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How	
  to	
  Have	
  It	
  All:	
  Quality,	
  Cost,	
  
and	
  Performance	
  
X	
  
Paul	
  Menig,	
  CEO	
  
PaulMenig@Tech-­‐I-­‐M.com	
  
Helping	
  You	
  
Get	
  Money	
  Out	
  of	
  Your	
  Business	
  
And	
  
Time	
  for	
  Your	
  Life	
  
Driving	
  Faster	
  Profitable	
  Growth	
  
What	
  I	
  Promised	
  
How	
  to	
  Have	
  It	
  All:	
  Quality,	
  Cost,	
  and	
  Performance	
  
	
  
•  No	
  compromise	
  
•  Advanced	
  manufacturing	
  examples	
  
•  Integrated	
  &	
  Automated	
  SoluKons	
  
•  Order	
  entry	
  to	
  cash	
  from	
  a	
  saKsfied	
  
customer	
  
3	
  Legged	
  Stool	
  with	
  Seat	
  
Cost	
  
Performance	
  
Order	
  Entry	
  to	
  Cash	
  from	
  a	
  SaKsfied	
  Customer	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
PR—Prospect	
  to	
  Repeat	
  
Pit	
  Stop	
  1950	
  67s	
  
h[ps://www.youtube.com/watch?v=RRy_73ivcms	
  
h[ps://www.youtube.com/watch?v=NVJ-­‐gXhscwc	
  
Danica	
  Patrick	
  8.5	
  seconds	
  
h[ps://www.youtube.com/watch?v=RRy_73ivcms	
  
Pit	
  Stop	
  2013	
  <3s	
  
StarKng	
  at	
  1:23	
  
PR—Prospect	
  to	
  Repeat	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
PR—Prospect	
  to	
  Repeat	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
Manual	
  
Input	
  
PR—Prospect	
  to	
  Repeat	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
Decision	
  Decision	
  
Survey	
  
•  15	
  Site	
  visits	
  
– Washington,	
  Oregon,	
  California,	
  Illinois,	
  Indiana,	
  
Michigan,	
  Tennessee,	
  Texas	
  
•  Wri[en	
  Survey	
  
– 13	
  MulKple	
  choice	
  quesKons	
  
– 1	
  Open	
  ended	
  quesKon	
  
– Up	
  to	
  48	
  responses	
  from	
  @212	
  member	
  locaKons	
  
•  23%	
  response	
  rate	
  is	
  outstanding	
  
Spring	
  &	
  Forming	
  Industry	
  is:	
  
Growing	
  
19%	
  
Steady	
  
62%	
  
Shrinking	
  
19%	
  
Expect	
  Change	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
h[ps://www.youtube.com/watch?v=99KNCCIiMQI	
  and	
  
h[ps://www.youtube.com/watch?v=omLKbKakDoY	
  
Spring	
  Manufacture—Overview	
  
MagneKc	
  Force	
  
Sales/MarkeKng/ProspecKng/Tracking	
  
0%	
  
10%	
  
20%	
  
30%	
  
40%	
  
50%	
  
60%	
  
70%	
  
80%	
  
90%	
  
100%	
  
Sales	
  Methods	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Forms	
  of	
  Payment	
  
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Other	
  Issues—Customers	
  
•  Constance	
  price	
  reducKons	
  from	
  customers	
  
and	
  price	
  pressures	
  where	
  it	
  will	
  make	
  it	
  
difficult	
  to	
  keep	
  and	
  raise	
  the	
  wages	
  of	
  
employees	
  
•  Customer	
  process	
  integraKon	
  
•  Warranty	
  
Example	
  ProspecKng	
  Tools	
  
•  Websites	
  need	
  a[enKon	
  
•  Use	
  ERP	
  somware	
  modules	
  if	
  available	
  
•  CRM	
  tools	
  should	
  be	
  invesKgated	
  
•  Spreadsheets	
  should	
  have	
  visual	
  report	
  output	
  
•  Standardize	
  sales	
  reports	
  everyone	
  can	
  use	
  
GravitaKonal	
  Force	
  
IT	
  Support	
  Provided	
  by:	
  
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
Tax	
  &	
  AccounKng	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Phone	
  System	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Other	
  Issues—Supply	
  
•  Supply	
  chain	
  is	
  falling	
  down.	
  Squeezed	
  far	
  too	
  long—so	
  
many	
  are	
  just	
  closing	
  shop.	
  	
