1. Career Objective
In quest of exciting and challenging assignment in senior managerial assignments in Project
Management/ Change Management, Customer handling, Infrastructure Management & Service
Delivery for technical solutions, Support, design and development and preferably in the IT Sector
which can help me in learning new technologies and methodologies thus helps me in enhancing my skills.
Synopsis
 A dynamic professional with 11+ years of experience in Software Development Life Cycle (SDLC)
which includes excellent Technical Skills under Travel, Retail, Publishing and BFSI domain with
Team Leading and Project handling experiences and Onsite experience for U.K (Oxford) and
Switzerland (Basel).
 Working with InterGlobe Technologies Ltd(Travel & Retail Domain), Gurgaon as ‘Technical
Manager(DBA)’ from April 2013 for SQL DBA Support, Project Management and Service
Delivery, Project Execution based on SOW, Customer handling from US, Europe & Middle East,
Project Plan preparation and engagement with client for Database Support & Service
Delivery, Infrastructure Project Management Services in Production Environment (SQL
Database Server + Application server ).
 Experience of 10+ yrs. as “SQL DBA” and worked in MS SQL Server 2000, 2005, 2008 R2 &
2012,2014 which includes SQL Database server support, Installation, Patches Up gradation,
VLDB(Multi-Terabyte) maintenance, High Availability Microsoft Clustering Services (MSCS),
SQL Server Clustering, Always On, Capacity planning, Database Mirroring, Log shipping, DC
Migration and DR setup at Application and Database level with Replication models. Including
SQL Database performance Tuning and Optimization through SQL Script, DMV’s, SQL Profiler,
Query Execution Plan with Index tuning, PerfMon. Working on DTS & SSIS, SSRS, T-SQL,
Power Shell , Interaction with BI and ETL Services, ITIL (Incident, Problem and RFC) based
Ticketing Action.
 Experience in IIS, Cloud Computing and Virtualization, BI and ETL Services, Interaction with
Mongo DB, PostgreSQL, Navision and Micro strategy Services.
 Experience of 5+ yrs. in Project Management & IT Services & Delivery Project Plan, POC
Preparation, Infrastructure Management Services like as technical solutions for different LOB
and People Management, Vendor Management and interaction with Quality & Auditing Team.
Experience in functional requirements, implementation, Change Management, Escalation and
metrics, Requirements Analysis and Coordination with Sales Team for requirement gathering,
Stakeholders interaction and Meetings, Training, issue resolution management, Agile/Scrum
Practices for Project Systems.
 Experience of 5+ yrs. in Team Handling(20-25 Team Member) for DBA Services, Support and
Development, working as Team Member, Assign task through RASCI, Deck & POC Preparation for New
Assignment, On Call and 24*7 Support Services and Ticket management system based on priority.
 Experience of 1+ yrs. In ‘Performance Tuning’’ in MySQL 5.6 ,5,7(Query Tuning +
Administration) for INDIGO Airlines, Oracle 11g( Table Partitioning Solution and Query tuning)
 Experience of 3+ yrs. in mapping business requirements, designing customized solutions with
strong analytical skills and ability to analyse business practices and define optimal procedures.
 CORE COMPETENCIES
 Project Management Application Maintenance Production
Support/Maintenance
 Customer Handling Incident / Problem/ Change Management People Management
 Technical Solutions Client Interaction/Requirement Gathering Troubleshooting
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PAWAN KUMAR
Contact No.: +91 9717497444 ~ E-Mail: yourspawan@gmail.com

2. Career Highlights
Apr’13- Present InterGlobe Technologies Ltd Technical Manager(DBA)
Oct’09 – Jan’13 HCL Technologies Ltd, Noida Sr. SQL DBA
Feb’08 - Sep’09 Birlasoft India Ltd., Noida Senior Software Engineer
Aug’06 – Feb’08 Satyam Computers Services Ltd., SDC, Bangalore Engineer-Networking
S2 Band (Level-4)
Feb’06 – Jul’06 Keaneworldzen (Keane-India), Gurgaon Senior Associates
Nov’04 – Feb’06 National Informatics Centre, New Delhi Programmer
(SQLDBA- Support)
Sep’03 – Oct’04 Indian IT Labs, Faridabad Junior Programmer
Skill Set
Technical
Operating System MS Windows 2012,2008, 2003, 2000 server
RDBMS Microsoft SQL Server 200-2005-2008R2-2012, Oracle 11g, mySQL5.5, 5.6(Performance
Tuning Administration).
