50 best workplaces of the year 2019

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Best
SR 2019
50
Workplaces of the Year

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SR
2019

Best,
Vishnu Vardhan Kulkarni
Managing Editor, The Silicon Review
editor@thesiliconreview.com
EDITOR’S NOTE
Success recognized to the fullest!
Employee Hard work + Employer Recognition = Workplace Harmony
M
any companies pretend to be great places to work, but it may not be the same to the
employees, they may often find the same workplace uninteresting and may not live up
to their expectations. Situations such as poor communication, general dysfunction, and
internal politics occur frequently but great workplaces are those that overcome these hurdles.
A great workplace has a specific purpose for existing which is reflected in its mission statement.
Employees have an ultimate understanding of this purpose and are enlightened by management as
to how their roles help to achieve the company’s mission.
But the question still remains unanswered, ‘what makes an organization a great place to
work?’ There are number of factors determine whether an individual finds a place ‘great’ or
not: monetary compensation, appreciation from seniors, infrastructure, exciting professional
opportunities, right career progression, right leadership approach etc. are factors influencing an
individual employee’s opinion of his/her workplace.
While there can be no determinate answer to what makes a place great to work, but we have
an answer. The answer is employers must switch their focus from trying to extract more work
from employees, to investing more time on addressing their core needs. We present you 50 most
admired workplaces which are showing the true meaning of ‘positive work environment’. The
Silicon Review “50 Best Workplaces of the year 2019.” The companies enlisted are known for their
transparent and open communication, work-life balance, employee welfare policies, leadership
qualities, employee recognition programs, and moreover, they are trending in the right direction.

Harnessing clinical science to identify talent: The Predictive Index
Mike Zani, CEO
Digital Air Strike is Revolutionizing Consumer Engagement
and Social Media Management
Alexi Venneri, Co-founder & CEO
An Interview with Kastle Systems International Leadership:
‘Our Physical Security Heritage Combined With Our Strong
Background in Technology Allows Us to Play a Powerful Role in
an Increasingly Risky World’
Haniel Lynn, CEO
An Interview with Lauren Boyer, Underscore Marketing LLC
CEO: ‘We Apply Sound Strategic Thinking to Every Aspect of
Our Planning and Buying Process’
Thomas Hespos, Founder & Lauren Boyer, CEO
A New Approach to Business Management: How a Leading Global
Software Provider is Fulfilling its Mission to Help Employees Thrive
Jimmy Frangis, CEO, PDI
Leaders in Innovation and Digital
Transformation: VerseOne Group
Alan Neilson, Founder & Executive Chairman
Leveraging Technology to Deliver Market Beating Solutions: Mastek
John Owen, CEO
Email Suppression List Management Made
Simple: OPTIZMO Technologies, LLC
Kris Thayer, CEO & Co-founder
The WBENC-Certified Recruitment and Staffing Firm
G-TECH
Kouhaila (Ki) Hammer, CEO & Chairman
The Most Trusted Government Payment Solutions
Providers: Government Window, LLC
Scott Kenney, Co-founder
An Interview with Alexander Mueller-Gastell, ND SATCOM
CEO: ‘Our Goal is to Create the World’s Largest Satellite
Communication Company Supporting Customers with
Critical Operations Anywhere in the World’
Alexander Mueller-Gastell, CEO
Advertising with video made easy: Brightcove
Jeff Ray, CEO
An Interview with PubNub Leadership: ‘Our Service
Demonstrates Operational Excellence, and Our Product
Checks the Boxes for High-Value Realtime Use Cases’
Todd Greene, Co-founder & CEO
Stephen Blum, Co-founder/CTO
James Hamilton, VP Operations and Controller
Making Online Transaction Simpler and Hassle-free
Electronic Merchant Systems
Dan Neistadt, President & CEO
‘Making Cents of Your Telecom Dollars’ Teligistics, a Conroe-
based Company, Empowers Enterprises by Providing Tools that
Cut Telecom Expenses and Streamline Day-to-Day Operations
David Roberts, President & CEO
An Interview with Keith R. Dunleavy, M.D, Inovalon, Inc. CEO
and Chairman of the Board: ‘We’re a Leading Provider of
Cloud-based Platforms Empowering Data-Driven Healthcare’
Keith R. Dunleavy, M.D, CEO, & Chairman
Providing an all-in-one Digital Document Transformation
Suite: Conga
Matthew J. Schiltz, CEO
An Interview with Susan Gatehouse, Axea Solutions, Inc.
Founder and CEO: ‘We Look at Technology in a Holistic
Manner with a Lens to the Future, to Help Clients Take a
Proactive Approach to Complete Data Quality Management’
Susan Gatehouse, Founder & CEO
A Global Digital Transformation Company with a winning mindset
- an intersection of strategy, UI/UX design, agile development and
Mobile, Web & Cloud technologies: InnovationM
Manish Seth, Co-founder & CEO
An Interview with Jasmat Sutaria, Svtronics Inc Founder
and CEO: ‘We are Proud of our Continuous Growth and
Expanding Customer Base over the Past Several Years’
Jasmat Sutaria, Founder & CEO
Democratizing the access to data: SailPoint
Mark McClain, CEO
Creating Brand Stories and Personalized User
Experience That Drive User Outcomes: iCrossing
Envision, implement, and realize the benefits of digital transformation
with Peloton Consulting Group: The people-centric firm
Guy Daniello, CEO & Founder
Connecting the best IT professionals in the business with
opportunities at forward-thinking companies: First Tek
Kumar Bhavanasi, President & CEO
An Interview with Joanne Smith, Recordsure Founder: ‘We
Celebrate Innovative Thinking and Encourage Curiosity as
We Continue to Develop New and Unique Solutions’
Joanne Smith, Founder & Group CEO
The Helical (Screw) Pile Company: GoliathTech, Inc
Julian Reusing, Founder & CEO
Securing Data on the Go: Sequent Software, Inc.
Joan Ziegler, CEO
A Global Experience Company Transforming The
Outsourcing Industry: Everise
Sudhir Agarwal, CEO
Building Networks for the Future: CloudGenix
Kumar Ramachandran, Co-founder & CEO
The Frontrunners of the Futuristic Connected Car
Technology: CloudCar
Philipp Popov, CEO
Aiding Individuals Grow through Learning and
Coaching - Pariveda Solutions
Bruce Ballengee, President & CEO
A Truly Unified Cloud and Infrastructure Monitoring
Platform: Opsview
Mike Walton, Founder & CEO
10 50
14 52
16 54
18
56
20
58
22
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24
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26
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08 48
ContentsContentsU.S. Special Edition Workplaces of the Year
SR
2019

Argo AI, a Pittsburgh-based Technology
Company, is Building Self-Driving Technology to
Improve the Way the World Moves
Bryan Salesky, CEO
Selling more Cannabis by Simplifying
Compliance – Flowhub
Kyle Sherman, Founder & CEO
Rubrik, the Market Leader in Cloud Data Management,
is the World’s First Platform to Orchestrate Data for
Hybrid Cloud Enterprises Anytime, Anywhere
Bipul Sinha, Founder & CEO
Automated bookkeeping with a human touch:
Botkeeper
Enrico Palmerino, CEO
Databricks’ mission is to accelerate innovation
for its customers by unifying Data Science,
Engineering, and Business
Ali Ghodsi, Co-founder & CEO
Illumio, the Leader in Micro-Segmentation, Prevents
the Spread of Breaches Inside Data Center and
Cloud Environments
Andrew Rubin, CEO
Democratizing Data: Snowflake
Frank Slootman, Chairman & CEO
Connecting People with Useful Data in a Scalable,
Flexible Way – Looker
Frank Bien, CEO
Helping you fix the 76% Of Google and Facebook
Budgets Wastage - Disruptive Advertising
Jacob Baadsgaard, Founder & CEO
Pioneers in Business Process Outsourcing for
the Insurance Industry: Covenir
David Squibb, President & Jon Hughes, Founder
Leveraging cutting-edge technology for enhanced
sales: Highspot
Robert Wahbe, CEO
The Innovators Focusing on Making its Clients
Successful: Avydium Data Software Solutions, LLC
Rom Linhares, Founder, Managing Partner
& Chief Solution Architect
Feature Management for Modern Development –
LaunchDarkly
Edith Harbaugh, Co-founder & CEO
An Interview with Dan Turchin, Astound Co-founder
and Chief Product Officer: “We Help Employees at
Large Enterprises Love their Work by Automating the
Process of Delivering Better Answers the First Time.”
Dan Turchin, Co-founder & CPO
The diagnostic partner for businesses,
physicians, care facilities, and hospitals around
the United States: Mako Medical laboratories
Chad Price, CEO
Graphcore Limited, a Semiconductor Company that
Develops Accelerators for AI and Machine Learning,
Goes Beyond the Limits to Achieve the Impossible
Nigel Toon, Co-founder & CEO
Securing every voice interaction: Pindrop
Vijay Balasubramaniyan, Co-founder, CEO, & CTO
Taking Cybersecurity to the Next Level: Bluevoyant
Jim Rosenthal, Co-founder & CEO
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Cover Story
iCrossing