  New	
  suppliers	
  hire	
  young	
  
people	
  with	
  no	
  experience,	
  and	
  nobody	
  wants	
  to	
  take	
  on	
  
risk	
  anymore.	
  As	
  a	
  supplier	
  to	
  the	
  Springmaking	
  industry,	
  
we	
  have	
  no	
  choice	
  but	
  to	
  start	
  charging	
  more	
  and	
  at	
  a	
  rate	
  
HIGHER	
  than	
  inflaKon.	
  	
  
•  There	
  seems	
  to	
  be	
  a	
  lack	
  of	
  consistency	
  in	
  the	
  quality	
  of	
  the	
  
raw	
  material	
  used	
  to	
  make	
  springs	
  
•  Disappearance	
  of	
  US	
  Baird/Nilson	
  for	
  new	
  machines	
  
•  Lack	
  of	
  materials	
  
•  Rod	
  availability	
  in	
  US	
  
•  Liability	
  for	
  bad	
  materials	
  or	
  improper	
  cerKficaKon	
  
•  TransportaKon	
  costs	
  
Improve	
  the	
  Supply	
  Chain	
  
•  Value	
  added	
  processes	
  should	
  be	
  internal	
  or	
  
have	
  a	
  close	
  partner	
  
•  Determine	
  which	
  processes	
  are	
  non-­‐value	
  
added	
  and	
  don’t	
  provide	
  a	
  compeKKve	
  
advantage	
  
– Outsource	
  them	
  
FricKonal	
  Forces	
  
Issues	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
KPI—Key	
  Performance	
  Indicators	
  
0.0%	
  
20.0%	
  
40.0%	
  
60.0%	
  
80.0%	
  
100.0%	
  
120.0%	
  
CAD/CAE	
  
ProEngineer,	
  0.0%	
  
AutoCad,	
  50.0%	
  
CaVa,	
  3.3%	
  SolidWorks,	
  36.7%	
  
CorelCAD,	
  0.0%	
  
KeyCreator,	
  10.0%	
  
Other,	
  26.70%	
  
ERP—Enterprise	
  Resource	
  Planning	
  
JobBoss	
  
13%	
  
Shop	
  MRP	
  
2%	
  
Infor	
  Syteline	
  
7%	
  
EPICOR	
  
13%	
  
Plex	
  
9%	
  
Other	
  
56%	
  
Other	
  Issues—People	
  
•  DifficulKes	
  finding	
  people	
  who	
  
– Want	
  to	
  work	
  &	
  learn	
  spring	
  making	
  
– Are	
  younger	
  and	
  can	
  succeed	
  	
  
– Are	
  skilled	
  and	
  competent—technical/metalurgical	
  
– Want	
  to	
  learn	
  manual	
  and	
  CNC	
  controls	
  
– Want	
  to	
  be	
  educated	
  for	
  the	
  future	
  
– Can	
  succeed	
  aging	
  workforce	
  
•  May	
  drive	
  mergers	
  
Other	
  Issues—Internal	
  
•  Be[er	
  spring	
  engineering	
  somware	
  
•  TransiKon	
  from	
  mechanically-­‐actuated	
  
machines	
  to	
  electrically-­‐actuated	
  machines	
  	
  
•  ConKngency	
  planning	
  
Standardized	
  Interface	
  
•  Minimize	
  Kme	
  and	
  effort	
  to	
  get	
  a	
  CNC	
  
machine	
  running	
  quality	
  parts	
  
Compression	
  Spring	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   IteraKon	
  1	
  
Part	
  Number:	
   	
  	
   	
  	
   Run	
  #:	
   	
  	
   	
  	
   Print	
  Rev:	
   	
  	
  
Characht
erisKc	
  
InformaKon	
  about	
  the	
  part	
  design	
  directly	
  out	
  of	
  
design	
  somware	
  database	
  (	
  Print	
  Specs)	
  
Cold	
  Dimensions	
  from	
  
coiling	
  and	
  before	
  
stress	
  relief	
  
Dimensions	
  on	
  iniKal	
  
check	
  amer	
  stress	
  relief	
  
and	
  post	
  processing	
  
In	
  SPEC?	
  
