video conference centers
o Mail room operations
o Managed asset inventory and disposal
Performed special facility building projects and coordinated renovation of a 5 floor facility in Mclean VA.
Skills & Expertise
Quality Assurance
Team Building Six
Sigma
Human Resources
CMMI
PMP
Process Improvement
ISO
ITL
RMF
Risk Management
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5. Security Clearance
Systems Engineering
Integration
Program Management
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6. Process Engineering
Requirements Analysis
Organizations
• ASQ – American Society for Quality
• BPMN – Business Process Modeling Notation
• CMMI – Capability Maturity Model Integration
• LSS- Lean Six Sigma
• NDIA - National Defense Industrial Association
• OMG-Object Management Group
• PM- Project Management Community network
• WID – Women in Defense (capital chapter)
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7. Peggy Waters
Quality Assurance Specialist at Defense Health Agency
coolruninwaters@aol.com
Contact Peggy on LinkedIn
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