8
A
ny organization or system is
only as good as the people
in it. A universally known
fact that most successfully CEOs
can attest to is the importance of
a competent workforce. Hiring
the right talent, especially for the
core team can spell the difference
between success and failure or
companies. Helping corporations
hire the right people is a company
called The Predictive Index.
The Predictive Index was founded
more than six decades ago, and
in all that time, the company’s
mission has not changed. Its
passion, inherited from the
founder, is to understand people—
specifically what drives their
behavior at work. The quest,
like yours, is to discover how to
impact that behavior, ignite their
enthusiasm, and match each role
to the right person.
Inspiration for The
Predictive Index
In 1942, just after the bombing
of Pearl Harbor in WWII, twenty-
six-year-old Arnold S. Daniels
volunteered for the U.S. Army Air
Corps. Shipped off to England, he
was placed as a flight navigator
and his team soon logged more
than 30 missions—all without a
single combat casualty.
When commanders noted
the team’s record, they sent a
psychologist in to work with
Daniels—to study just what made
their teamwork so successful.
This was Arnold Daniels’ first
introduction to psychometric
testing, and what would become a
lifetime passion: solving business
problems through the lens of
understanding individuals.
After the war, he returned to
Boston, where he briefly attended
Harvard to study workplace
psychology. In 1952 he released
the first Predictive Index
Assessment.
In 1955, Daniels founded PI
Worldwide (now called The
Predictive Index®
). The Predictive
Index Behavioral Assessment™
was created through a normative
sample of thousands of people
and has since been the subject of
nearly 500 validation studies. It
has received continual updates
and today represents a well-
established, business-relevant,
and scientifically-proven measure
of behavioral tendencies in the
workplace.
Over six decades since, thousands
of organizations have used The
Predictive Index in nearly every
job and industry around the world.
In 1998, Arnold S. Daniels passed
away, but not before cementing
his legacy in organizational
psychology and psychometrics and
paving the way for the workplace
of the future.
Over time, PI also introduced the
PI Cognitive Assessment™ —which
provides a better understanding
of each person’s learning capacity
and the Job Assessment™
— which defines jobs via
individual attributes and needs.
Together with the PI Behavioral
Harnessing clinical
science to identify talent
The Predictive Index
Mike Zani, CEO
8

9
Assessment, this trio of
tools has fulfilled Daniels’
vision— identifying what
uniquely motivates and
drives each person, providing
the setup for the ultimate
success in assessing a
person.
PI maintains a Science
Advisory Board staffed with
university professors, I/O
psychologists, and other
subject matter experts in
psychometrics.
How does the PI
Behavioral Assessment
work?
Assessment takers get two
lists of adjectives. Using the
first list, PI’s experts ask
them to select the words
that describe the way others
expect them to act. Using the
second list, the candidates are
asked to select the words that
describe them in their own
opinion.
Each adjective is associated
with one of the four key
factors that determine
workplace behavior:
dominance, extraversion,
patience, and formality.
After people complete the
assessment, candidates
are assigned a Reference
Profile—a snapshot of the
way they think and work.
What does the PI
Behavioral Assessment
measure?
Dominance is the drive to
exert influence on people or
events.
Extraversion is the drive for
social interaction with other
people.
Patience is the drive to have
consistency and stability.
Formality is the drive
to conform to rules and
structure.
Objectivity is the degree to
which an individual prefers
objectivity when processing
information and making
decisions.
These four key factors—or
key behavioral drives—
provide a simple framework
for understanding your
employees’ and candidates’
workplace behaviors. PI is
your superpower: it lets you
see beneath the surface so you
can predict how people will
behave in given situations.
PI Cognitive Assessment
Assessment takers get
50 problems to solve—
and they’re tasked with
completing as many as
they can in 12 minutes. The
resulting score indicates
their ability to process
complex information and
their capacity to deal with the
cognitive demands of a given
position. With the PI Cognitive
Assessment, you’ll always
know if a candidate has the
capacity for the job.
The PI Cognitive Assessment
consists of 50 multiple-
choice questions from three
cognitive ability categories
(verbal, numerical, and
abstract reasoning) and nine
subcategories. Essentially,
it assesses the rate at which
a person can learn—rapid
knowledge acquisition. If
change is a constant in your
organization, pay special
attention to cognitive ability.
“PI
empowers
business
leaders
to hire
top talent,
design
winning
teams, and
manage
people
brilliantly.”
SR
2019
SR

10
I
magine a building that can tell you
who is inside, using what spaces
and at what time for any given
moment of day or night – all while you
may be checking in from the other
side of the world. Now imagine that
this building can analyse months of
that data to predict how to set optimal
lighting and temperature settings for
every day of the week based on how
the building spaces are used. And
what if the building can identify who
is and is not allowed access to the
building by reading Bluetooth signals
from the smart phone of any occupant
while it’s still in their pocket? This
is just the start of what the next
generation of building technologies
can do — using the Internet of Things
(IoT) to create smarter buildings that
cost less to operate and have greater
comfort, appeal, and marketability.
In light of the foregoing, we’re
thrilled to present Kastle Systems
International.
Kastle is a “managed security”
service company which means it
doesn’t just sell security products
but rather it engages clients in the
design, installation, operation, and
remote management of buildings
and office security systems. It offers
an integrated portfolio of products
and services for commercial and
multifamily real estate clients that
include web-based security and
identity management software;
access control systems; managed
video surveillance and monitoring;
fire detection; sensor monitoring for
room and equipment and more.
It features innovative mobile
applications of its service such as
KastlePresence, an IoT workplace
solution that offers mobile access
solutions to make spaces for people
who occupy and manage office
buildings; as well as KastleResident,
a similar function for resident living
experience in multifamily properties.
The company also offers KastleAlert,
a mobile crowd sourced emergency
mass communications platform.
It serves commercial real estate
portfolios, businesses, law firms,
education facilities, the government
sector, the outdoor sector, and
multifamily facilities.
Kastle was established in 1972 and
is headquartered in Washington DC.
It has additional office locations in
San Francisco, Los Angeles, New York,
Chicago, Houston, Dallas, Austin,
Denver, Miami, Atlanta, Philadelphia,
and Sydney; Australia.
Haniel Lynn (CEO) &
Mohammad Soleimani
(CTO), spoke exclusively
to The Silicon Review.
Below is an excerpt.
Why was the company set up?
How did you select the vertical
and decide to be a part of the
global platform, Mr. Lynn?
Kastle Systems’ mission is to be our
customers’ best service provider by
making their spaces safer, smarter,
and more convenient. The idea for
Kastle grew out of a need expressed
by commercial real estate owners
in the DC area for an outsourced
solution for the management of their
security to a vendor with dedicated
security expertise so that they
could focus on running their core
business. Initially, we were focused on
servicing the commercial real estate
community and their tenants. We
have expanded over time to additional
verticals like residential multifamily,
enterprise businesses, education,
construction and more.
What were the grounds on
which you have expanded
your company and its
offerings over the years,
Mr. Soleimani?
We have evolved as technology
and real estate have advanced. We
started as a hard-wired access control
company mainly for commercial
real estate in the DC-Area only. As
technology, especially the internet,
improved, we were able to expand
and scale our service capability to
become an international cloud-based
security systems integrator for over
10,000 commercial, multi-family,
education, government, co-working,
enterprise organizations.
We now offer a portfolio of
integrated security services like
access control, video surveillance,
identity management, fire and life
safety, environmental controls
and more with all client user data
transmitted to four geographically
An Interview with Kastle Systems International Leadership:
‘Our Physical Security Heritage Combined With Our Strong
Background in Technology Allows Us to Play a Powerful Role
in an Increasingly Risky World’

11
dispersed monitoring facilities to
provide backup resiliency to our
clients worldwide. Having a cloud-
based platform, we’ve been able to
effectively scale in customers served
and geographic reach.
What do you feel are
the reasons behind your
consistent growth as an
organization, Mr. Lynn?
We solve a consistent business
problem that has only become more
complex over time – providing
physical security for their assets; be
they human, real estate, or hardware.
Our customers realize that running
their own physical security requires
dedicated expertise that doesn’t
align with their own competencies
and find it’s easier, more effective
and overall less expensive to hire
the outside authority to operate
their security function – we do it for
them, with exceptional service and
incredible technology.
And as technology evolves and
security systems become more
sophisticated with the IoT becoming
more ubiquitous, the physical and
digital worlds are beginning to
merge – including security risks.
Businesses are realizing that
outsourcing security to dedicated
experts, with great service, is a smart
idea. Our ‘managed service’ approach
to security is only becoming more in
demand over time.
If you must list five
factors that have been/
are the biggest assets
to your organization,
what would they be and
why, Mr. Soleimani?
Commitment to Service – Our
business strategy is based on long-
term business relationships – we sell
the peace of mind that we ‘own and
deliver’ the security of our customer
and if we can’t, we fail. This approach
attracts exceptional people to Kastle.
The sort of people who think nothing
of going above and beyond for
clients. Our emphasis on service is
reflected in our compensation plans,
which are tied to client satisfaction
scores measured by J.D. Power.
Happily, we have earned high marks,
on par with some of the world’s most
respected service-oriented brands.
Embracing Technology – From the
beginning, when much of commercial
security consisted of guards with
a set of keys, we realized that our
underlying strategy, providing
security as a remotely ‘managed
service’, would depend greatly
on leveraging the scalability that
only advanced technology could
provide. That insight has enabled the
company to meet and surpass the
needs of clients, in many cases before
they realize they need them.
Continuous Discovery – Continuing
innovation requires continuing
discovery – to stay engaged,
energized and informed from top
management to the service team.
Employees participate at Kastle
both as students and teachers.
Kastle keeps employees motivated,
informed, and inspired to create new
security solutions for clients – staff
informs Kastle what skills they want
to improve, and the company finds a
way to provide learning.
Team-Centered approach – We
provide end-to-end lifecycle security
from the sale, system design,
component selection, installation,
software set up and training to
on-going maintenance, monitoring,
data management and even software
upgrades. These all require different
skill sets but a shared knowledge
of the client and desire to serve.
We solve
business
problems
that don’t
ever go
away
for most
businesses
– providing
physical
security for
their assets;
be they
human, real
estate, or
hardware.
“
“
SR
2019