Needed	
  changes	
  in	
  
CNC	
  program	
  
	
  	
  
Nominal	
   Max	
   Min	
   setup	
  results	
   audit	
  results	
   automaKc	
  
amount	
  to	
  adjust	
  the	
  
CNC	
  PGM	
  
End	
  ID	
  1	
   1.5	
   1.52	
   1.48	
   1.53	
   1.518	
   Y	
   FALSE	
  
Middle	
  OD	
   2.5	
   2.52	
   2.48	
   2.51	
   2.498	
   Y	
   FALSE	
  
Total	
  Number	
  of	
  Coils	
   12	
   13	
   11	
   12.8	
   12.9	
   Y	
   FALSE	
  
AcKve	
  Number	
  of	
  Coils	
   10	
   11	
   9	
   10.8	
   10.9	
   Y	
   FALSE	
  
Free	
  Length	
   10	
   10.1	
   9.9	
   12	
   9.8	
   N	
   0.1	
  
Pitch	
   1	
   1.2	
   0.98	
   N	
   -­‐0.98	
  
Spring	
  Rate	
   50	
   55	
   45	
   N/A	
   52	
   Y	
   FALSE	
  
Load	
  1	
   100	
   110	
   90	
   N/A	
   104	
   Y	
   FALSE	
  
Load	
  2	
   200	
   220	
   180	
   N/A	
   208	
   Y	
   FALSE	
  
End	
  ID	
  2	
   1.625	
   1.645	
   1.605	
   1.665	
   1.653	
   N	
   -­‐0.008	
  
Cummins	
  Engine—Jamestown	
  
Force	
  of	
  Nature	
  
Open	
  Discussion	
  of	
  Risks	
  
•  What	
  disrupKons	
  have	
  you	
  experienced	
  this	
  
year	
  alone?	
  
•  What	
  disrupKons	
  have	
  you	
  experienced	
  in	
  
other	
  years?	
  
Atomic	
  Forces	
  
Other	
  Issues—CompeKKon	
  
•  Foreign	
  compeKKon	
  
•  Enabling	
  technology	
  from	
  out	
  of	
  the	
  blue	
  
upsewng	
  industry	
  
•  What	
  are	
  you	
  seeing	
  in	
  terms	
  of	
  compeKKon?	
  
Centrifugal	
  Force	
  
3rd	
  Party	
  CerKficaKons	
  
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Other	
  Issues—Market	
  Constraints	
  
•  Professional	
  standards	
  in	
  wire	
  industry	
  vs.	
  
Japan	
  
•  Verifiable	
  tesKng	
  standards	
  
Other	
  Issues—Government	
  
•  What	
  is	
  the	
  government	
  doing	
  to	
  help	
  small	
  
manufacturers	
  to	
  survive	
  foreign	
  compeKKon.	
  If	
  
U.S.	
  manufacturers	
  have	
  to	
  play	
  by	
  the	
  rules	
  
OSHA,	
  EPA,	
  etc.	
  why	
  do	
  we	
  allow	
  countries,	
  that	
  
don't	
  pracKce	
  this,	
  do	
  business	
  in	
  the	
  USA?	
  Level	
  
the	
  playing	
  field.	
  
•  Government	
  regulaKons	
  and	
  taxes	
  
•  NAFTA	
  could	
  very	
  soon	
  start	
  affecKng	
  the	
  
machine	
  prices	
  coming	
  from	
  outside	
  the	
  U.S.A.	
  	
  
We	
  are	
  already	
  seeing	
  the	
  expired	
  tax	
  credit	
  
affect	
  the	
  machine	
  sales.	
  
Open	
  Discussion	
  
•  What	
  does	
  the	
  government	
  do	
  to	
  your	
  
business?	
  Anything	
  new	
  coming?	
  
•  What	
  market	
  constraints	
  do	
  you	
  have?	
  
Force	
  of	
  Change	
  
7	
  Forces	
  
h[ps://www.youtube.com/watch?v=2qk5vxWY46A	
  
PCB	
  Manufacture—Germany	
  
3	
  Legged	
  Stool	
  with	
  Seat	
  
Cost	
  
Performance	
  
PR—Prospect	
  to	
  Repeat	
  
Sales
Start	
  
ProspecKng	
  for	
  
Business	
  
RFQ	
  
EngineeringOperations
Customer	
  Support	
  
Preliminary	
  
Design	
  
Cost	
  
EsKmaKng	
  
Quote	
  
Purchase	
  
Order	
  
Never	
  
Finish	
  
Final	
  Design	
   Tooling	
  Design	
  
Finance
Scheduling	
  
Internal	
  
ProducKon	
  
External	
  
ProducKon	
  
Pack	
  
&	
  Ship	
  
Parts	
  
Credit	
  Approval	
   Invoice	
  Final	
  Cost	
  
PR—Prospect	
  to	
  Repeat	
  
YourCompany
Customer	
  
Sales	
  
CustomerSupport
Engineering	
  
Never	
  
Finish	
  
OperaKons	
   Parts	
  &	
  
Invoice	
  
Finance	
  
Pit	
  Stop	
  2013	
  <3s	
  
StarKng	
  at	
  1:23	
  
Let’s	
  Spring	
  into	
  acKon!!!	
  
