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Paul Marriott
Paul.Marriott@sap.com
22nd November 2019
The Next Era of Business Innovation &
Exceptional Customer/Citizen Experience
2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
We are living
in the age of
digital disruption
UX
mobilityInternet of Things
B2B marketplace
Cloud
Big Data
Blockchaincyber security
Machine learning
Social
3d printing
API & MicroservicesRobotics
Artificial Intelligence
In-memory computing
Digital Assistants
Nano-technology
3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Our Role @SAP
4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
All figures based on non-IFRS.
• Integrated Intelligent Suite
• Revolutionizing Customer
Experience with C/4HANA
• Leading the Experience
Management category
• Innovation with Intelligent
Systems (Leonardo)
Sybase
Launched
SAP Business Suite
powered by SAP HANA
Public Cloud
SAP HANA
Enterprise Cloud
2X Addressable Market Be the most innovative cloud company powered by SAP HANA Intelligent Enterprise
SAP Analytics Cloud
2014 2015 2016 2017 2018201320122011UNTIL 2010
€ 0.0bn €0.0bn
€0.3bn
€0.8bn
€1.1bn
€2.3bn
€3.0bn Cloud
Revenue
€3.8bn
€5.0bn
Our Cloud Strategy & Investment
5PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Service Costs
Unemployment
Financials
Crime Rates
Efficiency
Import & Export
8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Citizen Sentiment
NPS
Civil Engagement
Service Feedback
Employee Engagement
Social Capital
9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Delivering Exceptional
Employee Experience”
Steve Watson | Senior Solutions Consultant, SAP ANZ
11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Network &
Spend Management
Enabling The Intelligent Enterprise
Digital Core
People
Management
Customer
Experience
Digital Supply
Chain
Employee
Customer
Product
Brand
Outcomes
Insights
Actions
12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Modern
Architecture for
Instant Insight
Intuitive Experience Next Generation
Business Processes
Role-Based
Hands-Free Conversation
Embedded Analytics & Collaboration
Simple data structures
Speed on primary data
Single source of truth
Automation
Machine Learning & RPAs
Prediction & Simulation
Foundation of the Intelligent Enterprise: SAP S/4HANA
13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP ECC vs. S/4HANA Database & Table Structures
Sales Order
Delivery
Billing Document
Status Info
Conditions
Document Flow
SALES FINANCE
MATERIAL VALUES
Valuation in MM or Valuation ML
MATERIAL QUANTITIES
SAP Business Suite
VBAK
LIKP
VBRK
VBUK
KONV
VBFA
VBAP
LIPS
VBRP
VBUP
VAKPA
VLKPA
VRKPA
VBOX
VAPMA
LKPMA
VRPMA
BKPF
COBK
ANEK
MLHD*
BSEG
FAGLF
LEXA*
COEP
ANEP
MLIT*
ANEA
GLT0
LFC1
FAGLF
LEXT*
COSS
ANLC
MLCD*
KNC1
LFC3
COSP
ANLP
MCLR*
KNC3 BSIS
BSID
FAGL
BSIS
BSIM*
BSAS
BSAD
FAGL
BSAS
CKMI1*
BSIK
BSAK
GL, AR, AP
New GL
CO
AA
ML
Aggregates
Hybrid: Master Data
with Valuated Stock
MBEW
EBEW
QBEW
OBEW
MBEWH
EBEWH
QBEWH
OBEWH
CKMLC
R
CKMLPP
MKPF MSEG
MCHB
MSKA
MSSA
MSTE
MARC
MKOL
MSSL
MSTQ
MARD
MSPR
MSSQ
MSTB
MSKU
MSLB
MSSAH
MSTEH
MARCH
MSLBH
MSKAH
MSTBH
MSTQH
MARDH
MCHBH
MSKAH
MSSQH
MKOLH
MSKUH
History
Aggregates
Stock Aggregates History
Material Document
Inventory Movements
Hybrid: Master Data with Stock Aggregates
Document
Header
indices Document indicesTotals
Item Header Item
Index for Rebates
14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP ECC vs. S/4HANA Database & Table Structures
SALES FINANCE
MATERIAL VALUES MATERIAL QUANTITIESOn the fly aggregation and compatibility
views for indices and obsolete tables
VBAK
LIKP
VBRK
PRCD
ELEMENTS
VBFA
VBAP
KIPS
VBRP
BKPF BSEG
ACDOCA
FAAT
DOC IT
FAAT
YODA
FAAT
PLAN
VALUES
Used for Master Data Only
MBEW
EBEW
QBEW
OBEW
CKMLC
R
CKMLPP
MATDOC
MATDOC
EXTRACT
MCHB
MSKA
MARC
MKOL
MARD
MSPR
MSKU
MSLB
ML Valuation Material Document
Used for Master Data Only
Document
Header incl. Status
Document
Item incl. Status Header Item
15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Delivering Standard Process
in S/4HANA Cloud”
Steve Watson | Senior Solutions Consultant, SAP ANZ
16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP & AoG Standard Processes
Leveraging 40+ years of process excellence, standardisation and localised best practices
