1. AREAS OF EXPERTISE
Quality control
Marketing & promotions
Cost & inventory control
Strategic planning
Staff & Time management
Guest Relations
PROFESSIONAL SKILLS
First Aid Certificate
Intermediate Food Hygiene
certificate
Certified train the trainer
(Starwood Hotels & Resorts)
PERSONAL STRENGTHS
Integrity
Perseverance
Energetic
COMPUTER SKILLS
MS Office & Outlook
Opera PMS
Micros
RESPAK & Book a Table
Pavan
KUMAR
AERRA
PERSONAL DETAILS
Cellular: +971554684096
E-mail ID: pavankumaraerra@gmail.com
Work Authorization: Indian Passport Holder. Work permit required.
PERSONAL SUMMARY
A self-driven leader of people and processes, with a proven track of ensuring operational
and financial success of an organization. Passionate and hands-on leadership approach
in presenting fashionable image of the business. Diverse location and workforce
dynamics along my career path has refined my skill-set in being able to confidently lead
multiple and extensive Food & Beverage operational units.
KEY SKILLS AND COMPETENCIES
• Extensive and relevant knowledge of F&B products and processes
• Quality focused and the ability to drive consistent brand standards
• Natural motivator and performance leader
• Experienced in building and maintaining long term client relationships
WORK EXPERIENCE
Assistant Restaurant Manager- Bravo (Spanish Specialty Restaurant)
November 2016- Till date
Sheraton Abu Dhabi Corniche, UAE (Marriott International)
Five-star property features 272 guest rooms
 Ensuring to achieving Year-to-Date budget
 Planning of monthly targets, categorizing the targets, directing and delegating
work to simplify achievable targets, ensuring the achievements and detailing
and reporting with analysis with shortcomings and way forward.
 Managing budgets and financial plans, setting and achieving sales and profit
targets as well as controlling expenditure;
 Analyzing sales figures and devising marketing and revenue management
strategies to increase sales in my outlets.
 Reviewing and Evaluating Guest feedback and react accordingly ensuring all
compliments and complaints are responded to in a timely and appropriate
manner.
 Maintain the department facilities, standards of presentation and levels of
service to a level that achieves and exceeds Company Brand Standards,
meets Health, Safety and Hygiene standards.
 Ensure all team members have a personal growth & development as per the
STARWOOD guidelines and the training calendar.
 Responsible for Capex project to all quarter with the priority on
operation demand.

Achieved the star voice [Starwood Associates Satisfaction] up to 90% above
& Staff turnover to be less than 10% for the year 2015.

2. Food & Beverage Supervisor & Acting Assistant Restaurant Manager- All Day Dining (May
2015 – October 2016) :
Sheraton Abu Dhabi Corniche, UAE (Marriott International)
Five-star property features 272 guest rooms
Assist in managing restaurant, bar and improving all controllable costs thereby maximizing financial
performance. Also, responsible for effectively developing, managing and leading the restaurant team
to provide excellent service
 Planned and executed a new beverage concept for Friday brunch that increased brunch
covers by 22% YOY
 New beverage and wine menu implemented yielded 20% beverage revenue
 Increased guest experience index GEI in-stay survey by 30%
 Increased Ramadan Iftar dinner covers by 17% YOY in lieu with Restaurant Manager by
handling complete reservations
 Helped increased restaurant SPG enrollment by 35% YOY
 Nominated for Supervisor of the 3rd Quarter 2015
 Appreciation letters from GM for successful group dinners and special events
Supervisor-Hidden social bar and lounge (February 2014– November 2014): THE WESTIN
GRAND, Vancouver, Canada (Starwood Hotels & Resorts Worldwide Inc.)
Five-star business class hotel features 474 guest rooms & 180 branded apartments
 Assist the outlet manager in operation and in-charge of the outlet in his absence
 Involved in menu development of outlet Food, Cocktail and Wine list
 Supervised efficient working of departments and assigned shift, administer pre-meal meeting
and rectify all service
 Winners of Open table diner choice award 2014
Team Leader-All Day Dining (April 2013 – January 2014): The Westin Dubai Mina Seyahi Beach
Resort and Marina, Dubai, UAE (Starwood Hotels & Resorts Worldwide Inc.)
 Assist the managers in operations and handling reservations for the restaurant with capacity of
450 covers
 Supervised efficient working of departments and assigned shift, administer pre-meal meeting
and rectify all service
 Part of the winning team Best Brunch (Westin Bubblicious Brunch) in Dubai by Time Out
Awards 2014
 Handling inventory of the outlet and Engineering request of the restaurant
 In charge of Duty Rota of the outlet with 40 associates
Waiter-All Day Dining (January 2011 – March 2013): The Westin Dubai Mina Seyahi Beach Resort
and Marina, Dubai, UAE (Starwood Hotels & Resorts Worldwide Inc.)
 In charge of the HACCP of the outlet and bar
 Assist the team leader with floor plan for Westin Bubblicious brunch
Butler (January 2009 – November 2010): ITC WINDSOR MANOR, THE LUXURY COLLECTION,
BANGALORE with 240 rooms and 6 Food & Beverage outlets
Trainee (June 2008 – December 2008): ITC WINDSOR MANOR, THE LUXURY COLLECTION,
BANGALORE
CONTRIBUTIONS
 Part of the 1st Bavarian beer Festival in Sheraton Abu Dhabi, 2015
 Implemented German Night in Sheraton Abu Dhabi in lieu with Restaurant manager
 Implemented new beverage program for Friday Brunch in Sheraton Abu Dhabi
 Pre-opening launch team Westin Bubblicious brunch in Dubai
ACHIEVEMENTS
 Supervisor of the Quarter Nomination - Sheraton Abu Dhabi 2015

3. EDUCATION
Bachelor of Science- 2009
Hotel Management & Catering Science, Sun Institute of Hotel Management, India
PROFESSIONAL REFERENCE: Available upon request