1. Microsoft Premier Developer
Premier Developer Support
Speed Your Development Lifecycle and
Time to Market
As a software developer, you are constantly
looking for ways to reduce your development
costs and accelerate product delivery time.
The Microsoft® Premier Developer team can
help with an extensive selection of services
designed to assist you through all phases of
your product development lifecycle—and to
more successfully develop, deploy, and
support solutions by using Microsoft
technologies. The result? A complete, end-to-
end services solution.
Develop Better Products, Faster
Get access to Microsoft technical
expertise throughout your development
lifecycle. Our experts will provide
architectural guidance and design
recommendations to help you develop
the best products possible. You will also
have access to Microsoft developer
consultants for project-based consulting
to supplement your development team.
We can help you deliver your product
faster by using the latest Microsoft
technologies, while helping to reduce
your development risks. Microsoft will be
there to assist your development team
when issues arise to increase their
efficiency and keep them focused on
completing the development of your
products. We will also aid your support
staff by giving them the ability to escalate
support issues to Microsoft that may
require Microsoft expertise for resolution.
Benefits
 Reduce your development risk and
cost.
 Accelerate product delivery time.
 Increase staff development efficiency.
 Benefit from value-added services for
every stage of the development
lifecycle.
“With Premier Support, we are better
able to keep our business-critical
systems running without interruption,
so we can deliver services to our
customers and comply with
government regulations.”
Fabio Catassi, Chief Technology
Officer, Mediterranean Shipping
Company
For more information about Premier
Support for Partners
pisvsale@microsoft.com
microsoft.com/premier

2. © 2012 Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Names and/or data
used in screens are fictitious, unless otherwise noted. Microsoft, MS-DOS, Windows, Windows NT, and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Microsoft Corporation • One Microsoft Way • Redmond, WA 98052-6399 • USA
Premier Developer Support
Developing better products, faster.
Direct Access to Microsoft Experts
Throughout Development
Plan your lifecycleservices with the help
of a designated person who understands
product development lifecycles and the
business needs of the software industry.
This direct point of contact will serve as
your advocate within Microsoft acting as
a technical advisor and to address and to
addressing and escalating your problems
until relief is provided. Plus, you may have
the opportunity to participate in product
group programs and influencefuture
Microsoft technologies.
Cost EffectivelyBuild Your Knowledge
and Skills
Increase the knowledge and skills of your
staff through hands-on workshops and
direct access to Microsoft technical
expertise and online resources. Gain
advanced information about our product
roadmaps and future technology
direction. Your team will be prepared to
develop by using technologies earlier in
the product lifecycle—before the
technology becomes a commodity
Flexible Offerings
Our standard developer offering is
Premier Support for Developers (PSfD).
Additionally we offer Premier Support for
Partners (PSfP) providing additional
services to meet the needs of commercial
software vendors.
Available Services
Service Management
Resource Facilitation
Service Delivery Planning
Escalation Management
Proactive Information Distribution
Global Service Coordination
Dedicated support professional or team
Information Services
Managed Newsgroups
Microsoft Premier Online
Regular Status Reporting
Consulting
Development Consulting
Custom Project-Based Consulting
Lab Services
Workshops
Problem Resolution Services
Problem Resolution Hours
Rapid Onsite Support Service
Multi-Vendor Coordination
Hotfix Redistribution and pass through
assistance
Specialized Services
Application Development Consulting
Prototype/Proof of Concept
Architecture Guidance
Design review and guidance
Test planning and methodology
Scripting and testing tools
Custom project-based consulting
Lab Engagements
Application performance testing and
benchmarking
Operating system and database migration
Problem Isolation Lab
Scalability Lab
Workshops
Troubleshooting and Debugging
Development