1. PPPPATRICKATRICKATRICKATRICK GRASSY
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308 Tall Grass Dr., Lawrence, KS 66049 grassyclan@att.net mobile: 785.550.5159
STRATEGIC SALES PLANNING
A dynamic and hard-working individual with a passion for success and an award-winning track record of
achievement and demonstrated success driving revenue, while providing visionary leadership to operations
teams in competitive markets. Tenacious in acquiring and building new business, solidifying customer loyalty
and forging strong relationships with internal and external business partners.
KEY STRENGTHS
• Retail Store Operation
• Customer Service Excellence
• Teambuilding / Training
• P&L Management
• Inventory Management
• Merchandising
• Budgeting & Cost Control
• People Leadership
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
PRINT TIME INC - Kansas City, Missouri, 2013 to 2015
PROJECT MANAGER
• Intensive customer consultation and discovery
• Full and accurate order entry
• Organizational workflow oversight
• Coordination with vendors and supply-chain participants
• Provide direction and support to management and sales teams
• Maintain production control records
• Facilitate inter-departmental communication and planning
• Resolve customer issues promptly, professionally and assertively
Department exceeded revenue goals in 18 of 22 months
Department exceeded profitability goals in 21 of 22 months
FEDEX OFFICE - Lawrence, Kansas, 2008 to 2013
CENTER MANAGER
• Achieve company objectives for sales, profit performance and customer experience
• Oversee performance of spoke location in sales, profit and customer experience
• Monitor and direct sales teams in a team-selling capacity
• Interview, hire and train new staff members
OPERATIONS MANAGEMENT CUSTOMER SERVICE EXPERTISE STRATEGIC SALES PLANNING
KEY STRENGTHS
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

2. • Regularly evaluate staff efficiency and productivity and hold accountable to company standards
• Maintenance of fiscal reporting
• Ensure execution of bench-planning strategies
• Initiate disciplinary procedures up to, and including, termination
• Ensure total center compliance with company Standard Operating Procedures
• Ensure adherence and maintenance of federal and state safety requirements
• Schedule and conduct face-to-face sales calls, including cold calling
• Create and present value-added business solutions to prospective account targets
President’s Club Award 2010 and 2011 – Awarded to top 25 performing locations in the
country, requiring top-quartile performance in seven metric categories: Sales-to-Plan, Profit-
to-Plan, Customer Service scores, Internal Service Quality Index, Shipping scores and Turnover
Rate
FEDEX KINKOS – Overland Park, Kansas, 2005 to 2008
MANAGER OF CLIENT OPERATIONS
• Manage flagship production facility at headquarters of largest contracted account (Sprint)
• Apply contractual terms of contract, ensuring compliance with the client and suppliers while managing
pricing, brand integrity, invoicing and reporting
• Maintain consistent executive level communication in acting as primary liason between company and
contracted account
• Hire, train, evaluate staff to efficiently deliver highest level of customer service on consistent basis
President’s Club Award 2008 (see above)
Purple Promise Award 2008
Most Outstanding Operations Team Member, South Central Region 2006
KINKOS – Lawrence, Kansas, 1993 to 2005
INTERIM MANAGER, ASSISTANT MANAGER, COMMERCIAL BUSINESS REPRESENTATIVE, COURIER
• Shift supervision and schedule coordination
• Monitor and coach for adherence to all SOP in production and retail processes
• Interview applicants and lead in training
• Provide managerial feedback and insight on staff performance, including delivery of corrective actions
• Primary in-store sales contact for medium to large-size accounts to ensure revenue growth
Secured University of Kansas departmental accounts, fostering YOY growth and excellent
customer service scores, leading to exclusive contract
President’s Club Award 1995 (see above)
STUDIED VISUAL COMMUNICATIONS AT UNIVERSITY OF KANSAS
REFERENCES AVAILABLE UPON REQUEST