Satchells, a leading estate agent, sought to hire a Senior Letting Administrator but initial efforts proved unsuccessful. They then engaged Advanced Talent Strategies who rewrote the job advert, advertised across multiple sites, prescreened 49 applicants and interviewed 11 candidates before presenting 5 to Satchells. Satchells hired a candidate 4 weeks later and was pleased with the outstanding service and ease of the process, citing it as the best recruitment experience and stating they will only work with ATS going forward.

1. Advanced Talent Strategies, a trading name of RAD Human Resources Limited.
Tel: 01223 902270 Email:info@advancedtalentstrategies.com
RAD Human Resources Limited (CRN: 07148631) | Registered in England and Wales.
VAT Registration - 987 1424 86
THE CLIENT
Satchells are the leading independentestate agent in Hertfordshire and Bedfordshire with 6 offices.
They have been successfullyhelping people find their new home for over 85 years. They have an excellent
reputation for looking after their customers in the personalised wayonly a local independentfirm can.
Due to their continued expansion they were seeking a Senior Residential Letting Administrator /Negotiator to join
their busyteam at their central Letchworth Garden City office.
CHALLENGES
Satchells had initiallytried advertising locally themselves which took up quite a lot of their time dealing with the
response butunfortunatelynot attracting the right candidate.Because they advertised they were approached by
a number ofrecruitmentagencies all saying they could fill the role quickly and in some cases ata very affordable
price. They chose to engage with two of these affordable agencies and after two months had only received two
CVs neither of which was suitable.
As the role had now been open for a while the strain was beginning to show in the office so it was decided to look
for other options.It was imperative this did not further burden their Regional Lettings manager with further
administration and also thatthis role was recruited quicklyand efficiently. Satchells spoke to ATS as they
seemed to offer additional services than other agencies theyhad spoken to but at similar costs to the bigger
agencies around.Satchells decided to retain ATS on an exclusive basis,notsomething they had not done
before, as they were promised a more personalised service led by a Partner of the business with over 24 years
recruitmentexperience.
SOLUTIONS
ATS recommended thatthe advert they had advertised previouslywas completelyre-written to make it ‘web
friendly’ to attract the rightcandidates.ATS do not have a database as they feel it is importantto look for
candidates new to the market. The advert was advertised across 5 major job boards.ATS would pre-screen and
interview all the candidates prior to hire as well as aid the recruitmentprocess with the aim ofremoving as much
administration from Simon the Regional Lettings Manager as possible.
RESULTS
Over the course of the advertising campaign there were 49 applications to the role.Unfortunately 38 of these
were unsuitable and were politelyand professionallyrejected 48 hours after application (thereby protecting
Satchells local reputation) all of the other 11 were interviewed by ATS over SKYPE before passing 5 over for
interview. The successful candidate joined their team 4 weeks after firstinterview. Here are a few words from
Simon at Satchells endorsing our service:-
‘I was a little sceptical atfirst with the proposal offered by ATS as I justthoughtit was ‘another’ recruitment
company’s sales patter which would ultimatelydisappointme. Furthermore they were asking for paymentupfront
rather than on the success ofa candidate joining which is notsomething Ihave done before. I am very pleased
that I used ATS and it is the only recruitmentcompanyI will be working with in the future. The service provided
was outstanding and itwas the easiestexperience I have had trying to fill a position. The communication was
regular and thorough,the quality of CV’s sentto us were all relevant to whatI was looking for and it was
extremely good value for moneytaking everything into account.’