h[ps://www.youtube.com/watch?v=RRy_73ivcms	
  

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How to have it all quality, cost, and performance

  • 1. How  to  Have  It  All:  Quality,  Cost,   and  Performance   X  
  • 2. Paul  Menig,  CEO   PaulMenig@Tech-­‐I-­‐M.com   Helping  You   Get  Money  Out  of  Your  Business   And   Time  for  Your  Life   Driving  Faster  Profitable  Growth  
  • 3. What  I  Promised   How  to  Have  It  All:  Quality,  Cost,  and  Performance     •  No  compromise   •  Advanced  manufacturing  examples   •  Integrated  &  Automated  SoluKons   •  Order  entry  to  cash  from  a  saKsfied   customer  
  • 4. 3  Legged  Stool  with  Seat   Cost   Performance  
  • 5. Order  Entry  to  Cash  from  a  SaKsfied  Customer   Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost  
  • 6. Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost   PR—Prospect  to  Repeat  
  • 7. Pit  Stop  1950  67s   h[ps://www.youtube.com/watch?v=RRy_73ivcms  
  • 9. h[ps://www.youtube.com/watch?v=RRy_73ivcms   Pit  Stop  2013  <3s   StarKng  at  1:23  
  • 10. PR—Prospect  to  Repeat   Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost  
  • 11. PR—Prospect  to  Repeat   Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost   Manual   Input  
  • 12. PR—Prospect  to  Repeat   Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost   Decision  Decision  
  • 13. Survey   •  15  Site  visits   – Washington,  Oregon,  California,  Illinois,  Indiana,   Michigan,  Tennessee,  Texas   •  Wri[en  Survey   – 13  MulKple  choice  quesKons   – 1  Open  ended  quesKon   – Up  to  48  responses  from  @212  member  locaKons   •  23%  response  rate  is  outstanding  
  • 14. Spring  &  Forming  Industry  is:   Growing   19%   Steady   62%   Shrinking   19%  
  • 18. Sales/MarkeKng/ProspecKng/Tracking   0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  
  • 20. Forms  of  Payment   0.0% 20.0% 40.0% 60.0% 80.0% 100.0% 120.0%
  • 21. Other  Issues—Customers   •  Constance  price  reducKons  from  customers   and  price  pressures  where  it  will  make  it   difficult  to  keep  and  raise  the  wages  of   employees   •  Customer  process  integraKon   •  Warranty  
  • 22. Example  ProspecKng  Tools   •  Websites  need  a[enKon   •  Use  ERP  somware  modules  if  available   •  CRM  tools  should  be  invesKgated   •  Spreadsheets  should  have  visual  report  output   •  Standardize  sales  reports  everyone  can  use  
  • 24. IT  Support  Provided  by:   0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
  • 25. Tax  &  AccounKng   0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
  • 27. Other  Issues—Supply   •  Supply  chain  is  falling  down.  Squeezed  far  too  long—so   many  are  just  closing  shop.    New  suppliers  hire  young   people  with  no  experience,  and  nobody  wants  to  take  on   risk  anymore.  As  a  supplier  to  the  Springmaking  industry,   we  have  no  choice  but  to  start  charging  more  and  at  a  rate   HIGHER  than  inflaKon.     •  There  seems  to  be  a  lack  of  consistency  in  the  quality  of  the   raw  material  used  to  make  springs   •  Disappearance  of  US  Baird/Nilson  for  new  machines   •  Lack  of  materials   •  Rod  availability  in  US   •  Liability  for  bad  materials  or  improper  cerKficaKon   •  TransportaKon  costs  
  • 28. Improve  the  Supply  Chain   •  Value  added  processes  should  be  internal  or   have  a  close  partner   •  Determine  which  processes  are  non-­‐value   added  and  don’t  provide  a  compeKKve   advantage   – Outsource  them  
  • 31. KPI—Key  Performance  Indicators   0.0%   20.0%   40.0%   60.0%   80.0%   100.0%   120.0%  
  • 32. CAD/CAE   ProEngineer,  0.0%   AutoCad,  50.0%   CaVa,  3.3%  SolidWorks,  36.7%   CorelCAD,  0.0%   KeyCreator,  10.0%   Other,  26.70%  
