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2014 
GUIDE TO 
BACKROOM TO BOARDROOM 
PAYROLL AND HR
TABLE OF CONTENTS 
1-2 Introduction 
3 It’s a Mobile World 
4 Mobility Overview 
5 How Mobile is Growing 
6 Mobility Trend: BYOD 
7 Mobility Trend: Recruiting 
8 Mobility, Payroll & HR: Part 1 
9 Mobility, Payroll & HR: Part 2 
10 Taking Advantage of Mobile Solutions 
11 Mobility Review: Key Takeaways 
12 Employee Engagement 
and Your Office 
13 What is Employee Engagement 
14 Employee Engagement Intro Quote 
15 Why does Employee Engagement Matter? 
16 What Type of Employees do You Have? 
17 How To: Boost Employee Engagement 
at Your Company 
18-19 How To: Boost Employee Engagement 
20 Employee Engagement Review: Key Takeaways 
21 Big Data 
22 What is Big Data? 
23 Big Data Intro Quote 
24 Stats & Facts about Big Data 
25 Big Data and the Small & 
Medium Business 
26 Benefits of Reporting and Analytics Tools 
27 More Benefits of Reporting 
and Analytics Tools 
28 Big Data Summary: Key Takeaways 
29 Conclusion 
30 About Paylocity
INTRODUCTION 
As a payroll or human resources professional, you are a powerful person 
in your organization. 
Your department doesn’t live in the land of “nice to have.” You are solidly situated 
in the world of “get it done.” 
People getting their paychecks – not optional. 
Ensuring your organization is compliant with the law – make it happen. 
Fostering communication between executives and staff – crucial. 
Your world is important.
INTRODUCTION 
But in the midst of “getting it done” payroll and HR are often pushed to the edges 
of the organization. Not seen as strategic. Not acknowledged as being the keepers 
of game-changing information and insight. Sometimes it might even feel like you’ve 
been relegated to the backroom. 
The truth is, that’s not where you belong. (At least that’s what we think.) 
At Paylocity, we think you belong not in the backroom, but in the boardroom. 
Bringing the insight your department has to the table. Helping form the 
strategic direction of your organization. Adding real, lasting value to 
organizational leadership. 
Making the jump from the backroom to the boardroom isn’t easy. But we think 
it can be done. That’s why we’ve put together this eBook, to talk about key 
trends and ways payroll and HR are making a difference in the corners of 
every business today. 
The world of payroll and HR 
is important. It’s time to let 
everyone see it. 
We know you can do it.
IT’S A 
M BILE WORLD
MOBILITY OVERVIEW 
Mobile technology is revolutionizing the way businesses 
and their employees operate on a daily basis. Email vs. 
faxes. The cloud vs. filing cabinets. Even video conference 
vs. conference rooms. The business world is changing. 
In order for your business to succeed, adaptation is 
not optional. 
The odds are good that a large majority of your company’s workforce uses some 
form of mobile device in their personal lives. In some cases, individuals may be 
using multiple devices. According to Cisco’s 2014 Mobile Traffic Forecast, there 
are more than 7 billion mobile devices active across the globe, of which 77 
percent are personal smartphones*. But don’t let the idea of personal devices 
fool you. According to IDC research, 79 percent of smartphone users have their 
phone next to them for all but two hours of the working day. 
It is estimated that by the end of 2014, there will be more 
mobile-connected devices on earth than there are people. 
What does this all mean for your company? And more specifically, 
what does mobility mean to your Payroll and HR departments? 
Of smartphone users have their phone 
next to them for all but two hours of the 
working day. 
IDC Research Report – Always Connected, 2013 
*Cisco: 2014 Mobile Traffic Forecast 
4 | It’s a mobile world
HOW MOBILE IS GROWING 
Did You Know? 
New smartphones were activated in 
2013 alone. 
The amount mobile data usage 
grew in 2013 alone. 
Mobile traffic in 2013 was 18 times more than all internet traffic in 2000. 
By 2018, mobile-connected 
tablets will generate 
nearly double the traffic 
generated by the entire 
global mobile network in 
2013. 
*Cisco: 2014 Mobile Traffic Forecast (all stats on this page) 
5 | It’s a mobile world
MOBILITY TREND: BYOD 
BYOD (Bring Your Own Device) 
The reality is, very few organizations do not allow any of mobile devices for work 
purposes. Increasingly, the discussion is not “will we” but “how will we” allow 
mobile device usage in our organization. 
BYOD is the growing trend of organizations allowing employees to use their 
personal devices for work purposes. They may or may not provide 
any reimbursement or compensation. 
According to an IDC survey, only 43 percent of mobile employees are provided 
company-owned devices, while as many as 80 percent of employees have their 
own mobile device that they use for work purposes*. 
74 percent of companies have adopted a policy in which the business 
use of personally owned devices by employees is allowed, accommodated 
and encouraged.* 
The Bottom Line 
Of workers said a company’s BYOD policy 
influences decisions on whether to accept 
a job offer*. 
BYOD is a real trend. Employers need to make a decision about whether they will allow 
personal devices to be used for work processes. Creating a mobile device policy is 
an important step to ensuring proper usage of company information and tools. For a 
sample policy visit: http://www.whitehouse.gov/digitalgov/bring-your-own-device. 
*Citrix Mobility in Business Report, 2013 
*IDC Research – Human Resources and Mobile, 2014 
6 | It’s a mobile world
MOBILITY TREND: RECRUITING 
Many HR and Recruiting departments are recognizing the 
value of mobility. Recruiting departments are at the top of 
the list for company functions that can benefit from mobile 
capabilities*. Some of the most substantial benefits include: 
Attracting and Retaining Top Talent 
As mobile technology continues to change traditional workplaces, HR and 
recruiting departments are recognizing that embracing mobility, particularly in 
terms of how it impacts work-life balance, is key in recruiting top talent. 
