Email has now been around for a very long time. You may think you know how to properly send marketing email, but you're likely mistaken. Drawing on millions of data points and years in the space, Litmus's VP of Marketing Justin Jordan, presents all the ways you can improve email at Price Intelligently's SaaSFest 2016.
34. @meladorri @litmusapp #saasfest16
Top Reasons Consumers Report Spam
0% 10% 20% 30% 40% 50% 60%
43%
45%
50%
51%
53%
57%
Percentage of consumers who have marked promotional emails from a brand as spam
Irrelevant or too many emails
No longer interested in the brand
Didnât subscribe to receive emails
Couldnât easily unsubscribe
Bad customer service experience
Didnât work well on smartphone
Source: Litmus/Fluent Survey
35. #ASCENDSUMMIT // @meladorri@meladorri @litmusapp #saasfest16
SUBSCRIBER EXPERIENCE
FROM NAME
SUBJECT
LINE
PREVIEW âš
TEXT
INBOX
OPEN TAP/CLICK
EMAIL BODY
36. @meladorri @litmusapp #saasfest16
24%
34%
42%
From name
Subject line
Preview text
Subscribers look at from name ïŹrst,
subject line second
Whatâs the ïŹrst think you
look at when deciding
whether to open an email?
Source: Litmus/Fluent Survey
44. @meladorri @litmusapp #saasfest16
46%
54%
Yes No
54% of subscribers say theyâve felt
tricked by a subject line
Have you felt cheated,
tricked, or deceived into
opening a promotional email
by itâs subject line?
Source: Litmus/Fluent Survey
49. #ASCENDSUMMIT // @meladorri@meladorri @litmusapp #saasfest16
SUBSCRIBER EXPERIENCE
FROM NAME
SUBJECT
LINE
PREVIEW âš
TEXT
INBOX
OPEN TAP/CLICK
EMAIL BODY
55. @meladorri @litmusapp #saasfest16
10%
20%
30%
40%
50%
60%
70%
Jan-11
M
ar-11
M
ay-11
Jul-11
Sep-11
N
ov-11
Jan-12
M
ar-12
M
ay-12
Jul-12
Sep-12
N
ov-12
Jan-13
M
ar-13
M
ay-13
Jul-13
Sep-13
N
ov-13
Jan-14
M
ar-14
M
ay-14
Jul-14
Sep-14
N
ov-14
Jan-15
M
ar-15
M
ay-15
Jul-15
Sep-15
N
ov-15
Jan-16
M
ar-16
Mobile email opens: +600% in 5 years
8%
56%
Source: Litmus Email Analytics
56. @meladorri @litmusapp #saasfest16
70%+ open on mobile < 15% open on mobile
Know your audience
57.
58. @meladorri @litmusapp #saasfest16
43%
51%
Emails look bad on mobile?
said theyâve marked a brand as spam
said theyâve unsubscribed
Source: Litmus/Fluent Survey
66. @meladorri @litmusapp #saasfest16
Video in emailVideo with email
NEWSNEWS
Press play and watch without leaving the emailClick to watch video on a landing page
Video
79. @meladorri @litmusapp #saasfest16
Follow the funnel
Audience: Annual customers w/
no login for 90 days
Open rate: 25.12%
Click rate: 0.33% (TWO clicks)
80. @meladorri @litmusapp #saasfest16
Follow the funnel
Log-in rate after 1 week: 4.46%
After 1 month: 13.45%
Although the click rate is low,âš
the email is still effective.