Clusters and Agencies using SAP
Clusters Other Agencies
Department of Education Fire & Rescue + Rural Fire Service + State Emergency Services
Transport for NSW NSW Police
Department of Customer Service + Department of Premier & Cabinet + Treasury iCare
Department of Stronger Communities Taronga Conservation Society
Department of Planning, Industry and. Environment Legal Aid Commission of NSW
Parliament NSW
Port Authority of NSW
Sydney Olympic Park Authority
TAFE NSW
NSW Government Standard Business Processes
7 of 8 clusters
are on SAP
700 FTE to
110,000
employees
Finance,
Procurement, HR
Asset
Management
Leveraging SAP
Best Practices
Delivered by
Partners or SAP
17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
NSW’s AoG CSS Process Standards Leveraging SAP Best Practices
Enabling System/Manual Process Steps
SAP 258
Manual 6
Non-SAP system 76
Total 340
1
A summary of the process steps and the
enabling systems within Level 1 Process group
STD.FI.GA.000 - General Ledger Accounting
1As per NSW Government Standard Business Processes V7.3
18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Delivering Standard Process
in S/4HANA Cloud”
Steve Watson | Senior Solutions Consultant, SAP ANZ
19PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA Cloud Momentum
Standing apart with Intelligent ERP
20© 2019 SAP SE or an SAP affiliate company. All rights reserved.
Machine Learning Investment & Roadmap
Learning
Recommender
Job
Analyzer
Employee Self
Service Bot Total Workforce
Insights
Resume
Matching
Manager &
Administrator Self
Service Bot
Career Planning
"People like me"
Knowledge
Bots
Payroll Fraud
Detection
SAP Fieldglass Live
Insights
Job Matching
for Candidates
Support and
Productivity
BotsJob Seeker
Resume
Ranking
Intelligent Customer
Experience Suite
Lead
Intelligence
Customer
Retention
Ticket
Intelligence
Product & Offer
Recommendation
Influencer Map &
Deal Finder
Multi-Touch
Customer Attribution
Contextual
Merchandizing
Self-Writing
Expense
Computer Vision
Receipts
Anomaly
Detection
AI Expense
Approvals
Invoice
Digitization
AI Invoice
Processing
Itinerary
Capture
Chatbot
BookingsRisk Impact
Predictions
Automated
Duty of Care
Proactive
Assistant
Semantic
Contract Repository
Item
Recommendation
Self-Service
Contracts
Attribute
Normalization
Semantic
Search
Item
Normalization
Sourcing
Optimization
Sourcing
Recommendation
Job Matching
Timesheet
Anomaly
DetectionProgram Office
Guidance
Job
Normalization
Statement of
Work Builder
Contract
Consumption
SAP Tax
Compliance Smart
Automation
Payment Block – Cash
Discount at Risk
Smart Alerts for Real
Spend and P&L Analysis
Demand-Driven
Replenishment Adjustment
Stock in
Transit
Sales Performance
Prediction
Cash
Application
MachineLearning
Predictive
Engineering
Insights
Predictive & Prescriptive
Maintenance
Demand
Sensing
Predictive Overall
Equipment
EffectivenessPredictive Quality
Management
Smart Worker
Enablement on
Shop Floor
Supply Chain
Segmentation
Advanced
Forecast
AccuracyManufacturing &
Supply Chain
Chatbot
Bookings
21PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA Momentum
Reduction in days
sales outstanding
48%
Shorter delivery
lead time
30%
Increase in
operational
efficiency
60%
SAP S/4HANA
Customers
12,000+
Live Customers
3,700+
Faster material
requirements
planning
95%
Faster report
generation
80%
Visibility of
inventory across
all locations
100%
22PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Explore the business value of SAP S/4HANA, by
function, for your industry
SAP S/4HANA Business Value Advisor
Self Service - http://impact.s4value.com
23PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Innovation Case & Efficiency Case
§ Industry innovation trends
§ Relevant innovation scenarios
§ Effort estimate
Target Products & Target Instances
§ Midterm target architecture
§ Scope-based product recommendations
§ Technical preparation e.g. instance approach,
custom code and simplification
Approach & Sequencing of Project Plans
§ Conversion vs. greenfield
§ Single step vs. multistep
§ Alignment with business requirements such
as downtime reduction
Technical Evaluation – What? Transformation Evaluation – How?Business Evaluation – Why?