  • 33. ERP—Enterprise  Resource  Planning   JobBoss   13%   Shop  MRP   2%   Infor  Syteline   7%   EPICOR   13%   Plex   9%   Other   56%  
  • 34. Other  Issues—People   •  DifficulKes  finding  people  who   – Want  to  work  &  learn  spring  making   – Are  younger  and  can  succeed     – Are  skilled  and  competent—technical/metalurgical   – Want  to  learn  manual  and  CNC  controls   – Want  to  be  educated  for  the  future   – Can  succeed  aging  workforce   •  May  drive  mergers  
  • 35. Other  Issues—Internal   •  Be[er  spring  engineering  somware   •  TransiKon  from  mechanically-­‐actuated   machines  to  electrically-­‐actuated  machines     •  ConKngency  planning  
  • 36.
  • 37.
  • 38.
  • 39. Standardized  Interface   •  Minimize  Kme  and  effort  to  get  a  CNC   machine  running  quality  parts   Compression  Spring                       IteraKon  1   Part  Number:           Run  #:           Print  Rev:       Characht erisKc   InformaKon  about  the  part  design  directly  out  of   design  somware  database  (  Print  Specs)   Cold  Dimensions  from   coiling  and  before   stress  relief   Dimensions  on  iniKal   check  amer  stress  relief   and  post  processing   In  SPEC?   Needed  changes  in   CNC  program       Nominal   Max   Min   setup  results   audit  results   automaKc   amount  to  adjust  the   CNC  PGM   End  ID  1   1.5   1.52   1.48   1.53   1.518   Y   FALSE   Middle  OD   2.5   2.52   2.48   2.51   2.498   Y   FALSE   Total  Number  of  Coils   12   13   11   12.8   12.9   Y   FALSE   AcKve  Number  of  Coils   10   11   9   10.8   10.9   Y   FALSE   Free  Length   10   10.1   9.9   12   9.8   N   0.1   Pitch   1   1.2   0.98   N   -­‐0.98   Spring  Rate   50   55   45   N/A   52   Y   FALSE   Load  1   100   110   90   N/A   104   Y   FALSE   Load  2   200   220   180   N/A   208   Y   FALSE   End  ID  2   1.625   1.645   1.605   1.665   1.653   N   -­‐0.008  
  • 42. Open  Discussion  of  Risks   •  What  disrupKons  have  you  experienced  this   year  alone?   •  What  disrupKons  have  you  experienced  in   other  years?  
  • 44. Other  Issues—CompeKKon   •  Foreign  compeKKon   •  Enabling  technology  from  out  of  the  blue   upsewng  industry   •  What  are  you  seeing  in  terms  of  compeKKon?  
  • 46. 3rd  Party  CerKficaKons   0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%
  • 47. Other  Issues—Market  Constraints   •  Professional  standards  in  wire  industry  vs.   Japan   •  Verifiable  tesKng  standards  
  • 48. Other  Issues—Government   •  What  is  the  government  doing  to  help  small   manufacturers  to  survive  foreign  compeKKon.  If   U.S.  manufacturers  have  to  play  by  the  rules   OSHA,  EPA,  etc.  why  do  we  allow  countries,  that   don't  pracKce  this,  do  business  in  the  USA?  Level   the  playing  field.   •  Government  regulaKons  and  taxes   •  NAFTA  could  very  soon  start  affecKng  the   machine  prices  coming  from  outside  the  U.S.A.     We  are  already  seeing  the  expired  tax  credit   affect  the  machine  sales.  
  • 49. Open  Discussion   •  What  does  the  government  do  to  your   business?  Anything  new  coming?   •  What  market  constraints  do  you  have?  
  • 53. 3  Legged  Stool  with  Seat   Cost   Performance  
  • 54. PR—Prospect  to  Repeat   Sales Start   ProspecKng  for   Business   RFQ   EngineeringOperations Customer  Support   Preliminary   Design   Cost   EsKmaKng   Quote   Purchase   Order   Never   Finish   Final  Design   Tooling  Design   Finance Scheduling   Internal   ProducKon   External   ProducKon   Pack   &  Ship   Parts   Credit  Approval   Invoice  Final  Cost  
  • 55. PR—Prospect  to  Repeat   YourCompany Customer   Sales   CustomerSupport Engineering   Never   Finish   OperaKons   Parts  &   Invoice   Finance  
  • 56. Pit  Stop  2013  <3s   StarKng  at  1:23   Let’s  Spring  into  acKon!!!   h[ps://www.youtube.com/watch?v=RRy_73ivcms