1. Peggy R. Moser
610.804.1026
Peggy.R.Moser@gmail.com
www.linkedin.com/in/peggyrmoser
C A P A B I L I T I E S O V E R V I E W
Administrative professional with progressive experience in Insurance, Banking and Customer Service. Served as a reliable,
efficient source of institutional knowledge to division leaders and outside agencies. Outstanding problem solving
capabilities. Excellent technical, communication and organizational skills, adept at meeting tight deadlines.
P R O F E S S I O N A L E X P E R I E N C E
TRANSAMERICA LIFE INSURANCE COMPANY 1979-2016
Project Team Lead, Death Master Audit 2013 – 2016
Responsible for providing information required by 48 states that were conducting Death Master Audits of
Transamerica Life Insurance Company.
Led team of eight personnel that reviewed approximately 20,000 records while completing audit.
Used Social Security database to determine deceased insured over a 24-year period. Determined if Transamerica
was insurer of record for all names on Social Security list.
Created and conducted training program for customer service and claims personnel.
Technical Claim Specialist 2006- 2013
Responsible for examining Life, Accident & Health Insurance claims and processing Accidental Death &
Dismemberment claims.
Provided pertinent information for legal department during audits from various regulatory agencies.
Received complaints from state insurance agencies, third parties and consumers.
Worked with manager claims examiner, legal counsel, medical directors and claims assistants to resolve all issues.
Testified in depositions, hearings and trials involving disputed claims.
Reviewed and authorized pending payments of up to $200,000.
Senior Claims Administrator 1994-2006
Evaluated claims for possible fraudulent activity, processed claims which required special handling
Identified fraudulent claims valued between $600,000 - $800,000 each year for three consecutive years.
Ongoing communications with physicians, attorneys, police, FBI, State Insurance Fraud Bureaus and other
insurance companies. Educated claims department on how to detect possible fraudulent activity
Participated in the development of ADND System
Processed life insurance claims valued up to $500,000
TD BANK, Weekend Supervisor 2007-2010
Supervised five tellers and customer service representatives during weekend hours.
Resolved issues and problems to each customer’s satisfaction.
Audited tellers’ cash drawers, ATM deposits and withdrawals and funds in bank vault.
VOLUNTEER ACTIVITIES
Big Brothers/Big Sisters, Malvern, PA 2004 - 2007
EDUCATION
WEST CHESTER UNIVERSITY, West Chester, PA
Business Administration Curriculum 1976 - 1979
COURSES
Dale Carnegie Course®: Effective Communications and Human Relations
International Claim Association Courses: C1 Medical Aspects of Claims; C2 Life & Health Insurance Law; C3 Claim
Administration
Customer Advocate Program
C O M P U T E R S K I L L S
Proficient in Microsoft Office Suite, Processor I, Future First, Multiple Web Browsers, Social Media