SAP S/4HANA 90-Day Remote Adoption Starter
Over the course of 90 days,
we guide you through a
well-defined sequence of
activities using self-service
tools, checklists and
methodologies.
With 10-12 other customers
and under SAP guidance, you
will have the unique
opportunity to discuss with
SAP experts as well as with
other SAP users.
At the end of the 90-day program,
you will have built your own Plan
1.0 of your SAP S/4HANA
transition covering Business &
Technology and from where you
can define the next steps.
http://www.sap.com/s4hana-starterGo Here:
24PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA + SAP Cloud Platform Innovation
Extend
Cloud and
On-Premise Apps
Connect
People and Data
Build
Differentiating Digital Apps
Integrate
Apps, Data, and Processes
S/4HANA
25© 2019 SAP SE or an SAP affiliate company. All rights reserved.
96%
of the leaders say
digital transformation
is a core business
goal compared with
61% for all others
92%
of leaders report that they
have mature digital
transformation strategies and
processes in place to
improve the customer
experience compared with
just 22% of all others
48%
of the top 100 leaders said
that investing in digital skills
and technology was most
important for driving
revenue in the next two
years, compared with only
30% of others
7X
As many of the
leaders had invested
in machine learning,
(50% compared to
7%)
Source: SAP Digital Transformation Executive Study with Oxford Economics
Paul Marriott
@pmmarriott
paul.marriott@sap.com

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SAUG New Zealand SAP Keynote (Wellington)

  • 1. Public Paul Marriott Paul.Marriott@sap.com 22nd November 2019 The Next Era of Business Innovation & Exceptional Customer/Citizen Experience
  • 2. 2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ We are living in the age of digital disruption UX mobilityInternet of Things B2B marketplace Cloud Big Data Blockchaincyber security Machine learning Social 3d printing API & MicroservicesRobotics Artificial Intelligence In-memory computing Digital Assistants Nano-technology
  • 3. 3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Our Role @SAP
  • 4. 4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ All figures based on non-IFRS. • Integrated Intelligent Suite • Revolutionizing Customer Experience with C/4HANA • Leading the Experience Management category • Innovation with Intelligent Systems (Leonardo) Sybase Launched SAP Business Suite powered by SAP HANA Public Cloud SAP HANA Enterprise Cloud 2X Addressable Market Be the most innovative cloud company powered by SAP HANA Intelligent Enterprise SAP Analytics Cloud 2014 2015 2016 2017 2018201320122011UNTIL 2010 € 0.0bn €0.0bn €0.3bn €0.8bn €1.1bn €2.3bn €3.0bn Cloud Revenue €3.8bn €5.0bn Our Cloud Strategy & Investment
  • 5. 5PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  • 6. 6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  • 7. 7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Service Costs Unemployment Financials Crime Rates Efficiency Import & Export
  • 8. 8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Citizen Sentiment NPS Civil Engagement Service Feedback Employee Engagement Social Capital
  • 9. 9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  • 10. 10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Delivering Exceptional Employee Experience” Steve Watson | Senior Solutions Consultant, SAP ANZ
  • 11. 11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Network & Spend Management Enabling The Intelligent Enterprise Digital Core People Management Customer Experience Digital Supply Chain Employee Customer Product Brand Outcomes Insights Actions
  • 12. 12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Modern Architecture for Instant Insight Intuitive Experience Next Generation Business Processes Role-Based Hands-Free Conversation Embedded Analytics & Collaboration Simple data structures Speed on primary data Single source of truth Automation Machine Learning & RPAs Prediction & Simulation Foundation of the Intelligent Enterprise: SAP S/4HANA