Enticing a Younger Workforce 
According to a Cisco study, 40 percent of U.S. 18-30 year olds check their 
smartphones at least once every 10 minutes. Younger workers expect mobile 
access at work and view companies that lack mobile savvy as unappealing. 
More Efficient Recruiting and Onboarding 
With the growth of social media, an increasing number of job seekers are looking 
for opportunities on their mobile devices. The interview process has also been 
streamlined by mobile technology. Once you’ve made the hire, many onboarding 
systems are designed for use on mobile devices, particularly tablets. 
*IDC Research – Human Resources and Mobile, 2014 
*Cisco: 2014 Mobile Traffic Forecast 
7 | It’s a mobile world 
Younger workers expect 
mobile access at work 
and view companies 
that lack mobile savvy 
as unappealing.
MOBILITY, PAYROLL & HR: 
Part 1 
Let’s take a look at some of the most significant benefits of 
mobility to your Payroll and HR departments. 
Streamlined Internal Processes 
Need your employees to put in their time off requests or finish benefits 
enrollment? Have trouble getting new hires to complete onboarding materials? 
Being able to use a mobile device to complete routine or tedious tasks can 
improve usage and completion rates as well as overall satisfaction with the 
process. Depending on the software provider, many typical HR tasks can now be 
completed on smartphones or tablets, making it easy for employees to do these 
things conveniently. 
Easier Access to Company Data & Information 
Employees no longer need to be in the office to access important company 
files. By remotely logging into company networks, employees can access all of 
their work files from anywhere they have an internet connection. Additionally, 
many companies are starting to embrace the cloud to further improve access to 
company data. 
8 | It’s a mobile world 
HR Tasks Gone Mobile: 
With advances in payroll and HR 
software, many organizations 
can now allow their employees to 
complete common tasks on any 
mobile device. Check with your 
software partner to learn what 
mobile solutions are available. 
• Paycheck viewing 
• Time off requests 
• Approve Time off requests 
• Onboarding 
• Scheduling work shifts 
• Benefits Enrollment 
• Employee Recognition 
• Time and Attendance 
• And more!
MOBILITY, PAYROLL & HR: 
Part 2 
Increased Employee Productivity 
Arguably the most significant benefit of mobility is increased 
employee productivity. This increased productivity is a result of 
several factors – an employee is less likely to be interrupted at 
home and perhaps more surprisingly, an employee is more likely 
to work longer hours when working remotely. According to a 
Citrix survey, workers who use mobile devices for both work and 
personal purposes put in 240 more hours per year than those who 
do not. Additionally, mobile technology has the ability to simplify 
the communication and collaboration process between employees, 
further increasing productivity. 
Improved Real-Time Decision Making 
Mobile technology allows Payroll and HR department heads to 
access organizational information in real time – eliminating the need 
to manually run time-consuming reports at the office. 
More Efficient Time and Labor Management (TLM) 
Some TLM solutions allow employees to clock in and out remotely, 
request time off, check schedules and more using their mobile devices. 
TLM systems like Paylocity’s Web Time also include GPS capabilities, 
allowing administrators to set “geo-fences” for employees, limiting the 
geographical area where clock in/clock out can occur. 
Workers who use mobile devices for both work and personal 
purposes put in 240 more hours per year than those who 
do not. 
—Citrix Global BYO Index, 2-13 
*Citrix Global BYO Index, 2013 
9 | It’s a mobile world
TAKING ADVANTAGE OF 
MOBILE SOLUTIONS? 
How does a small or mid-sized business truly take advantage of all that mobile 
has to offer? Large enterprises have teams and budgets to build custom 
applications, but what can you do? 
Even small businesses can leverage mobility in their organizations. One of 
the simplest ways to do this is to identify mobile functionality and applications 
provided by core vendors and partners. 
Payroll and HR departments should ask their software vendors if mobile 
functionality is available. Some may provide web access or even mobile 
applications. 
All of this mobile access can save your Payroll and HR departments significant 
time by eliminating inquires and phone calls from employees. 
10 | It’s a mobile world 
Key Considerations for 
Vendor Mobile Solutions 
Before you start encouraging 
employees to use Vendor XYZ’s 
app, here are a few things 
to consider: 
• What is the cost? Some companies 
offer their app as a standard 
feature, but others may charge. 
• Who is it available for? Check 
to make sure it will work on 
iOS, Android and possibly even 
Windows devices. 
• Is it usable? Your employees are 
used to doing everything from 
banking to shopping on their 
mobile devices. They are most likely 
to utilize a work-related 
mobile app that is intuitive 
and visually appealing.
MOBILITY REVIEW: 
KEY TAKEAWAYS 
• BYOD is quickly becoming a commonly accepted policy with 74 percent 
of companies allowing and encouraging the use of personally-owned mobile 
devices for business purposes.* Your HR department should be considering 
how to address. 
• Mobile technology provides many benefits to Payroll and HR departments 
such as streamlining common internal processes and providing easier access 
to organizational information. 
• Embracing mobility has been proven to increase employee productivity 
and morale. It also helps to attract and retain better talent. 
• Mobile applications take the usefulness of mobile technology and make it even 
more efficient. What was once done through a web browser on a PC can now 
be done with one touch on your mobile device. 
• Many service vendors now offer apps which provide mobile access to 
their systems. These apps are being designed with the user in mind and feature 
visually appealing interfaces. Check with your Payroll and HR provider to see 
if a mobile app is available. 
*Citrix Mobility in Business Report, 2013
EM LOYEE 
ENGAGEMENT 
AND YOU
WHAT IS EMPLOYEE 
ENGAGEMENT? 
Most likely, employee engagement is a term that you’ve heard a lot about. But 
what does it really mean? Employee engagement is not employee happiness, 
nor is it employee satisfaction. As defined by the Business Dictionary, employee 
engagement is the emotional connection an employee feels toward his or her 
employment organization. Level of engagement tends to influence his or her 
behaviors and discretionary effort in work-related activities. 
