2. Introduction
27 years experience in Credit Management and Order
to Cash
15 years in trade credit,12 in consumer
18 years managerial experience
MCICM qualified since 2001
Fellow of the Association of Credit Professionals
3. Areas of Experience
I have experience in the following areas:
Credit Control at all levels through to litigation
Credit Scoring and Lending
Training Delivery
Sourcing and set up of new Credit Control systems
DCA Panel set up and Management
Team/Departmental Set up and ongoing Management
Outsource set up and Management
Departmental restructures
Process Re-engineering
Offshoring and ongoing Management
4. Experience Detail
All collections workflows- from courtesy calling to enforcement tailored by
business sector and customer segment
Design and implementation of Dunning Cycles
SLA/KPI introduction and ongoing Management/trend analysis
DCA Panel set up and ongoing Management
Internal and External set up and management of legal activities
Introduction of Credit Policy and Procedure into organisations
Writing of Credit Scorecards and ongoing management and trend analysis
Team Management both internal and external through outsourcing and off
shoring of up to 60 people
Sourcing ,selection and implementation of new Credit/Collections
systems/software
Strong people management skills including coaching, developing, appraising,
disciplinaries across multi-culture departments
Internal and external customer relationship management
Budgetary control
5. Key Strengths
Strong people/communication skills
Results orientated
People coaching and development
Pro-active approach to problem solving
Ability to think strategically and outside of the box
Astute commercial awareness
Attention to detail/analytical whilst maintaining focus
6. Specialities
People management and development
Process improvement and implementation
Change management
New software implementation
Bad debt/Provision reduction
Improved DSO/Overdues
Increasing profitable sales
7. KPI Achievements
KPI Achievements
Dates Achieved
Company KPI From To From To Comments
UNIT4 Business Software DSO Aug-12 Present 77 51
90 Day Debt Aug-12 Present £2.5m 800k
360 day debt Aug-12 Present £800k £250k
Cash Collected Aug-12 Present 75% 120%
Query Value Aug-12 Present 3m 1m
Bad debt provision Aug-12 Present £400k £174k
Ovo
DCA
liquidation(Final) Feb-12 May-12 5% 15%
Davies Key account overdues Sep-10 Apr-11 80% 21%
Aged debt Feb-11 Apr-11 Reduced by £200k
Cash collections Feb-11 Apr-11 Increased by 80%
Alamy DSO Sep-05 Jun-10 60 41
Overdues Sep-05 Jun-10 66% 11%
180 day debt Sep-07 Sep-08 £135k £8k
Roll rate to 90 days Sep-07 Jun-10 8% 1%
Budgetary Sep-08 Jun-10 Savings of £50k(25% maintaining KPI/SLA)
ATS Overdues Jun-03 Aug-05 £40m £18m
Bad debt provision Jun-03 Aug-05 £8m £4m
Roll rate to 90 days Jun-03 Aug-05 40% 9%
Roll rate to 180 days Jun-03 Aug-05 20% 4%
npower DD reject rates Oct-02 Mar-03 15% 2%
Aged debt Jun-02 Mar-03 Reduced by £200k
8. Summary
27 years experience with 18 at a senior level
MCICM qualified since 2001
Proven track record significantly improving KPI’s
Experience covers wide range of business and
customer types
Set up and managed both outsource activities and
offshore arrangements
Strong people management skills