No SQL Technologies MongoDB 2.6 Basic Functionalities with Architecture,PostgreSQL
Scripting Language ASP 3.0/2.0, ASP.NET, HTML, DHTML, VB Script ,T-SQL,PL-SQL , ANSI-SQL , Powershell 2.0
through 3.0
Performance Tools xPerf (Detailed Windows Performance Tool), Profile, Spotlight, Windows Perf-mon
Performance Monitor, SQL IO Storage IO checker.SQLLiteSpeed
Application Server IIS6, IIS7
Business Suite MSBI(SSRS,SSIS), Micro strategy, SharePoint , NAVISON ERP
Office Suite Microsoft Office , MS VISIO
Key Project Handled
 At Present InetrGlobe Technologies Ltd.(Travel & Retail), Gurgaon as
TECHNICAL MANAGER- for DUFRY Management Ltd., Switzerland, Sky Team Netherland,
Indigo-Airlines, India; Carnival, United Kingdom for SQL Server Database Production and Services
and Delivery, Project & Infrastructure Management, Including MYSQL & Oracle Support and services.
Essayed a stellar role in:
o Project Management and Service Delivery, Project Execution based on SOW, Managing client
relationships with expectations and all the stake holders from US & Europe.
o SQL Database server support, VLDB maintenance, High Availability Microsoft Clustering Services
(MSCS), SQL Server Clustering, Database Mirroring, Log shipping, Replications, Ticket
Management.SQL Server Up gradation.
o Performance Tuning of Window 2008 environment MySQL 5.5, mySQL56 for one module of
INDIGO airlines.
o SQL Database performance Tuning and Optimization, Maintenance Plans, DTS & SSIS, SSRS, T-
SQL, Power Shell scripting for maintenance, VMware & Oracle server. Working in Cloud
Computing and Virtualization, BI and ETL Services, Navision and Micro strategy Services.
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3. o Meeting with Users/Customers to determine their needs, gather and document
requirements.
o POC preparation and engagement with client for new requirement gathering, Infrastructure
Project Management Services basically in Production Environment (Database Server &
Application Server), Capacity planning, Infrastructure Services and Delivery, Estimation New
Server Hosting based on requirement.
o Communicating with User/Customers throughout the development project to manage
their expectations, resolve issues and provide project status.
o Estimating effort for projects that range in duration from a few weeks to several
months
o Leading a team of 13 people including Project Leaders, Sr. SQL DBA and DBA and
Software Developers.
o Ensuring quality delivery to end users & customers.
o Handling escalation & resolving them within time
o Conducting verification and validation of on-going production support
activities/issues/change requests
o Assessing technical gaps among team members
o Requirement Gathering and Project Proposal and Best Solution for upcoming Projects
Environment: MS SQL Server 2012,2014,,2008 R2,Visual Studio 2005,2008,MySQL 5.5,5.6 Windows
2012/2008/2003, IIS 6.0,7.0, SQL Server Integration Services(SSIS),SSRS,ASP.NET,
WCF,Webservice,Excel, TSQL, PowerShell,SQL Cluster, NLB,SCOM, Tivoli Tools, Share point, Virtual
Machine, Citrix Client,MongoDB,PostgreSQL, Navision & Micro strategy Server.
Highlights -
• Successfully migrated Database and Application Servers to Higher Version with a minimum
downtime.
• Providing clients with best solutions involving evaluation & definition of scope of project and
finalisation of project requirements
• Successfully managed and delivered Automation for Database Management for 50+
Production servers within a short duration thereby reducing the manual intervention and
saved 8 man days effort per day and correspondingly saved cost incurred in that
• Delivered .NET with SQL server based project with short duration in middle phase of Project
with major challenges and Escalations.
• Defining best practices for project support and documentation like Project Plan, Issue
Tracking,
• Risk management, Casual Analysis.