In the simplest terms, the more connected or personally aligned the employee 
feels with his or her company, the more likely that employee will be to put in the 
extra effort to ensure the company succeeds. Engaged employees aren’t just 
working for a paycheck. They are working because they want their company to 
succeed and they feel a sense of personal pride in their work. 
13 | Employee engagement 
Engaged employees 
are working 
because they want 
their company to 
succeed and they 
feel a sense of 
personal pride 
in their work. 
Engaged 
employees aren’t 
just working for a 
paycheck.
People who believe their jobs 
are meaningful channel their 
“discretionary effort” into 
their work. 
—Hay Group Study - Engage Employees 
and Boost Performance
WHY DOES EMPLOYEE 
ENGAGEMENT MATTER? 
Highly engaged 
employees are 
87 percent less 
likely to leave 
their companies 
than their disengaged 
counterparts and are 
up to 20 percent more productive. 
—Corporate Leadership Council, 2010 
90 percent of business leaders believe 
employee engagement has an impact on 
business success but 75 percent of them have 
no engagement plan or strategy. 
—Dale Carnegie Institute, 2013 
Companies with engaged 
employees outperform 
competitors, by up to 
202 percent. 
—Gallup, 2013 
$11 Billion is lost annually 
due to employee turnover. 
—Bureau of National Affairs, 2013 
15 | Employee engagement
WHAT TYPE OF EMPLOYEES 
DO YOU HAVE? 
According to the Gallup’s State of the Workplace Report, 
there are three types of employees: 
Engaged Employees 
These employees stand out amongst 
their counterparts because of the extra 
effort they bring to their roles on a daily 
basis. 
• Willingly go the extra mile 
• Work with passion 
• Adamantly share the goals and 
values of the company 
Not-Engaged Employees 
These employees rarely stand out and 
are the typical “punch in and punch out” 
type of workers. 
• Not blatantly hostile or disruptive 
• Work just enough to fulfill 
their job requirements 
• Have little or no concern 
about customers, productivity, 
profitability, safety, or quality 
Actively Disengaged Employees 
These employees can be a real detriment 
to your company. Typically these 
employees are clearly unhappy and often 
act out on their dissatisfaction. 
• Consistently monopolize 
managers’ time 
• Actively deter customers 
• Create a sense of negativity 
around the workplace 
*Gallup – State of the Workplace, 2013 
16 | Employee engagement
HOW TO: BOOST EMPLOYEE 
ENGAGEMENT AT YOUR COMPANY 
Employee engagement is very important to the overall 
success of a business. So what are some ways that you 
can help drive employee engagement at your company? 
Here are a few concepts that can significantly increase the 
level of employee engagement. 
Establish a System for Recognition 
One of the most beneficial strategies is to create a peer-to-peer recognition 
system. According to Gallup research, when a team has a sense of affiliation, 
employees are driven to do positive things for the business that they otherwise 
may not do. Simple concepts like “Thank You” cards or electronic recognition 
badges can go a long way to improve camaraderie amongst employees. 
Don’t Believe It? 
41 percent of companies that 
use peer-to-peer recognition have 
seen marked positive increases 
in customer satisfaction. 
—SHRM / Globoforce Recognition Survey 
Paylocity’s Impressions tool, available on 
the web or mobile applications, allows for 
employees to send feedback that can be private 
or shared with everyone. 
*Gallup – State of the Workplace, 2013 
* SHRM / Globoforce – Recognition Survey, 2013 
17 | Employee engagement
HOW TO: BOOST 
EMPLOYEE ENGAGEMENT 
Cultivate a Community of Communication 
Another great way to boost employee engagement is to create an environment 
in which employee communication and collaboration is welcome and encouraged. 
Employee Self-Service (ESS) portals are an excellent way to provide employees 
with the most important information in one place. Additionally, ESS portals allow 
for managers to actively communicate with employees about projects, goals, 
and objectives. 
Manage Employee Performance 
An effective system for reviewing and communicating with employees is an 
important way to improve morale and engagement. According to a report 
from McKinsey*, praise and commendation from managers was rated the 
top motivator for performance, beating out other noncash and even financial 
incentives, by a majority of workers. Some payroll and HR software providers 
offer Performance Management tools that can greatly benefit your organization by 
improving the overall review process. Paylocity’s 360 Reviews allow for simple 
and collaborative review processes that give the manager and the employee 
a full picture of their performance. 
*McKinsey Motivating People - Getting Beyond Money, 2009 
18 | Employee engagement 
Clear articulation about 
company vision from 
senior leadership, is a 
key driver of employee 
engagement. 
—Dale Carnegie Institute Establish 
a System for Recognition
HOW TO: BOOST 
EMPLOYEE ENGAGEMENT 
Performance Management By the Numbers 
Effective Performance Management can significantly impact your bottom 
line. Companies that do a good job of managing performance have seen 
the following results: 
Increased Employee Performance 
—Talent Management, LLC Study 
Decreased Cost of Hire 
—Talent Management, LLC Study 
Increased Revenue per Employee 
—Talent Management, LLC Study 
19 | Employee engagement
EMPLOYEE ENGAGEMENT 
REVIEW: KEY TAKEAWAYS 
• Not-engaged or actively disengaged employees can have a negative impact 
on both company morale and the bottom line. 
• Engaged employees have an emotional connection to their company’s 
success and are willing to work harder to achieve it. 
• Communication and recognition are two of the most important factors in 
increasing employee engagement. 
• Effective performance management through reviews and appraisals can 
significantly improve employee productivity and job satisfaction. 
• Peer-to-Peer Recognition and Performance Management tools like 
Paylocity’s Impressions and 360 Reviews can effectively increase employee 
engagement and help eliminate many of the manual processes facing HR 
departments. Check with your Payroll and HR provider to see if these tools 
are available.
BIG 
DAT
WHAT IS BIG DATA? 
Companies of all sizes are generating more data today than ever before. In fact, 
according to IBM research*, 90 percent of the data in the world today has been 
created in the last two years alone. 
