1. Pearl Molloy
Reading
07920465700
Pearl_Molloy@Hotmail.com
Profile
A motivated and dedicated industry professional with a keen interest in a wide range of
subjects. With exceptional skills and the ability to interact and communicate with others at
all levels, whilst adapting to each individual for the personal approach. Hopefully to utilise all
these skills once again for a forward thinking company.
Key Skills
• Saudia Arabia Airlines – In Flight Supervisor.
• Patience and calmness under pressure
• Comfortable working as part of a team and independently, managing my own time.
• Good communication Skills
• MS Word, Excel and Power Point, SAP and CRM Systems
EMPLOYMENT
Apr 1997 to January 2016 (Redundancy)
Yell/Hibu UK Ltd
Service Finance Executive
• Reviewing customer accounts, with a view to collecting outstanding debt, and taking
the appropriate action whilst endeavouring to resolve all of our customer’s issues.
• Dealing with complaints, using effective questioning to gain full facts and also using
effective negotiation skills for a win/win situation.
• A six month secondment to Credit Assessment. This work involved effective and
efficient collection of monies, ensuring prompt resolutions of customer queries and
assisting in reaching commercially and morally acceptable settlements whilst
retaining customer goodwill.
• Experience, attention to detail and ability to offer support to all areas of the
business, selected to join the Complex Billing Team during the implementation of a
then new system, SAP.
• Have had recognition letters for my help with clearing complex queries, something
which I am very proud of.
• Completing every given task to the highest of standards and will always see things
through to conclusion Experienced in testing new system functions such as SAP
direct debit schedules and other system improvements. Currently working for the In-
house Collections Team taking card payments, following up on outstanding debt and
dealing with email queries. This role includes covering for management during leave
and absences

2. Careline Agency
Week-end care Co-ordinator
• Working on Saturdays 9am to 5pm and Sundays 10am to 2pm, providing back up
and support to the weekday team in a manner that is helpful and supportive
Covering any immediate shifts to prevent loss of business and being the weekend
point of contact, offering continuity for staff and care units.
• Work includes both staff placement and scheduled administrative tasks, ensuring
uncovered shifts for Saturday, Sunday and Monday are given the required priority.
Have worked for a cable company as customer service representative co-ordinating
between departments and customers. Worked with a prestigious airline as Flight Attendant,
dealing with high net worth clients, controlling and advising crew members on safety and
service standard, customer relations. As In flight Supervisor managed the inflight safety
procedure, coordinated safety between cockpit and Cabin crew and ensure all catering was
up to standard.
Achievements & Qualifications
7 GCSE’s including Maths and English
NVQ2 Business & Admin
NVQ2 Team Leading
Hobbies
Going to the Gym regularly to keep Fit.
Taking part in various charity events
References available on request.