• Designing, developing, testing, troubleshooting and debugging of the applications
• Providing post-implementation, application maintenance and enhancement support to the
client with regards to the product / software application
• Facilitating meetings, project reviews and on-line meetings to disseminate and drive changes
• Assessing the effectiveness of change management approach, securing approval of change
and preparing comprehensive release and deployment plans
• Managing incidents / problems related to the services offered
• Communicating with both the IT external customer community as well as internal stakeholders
within the IT Department for incidents reported to the Service Desk for prompt resolution
• Cooperating & communicating with other team members for efficient management work
• Resolved Critical Performance issues for Global Customer within US & Europe.
Previous Projects
1. Organization: HCL Technologies Ltd, Noida
Oct’09 – Jan’2013
Designations: Senior SQL Server DBA
Team Handle: 7 members
Project: www.myhcl.in (HCL Technology, HCL Comnet, HCL AXON)
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4. This Project covers all the business of HCL. I am involved to support all SQL server databases and all
applications the responsibilities involved in the SQL server Production support and Projects implementation
& SQL server and Applications Architecture.
Responsibilities:
Technical Skills:
• Installing and Configuring of SQL Server 2005 and SQL Server 2008 R2 & 2012. New server Deployment
as per the business requirement for Application and Database server.
Creation and maintenance of Fail over cluster (Active/Active, Active/passive) environments, depends on the
application and business requirements Active- active and Active – passive clusters.
Manage SQL databases in cluster/standalone environments, implementing Log shipping in SQL Server
databases.
• Responsible for maintenance of DR solutions like Mirroring, log shipping and Replication.
• Data Migration and Upgrade from SQL Server 2005 Servers to SQL server 2008 & R2, VLDB maintenance.
RASCI preparation and assign task to team.
• (SSIS) packages & Reporting Services Creation , Managing and scheduling daily jobs relating to data
transfers, backup and recovery, transaction log dumps.
• Responsible for Query optimization and Performance tuning, tuned SQL queries using Show Plans and
Execution Plans. Performance tuning in Database level, T-SQL level and operating system level & Hardware
level. Using Microsoft Performance Dashboard and SQL Diagnostic tools, using execution plans and index
tuning.IIS health check for web application.
• RASCI preparation and assign task to Database Team and Help developers in tuning the applications to
attain the optimal performance. Solving critical production problems, Point in time recovery plans.
Recovered some corrupted databases.
• Involvement in the Business Continuity test, delivering multiple projects simultaneously, building
appropriate processes and tools, delivering results, and familiarity with standard software project and
project management concepts, practices, and procedures are critical for success in this role.
Environment: MS SQL Server 2005/2008 R2, & 2012 Visual Studio 2005,2008, Windows
2000/2003/2008, IIS 6.0,7.0, SQL Server Integration Services(SSIS),SSRS,ASP.NET, Excel, TSQL,
Replication,Cluster,NLB,SCOM,Tivoli Tools, share point.
Additional Responsibility:
 Working in various facets of Project Management including estimation, planning, resource
administration, Infrastructure Management Services like as technical solutions for architecture, design
and development, task allocation, documentation and monitoring and team management and
coordination with ERNST & YOUNG, KPMG in audit activities.
 Working in successfully delivering multiple projects simultaneously, building appropriate processes and
tools, delivering results, and familiarity with standard software project and project management
concepts, practices, and procedures are critical for success in this role.
 Working as the liaison between the IT development staff and business users to ensure that all business
needs are correctly defined, documented, and communicated during all phases of the projects life cycle.
Understanding and articulating business requirements from user interviews and converting requirements
into technical specifications.
 Team building techniques: Coaching so that all team members raised their level of performance.
1. Organization: Birlasoft India Ltd, NOIDA
Duration : Feb 2008 – Sep 2009
Client : XCS (GE Commfin), USA
Description : This project is the part of GE Asset Management and Xerox Capital Services from
SQL
Server 2000, 2005 & 2008 also Oracle 9i. Involved in Project management
activities. Initiating calls with client, requirement gathering and preparing technical
specifications.
Role :
o Serving as SQL DBA and performing as Team Lead.