Not only are companies generating more data, but they’re generating it at a higher 
velocity and in greater variety. This is the core concept behind the term “Big Data.” 
Often the idea of big data is associated with “big companies.” However, small and 
medium businesses deal with their fair share of data. The biggest discrepancy 
between small/medium companies and large companies, is the systems in place 
to sort and analyze all of that data. Without the ability to properly sort and analyze 
big data, companies have a big problem – data is just data, not information. 
In order to make well-informed business decisions, company leaders need access 
to strong analytics and insight. This insight allows companies of all sizes to more 
efficiently manage operational costs, improve revenue streams and analyze 
growth opportunities. 
So how can you take the data your company generates and turn into valuable, 
visually compelling information and even game-changing insight? 
*http://www.ibm.com/smarterplanet/us/en/business_analytics/article/it_business_intelligence.html 
22 | Big data 
Without the ability to 
properly sort and analyze 
big data, companies 
have a big problem – 
data is just data, 
not information.
“The ability to evaluate and apply 
data has always been an integral part 
of an organization’s success. But the 
potential that exists today to enhance 
operations and outcomes is nearly 
limitless. Those who understand how 
data works and what it can yield will 
carry enormous advantage in the 
new economy.” 
—Bob Herbold, Former Microsoft COO
STATS AND FACTS 
ABOUT BIG DATA 
By 2020, over 1/3 of all data 
will live in or pass through 
the cloud. 
Data production will be 44 times greater 
in 2020 than it was in 2009. 
Percentage of data stored 
by enterprises. 
Individuals create 70 percent 
of all data. 
2009 2020 
*CSC Research - http://www.csc.com/insights/flxwd/78931-big_data_universe_beginning_to_explode 
24 | Big data
BIG DATA AND THE SMALL & 
MEDIUM BUSINESS 
While the sheer amount of data can vary depending on the size of the company, 
all companies regardless of size, need to approach the data they do have in the 
same way. Companies need to: 
1. Determine what data is most important 
2. Decide how they can leverage that data into ways of improving operations 
One of the most important data sets for small and medium businesses is what 
they gather about their own employees and operations. More than likely, your 
Payroll and HR departments are frequently tasked with providing information that 
will play a significant role in strategic organizational decisions. Often times, small 
and medium businesses struggle to provide detailed analysis of this data because 
they lack the needed systems and reporting tools. 
If your company struggles to analyze important payroll and HR data, or is forced 
to rely on tedious, manual processes, you may benefit from utilizing the reporting 
and analytics tools available with many payroll and HR software providers. 
Only about 18 percent 
of small and about 57 
percent of medium 
businesses utilize 
business intelligence 
and analytics 
solutions*. 
*SMB Group – Top 10 SMB Technology Trends, 2014 
25 | Big data
BENEFITS OF REPORTING 
AND ANALYTICS TOOLS 
The data your company generates can be incredibly 
valuable if properly analyzed and evaluated. But in order 
to effectively analyze this data, you need access to the 
right tools. Let’s take a look at some of the most important 
advantages of reporting and analytics tools. 
Evaluate How Your Organization has Evolved 
Some of the most important data needed to grow your business is an 
understanding of how your business has changed over the years. Historical 
data such as compensation trends, department size, or employee longevity, can 
enable senior leadership of your company to make key decisions for the future. 
Unfortunately, for many companies, analyzing this data is very difficult, even 
impossible. Talk with your IT department or payroll software company to ensure 
that your valuable payroll and HR data is never purged. 
Eliminate Manual Processes 
One of most significant trends with big data is the surge of data available via the 
cloud. However, many small and medium businesses are still tracking or saving 
valuable payroll and HR data manually on multiple systems. By utilizing a cloud-based 
payroll and HR software, you can have instant access to all of your valuable 
information and can eliminate the need to track and update this information 
manually. Additionally, depending on the provider, you can analyze and report on 
this data instantly - whenever you need it. 
26 | Big data 
“Companies using big 
data tend to be five times 
more likely to make 
business decisions faster.” 
—Wilson Raj, 
Global Director of Customer Intelligence at SAS
MORE BENEFITS OF REPORTING 
AND ANALYTICS TOOLS 
Flexibility in Dealing with External Changes 
Regardless of industry, companies are often faced with external obstacles that 
can affect their business. For example, the Affordable Care Act will require 
businesses to take a close look at their organizational structure to assess 
compliance status. Many small and medium businesses are worried about costs 
and regulatory risks because they may not have the capabilities to properly 
analyze their workforce. By utilizing some of the advanced reporting and analytics 
tools available with certain providers, these businesses can easily ensure that they 
are in full compliance before the ACA regulations begin. 
Side Note 
If you aren’t sure how ACA is going to affect your business, visit 
Paylocity’s web site to learn the basics of what you need to know. 
Check out Paylocity’s YouTube page to see videos on ACA compliance. 
27 | Big data
BIG DATA: 
KEY TAKEAWAYS 
• Businesses of all shapes and sizes are generating more data today than 
ever before. From operational data to customer feedback, this data can be 
extremely beneficial to the success of a business if properly analyzed. 
• The explosion of big data has led to a dramatic increase in the availability of 
tools to analyze and evaluate this data. Effective analytics tools are no 
longer only available to large enterprise corporations. 
• Senior leadership at companies needs access to detailed insight, in a 
timely fashion in order to make important business decisions. Reporting and 
analytics tools can help sort through the data efficiently. 
• Payroll and HR data is often some of the most pertinent information for key 
business decisions. But many payroll and HR departments are unequipped 
to effectively analyze this data without labor-intensive manual process. 
Payroll and HR software providers can give your company the tools it needs 
to deal with this challenge. 
• External changes, such as the ACA requirements, can have a strong 
influence on a business. Having the flexibility to deal with these changes 
proficiently can position your business for future success.
CONCLUSION 
The world of business is changing. 
Payroll and HR departments are crucial to helping their 
organizations thrive through change. 
