1. Patricia R. Smogor
234 Sir Walter Drive
Bumpass, VA 23024
540 872-3969-Home 540 872-6949 Cell
Summary
Analyst with 15 years in various Business Analyst roles, providing project management and software
integration services, 15 years in Information Technology and 12 years’ health care industry experience.
As an Analyst, researched, structured and documented requirements to accomplish roll-out new
Medicare IDX platform. Applied Organizational Change Management and facilitation skills to work
closely with internal and legacy programmers, aiding rapid development. Balance strong technical and
interpersonal skills to advance team’s effectiveness while meeting assigned milestones. Use strong
interviewing, organizational and writing skills to clearly document technical requirements and effectively
address stakeholders’ needs. Managed health care industry learning delivery within professional
development department of global professional services firm and successfully managed the data center
for large medical billing service.
Specific Expertise
• Experience with working under close deadlines ensuring project released on time.
• Ability to join forces with peers in both business and technical areas to deliver quality business
process solutions in line with corporate priorities.
• Software Development Life Cycle (SDLC) experience including Requirements gathering,
Specifications Analysis/Design, Testing and implementation.
• Preparing, Analyzing and Reviewing of Software and Business Requirement Documents,
including getting signoff on each phase of the project by the client.
• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and
organized the software requirements in structured ways to track development.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the
requirements in a format that can be reviewed and understood by both technical and non-
technical people.
• Track project activities and ongoing project related issues.
• Carry out weekly module meetings identifying potential issues with application integration.
• Create and run DBMS SQL queries for reporting to keep project on time and task.
• Worked on different databases to maintain and improve quality of the data.
• Worked in close organization with the development team to develop the software from known
requirements.
• Worked in close coordination with the testing team in developing test plan and test cases from
functional and business requirements.
• Extensive experience in holding Joint Application Development (JAD) sessions.
• Extensive experience with forms, reports and letters systems and business intelligence.
• Interfaces with all areas affected by the project including end users, computer services, and
client services.
• Oversees/coordinates all aspects of project and serves as project manager between clients,
systems, line management and other departments.
• Plans and directs schedules as well as project budgets.
• Monitors the product/program/project from initiation through delivery, interfacing with customer
on technical and non-technical matters.
• Develops detailed work plans, schedules, project estimates, resource plans, budgets, and
status reports. Conducts project meetings and is responsible for project deliverables.
• Manages the integration of vendor tasks, and tracks and reviews vendor deliverables.

2. • May provide technical/analytical guidance to project team.
• Recommends/takes action to direct the analysis of and solution to problems.
• Experience in project management
• Experience in Workflow Management (Process Improvement, Process Management).
• Extensive experience in GAP analysis
• Extensive experience in creating documentation for projects and procedures
PROFESSIONAL EXPERIENCE
IMMACULATE CONCEPTION, ST. JUDE CATHOLIC CHURCHES 05/2014–present
1107 Frederick Hall Road, Bumpass, VA 23024-0128
Parish Secretary-Part-Time
• Working part time as a secretary for Saint Jude/Immaculate Conception Catholic Churchs in
Bumpass and Mineral Virginia.
• Takes all phone calls coming into the church.
• Edits the week bulletin used for both churchs.
• Enters collections into Diocesen PDS database.
• Prepares correspondence as need for Pastor.
• Manages inventory of office supplies and orders supplies when necessary.
• Orders liturgical supplies when requested by Pastor.
UNIVERSITY OF VIRGINIA MEDICAL CENTER 12/2010 – 09/2012
500 Ray C. Hunt Drive, Charlottesville, VA 22903
Applications Analyst (IT) & IDX Integration/Conversion Dept/Project Management
• Responsible for twenty interfaces loading data from IDX into TES and Claims Manager
• Analyzed and converted six 835 remittances from 4010 format to 5010 to run with limited
human contact on IDX. Currently have three more in progress.
• Work on call technical support for the IDX System every 4th
week.
• Provide technical support for billing and collections analysts and other analysts onsite.
• Utilized excel and power point software to conduct meetings and organize data for the
meetings.
COVENTRY HEALTH CARE 10/2007 – 03/2010
4300 Cox Road, Glen Allen, VA 23060
Business Analyst - Information Technology & IDX Integration/Conversion Dept
• Organize module meetings to review conversion activities throughout the project
• Conduct live meetings via conference calls weekly
• Created and updated forms in word and access database
• Update issue access database
• Convert successfully 100% referrals data from legacy system to IDX system
• Develop business requirements for signoff
• Develop test plans and access databases for validation
• Participate in cross-functional task forces to identify and document functional requirements,
work flow, information sources and distribution paths, and system specifications.
• Evaluate existing application products which could address client requirements and developed
recommendations where appropriate.
• Continued customer support after go live
• Experience with working under close deadlines ensuring project released on time.

3. • Ability to join forces with peers in both business and technical areas to deliver quality business
process solutions in line with corporate priorities.
• Software Development Life Cycle (SDLC) experience including Requirements gathering,
Specifications Analysis/Design, Testing and implementation.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the
requirements in a format that can be reviewed and understood by both technical and non-
technical people.
• Track project activities and ongoing project related issues.
• Carry out weekly module meetings identifying potential issues with application integration.
• Create and run DBMS SQL queries for reporting to keep project on time and task.
• Worked in close organization with the development team to develop the software from known
requirements.
• Worked in close coordination with the testing team in developing test plan and test cases from
functional and business requirements.
• Extensive experience in holding Joint Application Development (JAD) sessions.
• Extensive experience with forms, reports and letters systems and business intelligence.
• Extensive experience with excel and powerpoint to present information to clients during
meetings and for testing modules.
Projects:
• Preparing, Analyzing and Reviewing of Software and Business Requirement Documents,
including getting signoff on each phase of the project by the client.
• Conducted requirement gathering sessions, feasibility studies and Impact Analysis and
organized the software requirements in structured ways to track development.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the requirements in
a format that can be reviewed and understood by both technical and non-technical people.
DOMINION MEDICAL MANAGEMENT, Glen Allen, VA 01/2002 – 09/2007
Electronic Data Center Manager/Project Management Analyst
• Responsible for 250 interfaces bringing data in and out of the company on a daily basis.
• Responsible for monitoring and auditing all of these interfaces for accuracy
• Analyzed EDI activity and worked with field analysts to ensure accuracy of claims, filings and
payments.
• Documented all internal EDI processes.
• Facilitated new client interface EDI installations between programming and IT systems.
• Analyzed data interchange issues between client and data center to resolve issues and
implement solutions
• Gathered data for field BAs informed of solutions and implementation status
ERNST & YOUNG LLP, Vienna, VA 8/1991 – 10/2002
Delivery Manager/Project Management
• Effectively served learning needs of leading Big Four professional services firm as Delivery
Manager for industry education and Tax education
• Provided 50,000 learners’ health care, financial services and energy industry learning needs
• Fulfilled key role in learning organization transformation, resulting in realization of “A4” virtual
learning environment (anyone, any learning, any place, any time.)
• Utilized PeopleSoft and Business Objects to administrate and analyze the registration piece of
delivering the education for E&Y.

4. • As a power user of Business Objects, wrote custom reporting routines adopted across the
organization.
• Taught team building module in several classes.
1991 – Prior
Business Administrator, Technical Demonstrator/Trainer, Television Producer/Director
Successfully served in a variety of roles within teleproduction industry for leading industry players
including Robert Bosch Corp., Cablevision Systems Corp., and PBS network.
Utilized all MicroSoft Office Professional products in every position listed above.
Education
Three years of college in Telecommunications at Indiana State University, Terre Haute, IN.