Corprate Brochure

1. Welcome to
ST. JAMES’S PLACE
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3. W elcome to St. James’s Place Wealth Management.
We are a FTSE 250 company with over £25bn of client funds under
management, specialising in the provision of face-to-face financial advice
to individuals, trustees and businesses.
We believe we are uniquely positioned in the wealth management market
because of the strength, depth and experience of our dedicated adviser
team – the St. James’s Place Partnership – and our distinctive approach to
investment management.
The following pages expand a little more on both of these aspects of
our business and explain what you can expect if you become a client of
St. James’s Place. I hope the content is of interest and look forward to
welcoming you as a client in due course.
In the meantime, if you would like to know more about us, please do not
hesitate to get in touch with me, or with one of our Partners; or visit our
website at www.sjp.co.uk.
Thank you for your interest.
David Bellamy
Chief Executive
david.c.bellamy@sjp.co.uk
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4. The St. James’s Place Partnership
T he St. James’s Place Partnership plays the leading role in delivering
our wealth management service. The Partners, so called because of the
way they work in partnership with you, have, on average, over 17 years’
experience in their field and include some of the most experienced and
able professionals working in wealth management today.
Whilst all of our Partners are experienced advisers, some have expertise in
specific and highly technical areas. If your circumstances require additional
expertise, your Partner will consult with, and if necessary introduce,
a specialist colleague. Partners often work alongside your other professional
advisers, providing a complementary service and a fresh perspective.
We have chosen to promote our services exclusively through the
Partnership. This reflects the confidence we have in a Partner’s ability to
provide clients with sound financial advice and to build and maintain long-
term working relationships with them.
Relationships are important. Being able to call upon the services of an
adviser who understands your personal circumstances enables you to
benefit from a source of trusted advice as your financial needs evolve over
the years.
We are committed to supporting our Partners’ ongoing professional
development to ensure that they remain appropriately qualified and
technically able. As a result, we are happy to guarantee the advice that
they give when recommending any of the investments and other services
provided by companies in the St. James’s Place Wealth Management Group.
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5. The St. James’s Place Partnership
includes some of the most experienced
and able professionals working in
wealth management today
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6. Knowing how to take advantage of the
opportunities available to you is key,
making our advice essential
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7. How we can help
A t St. James’s Place we offer wealth management advice to individuals,
trustees and businesses, which is specifically designed around their
individual circumstances. Our services include:
Investments
The right investments can offer real opportunities to enhance your wealth
and protect it against inflation. St. James’s Place has a broad range of funds
to choose from and can provide you with expert advice to help you build
an appropriate portfolio. We can also help to ensure that your investments
are arranged as tax efficiently as possible, whether you are investing for
your own benefit, for your family, or for other beneficiaries.
Retirement planning
For many, retirement will last as long as, if not longer than, their working
lives. While making plans for a long and prosperous retirement is likely
to involve investment in pensions, the range of strategies has never been
wider. Knowing how to take advantage of the opportunities available to
you is key, making our advice essential to both private individuals and
business owners.
Protecting wealth
Protecting the wealth and financial future of our clients’ families is a key
element of our service. We are specialists in providing solutions to meet
exceptional insurance needs, such as unusually high levels of life cover
needed to protect estates from Inheritance Tax, or to protect companies
and the people who own and manage them.
Other services
In order to complement and enhance our own range of services, Partners
also have access to carefully selected external providers. We believe these
providers represent the best of breed in their respective fields and are
capable of delivering the high standards of service you would expect. More
information on these products and services is available from your Partner.
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8. St. James’s Place and you
O ur relationship-based advice service means that we are committed to
helping you to manage your wealth in a way which reflects your personal
circumstances. Putting you firmly at the centre of everything we do is core
to our culture and enables us to run a genuinely client-focused business.
If we do this well, we believe that not only will you remain a client, but
that you may also become an advocate for the company.
We aim to deliver on our commitment to you by:
• Providing personal face-to-face financial advice from an experienced
St. James’s Place Partner
• Giving you the opportunity to review your financial affairs regularly
• Ensuring that your investments are managed effectively
• Ensuring that our correspondence and literature is clear and easy to
understand
• Listening to your feedback
• Ensuring that our dealings with you are sensitive to your needs
We want your experience of St. James’s Place to be positive in every
sense and for all of your dealings with our organisation to meet with your
complete satisfaction.
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9. Putting you firmly at the centre of
everything we do is core to our culture
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10. Getting to know each other
builds trust and establishes
a long-term relationship
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11. Becoming a client
H owever you come into contact with St. James’s Place, our first priority
will be for us to get to know each other. This will involve you meeting
with one of our Partners, so that they can spend time understanding your
personal circumstances and your future financial objectives.
It may take several conversations before we know enough about you to
advise on the appropriate course of action and before you know enough
about us to want to become a client.Taking time to get to know each other
in this way builds trust and helps us to establish a long-term relationship
with you.
When your Partner fully understands your requirements, they
will recommend options that will help you to achieve your goals.
They will also consider whether additional planning, for example tax
planning or the use of Trusts, could help you to arrange your investments
more efficiently.
Our approach is to be open in all of our dealings with clients. Therefore,
your Partner will explain our charges, your statutory rights, any protections
that apply and will also confirm all of their advice in writing.
When you invest, we will confirm back to you the full details of the
investment you have made. Should you wish to, you can then monitor the
performance of your investment daily via our internet site, or by using the
weekday price updates provided in the Daily Telegraph.
We all prefer to do business with someone we both like and trust. We
hope that your St. James’s Place Partner can be that person for all of your
financial planning needs.
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12. Our approach to
investment management
S uccessful investment is critical to your future financial wellbeing,
but it is a field which presents a unique problem: future performance is
unpredictable. As a result, when you choose an investment manager, no
matter how successful, you can never be sure that you have made the right
choice. And even if you have, it may not continue to be the right choice
over the years to come.