12
This approach can only succeed if
you have a high performing team
approach with a shared mission.
Great Partners – You can’t be all
things to all people and succeed.
You need to work with partners that
share your commitment to quality
to help you deliver on the mission.
We don’t manufacture security
components, but we have selected
an outstanding group of providers
to source the equipment that allows
us to deliver the security service we
for which we strive.
How does your company
contribute to the global
IT platform and society at
large, Mr. Lynn?
As we have already discussed,
the realms of physical and cyber
security are converging. This
presents a global challenge
that we are well-positioned to
address. Our physical security
heritage combined with our strong
background in technology allows
us to play a powerful role in an
increasingly risky world. We are
simultaneously striving to leverage
the openness of IoT to enable
physical access control to be an
easier, more open user experience
across technologies, cultures and
geographies while also using the
power of cloud-based computing,
robust encryption and data
intelligence to make the world more
secure.
Do you have any new
products ready to be
rolled out into the market,
Mr. Soleimani?
Kastle Systems has recently
extended its capabilities in mobile-
based access control. While we
have offered KastlePresence®
, our
mobile-device-based Bluetooth-
enabled security solution (think of
your cell phone as your office key)
to customers for years, we have
now embedded that functionality
into a Software Development
Kit (SDK) that allows Kastle to
partner with third-party ‘property
experience platforms’ as their access
control function.
These providers offer a simple app
that can enable residents or tenants
to manage daily resident activities
from their smartphone like rent
payments, package deliveries,
maintenance requests, pre-
authorized visitor access, amenity
usage reservations and more. Our
Kastle SDK allows them to plug-in a
Kastle Access Control solution into
their pre-existing platform to add
one more benefit to the resident or
tenant experience menu.
Where do you see your
company a couple of years
from now, Mr. Lynn?
We will leverage our scalability and
open-standards interoperability
to expand our capabilities to serve
customers by partnering with
other smart-building technology
platforms, property management
platforms, and enterprise
businesses with multi-location
operations globally.
Haniel Lynn
CEO
Leadership | Kastle
Systems International
Haniel Lynn: Haniel Lynn
is the Chief Executive Officer of
Kastle Systems International.
Mohammad Soleimani:
Mohammad Soleimani is the
Chief Technology Officer of
Kastle Systems International.
SR

14
A New Approach to Business Management:
How a Leading Global Software Provider is
Fulfilling its Mission to Help Employees Thrive
L
ess than three years ago,
PDI began the journey to
achieve its vision of becoming
the leading global provider of
enterprise management software
to the convenience retail and
wholesale petroleum industries.
Fourteen acquisitions later, the
company that began during the
dawning decades of the Digital
Revolution is well on its way to
transforming an industry.
Today, PDI’s ERP, fuel pricing,
logistics and marketing cloud
solutions are serving customers’
holistic needs across the value
chain in over 200,000 locations
and more than 50 countries
around the world.
Creating a Healthy Workplace for
Employees
Fast-paced growth on this scale
is only sustained by fostering a
rewarding work environment
that builds lasting employee
relationships through competitive
compensation, ongoing
professional development and
career advancement opportunities,
to name a few. It’s something PDI
strives to do every day. In fact,
part of its stated mission is to help
employees thrive, so you could say
employee engagement is woven
into its corporate culture.
We recently spoke to PDI’s CEO,
Jimmy Frangis, about how his
company creates a great place to
work by engaging employees and
offering benefits that go beyond
compensation.
In conversation with the
thought leader, Jimmy
Frangis
What would you say are
the biggest assets to your
organization?
I know this is going to sound cliché,
but our people are our biggest
asset. When employees know they
work for a company that cares
about them, they take ownership
of the vision and mission, and that
translates into high performance,
which ultimately results in our
customers’ success.
In addition to high performance,
values in business are very
important. For us, those values
are honesty, fairness, respect,
transparency and compassion.
They’re more than words at PDI.
It is the daily embodiment of those
values that inform every decision
we make, compels us to deliver
on our commitments, and pushes
us to re-imagine what is possible
for our customers.
Two-way communication is
the key. Employees need to
feel they have an outlet for
sharing their observations
and ideas. How is this true
with your company?
Two-way communication is
absolutely essential in any
company, and that is particularly
true when a company is growing
at the rate PDI has in the last
several years. Companies improve
and refine their cultures through
open, honest feedback from
their team members. From live,
monthly associates meetings to
an employee engagement survey
to our open door policy with the
leadership team, PDI provides
multiple opportunities for team
members to express their opinions
“Our team members are the driving force behind our ability to provide industry-
leading customer service and create innovative solutions that solve customer
problems. They are ‘The PDI Difference’ people experience every day.”

15
and ideas. We also have an active
HR department that, in addition
to creating a trusted environment
for employees to discuss their
concerns, has implemented training
programs for managers, coaching
them on how to create open
dialogue opportunities for their
teams.
How well do your employees
know their role in
contributing to the team’s
and company’s success?
Our strategy centers around
delivering value to our key
stakeholders, which include
our customers, employees and
investors. And it’s important to
clearly communicate those goals
to every team member. Something
that has worked well for us as
a global company is recording
annual kickoff videos, which are
then disseminated to the entire
company. In these videos, each
executive communicates his or her
vision and goals for the year. The
goals are then communicated at the
department level, and each team
member is responsible for meeting
with their manager to align their
individual goals with the company’s
goals. Not only does this ensure
we are operating as one PDI, but it
enables employees to see how their
daily contributions are integral to
the company’s overall success.
How do you bring the best
out of an employee? Do you
give them enough autonomy
in work-related decisions?
Autonomy and accountability
are both important to bring
out the best in an employee. No
single person has a monopoly on
innovation. Innovation is born in
the marketplace of ideas, and our
goal is to create a collaborative
environment where employees
are given the autonomy to present
fresh, bold ideas and are supported
in their endeavor to pursue them.
Our stated mission is to help our
customers and employees thrive,
and we strive to fulfill that mission
every day by the way we treat our
team members, apply their input to
our strategy and encourage them
to be the best high-values, high-
performance version of themselves
they can be.
How do you manage
to offer professional
development opportunities
for your employees in your
company?
Winston Churchill said, “To
improve is to change; to be perfect
is to change often.” We can all
learn something new, and we
encourage that at every level of our
organization. In fact, we budget
for professional development
training every year, and many of
our employees take advantage of it.
From management training for new
leaders to programming classes to
keep our developers’ skills sharp,
we are committed of offering our
team members the very best work
experience possible, and that
means investing in their success
now and in the future.
Get to Know the Visionary Behind the Success
Jimmy Frangis, CEO
Jimmy Frangis joined PDI in 2016 and is responsible for setting
the strategic vision and direction for the company. As CEO, he
brings more than 20 years of experience in retail software. Prior
to PDI, Jimmy served in various leadership positions at NCR
Corporation, including vice president and general manager of
the global petroleum and convenience retail business. Prior
to joining NCR, he held multiple leadership positions at
Radiant Systems. Jimmy began his career at Arthur
Andersen. He holds a B.B.A. and an M.B.A. from the
University of Georgia.
Jimmy Frangis, CEO
SR
SR
2019

16
TM
T
echnology has improved
businesses as well as people’s
lives manifold in the last
twenty-five years. In addition to
companies involved in manufacturing
and services, there are numerous
corporations that capitalize on this
to provide a wide range of innovative
solutions to improves business and
productivity.
Mastek is one of the companies
that improve corporate operations
through IT services, data analytics,
business intelligence, application
development, etc. It has established
its position as one of the world’s
leading providers of solutions to
optimize and consolidate business
operations to bolster productivity
and revenue.
In conversation with
the CEO of Mastek,
John Owen
Why was the company set
up? How did you select the
business vertical for the
company?
Mastek was founded in the
dormitories of the Indian Institute
of Management, Ahmedabad by
Ashank Desai, Ketan Mehta, and
R. Sundar, all of whom were
classmates in the batch of 1979.
They were later joined by Sudhakar
Ram. With their impressive
backgrounds, the ambitious
founders were in a unique position
to be a bridge between business
and technology – architecting,
designing and delivering solutions
that transformed the way
organizations worked.
Serving the Indian market in the
’80s and early ’90s helped Mastek
engage with many first-generation,
IT applications for multinationals
and domestic corporations across a
wide range of industry verticals. The
aim was to create a solution which
would enable a working collaboration
with demanding first-time users.
With this aim in mind, applications
on several generations of technology
platforms and tools were designed,
delivered and deployed. The market
was extremely price-sensitive and
demanded fixed-price projects even
though the requirements were fairly
open and evolving. The estimation
models were built leveraging data
over hundreds of projects and
delivery of projects was done under
stringent time and cost constraints.
Mastek’s very first engagement was
for the Indian operation of a US
multinational corporation that was
building a decision support system
to help them generate an optimum
production plan for a highly seasonal
product – Vicks Vaporub.
How has your company
expanded its offerings over
the years?
We had our IPO in 1992, generating
more than 20 times return to our
venture capitalist. Although we
decided to exit the products business
in India in the mid-90’s – due to
lack of scale and international
competition – this capability served
us well in building a successful
insurance products business, over
the last 10 years. Some of the key
instances where this has been
demonstrated include our work
on the London Congestion Charge
Scheme and the National Health
Service Programme.
The specifics of our participation
in the two projects are appended
herewith –
London Congestion Charge - The
turning point for us was in 2001.
Capita, a large UK based BPO firm
we worked with since 1995, engaged
us in the bid process for the London
Congestion Charging scheme (LCC).
We successfully demonstrated a
working prototype of the software
during the bake-off with another
competitor, eventually winning the
bid. Stringent penalties were in place
for delays. But, Mastek delivered the
project on time, over a period of 18
months. The scheme went live as
planned, on the 17th of February,
2003 with hardly any glitches. This
programme tested us on all fronts
– new technology, new application
domain, strict deadlines – as a result,
we grew significantly, in capability
and confidence.
BT Global Services planned to bid
for the huge National Health Service
programme in 2003. It needed
application development partners
for building some key systems.
Impressed by our success with
the LCC, BT invited us to join their
consortium, for the Spine. A central
messaging and data warehousing
system, the Spine would hold the
summary health records of all UK
citizens. The BT consortium won
this bid and Mastek was involved
in delivering and maintaining
several applications for the NHS
Spine over the next decade –
involving over 130 deliveries
during the project phase – each
delivered on time and within budget.
Leveraging Technology to Deliver
Market Beating Solutions: Mastek