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5. o Analyzing the load on the system, based on that laying out disks memory, processors of the
Prod, UAT and development servers MS SQL Server applications in the organization.
o Cresting standard controlled environment for DEV, UAT and Prod for all the MS SQL Server
applications in the organization.
o Creating Development, system test, Integration test, Staging and production database
environments.
o Database Designing, creating Database, users and giving appropriate permissions.
o Giving support to development team for writing Triggers, Views, User defined
functions and stored procedures.
o Providing support to development team for writing Triggers, Views, User defined
functions and stored procedures.
o Involved in performance tuning in SQL Server through Query, Server & Database
Level and Query optimizations.
o Using DTS (Import-Export) packages & SSIS (SQL 2005).
o Monitoring Transactional Replication Server, Standalone and Cluster Server.
o Scheduling backups for MS SQL server databases.
o Security administration for MS SQL server.
o Producing reports to client (weekly & monthly).
o experience in POSTGRESQL in Xerox Based project for data transfer and Migration
for TSQLand support and maintenance for Production environment
o
o Regular backup and restore of database on development, acceptance and
Production Server, use of replication, log shipping, security administration for MS
SQL server.
o Solution of Trouble Tickets Like as TASK, INC, RFC.
o Setting up scheduled jobs in SQL server agent for end of day activities. Regular
deployment of (Databases, SQL Scripts, DTS) for acceptance & production
environment.
Environment : Windows 2000, 2003, XEAN Extranet Access Client, Quest Software (Tode for
Oracle),
Oracle 9i, Sybase,SQL Server 2000 & SQL Server 2005 Cluster.
2. Organization: Satyam Computer Services Ltd.
Duration : Aug’06 – Feb’08
Client : Reed Elsevier (Oxford-Kidlington, U.K)
Role : SQL DBA
Team Size : 4 members (1 DBA-Manager + 2 DBA (Onsite Team from client) + 1 DBA
(Offshore))
Environment : Database- SQL Server 2000, 2005
O/S- Microsoft windows 2000 & 2003 Server
Client Description : Client ‘Reed Elsevier’ as the world’s leading publisher of science and health
information,
Elsevier serves more than 30 million scientists, students, and health and
information professionals worldwide. Elsevier's operations are organized in two
divisions: Science & Technology and Health Sciences. Have more than 4000 of
databases that contain these journal data.
Project Description : A small team consisting of three members and are responsible for the smooth
running of
Elsevier's SQL Server. For the past 1 year, am performing SQLDBA to 6-7 project
team like as EES, SMART, NON-SOLOUS, BOOKSDW, ALTIRIS, AIR, etc.
Contribution : Acting as DBA:
o MS SQL server installation on Windows 2000, 2003 server.
o Database designing, creating database, users and giving appropriate permissions.
o Providing support to offshore and onsite development team for writing triggers,
views, user defined functions and stored procedures.
o Involved in performance tuning in SQL Server through Query, Server & Database
Level & Query optimizations.
o Using DTS (Import-Export).
o Scheduling backups for MS SQL Server databases.
o Security administration for MS SQL Server.
o Producing reports to client (weekly & monthly).
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6. o Regular backup & restoring database on development, acceptance & production
server, use of replication, log shipping, clustering & security administration for MS
SQL server.
o Solution of Trouble Tickets like as TASK, INC, RFC.
o Setting up scheduled jobs in SQL Server agent for end of day activities. Regular
deployment of (Databases, SQL Scripts, DTS) for acceptance & production
environment.
o On Call Support for 2nd
& 4th
week of the month.
3. Organization: Keane Worldzen (Keane-India)
Client : Keane Worldzen (Keane-India)
Role : SQLDBA-Support
Title : MIS Technology
Duration : Feb’06 – Jul’06
Team Size : 7 members (1 DM + 3 DBA (SA) + 3 Developers)
Environment : Database- SQL Server 2000
O/S- Microsoft windows 2000 Server
Client Description : KeaneworldZen (Keane) is leading IT Services & BPO Services Company, offering a
range
of expertise aimed at helping customers re-engineer & re-inventing their businesses
to complete successfully in an ever changing marketplace. The purpose of this
project is to manage the Resources of Keane (MIS), in a way that the database
should be all time updated. Apart from this the system will track the resources &
will be accessible by different groups with proper authenticity.
Responsibilities : Providing support to US Client in development and production server support for
all the databases.
