2. INTRODUCTION
ďśA manager wears many hats.
ďśHe or she is not only a team leader.
ďśHenry Mintzberg in his book The Nature of Managerial Work has explained
ten roles that are played by the manager.
3. Interpersonal
ď Figurehead
ď Leader
ď Liaison
Informational
ď Monitor
ď Disseminator
ď Spokesperson
Decisional
ď Entrepreneur
ď Disturbance handler
ď Resource allocator
ď Negotiator
Provide information
Process information
Use information
Feedback
4. MANAGERIAL SKILLS
⢠Technical â special proficiency
⢠Human â ability to work in cooperation
⢠Conceptual â ability to think analytically
⢠American assembly of collegiate schools of business â leadership, self
objectivity, analytical thinking, behavioral flexibility, oral communication,
written communication, personal impact, resistance to stress.
5. ⢠Additional managerial skills needed are as follows:
⢠Communication skills
⢠Administrative skills
⢠Leadership skills
⢠Problem solving skills
⢠Decision making skills
6. INTERPERSONAL SKILL
ďThe set of abilities enabling a person to interact positively and work effectively with
others.
ďIt is a key goal for training and development.
ďIt includes area of communication.
ďIt acts like a measurement.
ďIt is a life skill we use every day.
7. STEPS TO DEVELOP INTERPERSONAL
SKILL
ďśPractice empathy
ďśBe inclusive
ďśPractice fairness
ďśBe trustworthy
ďśCommunicate clearly and carefully
ďśListen carefully
ďśSpeak carefully
ďśPractice good judgment in written communication
ďśExamine personal ethics
ďśBe a team player
ďśResolve conflicts
8. INTERPERSONAL SKILLS
⢠Verbal communication
⢠Non verbal communication
⢠Listening skills
⢠Negotiation
⢠Problem solving
⢠Decision making
⢠Assertiveness
9. WHAT MAKES A GOOD MANAGER?
⢠Charles Gibbon expert view:
⢠Well defined goals
⢠Allocate resources according to priorities
⢠Take decision and act upon them
⢠Willing to compromise
⢠Able to delegate
⢠Self motivated and self controlled
⢠Organize, plan and communicate
⢠Good relationship with others
⢠Emotional maturity
⢠Appraise oneself
⢠Expectation on otherâs performance
10. INTERPERSONAL COMMUNICATION
ďIt is the process by which people exchange information, feelings and
meaning through verbal and non verbal message.
ďIt is a face to face communication.
ďIt is not just about what is actually said but how it is said.
ďNon verbal communication place an important role.
11. ELEMENTS OF INTERPERSONAL
COMMUNICATION
⢠The communicators â two way process
⢠The message â facial expression, tone of voice
⢠Noise
⢠Feedback
⢠Context
⢠Channel
12. USES OF INTERPERSONAL
COMMUNICATION
ďGive and collect information
ďInfluence the attitude and behavior of others
ďForm contacts and maintain relationships
ďMake sense of the world and our experience in it
ďExpress personal needs and understand the need of others
ďGive and receive emotional support
ďMake decisions and solve problems
14. UNHEALTHY RESONSES
TO CONFLICT
HEALTHY RESPONSES TO
CONFLICT
Inability to respond to others Ability to respond to others
Explosive, angry, hurtful Calm, non defensive, respectful
reactions
Withdrawal of love, rejection Readiness to forgive and forget
Inability to compromise Ability to seek compromise
Fear and avoidance of conflict Facing conflict
15. TIPS FOR MANAGING AND RESOLVING
CONFLICT
⢠Listen for what is felt as well as said
⢠Make conflict resolution the priority rather than wining or being right
⢠Focus on the present
⢠Pick your battles
⢠Be willing to forgive
⢠Know when to let something go
16. NEGOTIATION
ďśIt is a method by which people settle differences
ďśIt is a process by which compromise or agreement is reached while avoiding
agreement
ďśIt is inevitable that, from time to time conflict and disagreement will arise as
the differing needs, wants, aims and beliefs of people are brought together.
17. STAGES OF NEGOTIATION
⢠Preparation
⢠Discussion
⢠Clarification of goals
⢠Negotiate towards a win win outcome
⢠Agreement
⢠Implementation of a course of action
19. 10 STEPS TO BETTER NEGOTIATION
SKILLS
ď Entrepreneurs and experts reveal the secrets behind striking the best deal
ď Preparation is everything
ď Tailor your response
ď Listen carefully
ď Be mentally prepared
ď Discuss donât sell
ď Take some time out
ď Understand your position and get to know others
ď Everyone are winner
ď Objection handling
20. ESSENTIAL SKILLS FOR TRAINERS
⢠Three fundamental categories of core competencies
⢠Technical competencies
⢠Professional competencies
⢠Personal competencies
21. TECHNICAL COMPETENCIES
⢠Extent of knowledge in the subject matter
⢠Ability to perform
⢠Work experience
⢠Commitment to learning
⢠Teaching ability