We have also expanded through
acquisition and growth over the
course of the following years.
We have transformed from acting
as a sub-contractor to the likes of
Capita and BT to becoming a prime
contractor as we established a
world-class reputation in delivering
mission-critical applications to the
financial services, retail, government,
and healthcare sectors. We’ve also
acquired organizations to supplement
our core capabilities: (Indigoblue and
TAISTech) and organic growth and
have a clear strategy and roadmap
that will see us become a $1B -10,000
Mastekeer strong organization in the
next 5 years.
How well do your employees
know their role in
contributing to the company’s
success?
Mastek as an organization firmly
believes in the principle of listening
to what employees want to do. It ties
into all aspects of our engagement
philosophy and makes us stronger.
We take every effort to ensure
that the goals at an organizational
level are cascaded and understood
across all levels of the organization.
All avenues of communication are
utilized. Our goal setting framework
is also structured in such a way
that individual goals are directly
intertwined with the organizational
objectives so that every single
Mastekeer’s contribution has a
bearing on the organization’s success
and vice versa. We empower people
and teams through our company
wide philosophy, which has reduced
hierarchy and sees teams self-manage
rather than form part of a command
and control culture. This autonomy
helps drive customer innovation.
Is Mastek involved in CSR
activities?
Doing the right thing’ whether it’s by
our employees, customers, investors
or society at large is key to Mastek.
• We contribute 2% of our
corporate profits to the Mastek
Foundation and 84% of our
employees voluntarily support
the Foundation through payroll
giving
• We conduct blood donation
camps in conjunction with local
blood banks
• We organize an entire week
where Mastekeers can donate to
the underprivileged and needy
sections of the society. The week
is internally branded as “Joy of
Giving”
Our customers
trust us to deliver
technology solutions
that improve the
lives of millions.”
“
Meet the brains behind
Mastek’s rapid growth,
John Owen
John Owen leads the growth
strategy at Mastek and has
over two decades of sales
and marketing experience.
He has previously held
senior leadership roles in
global blue-chip
organizations such as HP,
Nortel, and Serco, as well
as successful start-ups
such as Sycamore
Networks. Prior to
Mastek, John was the
Sales and Marketing
Director for Serco where
his responsibilities included
handling Serco’s largest
customer, the UK
Government.
John Owen, CEO
SR
SR
2019

18
The WBENC-Certified Recruitment and
Staffing Firm: G-TECH
Driven To Help Our Team Members and Clients Succeed
G
TECH is a leading, women-
owned, WBENC-certified
recruitment and staffing firm
driven to help its team members
and clients succeed. With over 30
years in the industry, the company
specializes in finding talent today
for tomorrow’s technologies. As a
people-focused organization, the
company embraces a personalized
approach at G TECH. The firm gets
to know its candidates so it can
match them with opportunities
that advance their career ambitions
and help them reach their greatest
potential. G TECH’s involvement
doesn’t stop there. It supports
the employees throughout their
assignments, maintaining open
lines of communication, working
together to resolve issues, and
providing performance feedback.
Client Service
High-quality, high-touch client
service is in its DNA. G TECH works
closely with the clients, ranging
from mid-sized firms to global
Fortune 100 corporations, to make
sure it understands their distinct
needs and business goals. This
allows the firm to provide flexible,
customized talent solutions –
including contract staffing, direct
placement, and contract-to-direct
hire conversion – that help them
thrive.
Whether you’re a job candidate
seeking a dynamic and rewarding
career or a firm in need of top
talent in a specialty field, G TECH is
committed to helping you achieve
your goals.
Factors G TECH is known
for
• Act with integrity
• Are a collaborative,
trustworthy partner to its
clients
• Provide the team members
with opportunities to grow
• Are always ready to respond
when the clients and
colleagues call
• Support the communities
where it lives and works
• Champion diversity
• It believes that it can always
improve
• Are committed to the financial
health
The Company’s History
The firm has a proud legacy of
perseverance and a dedication to
quality service, and the company
is only getting started. G-TECH
Services was founded in 1986
by Yousif B. Ghafari in Southeast
Michigan. As a sister company
to engineering firm Ghafari
Associates, G-TECH is established
to provide on-site engineering
on a contract basis to automotive
industry clients.
The Company’s Culture
G-TECH believes in working
together to make its teammates
and clients successful. It takes
pride in its culture of inclusion,
collaboration, and continuous
improvement. The company
believes in working together
to make teammates and clients
successful. The company strives
to create an environment in which
each and every team member is
valued and respected for their
unique perspective, background,
and experience.
G-TECH is a team of problem
solvers. It likes to know how things
work and are driven to understand
how the clients operate and what
motivates their teammates so that
it can help them do better. The
firm aims to give the colleagues
opportunities not only to thrive
in their careers but also to
positively impact the world-class
organizations it serves.
1818

19
SR
2019
The firm supports the team
members and its clients. Also, the
company makes it a
top priority to
establish
trust-
based
relationships, maintain open lines of
communication, and work through
challenges together. It is this
dedication to going
the extra mile
that has
earned
its
recognition as one of Metro Detroit’s
“Best + Brightest Companies to Work
For” and an Inavero Best of Staffing®
Client Satisfaction and Talent Award
winner.
The Core Values
The firm recognizes the importance
of working with a company that has
a clearly defined purpose, focus,
and a common mission. Its mission
is to provide talent solutions that
position the clients for success. At
G-TECH, the core values form the
foundation of the business. These
values guide its decision-making,
the operations, and the way that
it interacts with its clients and
with each other.
The Company’s Leader
Kouhaila (Ki) Hammer | CEO & Chairman
Throughout a celebrated career of nearly 40 years, Kouhaila has never been satisfied
with the status quo. An entrepreneur at heart, Ki is in constant search of new
opportunities to drive the organization forward, approaching every business decision
with a progressive vision complemented by pragmatism. As G-TECH’s Chairman and
Chief Executive Officer, she leads a culture that values innovation, collaboration, and the
entrepreneurial spirit in everyone.
Ki holds a Bachelor of Arts in accounting from Michigan State University. A strong
advocate of community involvement, she recently served as President of the Engineering
Society of Detroit. She currently sits on the boards of the Community Foundation for
Southeastern Michigan and the Rackham Foundation, as well as the Detroit Regional
Chamber board and executive committee. She is also a member of the International
Women’s Forum and has been recognized as one of the 100 Most Influential Women in
Michigan by Crain’s Detroit Business three times (most recently in 2016).
“We provide
talent solutions
that position
our clients for
success.”
Kouhaila (Ki) Hammer, CEO & Chairman
SR
1919

20
Making Online Transaction Simpler and
Hassle-free: Electronic Merchant Systems
F
ounded in 1988, Electronic
Merchant Systems safeguards
and processes various
electronic payment transactions
including all major credit cards,
debit cards, EBT, stored-value, and
electronic check services. Over
the years, the company has grown
to become a leading provider of
payment processing and merchant
services. Electronic Merchant
Systems envisions being an industry
leader in merchant services by
providing an innovative suite of
business solutions and a high level
of quality service.
For the past 30 years, the company
has been focused on processing
and protecting sensitive personal
and cardholder data. The company
was founded by providing high-
quality payment processing services
and support to traditional retail
merchants.
EMS has expanded its focus to
offer a variety of e-commerce and
mobile payment solutions so that
merchants can benefit from the
continually evolving customer
landscape. Its corporate office is
located in Cleveland, Ohio and it has
11 regional sales offices.
Wizards of E-Retail
Electronic Merchant Systems
makes e-retail simpler as its NFC/
EMV terminals provides customers
with a chip card and mobile wallet
acceptance of payment cards.
One Touch Features: Customer
can hold their mobile device up to a
wireless payment terminal near the
cash register and then use Touch ID
to complete their purchase.
Simplicity: If clients are looking
for simplicity, payment acceptance
with a credit card POS terminal is
the way to go. Its countertop POS
terminals allow for not only credit
and debit cards acceptance but also
can handle checks, EMV, EBT, and
gift and loyalty cards.
Commercially Available: Its
partnerships with the point of sale
developers allow the company to
implement payment processing with
the most commercially available
applications.
Experts in POS Solutions
EMS Mobile-Lifesaver for
small business: EMS mobile
is an uncomplicated yet powerful
Point-of-Sale solution for any
merchant that desires the freedom,
benefits, and cost-savings of mobile
payments. Clients can empower
their phones or tablets to accept
payments. Following are some of the
salient features:
• Dip, Tap, or Swipe
• iOS and Android Compatible
• Itemized or Simple Transactions
• Accept Tips
• Multiple Users
• Bluetooth & Audio Jack Readers
EMS MaxxPay®
: MAXXPAY®
POS is a cloud-based Point-of-Sale
solution that seamlessly connects
an entire store with its customers.
EMS’ MAXXPAY®
is scalable for small
businesses requiring simple to more
complex POS functionality with
variations available from single to
multi-station units.
The newest addition to its terminal
line, the MaxxPay Mini, brings
wireless mobility, POS functionality,
extended battery life, and a sleek
form factor to clients’ retail
business.
Payment Gateway
Technology
EMS provides and supports proven
payment gateway technology that
complements clients’ back-office
selling processes. The many facets
of getting paid by their repeat
customers can be simplified in a way
that is efficient and secure.
Web-based Virtual Terminal:
A complete browser-based
payments solution combined
with applications for both iOS and
Android devices is offered by EMS.
Clients can process their payments
on a computer, a smartphone,
or a tablet. It includes inventory,
customer management, and
reporting tools that coordinate
with their business and simplify the
transaction process. Following are
some of the salient features:

21
• Get Paid Faster with Email
Invoicing
• Secure Vault Storage of
Customer Credit Card
Information
• Set & Forget Ongoing Payments
with Recurring Billing
• Add Credit Card Payment to
Online Store
Keeping Customers
Happy and Hooked
The most important thing for a
business is to keep its customers
engaged with the brand. Gift cards
and loyalty cards are an excellent
incentive to keep customers
constantly coming back to the
business. Electronic Merchant
Systems provides out-of-the-box
custom design to help its clients
connect with their customers.
Loyalty Cards: Altus Premier’s
loyalty functionality helps clients
engage, retain, and grow their
current customer base.
Gift Cards: Gift cards provide a
simple, effective way to increase
sales and are increasingly being
used as an alternative to discounts.
Custom Card Designs:
Customers can think of their
loyalty and gift cards as miniature
billboards blasting in their
customers’ wallets.
Mobile Loyalty: EMS provides
the ultimate mobile loyalty
program for savvy local retailers.
Flok is a mobile loyalty and
engagement platform, using
which clients can maintain
effective relationships with their
customers.
Another way of keeping customers
involved is by rewarding them.
EMS provides its clients with
ways to reward them like welcome
rewards, birthday rewards, happy
hour reward, and many more.
“Innovation, transparency,
accessibility, and support
are not just words;
they are a reality
at EMS.”
SR
2019
SR