From mobility to employee engagement to big data, Payroll and 
HR departments have the insight organizational leadership needs. 
What you might not have is the right tools, processes and software. 
At Paylocity, we believe that with the right tools, 
you can move from “I think” and “it seems” to 
“I know” and “here’s what the data says.” 
At Paylocity, we don’t believe you belong in the backroom, stuck with 
manual processes that keep you bogged down from even thinking 
about strategic influence. 
We believe you belong in the boardroom. 
With a seat at the table and the reports, graphs and charts in front of you, giving 
you all the information you need to make a difference. 
That’s why we’re here. Because we believe in you.
ABOUT PAYLOCITY 
Paylocity is a provider of cloud-based payroll and human capital management, 
or HCM, software solutions for medium-sized organizations. Paylocity’s 
comprehensive and easy-to-use solutions enable its clients to manage their 
workforces more effectively. Paylocity’s solutions help drive strategic human 
capital decision-making and improve employee engagement by enhancing 
the human resource, payroll and finance capabilities of its clients. For more 
information, visit www.paylocity.com. 
Follow us: 
3850 N. Wilke Road Arlington Heights, Illinois 60004 | www.paylocity.com

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2014 Guide to Backroom-to-Boardroom Payroll and HR

  • 1. 2014 GUIDE TO BACKROOM TO BOARDROOM PAYROLL AND HR
  • 2. TABLE OF CONTENTS 1-2 Introduction 3 It’s a Mobile World 4 Mobility Overview 5 How Mobile is Growing 6 Mobility Trend: BYOD 7 Mobility Trend: Recruiting 8 Mobility, Payroll & HR: Part 1 9 Mobility, Payroll & HR: Part 2 10 Taking Advantage of Mobile Solutions 11 Mobility Review: Key Takeaways 12 Employee Engagement and Your Office 13 What is Employee Engagement 14 Employee Engagement Intro Quote 15 Why does Employee Engagement Matter? 16 What Type of Employees do You Have? 17 How To: Boost Employee Engagement at Your Company 18-19 How To: Boost Employee Engagement 20 Employee Engagement Review: Key Takeaways 21 Big Data 22 What is Big Data? 23 Big Data Intro Quote 24 Stats & Facts about Big Data 25 Big Data and the Small & Medium Business 26 Benefits of Reporting and Analytics Tools 27 More Benefits of Reporting and Analytics Tools 28 Big Data Summary: Key Takeaways 29 Conclusion 30 About Paylocity
  • 3. INTRODUCTION As a payroll or human resources professional, you are a powerful person in your organization. Your department doesn’t live in the land of “nice to have.” You are solidly situated in the world of “get it done.” People getting their paychecks – not optional. Ensuring your organization is compliant with the law – make it happen. Fostering communication between executives and staff – crucial. Your world is important.
  • 4. INTRODUCTION But in the midst of “getting it done” payroll and HR are often pushed to the edges of the organization. Not seen as strategic. Not acknowledged as being the keepers of game-changing information and insight. Sometimes it might even feel like you’ve been relegated to the backroom. The truth is, that’s not where you belong. (At least that’s what we think.) At Paylocity, we think you belong not in the backroom, but in the boardroom. Bringing the insight your department has to the table. Helping form the strategic direction of your organization. Adding real, lasting value to organizational leadership. Making the jump from the backroom to the boardroom isn’t easy. But we think it can be done. That’s why we’ve put together this eBook, to talk about key trends and ways payroll and HR are making a difference in the corners of every business today. The world of payroll and HR is important. It’s time to let everyone see it. We know you can do it.
  • 5. IT’S A M BILE WORLD
  • 6. MOBILITY OVERVIEW Mobile technology is revolutionizing the way businesses and their employees operate on a daily basis. Email vs. faxes. The cloud vs. filing cabinets. Even video conference vs. conference rooms. The business world is changing. In order for your business to succeed, adaptation is not optional. The odds are good that a large majority of your company’s workforce uses some form of mobile device in their personal lives. In some cases, individuals may be using multiple devices. According to Cisco’s 2014 Mobile Traffic Forecast, there are more than 7 billion mobile devices active across the globe, of which 77 percent are personal smartphones*. But don’t let the idea of personal devices fool you. According to IDC research, 79 percent of smartphone users have their phone next to them for all but two hours of the working day. It is estimated that by the end of 2014, there will be more mobile-connected devices on earth than there are people. What does this all mean for your company? And more specifically, what does mobility mean to your Payroll and HR departments? Of smartphone users have their phone next to them for all but two hours of the working day. IDC Research Report – Always Connected, 2013 *Cisco: 2014 Mobile Traffic Forecast 4 | It’s a mobile world
  • 7. HOW MOBILE IS GROWING Did You Know? New smartphones were activated in 2013 alone. The amount mobile data usage grew in 2013 alone. Mobile traffic in 2013 was 18 times more than all internet traffic in 2000. By 2018, mobile-connected tablets will generate nearly double the traffic generated by the entire global mobile network in 2013. *Cisco: 2014 Mobile Traffic Forecast (all stats on this page) 5 | It’s a mobile world
  • 8. MOBILITY TREND: BYOD BYOD (Bring Your Own Device) The reality is, very few organizations do not allow any of mobile devices for work purposes. Increasingly, the discussion is not “will we” but “how will we” allow mobile device usage in our organization. BYOD is the growing trend of organizations allowing employees to use their personal devices for work purposes. They may or may not provide any reimbursement or compensation. According to an IDC survey, only 43 percent of mobile employees are provided company-owned devices, while as many as 80 percent of employees have their own mobile device that they use for work purposes*. 74 percent of companies have adopted a policy in which the business use of personally owned devices by employees is allowed, accommodated and encouraged.* The Bottom Line Of workers said a company’s BYOD policy influences decisions on whether to accept a job offer*. BYOD is a real trend. Employers need to make a decision about whether they will allow personal devices to be used for work processes. Creating a mobile device policy is an important step to ensuring proper usage of company information and tools. For a sample policy visit: http://www.whitehouse.gov/digitalgov/bring-your-own-device. *Citrix Mobility in Business Report, 2013 *IDC Research – Human Resources and Mobile, 2014 6 | It’s a mobile world
  • 9. MOBILITY TREND: RECRUITING Many HR and Recruiting departments are recognizing the value of mobility. Recruiting departments are at the top of the list for company functions that can benefit from mobile capabilities*. Some of the most substantial benefits include: Attracting and Retaining Top Talent As mobile technology continues to change traditional workplaces, HR and recruiting departments are recognizing that embracing mobility, particularly in terms of how it impacts work-life balance, is key in recruiting top talent. Enticing a Younger Workforce According to a Cisco study, 40 percent of U.S. 18-30 year olds check their smartphones at least once every 10 minutes. Younger workers expect mobile access at work and view companies that lack mobile savvy as unappealing. More Efficient Recruiting and Onboarding With the growth of social media, an increasing number of job seekers are looking for opportunities on their mobile devices. The interview process has also been streamlined by mobile technology. Once you’ve made the hire, many onboarding systems are designed for use on mobile devices, particularly tablets. *IDC Research – Human Resources and Mobile, 2014 *Cisco: 2014 Mobile Traffic Forecast 7 | It’s a mobile world Younger workers expect mobile access at work and view companies that lack mobile savvy as unappealing.
