Chatbot interfaces

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Patrick Cullen

Use chatbots as a user interface for your application to improve the customer experience.

Software

Chatbot
Interfaces
Patrick Cullen
Senior Technical Architect
Web Engineering

• Listens in chat room
• Takes action
• Returns results
Chatbot 101

Development cost
command line chatbot website mobile app

Deploying updates
command line chatbot website mobile app

Push notifications
command line chatbot website mobile app

• Simple to develop
• Asynchronous notifications
• Integrates with team
Chatbot advantages

• Define a grammar
• Take action
• Return results
Chatbot design

<Action> <Type> <Parameters>
deploy app rutabaga
show cluster alpine
Define a grammar
Hello World

me: deploy app rutabaga
>POST http://api/deploy?app=rutabaga
Take action

me: deploy app rutabaga
>POST http://api/deploy?app=rutabaga
bot: deploying app rutabaga
bot: app rutabaga is running
Return results

• POST endpoint
• Integrate non-chat system
Webhooks

• Shorter commands
• Auto completion
• POST to webhook
Slash commands

• Define security groups
• Restrict commands
• Tokens on webhooks
Security

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