Cultivating actionable insights to promote
data driven solutions: Inovalon
C
loud computing has
transformed the way
corporations handle data. With
more and more businesses dealing
with ever-increasing data sets, it
is far more convenient to move a
company’s data to the cloud than
maintain it on-premises. It allows for
greater flexibility in manipulating
the information and deriving
actionable insights from it, allowing
corporations to make informed
decisions about the services they
provide. When it comes to healthcare,
electronic health records contain
personal medical histories of people
and the analytics of this data would
open doors for medical professionals
as well as insurance providers to
implement a more patient-centric
approach to healthcare that improves
quality as well as access.
Inovalon is a leading provider of
cloud-based platforms empowering
data-driven healthcare. Electronic
health records, although
comprehensive are disparate and
present siloed information that
prevents any meaningful analysis and
pose obstacles for aggregation.
Inovalon harnesses the power of
cloud-based data and technology to
improve the quality and economics
of healthcare. The company was
incorporated in 1998 and is
headquartered in Bowie, Maryland. It
has additional offices located across
the United States.
The idea for the company was
conceived by Dr. Keith Dunleavy, who
is both an engineer and a physician
by training. The growing focus of
states’ departments of health on
the individual physicians that made
up health plans’ provider networks
declared itself as a ripe opportunity
for innovations in data aggregation
and basic data reporting. In light of
this, it was natural for someone with
a unique combination of skills as Dr.
Dunleavy to weave together data
analytics and healthcare to come up
with a solution that synergizes the
best of both worlds. The need for
health plans to gather and report
data quickly expanded the need
for large-scale data aggregation
and analysis in the early 2000s
when large employers (and many
state-based healthcare standards)
increasingly required the reporting
of clinical outcomes quality under
standards such as the National
Committee for Quality Assurance’s
(NCQA’s) Healthcare Effectiveness
Data and Information Set (HEDIS®)
measures and URAC.
Dr. Dunleavy’s idea had yet another
big break when the Medicare
Modernization Act was passed in
2003. It brought about the largest
overhaul of Medicare in the public
health program’s 38-year history
and it opened a whole new set of
doors for a pioneering visionary
like Dr. Dunleavy. The passage of
the Act brought data of individuals
in the spotlight – making Inovalon’s
capabilities in data aggregation
and analysis highly valuable. The
company’s long history of early
clinical quality data aggregation and
provider-facility interaction set the
stage for the development of early
analytical processes, which were
able to identify disease, comorbidity,
their clinical progression, and the
technology platforms necessary to
coordinate between data aggregation
and result delivery.
The marriage of analytics and
healthcare for a comprehensive
solution paid off as Inovalon
experienced rapid growth in the
wake of new government regulation
concerning electronic health records
and their usage. Analysis of vast sets
of patient data-enabled physicians as
well as insurers to devise customized
services and treatments that served
the patient better. Inovalon enjoyed
huge turnovers and the profits were
aggressively invested back into
innovation, while a broad arsenal
of intervention platforms was
developed, enabling the translation
of data-driven insights into
meaningful impact for the various
constituents of the healthcare
continuum: patients, providers,
payers, and pharma/life sciences.
In order to emphasize on a positive
company culture, Inovalon has
created a talent framework that
supports all employees and their
desires for career development.
Starting right from its first year of
operations, this focus on talent the
company commits to adhering to
for as long as it exists. Moreover,
the company also places emphasis
on diversity of thoughts and values
every employee’s opinions.
The year 2008 saw a tumultuous
period when the US housing market
Keith R. Dunleavy, M.D & CEO

Meet the visionary behind Inovalon’s meteoric rise, Keith R. Dunleavy, M.D.
Keith R. Dunleavy, M.D. Keith R. Dunleavy, M.D. serves as the Chief Executive Officer of Inovalon, Inc. He
received a bachelor’s degree in biology modified with engineering with high honors from Dartmouth College, where his
studies and work focused on the neurosciences, computer sciences, and electrical engineering with his honors thesis
focused on the computer simulation of artificial human cerebellar functional units. Dr. Dunleavy earned his doctorate in
medicine from Harvard Medical School, completed his medical residency at The Johns Hopkins Hospital in Baltimore,
Maryland, practiced and was Board Certified in Internal Medicine.
collapsed, which in turn resulted in
a catastrophic economic downturn
that affected not only the United
States but most of the world. It was
in this hour of crisis that Inovalon’s
capabilities were seen as a feasible
solution to a pertinent problem
as states pushed forward to
privatize Medicaid at an accelerated
rate. Following the growing
trend of patient-level quality,
reimbursement, utilization, and
compliance standards becoming
cornerstones of the growing ranks
of capitated managed care, the
trend in Medicare and Medicaid
were soon followed within the
commercial marketplace with
the passing of the Affordable
Care Act of 2010. With the entire
healthcare landscape transitioning
from a paradigm of volume and
consumption to one of quality
and value, Inovalon’s ability to
aggregate data, apply advanced
cloud-based analytics, and drive
meaningful impact in the quality
and financial performance became
a critical value to all parts of the
healthcare ecosystem.
Inovalon was rapidly delivering
differentiated value, supporting its
growth and continued innovation.
This was possible, in no small
part, due to the company’s policy
towards its employees. Inovalon
has instituted a comprehensive
system of feedback that allows it to
gather valuable employee feedback
and fuel innovation and improve
upon its offerings.
The company has achieved
significant, sustained innovation
and growth, now serving 24 of
the nation’s 25 largest healthcare
systems and providing data-driven
insights to thousands of the nation’s
healthcare systems, touching 99
percent of all counties within the
United States. Inovalon’s systems
are now informed by the data of
greater than 271 million unique
patients, 972,000 physicians,
531,000 clinical facilities, and offer
insight on more than 45 billion
medical events.
Dr. Dunleavy has fostered an
environment valuing and focusing
on re-investment into innovation,
promoting creativity and
collaborated development. Each
employee at Inovalon is asked to
set their personal and team goals
to align with the overall company
objectives. He believes that
feeling connected to the company
objectives helps employees
feel invested and engaged in
Inovalon’s mission and vision as an
organization.
Furthermore, the company invests
in employees to help them stay
healthy, save for long-term financial
goals and manage the demands of
work and personal lives. Inovalon
offers a valuable benefits package
with a wide range of choices to
meet the needs of employees and
eligible dependents. Employees
enjoy an all-encompassing range of
benefits which includes:
• Medical and Prescription Drug
Plans
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
(FSA)
• Health Savings Accounts (HSA)
• Company Paid Life/AD&D
Coverage
• Company Paid Short Term
Disability
• Company Paid Long Term
Disability
• Supplemental Life and AD&D
Insurance
• Supplemental Long Term
Disability
• 401(k) Retirement Savings
Plan
• Legal & ID Shield
• Medical Voluntary Benefits
• Paid Time Off (PTO)
• Health Advocate Concierge
Service
• Discounted Gym Membership
with LA Fitness
• Employee Discount Program
• Transit Benefits
• 8 Corporate Holidays (1
Floater)
This commitment to employee
welfare is what has enabled the
company to enjoy a meteoric
growth and stay relevant to a
constantly evolving market.
SR
2019
Data has a
story to tell, we
give it a voice”
“
SR

An Interview with Susan Gatehouse, Axea Solutions, Inc. Founder and CEO
‘We Look at Technology in a Holistic Manner with a Lens to the Future, to Help
Clients Take a Proactive Approach to Complete Data Quality Management’
“Axea’s advanced technology for analyzing data helps to eliminate redundancy and powers
healthcare facilities to generate accurate billing, in expedited time-frames.”
T
echnology is reshaping the
healthcare industry. Because of
technology, vast quantities of
information are now accessible, but
ensuring that information is accurate
has become a tremendous challenge
for many healthcare organizations
and providers. Axea Solutions, Inc.
has developed proprietary technology
solutions to address and resolve these
challenges and to help healthcare
facilities meet on-going demands for
accurate documentation, coding, and
reimbursement.
Axea Solutions delivers expert
revenue cycle services and
technologies that enable healthcare
organizations to improve clinical
documentation and coding accuracy,
enhance patient financial workflow,
and boost financial success. For more
than 20 years, Axea has worked with
healthcare facilities and medical
insurance providers to develop cost-
effective financial solutions through
detailed assessments, innovative
methodologies, and multifaceted
teaching strategies.
The company was incorporated in
1999 and is headquartered in Georgia,
north of Atlanta, with satellite offices
located throughout the U.S.
Susan Gatehouse, Axea
Solutions, Inc. Founder/
CEO spoke exclusively to
The Silicon Review.
What was the initial goal in
the founding of the company?
Axea Solutions was initially
established to provide coding
audit services, and since then it
has introduced additional service
lines to support complexities and
increased compliance requirements
around coding, and has continuously
developed technology solutions for
efficient, accurate improvements.
Along the way, Axea quickly
discovered the need in the industry
for valuable training and education as
part of a holistic approach to proper
medical documentation and coding.
What challenges did you face
in your initial years? What
can your peers learn from it?
The environment of the healthcare
industry is continuously changing,
and the company faced challenges to
uphold the accuracy and quality of
work in its commitments, while still
providing a competitive price offering.
Axea was able to overcome this
challenge in large part by developing
an industry-leading team of efficient
and competent experts.
The company made it a priority to
establish a core group of experts
possessing different specializations
within the industry. With this team
of specialists, Axea has emerged as
a leader in the industry, having the
knowledge and experience to uncover
hidden and dormant issues that affect
financial outcomes at every stage of
the revenue cycle.
What is your company’s vision
statement?
Axea Solutions was created on a
simple vision: to provide superior
value-added services by listening
to and meeting the needs of clients,
guided by a commitment to integrity.
One of the primary reasons Axea
has been successful in achieving its
vision is that it’s embedded in the
organization’s corporate culture,
with a consistent message to perform
with integrity, and succeed on merit
through the quality of the work.
Susan Gatehouse: A Formidable Leader
Susan Gatehouse is the Founder & CEO of Axea Solutions Inc. She is the driving force
that has propelled the success of the company. As a tenured expert with more than 20 years of
experience in all aspects of the healthcare revenue cycle, her strategic leadership enables the
Axea team to help clients overcome today’s complex financial management challenges – from
documentation and coding quality to compliance and claims management – and improve the
financial results for their organizations.
Ms. Gatehouse received a Health Information Management degree from Louisiana Tech
University; her professional certifications include, RHIT, CCS, CPC, ICD-10 CM/PCS Certified
Trainer.
Susan Gatehouse, Founder & CEO