Contribution : As DBA, responsibilities were:
o MS SQL server installation on Windows 2000, 2003 server.
o Database designing, creating database, users and giving appropriate permissions.
o Giving support in writing triggers, views, user defined functions and stored
procedures.
o Responsible for Performance Tuning in SQL Server through query, server &
Database Level and Query optimizations.
o Using DTS (Import-Export).
o Scheduling backups for MS SQL Server.
o Security administration for MS SQL Server.
o Producing reports to client (weekly & monthly).
o Backups (full, differential, transaction log) and restoring database on server,
replication, log shipping for disaster recovery, clustering & security administration
for MS SQL Server.
o Setting up scheduled jobs in SQL Server agent for end of day activities.
4. Organization: NIC (National Informatics Centre), Government of India, New Delhi
Client : Proserve Solution Pvt. Ltd
Role : SQLDBA (Support) in Internet Data Centre
Duration : Nov’04 – Feb’06
Team Size : Project- 8 Members, (1 PSA) + 3 (SA) +4 (Programmer).
Module : For Web sites maintenance on web server/Database server under domain of
http://.nic.in
Environment :
Database- SQL Server 2000
Tools- IIS
O/S- Microsoft windows 2000, 2003
Client Description : National Informatics Centre (NIC) is a Govt. of India, Ministry of Communication &
Information Technology. NIC has set up state of art Internet Data Centres at NIC
HQ, New Delhi and 30 small data centres at various state capitals to cater the
services to Government entities. NIC Internet Data Centers combine around-the-
clock systems management with onsite personnel trained in the areas of Server
Administrators, Database Administrators, Internet, and systems management.
Project Description : This Project was only to give support to database administration & SAN Server
Management of Internet Data Centre.
Contribution :
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7. o Installing MS Windows 2000, 2003, MS SQL Server 2000, Cluster Server.
o IIS Configuring, FTP & Web site configuring & User Creation, (TCP/IP, DHCP-
Setting)
o Data Modeling (Concept), Designing, creating Database, users and giving
appropriate permissions.
o Writing View, Stored procedures, Triggers, Using DTS & SQL Commands.
o Database Maintenance Plan, making Script for Quick Query Performance.
o Training Users. Creating SQL Account for (http://xyz.nic.in) users. Training nave
users for Application & system usage.
o Performance Tuning in SQL Server through query, server & Database Level.
o Backups (FULL, Differential, Transaction Log) and Restore of database on Server,
Replication/Log shipping (Configuring) & Security administration for MS SQL server
Organization : Indian IT Lab
Role : Junior Programmer
Title : Marketing Management System
Client : Indian IT Lab
Duration : Sep’03 – Oct’04
Team Size : Project- 6 Members (1 PM) + 3 (Programmer) +2 (Junior Programmer)
Module : Marketing Management System
Environment :
Database - SQL Server 7 & 2000
Tools- VB, ASP, IIS
O/S- Microsoft windows98, 2000
Client Description : Indian It Lab is a solution provider of Product Services, Enterprise Services, and
Travel &
Hospitality Services at Faridabad. It also provide business process consulting and
application management services that collectively address the end-to-end IT needs
of an enterprise thereby enabling them to focus on what is core to them and
leverage.
Project Description : It is a marketing software and part of CRM project of company. The company
consists of
various departments viz. Marketing, Administration, inspections each department
has their own head and executive, executive plays a vital role to collect data.
Information and submit report to the head of the concerns department. The head
takes decision on it. Administration department is the pool between all
departments. Performed active role in approval/disapproval of any business or
transaction and played vital role in decision-making.
Contribution : Programming in VB & ASP, writing query, stored procedure, view, backup and
restoration
of databases.
Academic Credentials
 MCA from IGNOU, New Delhi in 2004.
 Advanced Diploma in Computer Application from IGNOU, New Delhi in 2003.
 BCA from IGNOU, New Delhi in 2001.
Personal Dossier
 Date of Birth : 15/02/78
 Correspondence Address : B22-601,Street No. 2,3rd
Floor, Ganesh Nagar II,
Shakkarpur,New Delhi-110092
 Permanent Address : C/O Mr. Annu Ranjan Kumar, KH No. 860, Parwatiya Aachal,
Opposite of Gali No.-3
Sant Nagar, New Delhi- 1100084. Ph. No. 011-27613185
 Passport No. : F9670793
 Marital Status : Married
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