We believe that our approach to investment management addresses these
challenges. We do not place your money in the hands of our own team of
investment managers: indeed, we have no investment managers of our
own. Instead, we are free to choose any investment manager from any
fund management firm anywhere in the world.
The responsibility of selecting the range of funds and fund managers that
are made available to St. James’s Place clients at any one time falls upon our
Investment Committee, advised by the respected independent investment
research consultancy, Stamford Associates.
Stamford Associates share their extensive research of the global investment
markets with a small number of companies. We are particularly proud to
have them on our team, as St. James’s Place is the only company they work
with that provides wealth management advice to private individuals.
The Committee meets regularly to review performance and consider
detailed reports from each investment manager. If a change in the
marketplace calls for the addition of another manager, the Committee will
select one. Equally, if the Committee loses confidence in the ability of an
existing manager it will replace them. This process is described in more
detail in the next section.
By selecting a number of leading investment managers and investment
houses with their own distinctive styles, we are able to offer our clients
the opportunity of aiming to obtain consistent, superior investment
performance over the long term.
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13. We believe that our approach
addresses the challenge of
investment manager selection
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14. Whatever the level of
your investment, it is as
important to us as it is to you
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15. Our ongoing relationship
T hroughout this document we have talked about our desire to build
long-term relationships with our clients. While we will keep in touch with
you directly, your primary relationship will be with your St. James’s Place
Partner. From the moment that you decide to become a client, we aim
to demonstrate the value of this relationship through the service that we
deliver to you.
Whatever the level of your investment, it is as important to us as it is to
you. We will keep you informed of the way in which we are looking after
your wealth by giving you access to on-line valuation services, as well as
an annual valuation report. We recognise that your satisfaction as a client
will depend on how well we look after your investments and how well we
keep you informed.
Deciding where to invest your money is only the first step in building
and protecting your wealth. It is what happens after you invest that will
determine whether the outcome meets your expectations.
This is where your relationship with St. James’s Place really is different.
The Investment Committee, aided by Stamford Associates, continually
monitors the fund managers who are charged with the responsibility of
managing your money. This process begins with a detailed analysis of the
manager’s investment style and approach, supported by a stock-by-stock
analysis of each underlying portfolio.
As part of this process, they hold regular meetings throughout the year
with the managers to assess the impact and quality of their underlying
investment decision making. If at any time the Investment Committee
loses confidence in a manager, we will replace them. This happens quickly
and efficiently, at no cost and with no tax implications for you.
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16. The Investment Committee produces a written report twice a year, which
is made available to clients and explains the steps taken and the changes
made in the previous six months.
In addition, our investment specialists produce regular investment and
economic bulletins throughout the year, along with a weekly market
report, all of which are available to you. This information, together with
interviews with the investment managers, recorded exclusively for our
clients, and our Investor magazine, ensures you are kept fully informed of
how your money is being managed.
Your Partner will also discuss the level of ongoing service you would like.
Primarily this will involve holding regular review meetings, either face-
to-face or via the telephone, to discuss your investments and personal
circumstances, thus ensuring that whatever decisions you have made
remain appropriate and continue to meet your objectives.
Whatever your ongoing requirements, your St. James’s Place Partner will
do their best to satisfy them and will agree with you at outset what you
can expect and when.
In order to help your Partner to keep up to date with our ever-changing
financial world, we give them access to a team of specialists who help them
to interpret government policy, tax legislation and changes to economic
factors and investment markets. This means that your Partner is ideally
placed to provide you with regular information and advice on how to
make the most of the financial landscape in which we live.
Whatever the frequency of the regular contact with your Partner,
you should feel free to contact them at any time to discuss any aspect of
your investment.
As we said earlier, putting you firmly at the centre of everything we do is
core to our culture. At St. James’s Place, your relationship with us starts,
rather than ends, at the point you decide to invest.
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17. At St. James’s Place, your relationship
with us starts, rather than ends, at the
point you decide to invest
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18. Your views
A s you will be in regular contact with your Partner, we would encourage
you to discuss any feedback that you have with them in the first instance,
whether this is positive or negative.
We make sure that we give Partners plenty of opportunity to pass on your
views to us. For example, we make the personal contact details of the
entire senior management team available to Partners in a spirit of openness.
This means that at any time, even outside of normal business hours,
a Partner can swiftly and easily contact any member of the management
team from the Chairman downward if they need to.
We encourage Partners to solicit client feedback, as it helps us to monitor
how we are doing and lets us know what we may need to change in order
to provide a better service.
We also consult with clients directly through satisfaction surveys, focused
research and client events. Outside of these processes, you should feel free
to contact us directly at any time, which you can do by phoning our main
Head Office switchboard on 01285 640302 or by leaving your comments
on our internet site at www.sjp.co.uk under ‘contact us’.
We believe that focusing on the strength of the relationship between Partners
and clients, and building on the success of our approach to investment
management, has made St. James’s Place the company it is today.
We are committed to developing these two principles further, as they
create an environment which makes St. James’s Place a great company
with which to do business.
Now that you have a greater understanding of what you can expect should
you become a client, we hope that you will see St. James’s Place as a
company you would trust with your investments and all of your financial
planning needs.
We look forward to welcoming you as a client.
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20. Members of the St. James’s Place Wealth Management Group are authorised and regulated by the Financial Services Authority.
The St. James’s Place Partnership and the title ‘Partner’ are the marketing terms used to describe St. James’s Place representatives.
St. James’s Place Wealth Management Group plc.
Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, Gloucestershire, GL7 1FP, United Kingdom
Registered in England Number 2627518
www.sjp.co.uk
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SJP570-VR17 (01/11)