25
“Collaboration is at the core of Axea’s
corporate culture and has been critical
to the evolution of the organization.”
If you had to list five factors
that have been/are the biggest
asset to your organization,
what would they be and why?
Though there are many contributing
factors to the success of Axea
Solutions, the top five factors that
are the most significant assets to the
organization would be:
People: The people within the
company are unquestionably our
most valuable asset. People have a
direct effect on the quality of our
work and the service provided to
clients. People are one of the primary
determinants of the success of any
organization, and often times can be
the most significant differentiator.
Collaboration: Collaboration inspires
innovation and facilitates problem-
solving. Collaboration is at the core
of Axea’s corporate culture and has
been critical to the evolution of the
organization. Collaboration, whether
it’s with employees, partners, or
clients, drives efficiencies and will
always result in the best outcome.
Training and Education: One of
the foundational strengths of Axea
is the education and training we
provide to our clients and employees.
Supporting on-going training expands
the knowledge base of our team and
strengthens the company as a whole.
Transparency: Transparency in
business to some is considered
a possible risk. However, if a
company is run with integrity, then
transparency will bring only positive
results. Operating with openness and
transparency creates a culture of trust
and honesty, and promotes good old
fashion competition – creating
a stronger team.
Efficiency: From process
improvements, communication,
to technology, efficiency is vital.
Efficiency helps us deliver a better
product and provide the highest
quality of service.
What are the key factors that
make your company stand out
from the competition?
Our employee-first culture transcends
to our clients – creating a client
first approach. This cohesiveness,
partnered with the company’s ability
to be agile and flexible to clients’
needs gives Axea a unique competitive
advantage, which has enabled the
consistent growth of the organization.
How does your company
contribute to the global IT
platform?
Axea’s advanced technology for
analyzing data helps to eliminate
redundancy and powers healthcare
facilities to generate accurate billing,
in expedited time-frames. The
company systems provide connectivity
between all parties, delivering total
quality insights in real-time. Axea
looks at technology in a holistic
manner with a lens to the future,
enabling clients to take a proactive
approach to complete data quality
management.
Do you have any new products
out in the market?
Axea recently rolled out Axea
Academy™, an enhanced version of
our learning management platform
created to help clinical and coding
professionals gain expertise in ICD-10,
CPT, and E&M medical coding. With
the onset of ICD and the importance
of quality data, Axea has leveraged its
continuous training efforts through
Axea Academy™.
The online training courses and
interactive learning tools in
Axea Academy™ further enhance
knowledge, quality, and productivity
across coding and clinical teams,
supporting hospitals, clinics, and
physician practices, through:
• Self-paced lessons that are user-
friendly and easy to navigate,
• Content developed and delivered
by credentialed, industry expert
instructors,
• An easy-to-complete education
track for annual regulation
updates,
• Real-time reporting for consistent
evaluation of individual coders or
coding teams,
• The ability to cross-train coders
as well as specialty service line
training, and
• Certification in Continuing
Education Units (CEU’s) for
AHIMA and AAPC
Axea’s multifaceted education
strategies are designed to foster
improved clinical documentation
and coding accuracy, to streamline
efficiencies, eliminate costly mistakes,
and boost revenue.
Providing tailored flexibility, Axea
supports both on site leadership
through interim management and
delivers virtual support with online
resources.
SR
2019
SR

26
An Interview
with Jasmat
Sutaria,
Svtronics Inc
Founder and
CEO: ‘We are
Proud of our
Continuous
Growth and
Expanding
Customer Base
over the Past
Several Years’
“Our vision is to be recognized
as a trusted and reliable partner
who can provide world-class
solutions for our customers and to
help them accomplish their goals.”
T
he rate of change and
advancement in the
electronics industry can
be startling, especially over the
past few decades. To survive, an
electronics company needs to be
as flexible as it is quick. And to
excel, that company must be able
to overcome both existing and
emerging challenges in the market.
Svtronics Inc manufactures
electronic product and equipment.
The company offers systems
design, integration, wiring and
cabling services,supply chain
management, and aftermarket
support, serving clients worldwide.
Svtronics was incorporated in 1996
and is headquartered in Texas.
Jasmat Sutaria,
Svtronics Inc Founder/
CEO, spoke exclusively
to The Silicon Review.
Why was the company set
up? How did you select the
vertical and decide to be a
part of the global platform?
The DFW area being a hub for
technology-focused business was
growing at a rapid pace during the
telecom boom in 90’s and we found
that there was an opportunity
for a local EMS provider to meet
the quick turn prototypes and
medium volume production needs
of the industry. Having experience
in the manufacturing industry
we decided to set up our own
company to cater to the need of
local companies and then went
on to expand the customer base
throughout the US.
How successful was your
first project roll on? Share
the experience.
The first project we did was
for a telecom company based
in Pittsburg, Pennsylvania.
The project,was to assemble
an electronic module product.
The project, which was not
very complex, was executed
successfully without any major
hiccups. Our customer was happy
with our overall performance and
went on doing continuous business
with this company.
What challenges did you
face in your initial years?
What can your peers learn
from it?
The challenges can be many and
with varying degrees of difficulty.
What enables us to succeed
is how wereact and respond
to them. One of the initial and
primary challenges we faced was
finding the right employees since
the economy was doing great
during those times and a start-up
company was not the first choice
for manufacturing employees. It is
important to create a positive work
environment that will cultivate
a can-do mindset. This positive
environment attracts good people
that will help carry the business
when times get tough. A good
team will recognize and seize an
opportunity, while addressing the
challenges on the way to a satisfied
customer.

27
SR
2019
What were the grounds on
which you have expanded your
company and its offerings
over the years?
We started expanding by increasing
our production capacity, capabilities,
technology, personnel. EMS industry
over the last 20 years has witnessed
considerable advancement in
manufacturing technology due to the
shrinking size and higher performance
of electronics products due to rapid
advances in computing and handled
devices. We started off as EMS
provider primarily in the business of
Printed Circuit Board (PCB) assembly
and consignment work. Over the
course of time, we are now offering
full turnkey manufacturing solution
including engineering services,
industrial design, supply chain
management, and order fulfillment.
We are also now capable of taking a
concept from customer and converting
it into an actual product.
If you have to list four factors
that have been/are the biggest
asset to your organization,
what would they be and why?
a. Employees – Our employees
are our biggest asset; most of
the senior production team
has years of experience in the
manufacturing industry,
b. Facility – We have a very
well-maintained factory with
state-of-the-art equipment and
capabilities,
c. Corporate team – Our corporate
team has a rich business
background and their economic
vision and insight is important
in maintaining our edge in the
business,
d. Flexibility – We realize it is
important to have flexibility in
our business model in order to
effectively help customers achieve
their goals.
What is your company’s
vision statement? And to
what extent are you
successful in achieving
the same?
Our mission statement is to
provide a state-of-the-art electronic
manufacturing and engineering
service to our customers, and
champion a model corporate
citizenship to our community,
employees and customers. We are
able to achieve this mission to an
extent by growing from 8,000 sq ft
facility to 85000 sq ft facility with
the latest technology equipment
and highly qualified employees.
What do you feel are
the reasons behind your
consistence growth as an
organization?
With the rapid advancement in
technology used in the EMS
industry, it is important that we
keep up with the pace and be
ready to take any new projects
that require advanced equipment.
We have always watched the
industry closely and made the
right investments at the right
time. Increasingly, customers
also want an array of service
from design to, manufacturing,
inventory management to delivery
and after-sales service. Our ﬂexible
operations enable customers to
think of svtronics as a trusted
partner in achieving their long
term goal.
Do you have any new products
ready to be/getting ready to
be rolled out into the market?
We are primarily a manufacturing
service provider and as I mentioned
above we keep up with the industry
standard to be able to meet any
customer demands. We never had to
turn down a project due to limitation
in our technology or capacity.
Where do you see your
company a couple of years
from now?
We have positioned ourselves to
increase our revenue by 50 percent
over the next couple of years. We
are trying to expand our aerospace
and defense customer base and have
signed long term contracts with
defense suppliers.
Our mission statement is to provide a state-of-the-art
electronic manufacturing and engineering service to our
customers, and champion a model corporate citizenship
to our customers, community, and employees.”
Jasmat Sutaria, Founder & CEO
SR
“