  • 10. MOBILITY, PAYROLL & HR: Part 1 Let’s take a look at some of the most significant benefits of mobility to your Payroll and HR departments. Streamlined Internal Processes Need your employees to put in their time off requests or finish benefits enrollment? Have trouble getting new hires to complete onboarding materials? Being able to use a mobile device to complete routine or tedious tasks can improve usage and completion rates as well as overall satisfaction with the process. Depending on the software provider, many typical HR tasks can now be completed on smartphones or tablets, making it easy for employees to do these things conveniently. Easier Access to Company Data & Information Employees no longer need to be in the office to access important company files. By remotely logging into company networks, employees can access all of their work files from anywhere they have an internet connection. Additionally, many companies are starting to embrace the cloud to further improve access to company data. 8 | It’s a mobile world HR Tasks Gone Mobile: With advances in payroll and HR software, many organizations can now allow their employees to complete common tasks on any mobile device. Check with your software partner to learn what mobile solutions are available. • Paycheck viewing • Time off requests • Approve Time off requests • Onboarding • Scheduling work shifts • Benefits Enrollment • Employee Recognition • Time and Attendance • And more!
  • 11. MOBILITY, PAYROLL & HR: Part 2 Increased Employee Productivity Arguably the most significant benefit of mobility is increased employee productivity. This increased productivity is a result of several factors – an employee is less likely to be interrupted at home and perhaps more surprisingly, an employee is more likely to work longer hours when working remotely. According to a Citrix survey, workers who use mobile devices for both work and personal purposes put in 240 more hours per year than those who do not. Additionally, mobile technology has the ability to simplify the communication and collaboration process between employees, further increasing productivity. Improved Real-Time Decision Making Mobile technology allows Payroll and HR department heads to access organizational information in real time – eliminating the need to manually run time-consuming reports at the office. More Efficient Time and Labor Management (TLM) Some TLM solutions allow employees to clock in and out remotely, request time off, check schedules and more using their mobile devices. TLM systems like Paylocity’s Web Time also include GPS capabilities, allowing administrators to set “geo-fences” for employees, limiting the geographical area where clock in/clock out can occur. Workers who use mobile devices for both work and personal purposes put in 240 more hours per year than those who do not. —Citrix Global BYO Index, 2-13 *Citrix Global BYO Index, 2013 9 | It’s a mobile world
  • 12. TAKING ADVANTAGE OF MOBILE SOLUTIONS? How does a small or mid-sized business truly take advantage of all that mobile has to offer? Large enterprises have teams and budgets to build custom applications, but what can you do? Even small businesses can leverage mobility in their organizations. One of the simplest ways to do this is to identify mobile functionality and applications provided by core vendors and partners. Payroll and HR departments should ask their software vendors if mobile functionality is available. Some may provide web access or even mobile applications. All of this mobile access can save your Payroll and HR departments significant time by eliminating inquires and phone calls from employees. 10 | It’s a mobile world Key Considerations for Vendor Mobile Solutions Before you start encouraging employees to use Vendor XYZ’s app, here are a few things to consider: • What is the cost? Some companies offer their app as a standard feature, but others may charge. • Who is it available for? Check to make sure it will work on iOS, Android and possibly even Windows devices. • Is it usable? Your employees are used to doing everything from banking to shopping on their mobile devices. They are most likely to utilize a work-related mobile app that is intuitive and visually appealing.
  • 13. MOBILITY REVIEW: KEY TAKEAWAYS • BYOD is quickly becoming a commonly accepted policy with 74 percent of companies allowing and encouraging the use of personally-owned mobile devices for business purposes.* Your HR department should be considering how to address. • Mobile technology provides many benefits to Payroll and HR departments such as streamlining common internal processes and providing easier access to organizational information. • Embracing mobility has been proven to increase employee productivity and morale. It also helps to attract and retain better talent. • Mobile applications take the usefulness of mobile technology and make it even more efficient. What was once done through a web browser on a PC can now be done with one touch on your mobile device. • Many service vendors now offer apps which provide mobile access to their systems. These apps are being designed with the user in mind and feature visually appealing interfaces. Check with your Payroll and HR provider to see if a mobile app is available. *Citrix Mobility in Business Report, 2013
  • 15. WHAT IS EMPLOYEE ENGAGEMENT? Most likely, employee engagement is a term that you’ve heard a lot about. But what does it really mean? Employee engagement is not employee happiness, nor is it employee satisfaction. As defined by the Business Dictionary, employee engagement is the emotional connection an employee feels toward his or her employment organization. Level of engagement tends to influence his or her behaviors and discretionary effort in work-related activities. In the simplest terms, the more connected or personally aligned the employee feels with his or her company, the more likely that employee will be to put in the extra effort to ensure the company succeeds. Engaged employees aren’t just working for a paycheck. They are working because they want their company to succeed and they feel a sense of personal pride in their work. 13 | Employee engagement Engaged employees are working because they want their company to succeed and they feel a sense of personal pride in their work. Engaged employees aren’t just working for a paycheck.