  • 13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP ECC vs. S/4HANA Database & Table Structures Sales Order Delivery Billing Document Status Info Conditions Document Flow SALES FINANCE MATERIAL VALUES Valuation in MM or Valuation ML MATERIAL QUANTITIES SAP Business Suite VBAK LIKP VBRK VBUK KONV VBFA VBAP LIPS VBRP VBUP VAKPA VLKPA VRKPA VBOX VAPMA LKPMA VRPMA BKPF COBK ANEK MLHD* BSEG FAGLF LEXA* COEP ANEP MLIT* ANEA GLT0 LFC1 FAGLF LEXT* COSS ANLC MLCD* KNC1 LFC3 COSP ANLP MCLR* KNC3 BSIS BSID FAGL BSIS BSIM* BSAS BSAD FAGL BSAS CKMI1* BSIK BSAK GL, AR, AP New GL CO AA ML Aggregates Hybrid: Master Data with Valuated Stock MBEW EBEW QBEW OBEW MBEWH EBEWH QBEWH OBEWH CKMLC R CKMLPP MKPF MSEG MCHB MSKA MSSA MSTE MARC MKOL MSSL MSTQ MARD MSPR MSSQ MSTB MSKU MSLB MSSAH MSTEH MARCH MSLBH MSKAH MSTBH MSTQH MARDH MCHBH MSKAH MSSQH MKOLH MSKUH History Aggregates Stock Aggregates History Material Document Inventory Movements Hybrid: Master Data with Stock Aggregates Document Header indices Document indicesTotals Item Header Item Index for Rebates
  • 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP ECC vs. S/4HANA Database & Table Structures SALES FINANCE MATERIAL VALUES MATERIAL QUANTITIESOn the fly aggregation and compatibility views for indices and obsolete tables VBAK LIKP VBRK PRCD ELEMENTS VBFA VBAP KIPS VBRP BKPF BSEG ACDOCA FAAT DOC IT FAAT YODA FAAT PLAN VALUES Used for Master Data Only MBEW EBEW QBEW OBEW CKMLC R CKMLPP MATDOC MATDOC EXTRACT MCHB MSKA MARC MKOL MARD MSPR MSKU MSLB ML Valuation Material Document Used for Master Data Only Document Header incl. Status Document Item incl. Status Header Item
  • 15. 15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Delivering Standard Process in S/4HANA Cloud” Steve Watson | Senior Solutions Consultant, SAP ANZ
  • 16. 16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP & AoG Standard Processes Leveraging 40+ years of process excellence, standardisation and localised best practices Clusters and Agencies using SAP Clusters Other Agencies Department of Education Fire & Rescue + Rural Fire Service + State Emergency Services Transport for NSW NSW Police Department of Customer Service + Department of Premier & Cabinet + Treasury iCare Department of Stronger Communities Taronga Conservation Society Department of Planning, Industry and. Environment Legal Aid Commission of NSW Parliament NSW Port Authority of NSW Sydney Olympic Park Authority TAFE NSW NSW Government Standard Business Processes 7 of 8 clusters are on SAP 700 FTE to 110,000 employees Finance, Procurement, HR Asset Management Leveraging SAP Best Practices Delivered by Partners or SAP
  • 17. 17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ NSW’s AoG CSS Process Standards Leveraging SAP Best Practices Enabling System/Manual Process Steps SAP 258 Manual 6 Non-SAP system 76 Total 340 1 A summary of the process steps and the enabling systems within Level 1 Process group STD.FI.GA.000 - General Ledger Accounting 1As per NSW Government Standard Business Processes V7.3
  • 18. 18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Delivering Standard Process in S/4HANA Cloud” Steve Watson | Senior Solutions Consultant, SAP ANZ
  • 19. 19PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP S/4HANA Cloud Momentum Standing apart with Intelligent ERP