28
Creating Brand Stories and
Experience That Drive User

29
COVER STORY
Unleashing Potential
Personalized User
Outcomes: iCrossing
A
s many know, iCrossing was born as a
standalone search marketing agency in
1998, the first of its kind in the U.S. The
company has grown alongside its clients
and added solutions and expertise to
help brands win in the ever-changing marketing,
technology, and digital landscape. The firm embraces
its performance roots and expertise, harmonizing
creative storytelling and compelling content with the
gritty, accountable aspects of digital and performance
marketing - ultimately focused on delivering business
outcomes for our clients. The firm is an agency that sits
at the crossroads of pretty and gritty.
Additionally, iCrossing is unique and owned by Hearst,
a global diversified media, entertainment and content
company. Hearst’s privately-held status enables long-
term planning and independence of action. There is
a tremendous value that it unlocks for clients within
Hearst. Here relevant and applicable, iCrossing adds

the power of Hearst to its solutions
- including its rich data, quality
content, editorial expertise, and
category experience.
The company’s clients include
Amazon, Bayer, Bridgestone,
Blue Cross Blue Shield, the BMW
Group, Church & Dwight, DIRECTV,
LEGO, LG, L’Oréal, Microsoft,
NBA, PepsiCo, SAP, Starwood, and
Toyota. Headquartered in New
York, our business has nearly 1,000
employees in 10 countries – with
offices throughout the United States,
Europe, Latin America, and Asia.
Why the Company is
Different
Every solution it creates starts with
the premise that B2C marketing is
over. The firm lives in a consumer-
to-business (C2B) economy where
consumers are in control of their
brand and marketing experiences.
In this age of empowered
consumers, where consumers
lead and your brand must follow,
the shift from a product-centric
approach and brand-driven
touchpoints to consumer-driven
touchpoints is redefining the rules
of success. iCrossing’s job is to shift
brand behavior to help clients thrive
in this new reality. And thus help
brands win by planning around
people, not products.
The company specializes in
designing people-centric media,
content, and experiences. The role
of a brand is to facilitate and fuel
your customers’ interests, needs,
passions, and behaviors – so that
you engage in a way that makes an
emotional connection and powers
business growth.
iCrossing aligns brands with the
interests, needs, and passions of
consumers. Simply put, it helps
brands engage on consumers’ terms.
The firm believes a brand’s success
lies in its ability to authentically
connect to what customers are
interested in and amplify that -
rather than disrupt.
All iCrossing work is driven by this
simple, yet powerful, principle: it’s
a C2B world. iCrossing’s approach
begins with a deep, data-enabled
view of the customer journey. It
identifies the points of potential
where a brand can participate
and engage the consumer and
move them forward through the
journey. The company develops
passion platforms, intelligent digital
experiences, performance media
engines and seamless commerce
transactions designed around the
consumer – understanding how
specific moments in the customer
journey can translate into a
substantial impact in business
outcomes.
Services Offered by
the Company
Brand Strategy & Experience
Design: What brands need
Building a connected brand isn’t
easy. If it were, more brands would
be doing it. It takes a strong brand
strategy and an equally strong plan
to bring it to life. It takes access to
data and insights that are essential
to informed decision-making. It
takes the right mix of disciplines to
meet business needs while creating
the optimum customer experience
and it requires a holistic approach,
using bought, earned, owned and
shared media to create a fully
integrated engagement plan. But,
where do you start? Start with a
plan. Some relationships begin with
clients asking it for a campaign or
technology solution. That’s a great
place to start the conversation. But
the firm won’t brainstorm a creative
idea or push a single-pixel until the
company has set itself up for success
with a solid brand strategy and a
fully developed engagement plan.
That way, it knows that the firm is
working toward the right business
objectives and success metrics –
established in consultation with
your key stakeholders – before the
first idea hits the whiteboard.
Data Analytics: Cut through
the noise
iCrossing’s data science group
finds insights in a deluge of data,
so it can make optimizations
that have real and meaningful
impacts on campaigns. The team
of quants and analysts leverage
their deep experience in cross-
channel media marketing and data
collection, mining, and analysis, to
build people-focused marketing
programs. Whether it’s using
machine learning algorithms to
predict how likely a site visitor is
to convert, or doing an audience
analysis deep dive, the team models,
researches, and builds products
that make the client teams and
campaigns smarter.
SEM Services
The firm has proven that integrating
your SEM, SEO and display
campaigns can drive a lift in clicks,
interactions, and conversions.
Through its proprietary approach,
the firm has shown that you can
custom-tailor your marketing
by audience persona, and serve
customized content and experiences
– including ad copy and landing
pages – to drive superior results.
And by combining search engine
marketing, paid social and display
media services into a single team,
we can help clients better allocate
their paid media budget for
optimum ROI.
30

Advertising Campaigns
We believe that great creative leads
to measurable results. And great
creative is, by nature, well informed.
So we won’t start until our analysts
and planners have sifted through all
the data, gleaned every insight, and
delivered a keen and nuanced brief
to inform our work.
Content Marketing: Content
is power
iCrossing believes in the power
of content, and it helps its clients
identify, engage and build deep
relationships with consumers
through it. Regardless of the
medium, regardless of the
distribution platform, there’s always
going to be a content solution that
can drive increased engagement
and performance for your brand.
Technology: World-class
tech
In addition to creating world-class
enterprise solutions, iCrossing
builds and maintains websites,
microsites, landing pages, mobile
sites and native iOS/Android
applications across all platforms.
The company specializes in
creating a seamless experience
on any device. It can implement
or interface with any solution,
from content management to point-
of-sale systems. The firm provides
project management, technical
strategy and architecture, solution
design, application development,
platform integration services,
database and data management,
infrastructure management, and
application lifecycle management
solutions. The company
standardized its development
and deployment process to utilize
DevOps and continuous delivery,
allowing it to reduce time-to-market
and enhance the end product with
real-time user feedback.
Programmatic
Today’s marketing world is no
longer a place where consumers
come to you. So it finds them—
wherever they are. By leveraging
the power of data with the ease
of automation and the benefits of
human touch, iCrossing provides a
buying solution that reaches your
consumer with the right message,
at the right time, at scale, across
all marketing channels to drive
business outcomes.
Marketing to Hispanics:
Shaping the Future of
Marketing to Hispanics
iCrossing’s approach of marketing
to Hispanics is consistent with its
overall belief that modern C2B
marketing is about connecting with
people based on their interests,
passions, needs states and lifestyles.
And today, the reality is that you
can’t win the future without winning
Millennials, and you can’t win
Millennials without understanding
multicultural. The firm believes
multicultural is the new mainstream.
Digital Media Planning & Buying:
Making the most of every channel
iCrossing’s digital media planning
and buying team figures out how,
when and where to reach consumers
in the most relevant environments
for our clients. With media buys
reaching $600 million each year, it
means identifying platform-agnostic
synergies across paid, owned and
earned media, integrating media
in the creative process, optimizing
the digital marketing mix and
developing attribution models to
measure the return on media spend
– all at once.
SEO Services: Staying visible
online
While marketers may still be focused
on how their home pages look, the
fact is most of their site visitors
simply won’t see them. People use
search to cut out the middleman and
go right to the pages they want and
that is why being visible requires
a comprehensive search engine
optimization strategy—including
local and mobile. Here’s how
iCrossing drives SEO growth for its
clients:
• By understanding opportunity
through a full 360 SEO analysis
and strategy
• By planning a short and long
term step-by-step growth
program
• By creating a scalable program
that crosses multiple business
groups or markets
Social Media Marketing
Today’s customer journey is
no longer linear—it’s an on-going
conversation that doesn’t stop
at the sale. The social media
practice is a marketing practice,
focused on advocacy and
engagement. The firm takes
a brand’s strategy and activates
it across the social landscape,
delivering valuable experiences
for audiences and making the
highest business impact
possible.
The Collaboratory
The Collaboratory’s purpose is to
help iCrossing clients understand,
navigate and partner with emerging
technologies and startups. It serves
as a conduit between the clients and
the startup community providing
education, interpretation, and
best-practices for successful and
mutually-beneficial relationships.
The Collaboratory leverages
iCrossing’s and Hearst’s network
of partners and relationships to
uncover leading products and
platforms – giving clients access to
some of the most innovative next-
generation technologies.
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SR

32
The Global Leader
Mike Parker | Global
President
With nearly twenty years of experience in digital
marketing, Global President Mike Parker has been a trusted
partner to some of the world’s leading brands seeking to drive
transformation and growth in an era of empowered consumers. Under
his leadership, iCrossing has continued to thrive as one of the world’s leading
digital agencies. Mike joined iCrossing in 2015 to oversee its west coast and US
territories before taking the helm of global operations in 2017, a banner year for the
agency which earned iCrossing a spot on Advertising Age’s coveted “Agency to Watch” list.
Before iCrossing, he was Global Chief Digital Officer at McCann World Group, and also served as co-
president for Tribal DDB’s U.S. network. Mike has been recognized by Campaign Magazine as a ’40 over 40’
leader of digital marketing, has won Digital Agency of the Year honors and served as a member of the inaugural
Cannes Lions Innovation jury.
“Audiences and content are the currencies we use to drive connections for our clients,” says Mike Parker.
“We are a marketing agency for the modern world. We
turn brand potential into business performance. Further,
creating brand stories and personalized user experience
that drives business outcomes.”
COVER STORY

Connecting the best IT professionals
in the business with opportunities at
forward-thinking companies: First Tek
“It’s a no brainer. Do what is good for the employees and the clients, and success will follow.”
F
irst Tek was founded in 2001
with a vision to provide
quality, cost-effective services,
and solutions. The company assists
clients in achieving mission-critical
business objectives using state-
of-the-art technologies while
maximizing their ability to deliver
value to their customers.
From its origins partnering with
leading companies to connect them
with top technology talent, First Tek
CEO and Founder Kumar Bhavanasi
have leveraged his exceptional
connections to grow and expand its
services to include custom software
design and development for web
and mobile applications for clients
across the United States. 
A developer himself, Bhavanasi
built First Tek by first identifying
and cultivating talented individuals
working in emerging technologies,
then connecting them to clients
ranging from Fortune 100
companies to state governments.
He has a passion for driving
efficiency and developing synergies
among employees, clients, and
vendors. By continually striving
to understand what will make
his clients and people successful,
he collaboratively develops the
long-term strategic vision and an
efficient tactical plan and motivates
his team to get results. He is the
driving force behind First Tek’s
success since its founding and
guardian of the company’s loyalty
and dedication to its clients and
employees.
First Tek has repeatedly
demonstrated its capability to
successfully provide candidates to
diversified IT industries throughout
the nation. The company’s response
rate has historically not only been
rapid but also regarded as high
quality according to clients.
Scaling Operations
A testament to the company’s
culture and focus on quality and
integrity is that First Tek has
grown its employee and client
base primarily through referrals
and repeat business, with very
little other marketing.
From an initial focus in the
Northeast and Mid-Atlantic region,
First Tek now has more than 1500
employees serving clients across
the United States and around the
world, with projected revenue of
$120 million in 2019. The client
list includes some of the biggest
companies in the world such as
3M, AAA, AT&T, BMW, Bank of
America, Bank of the West, City of
Beverly Hills, Bonneville Power
Administration, BlackDuck, Bristol
-Myers Squibb, CBS, CableLabs,
CafeX, Canon, Deckers, eBay,
Fox, H&R Block, Liberty Mutual
Insurance, Mercedes Benz,
Microsoft, NBC Universal, Netflix,
“Employees
come first. Without
employees, we
wouldn’t have a
business. And the
longer they stay with
us, the better and
more productive
they are. We have
a great team of
tenured employees
who are accountable,
self-directed and
get things done
efficiently.”
-Kumar Bhavanasi
Kumar Bhavanasi
President & CEO

