IGN GCDP Strategic Meeting - Codelivery Strategy

2. Definition and Importance for IGN
Codelivery is a more concrete way to do cooperations, in order to
provide more and better experiences.
The responsabilities needs to be shared and the main focus have to be
the development of the EP/Trainee based on the Leadership
development framework so we can have, by the end of the
experience, more promoters.
Its important for IGN as we as the Region that have the highest
porcentage of exchanges with ourselfs, so if all the countries, especially
Tier 1 and Tier 2 implement this, we could assure that the experiences
that we provide are high quality XPs, and in a middle term this will be
reflected in our increase of exchanges.

3. C o D e l i v e r y F l o w – Check List
-EP Lead Delivery and
Logistical Support
(Check In)
-Re Integration Seminnar
-iGCDP Website
Improvement
-OPS (Back Packing)
-iGCDP Webinars
preparation
-iGCDP Platform Promotion
-Assure RE Response Rate -Assure CO Response Rate
-Attend to NPS Webinars
-Implement NPS Culture
-Assure MA Response Rate
Post - ExchangeExchange
Front
Office
Back
Office
Pre- Exchange
C o o p e r a t i o n F r a m e w o r k

4. Home Entity Side
-EP Lead Delivery and
Logistical Support
(Check In)
-Re Integration Seminnar
-iGCDP Website
Improvement
-OPS (Back Packing)
-iGCDP Webinars
preparation
-iGCDP Platform Promotion
-Assure RE Response Rate -Assure CO Response Rate
-Attend to NPS Webinars
-Implement NPS Culture
-Assure MA Response Rate
Post - ExchangeExchange
Front
Office
Back
Office
Pre- Exchange
C o o p e r a t i o n F r a m e w o r k

5. Host Entity Side
-EP Lead Delivery and
Logistical Support
(Check In)
-Re Integration Seminnar
-iGCDP Website
Improvement
-OPS (Back Packing)
-iGCDP Webinars
preparation
-iGCDPPlatformPromotion
-Assure RE Response Rate -Assure CO Response Rate
-Attend to NPS Webinars
-Implement NPS Culture
-Assure MA Response Rate
Post - ExchangeExchange
Front
Office
Back
Office
Pre- Exchange
C o o p e r a t i o n F r a m e w o r k

6. Goal Setting
and Tracking:
Cooperation framework

7. Cooperation framework
Goal Setting Cooperation Tracking
This is the very first step to start a Cooperation
by Co.delivery.
Co.delivery is not only about number of
X, responsibles and timeline anymore, is about
having a shared commitment to delivery more
and better experiencies to our EPs, giving them
preparation and logistical support that will also
facilitate us the fulfillment of their expectation
and by this way we will create more promoters
and more results in a middle term.
Fulfill the Cooperation Goal Setting with your
Country Partner.
Find the template in HERE
Once we have the Goals, we are gonna need
a tracking tool to assure that all our Goals are
gonna be implemented in a right way.
This document will have all the specific taks per
country to acomplish the goals of the
cooperation.
The main responsible should be iGCDP side to
fulfill the most of the Information about the
national projects and timelines
Find the template in HERE

8. Strategies
Pre Exchange:
OPS Back Packing

9. OPS - Back Packing
Objectives:
-Provide Exchange and cultural
preparation specific as possible.
-Develop Leadership based on our
model inner and outer journey
model.
-Introduce our EPs into AIESEC
-Support the EPs for be logisitical
prepared for their internships.
Key Points:
-Align Expectations of their role and
host service.
-Let them know how they develop
their leadership trough an internship
-Advise the EPs about the XPP &
NPS to increase our Response Rate
in MA
Proposed National OPS Agenda:
Find the Agenda and objectives
per session: HERE

10. Strategies
Pre Exchange:
iGCDP Website

11. iGCDP Platform Promotion
Objectives:
- EPs having better
expectactions, alignment on cross
cultural experience
- Having better expectations on JD
aligment procedures
-Support oGCDP to have promotion
material on time
-Work as a tool for showcasing
Key Points:
- All Countries would be able to take
material directly from the website for
their promotion
-oGCDP timeline will never be
affected.
-As we have more testimonials and
trainees showcasing, it will be better
for the Host CY to increase their
matching rate.
iGCDP Website model:
Find the Structure of the Agenda: HERE

12. Strategies
Pre Exchange:
NPS Culture

13. NPS Culture Implementation
Objectives:
- Learn how to manage NPS
- Increase our Response Rate
- Have a NPS Indicator wich we can
trust. (by having a good Response
Rate)
- Know how to manage CEM in
order to improve processes and
product.
Key Points:
- The most important indicator for
this peak, should be to elevate our
response Rate so later on we can
use the NPS as a true indicator.
- The national responsible for NPS
should be an operational VP and no
other ones.
Implementation Flow
Find support information about CEM: HERE
Improve our local processes and National Indicators to facilitate CEM
Assure to elevate our Response Rate, by changing our processes of MA, RE and Complete. Tracking
to Eps, and National KPIs for R&R to LCs
Deliver why is important the implementation and how it will be.
Show to the network the importance of implement CEM in our LCs, how the Quality Management
will give us results in a middle term.
Deliver Theorical Information about CEM to our Operation networks
What is NPS, CEM, and Customer Loyalty.
Attend NPS Webinar for MCVPs from IGN
Our Regional Coordinator will coordinate the dates for the webinar. Is very important to atend, in
order to have thw right knowledge. It will be for Operations MCVPs. It will be in October.

14. Strategies
Exchange:
EP Lead Delivery
(iGCDP)

15. Lead for Trainees – Self Check In
Objectives:
- Keep track of the needs that
Home entity have for them to
reintegrate later. (IXP and
showcase)
- Provide trainees logistical
preparation for their internship.
- Leadership development tracking
-Align leadership with the social
aspect.
Key Points:
-Align expectations at 100%
-Give them a idea about the
country reality and leadership
needed
-Give them soft skills to delivery their
projects in a better way.
-Assure the Respose Rate in RE
Proposed Lead for Eps Agenda:
Find the Agenda and objectives
per session: HERE

16. Strategies
Exchange:
Logistical Support
(iGCDP)

17. Team Structure for Peak
Objectives:
- Having responsibles for
Logistics, Content ot the project an
Leadership Development
- The final responsible for Leadership
Developtment for trainees will support
the implementation and will be
executed in a right way.
Key Points:
- Lead is not only about the “Lead
for trainees” 2 days Seminar. This is
the minimum of what should be
delivered.
-Have a follow up of the
development of the trainee, based
on the information provided on the
first seminar.
Coordinations proposed:
Delivery
Teams
Logistics
ContentLead
Still have Matching Responsibles but there is no
need of a TLP role.

18. Strategies
Post Exchange:
RIS Self Check-Out

19. RIS Self Check Out
Objectives:
- Integrate Returnees into AIESEC
local activities (IxP)
- Support our Returnees in Cultural
re-involvment
- Have leaders developed and
commited to act in the country
- Align the GCDP XP with personal
and profesional life.
Key Points:
- Know the profile of leaders we are
developing .
- Assure The response rate for CO.
- Integrate Returnees to AIESEC.
- Use their XPs to showcase GCDP.
- Take adventage of promoters.
Proposed National RIS Agenda:
Find the Agenda, Objectives per session
and template to implement it: HERE