  • 16. People who believe their jobs are meaningful channel their “discretionary effort” into their work. —Hay Group Study - Engage Employees and Boost Performance
  • 17. WHY DOES EMPLOYEE ENGAGEMENT MATTER? Highly engaged employees are 87 percent less likely to leave their companies than their disengaged counterparts and are up to 20 percent more productive. —Corporate Leadership Council, 2010 90 percent of business leaders believe employee engagement has an impact on business success but 75 percent of them have no engagement plan or strategy. —Dale Carnegie Institute, 2013 Companies with engaged employees outperform competitors, by up to 202 percent. —Gallup, 2013 $11 Billion is lost annually due to employee turnover. —Bureau of National Affairs, 2013 15 | Employee engagement
  • 18. WHAT TYPE OF EMPLOYEES DO YOU HAVE? According to the Gallup’s State of the Workplace Report, there are three types of employees: Engaged Employees These employees stand out amongst their counterparts because of the extra effort they bring to their roles on a daily basis. • Willingly go the extra mile • Work with passion • Adamantly share the goals and values of the company Not-Engaged Employees These employees rarely stand out and are the typical “punch in and punch out” type of workers. • Not blatantly hostile or disruptive • Work just enough to fulfill their job requirements • Have little or no concern about customers, productivity, profitability, safety, or quality Actively Disengaged Employees These employees can be a real detriment to your company. Typically these employees are clearly unhappy and often act out on their dissatisfaction. • Consistently monopolize managers’ time • Actively deter customers • Create a sense of negativity around the workplace *Gallup – State of the Workplace, 2013 16 | Employee engagement
  • 19. HOW TO: BOOST EMPLOYEE ENGAGEMENT AT YOUR COMPANY Employee engagement is very important to the overall success of a business. So what are some ways that you can help drive employee engagement at your company? Here are a few concepts that can significantly increase the level of employee engagement. Establish a System for Recognition One of the most beneficial strategies is to create a peer-to-peer recognition system. According to Gallup research, when a team has a sense of affiliation, employees are driven to do positive things for the business that they otherwise may not do. Simple concepts like “Thank You” cards or electronic recognition badges can go a long way to improve camaraderie amongst employees. Don’t Believe It? 41 percent of companies that use peer-to-peer recognition have seen marked positive increases in customer satisfaction. —SHRM / Globoforce Recognition Survey Paylocity’s Impressions tool, available on the web or mobile applications, allows for employees to send feedback that can be private or shared with everyone. *Gallup – State of the Workplace, 2013 * SHRM / Globoforce – Recognition Survey, 2013 17 | Employee engagement
  • 20. HOW TO: BOOST EMPLOYEE ENGAGEMENT Cultivate a Community of Communication Another great way to boost employee engagement is to create an environment in which employee communication and collaboration is welcome and encouraged. Employee Self-Service (ESS) portals are an excellent way to provide employees with the most important information in one place. Additionally, ESS portals allow for managers to actively communicate with employees about projects, goals, and objectives. Manage Employee Performance An effective system for reviewing and communicating with employees is an important way to improve morale and engagement. According to a report from McKinsey*, praise and commendation from managers was rated the top motivator for performance, beating out other noncash and even financial incentives, by a majority of workers. Some payroll and HR software providers offer Performance Management tools that can greatly benefit your organization by improving the overall review process. Paylocity’s 360 Reviews allow for simple and collaborative review processes that give the manager and the employee a full picture of their performance. *McKinsey Motivating People - Getting Beyond Money, 2009 18 | Employee engagement Clear articulation about company vision from senior leadership, is a key driver of employee engagement. —Dale Carnegie Institute Establish a System for Recognition
  • 21. HOW TO: BOOST EMPLOYEE ENGAGEMENT Performance Management By the Numbers Effective Performance Management can significantly impact your bottom line. Companies that do a good job of managing performance have seen the following results: Increased Employee Performance —Talent Management, LLC Study Decreased Cost of Hire —Talent Management, LLC Study Increased Revenue per Employee —Talent Management, LLC Study 19 | Employee engagement
  • 22. EMPLOYEE ENGAGEMENT REVIEW: KEY TAKEAWAYS • Not-engaged or actively disengaged employees can have a negative impact on both company morale and the bottom line. • Engaged employees have an emotional connection to their company’s success and are willing to work harder to achieve it. • Communication and recognition are two of the most important factors in increasing employee engagement. • Effective performance management through reviews and appraisals can significantly improve employee productivity and job satisfaction. • Peer-to-Peer Recognition and Performance Management tools like Paylocity’s Impressions and 360 Reviews can effectively increase employee engagement and help eliminate many of the manual processes facing HR departments. Check with your Payroll and HR provider to see if these tools are available.
  • 24. WHAT IS BIG DATA? Companies of all sizes are generating more data today than ever before. In fact, according to IBM research*, 90 percent of the data in the world today has been created in the last two years alone. Not only are companies generating more data, but they’re generating it at a higher velocity and in greater variety. This is the core concept behind the term “Big Data.” Often the idea of big data is associated with “big companies.” However, small and medium businesses deal with their fair share of data. The biggest discrepancy between small/medium companies and large companies, is the systems in place to sort and analyze all of that data. Without the ability to properly sort and analyze big data, companies have a big problem – data is just data, not information. In order to make well-informed business decisions, company leaders need access to strong analytics and insight. This insight allows companies of all sizes to more efficiently manage operational costs, improve revenue streams and analyze growth opportunities. So how can you take the data your company generates and turn into valuable, visually compelling information and even game-changing insight? *http://www.ibm.com/smarterplanet/us/en/business_analytics/article/it_business_intelligence.html 22 | Big data Without the ability to properly sort and analyze big data, companies have a big problem – data is just data, not information.