  • 20. 20© 2019 SAP SE or an SAP affiliate company. All rights reserved. Machine Learning Investment & Roadmap Learning Recommender Job Analyzer Employee Self Service Bot Total Workforce Insights Resume Matching Manager & Administrator Self Service Bot Career Planning "People like me" Knowledge Bots Payroll Fraud Detection SAP Fieldglass Live Insights Job Matching for Candidates Support and Productivity BotsJob Seeker Resume Ranking Intelligent Customer Experience Suite Lead Intelligence Customer Retention Ticket Intelligence Product & Offer Recommendation Influencer Map & Deal Finder Multi-Touch Customer Attribution Contextual Merchandizing Self-Writing Expense Computer Vision Receipts Anomaly Detection AI Expense Approvals Invoice Digitization AI Invoice Processing Itinerary Capture Chatbot BookingsRisk Impact Predictions Automated Duty of Care Proactive Assistant Semantic Contract Repository Item Recommendation Self-Service Contracts Attribute Normalization Semantic Search Item Normalization Sourcing Optimization Sourcing Recommendation Job Matching Timesheet Anomaly DetectionProgram Office Guidance Job Normalization Statement of Work Builder Contract Consumption SAP Tax Compliance Smart Automation Payment Block – Cash Discount at Risk Smart Alerts for Real Spend and P&L Analysis Demand-Driven Replenishment Adjustment Stock in Transit Sales Performance Prediction Cash Application MachineLearning Predictive Engineering Insights Predictive & Prescriptive Maintenance Demand Sensing Predictive Overall Equipment EffectivenessPredictive Quality Management Smart Worker Enablement on Shop Floor Supply Chain Segmentation Advanced Forecast AccuracyManufacturing & Supply Chain Chatbot Bookings
  • 21. 21PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP S/4HANA Momentum Reduction in days sales outstanding 48% Shorter delivery lead time 30% Increase in operational efficiency 60% SAP S/4HANA Customers 12,000+ Live Customers 3,700+ Faster material requirements planning 95% Faster report generation 80% Visibility of inventory across all locations 100%
  • 22. 22PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Explore the business value of SAP S/4HANA, by function, for your industry SAP S/4HANA Business Value Advisor Self Service - http://impact.s4value.com
  • 23. 23PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Innovation Case & Efficiency Case § Industry innovation trends § Relevant innovation scenarios § Effort estimate Target Products & Target Instances § Midterm target architecture § Scope-based product recommendations § Technical preparation e.g. instance approach, custom code and simplification Approach & Sequencing of Project Plans § Conversion vs. greenfield § Single step vs. multistep § Alignment with business requirements such as downtime reduction Technical Evaluation – What? Transformation Evaluation – How?Business Evaluation – Why? SAP S/4HANA 90-Day Remote Adoption Starter Over the course of 90 days, we guide you through a well-defined sequence of activities using self-service tools, checklists and methodologies. With 10-12 other customers and under SAP guidance, you will have the unique opportunity to discuss with SAP experts as well as with other SAP users. At the end of the 90-day program, you will have built your own Plan 1.0 of your SAP S/4HANA transition covering Business & Technology and from where you can define the next steps. http://www.sap.com/s4hana-starterGo Here:
  • 24. 24PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP S/4HANA + SAP Cloud Platform Innovation Extend Cloud and On-Premise Apps Connect People and Data Build Differentiating Digital Apps Integrate Apps, Data, and Processes S/4HANA
  • 25. 25© 2019 SAP SE or an SAP affiliate company. All rights reserved. 96% of the leaders say digital transformation is a core business goal compared with 61% for all others 92% of leaders report that they have mature digital transformation strategies and processes in place to improve the customer experience compared with just 22% of all others 48% of the top 100 leaders said that investing in digital skills and technology was most important for driving revenue in the next two years, compared with only 30% of others 7X As many of the leaders had invested in machine learning, (50% compared to 7%) Source: SAP Digital Transformation Executive Study with Oxford Economics