35
Northrop Grumman, Olympus, Oracle,
Philadelphia Insurance Company,
Planet Fitness, Plum, Rand McNally,
ReMax, SAP, Sapient, Stanford
University, TD Bank, Ten-X, Toyota,
Walgreens, Walmart, and many
others.
Developing First Tek’s
Culture
First Tek has a global workforce
with a wide spectrum of skillsets
and capabilities from a vast range
of countries and cultures working
together for a common cause. By
bringing together these unique
identities, First Tek supports the
systems, services, and processes
that run the world’s most powerful
companies.
Despite its rapid growth, First Tek
employees remain loyal to the
company, with an average tenure
of more than a decade. Much of
that retention is attributable to
the company’s consistent focus on
professional development, first hiring
the best and the brightest individuals,
then making a significant investment
in training to keep certifications
current or ahead of trends. From the
very first day, we want our employees
to contribute their own ideas for the
development of the company and feel
like they are part of something bigger.
In addition to providing professional
development opportunities for
employees, First Tek provides
Instructor-Led Training (ILT) in
support of customers’ information
technology. Tailored specifically
toward technical changes made
within an organization, First Tek’s
training curriculums are centered
on leading-edge products and
services, with a focus on employee
performance improvement through
an effective and measurable transfer
of knowledge.
First Tek employees are motivated
by a variety of perks beyond
excellent professional development
opportunities and great leadership.
In addition to access to typical
insurance and retirement benefits,
employees have the opportunity
to earn additional compensation
based on their client service and
the revenue they generate. They
also enjoy access to a variety of
work across different technologies,
skillsets, verticals, client types and
geographic locations.
While there is a boundless
opportunity for First Tek employees,
there is also a strong emphasis on
work-life balance. Employees are
encouraged to keep regular hours,
then leave the work at the office
and focus on their lives outside the
office. In addition, vacation time is
“use it or lose it,” so employees are
strongly encouraged to schedule a
time to disconnect periodically.
Growth and Innovation
Innovation can’t exist in a vacuum and
in today’s world, the future depends
on innovation. As a company that has
built its success in developing new
technology to improve the way IT
professionals work, First Tek does its
best to create an environment where
forward-thinking ideas are celebrated
and rewarded. Managers hold regular
brainstorming sessions to recognize
creative ideas and collaborate on
ways to bring those ideas to fruition.
First Tek believes that true growth
can only be meaningful when
it is inclusive. This is why they
focus on cultivating an open,
friendly environment that pushes
experimentation and exploration,
both as an employee and an
individual. Open interaction with
senior management is encouraged,
healthy competition is rewarded,
and outstanding performance is
recognized, none of which could
exist without the environment First
Tek has spent years cultivating.
First Tek values simplicity, creativity,
integrity, independence, and most of
all, respect. These values are not only
fundamental to the culture and the
business, but they guide the actions of
their employees every day.
The company shows its belief in its
values beyond company walls and is
active in a variety of philanthropic
pursuits, both financially and through
volunteering, and is looking to do
more in the future.
Roadmap Ahead
As for the future, Bhavanasi sees
continued growth for First Tek and
its affiliates. He anticipates expanding
the company’s footprint by adding
locations, new skillsets, and emerging
technologies through acquisitions of
companies that show strong growth
and profitability.
The mastermind behind the masterstroke
Kumar Bhavanasi has always had a passion for driving efficiency and developing synergies
among employees, clients, and vendors. He continually strives to understand what will make his clients
and people successful, then collaboratively develops the long-term strategic vision and an efficient
tactical plan and motivates his team to get results. He is the driving force behind First Tek’s success.
A veteran of the IT services arena, Kumar specializes in strategic planning, executive client
relationships, driving revenue, and extending the overall business model through strategic
partnerships. Kumar’s accomplishments include building enterprise systems for Fleet Bank, ADP
Brokerage and Morgan Stanley and establishing strategic alliances with many of First Tek’s clients.
SR
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2019

36
The Helical (Screw) Pile Company: GoliathTech, Inc
ulian Reusing, (CEO), decided
to manufacture and design
helical piles because they are
fast to install and have a high
bearing capacity. Helical piles
are drilled into the ground and
do minimal damage to the land
around your project as there is no
excavation required. GoliathTech’s
manufacturing process of helical
(screw) piles and helical anchors
use high quality partially recycled
steel. This conserves natural
resources and energy and reduces
the overall carbon footprint. Screw-
piles and helical anchors are also
useful for the support of temporary
and permanent structures and they
can be removed and reused with
little to no change in structural
integrity. This is very different from
a driven pile or drilled shaft or a
grouted anchor which are often just
abandoned and are not galvanized.
Some screw-piles have been in place
for several years, have been then
removed and reused at other sites.
The firm manufactures 100% of
its products at the factory in North
America. GoliathTech has many
different types of helical (screw) pile
head attachments to suit any type of
project. Their engineering team can
draw and have GoliathTech produce
any custom head as needed.
The GoliathTech product is fully
galvanized from top to bottom
including the leveling head and
the bolts and accessories. The
helical (screw) piles are filled with
polyurethane which allows for
heaving protection.
GoliathTech is the only screw-pile
company that offers piles with
engraved lot numbers and to allow
for traceability of its product. The
firm knows exactly what pile comes
from what lot even once it is put in
the ground. It has traceability right
back to the mill report from the steel
suppliers for every part they make.
The GoliathTech
Regional Growth
GoliathTech wants to continue
responding to the industry needs
and the needs of its customers. It
believes in its product and it is sure
that in many cases it is the best
solution as a foundations. The firm
wants to make sure that its product
is available all over the world;
therefore, the company is focused
on expanding throughout the United
States, Europe, Oceania and Latin
America.
To expand its franchise chain
from 0 to over 200 open franchise
units, it had encountered all kinds
of challenges and had to learn to
open smoothly 2-3 locations every
month. From screening out ideal
candidates to expanding internal
support systems at a hyper pace it
has mastered the art of opening new
franchises smoothly.
What Makes GoliathTech
the Best Place to Work?
The company is a huge fan of all the
ideas the employees bring to the
table because what doesn’t occur to
one occurs to the other, great ideas
come when you are open to listening
leading you to brainstorm, letting
the creativity flow and see how
all those ideas can match with its
objectives.
GoliathTech truly believes that by
listening to its employees it will have
the opportunity to work together,
so both parties are growing. For
the company satisfaction of its
employees is essential, because
that tells it how motivated they are
and that they are happy to do what
J
“We aim to be the company that fulfills each of the necessities of our customers
and the industry by delivering the best foundation system solution. We really
believe that we are achieving this in each of the projects that our franchises
have done and how happy their customers are with this solution.”

37
they are supposed to do. This, in
turn, translates to the success of
GoliathTech.
Thanks to GaliathTech’s ISO
9001:2015 and ISO 14001:2015
certified quality and environmental
systems, it has greater control of
the processes, which has allowed
it to focus on the needs of its
customers and try to satisfy them.
Likewise, it gives an opportunity
for its employees to have greater
participation, a greater knowledge
of the processes in order to
achieve continuous improvement.
This participation has made the
employees more interested and it
rewards them along the way.
Being an ISO certified company,
the employees are aware of the
role they play and how much
their work contributes to its
growth. Without any of them
here at GoliathTech, nothing
would be possible. They are part
of an integration process with
extensive training to build complete
empowerment of their roles,
proper expectations in advance,
clarity when problems arise and
transparency in all aspects of their
work. The company is fully aware of
the needs of its employees, it knows
if they are satisfied, happy and
comfortable at GoliathTech. ISO also
helps the firm to be aware of the
importance of how the employees
must achieve high productivity with
excellent performance, as this will
lead to great benefits.
The company balances both
personal and professional life.
GoliathTech makes the employees
feel that life at home and life at
work are the same and, when
the firm feels either could affect
the life of an employee, it often
uses an industrial psychologist
to help re-balance personal and
commercial success. The employees
have both autonomy and freedom
to take decisions related to their
functions, the firm trusts their
professionalism and their capacities
to achieve whatever they propose.
The Innovator Employer
Julian Reusing | Founder & CEO
Julian is an accomplished entrepreneur. He has founded
and owned many major companies in the past. «Les Pieux
Goliath» Quebec, Canada Corporation was founded on
June 15, 2004, where Julian purchased this manufacturer
of helical piles in 2013 and created GoliathTech Inc. He
took over Les Pieux Goliath so he could start this new
adventure as a manufacturer of helical (screw) piles.
He has combined strength with the know-how to offer you
the best piling solution to support your project. Julian has
created a strong, safe and innovative company that never
stops improving so that you may benefit from unequalled
quality products and services. He has made GoliathTech
Inc. the leader in engineering, design, manufacture and
distribution of helical (screw) piles. He has offered a wide
range of applications within the field of construction,
foundations, housing, solar, underpinning, signage,
decks, swimming pools, agricultural infrastructure and
so on. Today the company is operating with over 200
open franchise units globally. The network of franchisees
does more than merely carry out simple tasks; they
put their vast experience to work to guarantee optimal
anchoring of each pile. Now GoliathTech does over 1500
constructions projects every single month. He has taken
the company to a whole new level from its start in 2004!
Julian Reusing, Founder & CEO
SR
SR
2019

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