  • 25. “The ability to evaluate and apply data has always been an integral part of an organization’s success. But the potential that exists today to enhance operations and outcomes is nearly limitless. Those who understand how data works and what it can yield will carry enormous advantage in the new economy.” —Bob Herbold, Former Microsoft COO
  • 26. STATS AND FACTS ABOUT BIG DATA By 2020, over 1/3 of all data will live in or pass through the cloud. Data production will be 44 times greater in 2020 than it was in 2009. Percentage of data stored by enterprises. Individuals create 70 percent of all data. 2009 2020 *CSC Research - http://www.csc.com/insights/flxwd/78931-big_data_universe_beginning_to_explode 24 | Big data
  • 27. BIG DATA AND THE SMALL & MEDIUM BUSINESS While the sheer amount of data can vary depending on the size of the company, all companies regardless of size, need to approach the data they do have in the same way. Companies need to: 1. Determine what data is most important 2. Decide how they can leverage that data into ways of improving operations One of the most important data sets for small and medium businesses is what they gather about their own employees and operations. More than likely, your Payroll and HR departments are frequently tasked with providing information that will play a significant role in strategic organizational decisions. Often times, small and medium businesses struggle to provide detailed analysis of this data because they lack the needed systems and reporting tools. If your company struggles to analyze important payroll and HR data, or is forced to rely on tedious, manual processes, you may benefit from utilizing the reporting and analytics tools available with many payroll and HR software providers. Only about 18 percent of small and about 57 percent of medium businesses utilize business intelligence and analytics solutions*. *SMB Group – Top 10 SMB Technology Trends, 2014 25 | Big data
  • 28. BENEFITS OF REPORTING AND ANALYTICS TOOLS The data your company generates can be incredibly valuable if properly analyzed and evaluated. But in order to effectively analyze this data, you need access to the right tools. Let’s take a look at some of the most important advantages of reporting and analytics tools. Evaluate How Your Organization has Evolved Some of the most important data needed to grow your business is an understanding of how your business has changed over the years. Historical data such as compensation trends, department size, or employee longevity, can enable senior leadership of your company to make key decisions for the future. Unfortunately, for many companies, analyzing this data is very difficult, even impossible. Talk with your IT department or payroll software company to ensure that your valuable payroll and HR data is never purged. Eliminate Manual Processes One of most significant trends with big data is the surge of data available via the cloud. However, many small and medium businesses are still tracking or saving valuable payroll and HR data manually on multiple systems. By utilizing a cloud-based payroll and HR software, you can have instant access to all of your valuable information and can eliminate the need to track and update this information manually. Additionally, depending on the provider, you can analyze and report on this data instantly - whenever you need it. 26 | Big data “Companies using big data tend to be five times more likely to make business decisions faster.” —Wilson Raj, Global Director of Customer Intelligence at SAS
  • 29. MORE BENEFITS OF REPORTING AND ANALYTICS TOOLS Flexibility in Dealing with External Changes Regardless of industry, companies are often faced with external obstacles that can affect their business. For example, the Affordable Care Act will require businesses to take a close look at their organizational structure to assess compliance status. Many small and medium businesses are worried about costs and regulatory risks because they may not have the capabilities to properly analyze their workforce. By utilizing some of the advanced reporting and analytics tools available with certain providers, these businesses can easily ensure that they are in full compliance before the ACA regulations begin. Side Note If you aren’t sure how ACA is going to affect your business, visit Paylocity’s web site to learn the basics of what you need to know. Check out Paylocity’s YouTube page to see videos on ACA compliance. 27 | Big data
  • 30. BIG DATA: KEY TAKEAWAYS • Businesses of all shapes and sizes are generating more data today than ever before. From operational data to customer feedback, this data can be extremely beneficial to the success of a business if properly analyzed. • The explosion of big data has led to a dramatic increase in the availability of tools to analyze and evaluate this data. Effective analytics tools are no longer only available to large enterprise corporations. • Senior leadership at companies needs access to detailed insight, in a timely fashion in order to make important business decisions. Reporting and analytics tools can help sort through the data efficiently. • Payroll and HR data is often some of the most pertinent information for key business decisions. But many payroll and HR departments are unequipped to effectively analyze this data without labor-intensive manual process. Payroll and HR software providers can give your company the tools it needs to deal with this challenge. • External changes, such as the ACA requirements, can have a strong influence on a business. Having the flexibility to deal with these changes proficiently can position your business for future success.
  • 31. CONCLUSION The world of business is changing. Payroll and HR departments are crucial to helping their organizations thrive through change. From mobility to employee engagement to big data, Payroll and HR departments have the insight organizational leadership needs. What you might not have is the right tools, processes and software. At Paylocity, we believe that with the right tools, you can move from “I think” and “it seems” to “I know” and “here’s what the data says.” At Paylocity, we don’t believe you belong in the backroom, stuck with manual processes that keep you bogged down from even thinking about strategic influence. We believe you belong in the boardroom. With a seat at the table and the reports, graphs and charts in front of you, giving you all the information you need to make a difference. That’s why we’re here. Because we believe in you.
  • 32. ABOUT PAYLOCITY Paylocity is a provider of cloud-based payroll and human capital management, or HCM, software solutions for medium-sized organizations. Paylocity’s comprehensive and easy-to-use solutions enable its clients to manage their workforces more effectively. Paylocity’s solutions help drive strategic human capital decision-making and improve employee engagement by enhancing the human resource, payroll and finance capabilities of its clients. For more information, visit www.paylocity.com. Follow us: 3850 N. Wilke Road Arlington Heights, Illinois 60004 | www.paylocity.com