HOW TO DEVELOP THE PROFESSIONAL MINDSET

1. Developing the Professional Mindset
using Emotional Intelligence (EQ)
Programme

2. HOW EMOTIONALLY INTELLIGENT
ARE YOU?

3. How EQ are you?
EQ is an active
ingredient in great
leadership.

4. Is it evident and measureable ?
How do you know
your EQ Level?

5. Is it a Number?
Unlike IQ, It cannot
be expressed or
summarised as a
number!

6. Is EQ a skill?
Think of EQ as
competencies in
four different
categories of
personal ability.

7. Daniel Goleman
“In a high-IQ job pool,
soft skills like
discipline, drive and
empathy mark those
who emerge as
outstanding”

8. EQ COMPETENCIES
Self Awareness
Self Management
Social Awareness
Relationship
Management

10. Contained within each
of these four areas are
competencies that set
the best leaders apart
from everyone else.

11. Self Awareness
concerns knowing one's
internal states,
preferences, resources,
and intuitions.

12. The Self Awareness
cluster contains three
competencies......

13. Emotional Self
Awareness: Recognising
one's emotions and their
effects.
Self Awareness

14. Accurate Self -
Assessment: Knowing
one's strengths and
limits.
Self Awareness

15. Self Confidence: A
strong sense of one's
self worth and
capabilities.
Self Awareness

16. Self Management refers
to managing one's own
internal states,
impulses, and
resources.

17. The Self Management
cluster contains six
competencies.

18. Emotional Self Control :
Keeping disruptive
emotions and impulses
in check.
Self Management

19. Self Management
Transparency :
Maintaining integrity,
acting congruently with
one's values.

20. Self Management
Adaptability : Flexibility
in handling change.

21. Self Management
Achievement : Striving
to improve or meeting a
standard of excellence.

22. Self Management
Initiative : Readiness to
act on opportunities.

23. Self Management
Optimism : Persistence
in pursuing goals,
despite set backs.

24. Social Awareness
Social Awareness refers to
how people handle
relationships and
awareness of others
feelings, needs, and
concerns.

25. The Social Awareness
cluster contains three
competencies.

26. Social Awareness
Empathy : Sensing
others feelingsand
perspectives and taking
an active interest in
their concerns.

27. Social Awareness
Organisational
Awareness : Reading a
groups emotional currents
and power relationships.

28. Social Awareness
Service Orientation :
Anticipating,
recognising, and
meeting customer
expectations.

29. Relationship Management
concerns the skill or
adeptness at inducing
desirable resposes in
others.

30. The Relationship
Management cluster
contains six
competencies.

31. Relationship Management
Developing Others :
Sensing others
developmental needs
and bolstering their
abilities.

32. Relationship Management
Inspirational Leadership
: Inspiring and guiding
individuals and groups.

33. Relationship Management
Change Catalyst :
Initiating or managing
change.

34. Relationship Management
Influence : Wielding
effective tactics for
persuasion.

35. Relationship Management
Conflict Management :
Negotiating and
resolving
disagreements.

36. Relationship Management
Teamwork & Collaboration
: Working with others
towards shared goals.
Creating group synergy in
pursuing collective goals.

37. A LOOK AT EQ COMPETENCIES