Pearl Moagi is a Botswana citizen seeking a new opportunity. She has 12 months of experience as a customer relationship executive and marketing intern. Her education includes a Bachelor's degree in Business Science with majors in Marketing and International Studies from Monash University South Africa. She is skilled in areas like customer service, marketing, communications, and analytics based on her academic and professional experiences working in roles such as a business manager and marketing executive.

1. PEARL MOAGI
ID No: 265023515,Motswana P O BOX 137 SIKWANE, BOTSWANA
Phone (+267) 74876559. Email: pearlmoagi@yahoo.com
Personal Details
Place of birth Mmathubudukwane
Date of birth 09 January 1988
Marital status Single
Gender Female
Personal Profile
Customer Relationship Executive with 12 months experience as an intern with a marketing
qualification.
Objective: To build up and enhance my professional capabilities by working in a dynamic
organisation.
Experience
(September 2014)
Department - Marketing Customer Care
Section-Retentions & Customer Complaints
Function-monitor and provide information on weekly and monthly basis of number of complaints,
cancellation requests and provide feedback
-Provide and implement resolution to incoming complaints
Strategy-Coordinate all complaints and outstanding issues emanating from Orange shops (6) kiosks
(2) Franchises (4) incoming letters, call centre and web
-Respond to customer complaints promptly, conduct customer satisfaction surveys, make follow ups
to customers who have complained
Improve the investigation and prompt and appropriate decision making of complaints

2. PEARL MOAGI
Operational-Customer complaints are a sign that the provision of service has dissatisfaction, and
therefore has direct impact on the revenue,chum,loyalty
-Ensure that risk is significantly minimized by achieving high level customer satisfaction rate ( query
resolution within timely manner)
Participate in work related community projects such as Project Neo which contributes to the growth
and development of Tsholofelong centre at Old Naledi.
(January 2014)
Writer, personal assistant, marketing executive and project manager, PETLO LITERARY ARTS TRUST
FUND
Duties:
-Repo tour at Petlo literary arts conference and compiled a report after the event.
-Shared marketing ideas with Barolong Seboni before every meeting and took minutes throughout
the meeting.
-Made a contribution to the 2014 Beef Fest which was held in Lobatse.
-Made a contract with e-Botswana to be our media at the Beef Fest, while their name appeared as a
company which is socially responsible to the public in our campaign for the Beef fest.
(September 2013)
Marketing executive, CLEARLIT COLLEGE
Duties:
-Got students to enrol in as much large numbers as possible.
-Hired and placed stalls at the mall with my partner from our own pockets to attract potential
clients.
-Designed flyers with my partner and went around the city giving them to prospects.
-Reported performance to the senior marketer on a weekly basis.
-Our flyers designs were approved to be officially used by the institution.
(August 2013-October 2013)
Business Manager, AFRICAN JOURNEY
African journey is an umbrella company which operates numerous small businesses like bars, liquor
restaurants and renting out building to other businesses like the Inter cape transport services.
-My duties included regular auditing of books of these businesses weekly and many other
managerial duties of delegating responsibilities to subordinates.

3. PEARL MOAGI
- I also gained experience in entering of stock in to the point of sale account system, created
employee accounts and so forth.
(November 2010-March 2011)
Insurance consultant, CRAB AND FANCY
Duties:
-Creating business awareness and signing contracts with customers to loan them money.
-Reporting new customer contracts to the manager and relevant loan figures which they qualify for.
(November 2009-February 2010)
Business Manager and Consultant, BENCHMARKS BOTSWANA
This position entailed building and managing relationships with customers and handling various
customer queries and requests.
Duties:
Strategizing and increasing awareness of the business services to customers and thus, achieving the
sales.
Receiving and handling cash from customer sales.
Addressing relevant issues and queries raised by customers who were mismanaged by previous staff
and management, thus doing damage control.
Reporting business performance to the owner on a weekly basis.
Setting targets and budgets for the salespeople and monitoring performance.
Supporting the owner in implementing the sales strategy.
Gathering and analysing intelligence on our competitors regarding their services, pricing and other
offerings.
Education
BACHELOR OF BUSINESS SCIENCE (Marketing and International Studies Majors)
MONASH UNIVERSITY SOUTH AFRICA
Skills Summary

4. PEARL MOAGI
I am articulate, result-driven with an insatiable pursuit for knowledge and experience. My academic
and professional background is what drives my analytical persona and my open mindedness.
Team player Computer literate
Research skills Communication skills
Self-motivated Organizational skills
References
Bantle Sentsho
Orange Botswana, +267 72093987
Khikhi
Clearlit College, +267 72269359
Meshack Lebogang Letsholo
African Journey, +267 74864793
Barolong Seboni
Petlo Literary arts trust Fund, +267 72125555
Mishmar Sibanda
Crab and Fancy, +267 73347033
Omphile Sehurutshe
Benchmarks Botswana, +267 71737499