I have many years of experience in government, law, customer service, and sales.

1. Patricia C. DiRenzo 144 Anawan Road North Attleborough, MA 02760
508
695
0274
(h)
508
243
2775
(c)
tishdirenzo@gmail.com
Professional Summary
Over ten years of combined municipal, legal, and administration experience. Detail oriented with a
proven ability to work independently to maintain day-­to-­day operations. Highly skilled ability to multi task,
prioritize, analyze, and energize projects to their completion. Crafted in years of work experience, I
possess expert interpersonal, organizational, and written communication skills. Ability to organize,
recognize, and create work system processes in a changing environment. Skilled in coordinating the
multiple components of a project to completion in an ever-­changing environment. Utilizing technology and
effective risk management to increase production and control costs. Consistently met deadlines.
Excellent customer services skills. Proficient in Microsoft Office Suite: Word, Excel, Outlook, and
PowerPoint and continued education on new technologies.
Education
Roger Williams University 2015
BS Paralegal Stu dies & Certificate in Public Administration Management
Academic Business Development Experience
Roger Williams University Internship October 2015 to present
Coordinator, Professional Education Center
Works directly with the Assistant Dean of Professional Education and Employer Outreach & Engagement
to provide support and direction for Continuing Education instructors and students as it relates to the PEC
non-­credit courses.
Cultivate and build relationships with RWU staff and clients.
Assist with the implementation of PEC programs and workforce development activities.
Contribute to developing course offerings through research of target market and population
demographics.
Administer, coordinate, and assist with logistics of PEC and Workforce Development activities.
Maintain the necessary documentation for all projects, personnel, and volunteer files.
Organize filing systems, databases, process systems for PEC division.
Liaison between the Assistant Dean, the community, and staff as it relates to PEC’s projects and vision in
an ever-­changing environment.
Municipal Experience 2001 to 2015
Town of North Attleborough 2015, 2001-­2008
Customer Service Representative, Electric Department Temporary Assignment (2015)
Clerk to Finance Committee and Municipal Building Committee 2001-­2008
Town of Wrentham, Principal Clerk Board of Health 2012-­2014
Customer Service: Liaison between general public, public board/committee, and agents providing
guidance to local, state and/or federal regulations.
Assisted applicants to ensure compliance requirements and coordination of permit cycle.
Administration: Managed the day-­to-­day administrative tasks. Schedules all appointments for the health
agents. Provided the board/committee with background information and/or supporting documents in
preparation for scheduled public meetings and/or budget hearings.
Administers, coordinates, and assists with logistics of the Board/Committee directives.
Maintain the necessary documentation in accordance with State Open Meeting Law and/or other
State/Federal mandate.
Database administration for all licenses/applications, state reporting, accounting, and special systems.
Created procedures and practices for Board/Committee’s operations.

2. Patricia C. DiRenzo 144 Anawan Road North Attleborough, MA 02760
508
695
0274
(h)
508
243
2775
(c)
tishdirenzo@gmail.com
Communication: Crisis communication liaison between the Board, town counsel, media, and other town
departments.
Liaison between general public, personnel, and elected officials regarding Board/Committee directives,
town regulations, general municipal finance procedures, and scheduling of meetings.
Assist with the development, coordination, and management of partnerships with the town’s citizens and
elected officials.
Cultivate, foster, and build relationships with general public, state agencies, executive management, and
board/committee.
Processed all incoming correspondence and/or applications received in the office prioritizing and
determining its disposition.
Prepared responses for the board or committee's signature based on knowledge of their priorities, issues,
or legal obligations.
Responded to confidential and sensitive information with poise, tact, and diplomacy.
Documentation: Committee/Board Meetings: prepared, distributed reports, document preparation,
minutes, and other issued emanated from the Committee/Board;;
Reviewed and destroyed documentation for the Board of Selectmen in accordance to State Regulations.
Manages Board/Committee public meetings by preparing documentation and notification according to
local rules and State regulation, and executing the Board’s directives in accordance to law.
Coordinated RFP for proposed animal shelter and responded to inquiries in accordance with
Massachusetts General Laws.
Financial Analysis: worked independently in the administration of purchasing, payroll, inventory, and
financial analysis (tracking revenue) while maintaining a highly organized, efficient work environment.
Legal Experience
Law Offices of Deborah Kohl 2008 and 2015 internship
Workmen’s Compensation Practice: Worked independently to prepare and obtain records for workmen’s
compensation insurance reviews/appeals. Working knowledge of Time Matters. Take messages,
correspondence, and calendar appointments.
Sea Quest Partners, Ltd. 1992-­1994
Funds Recovery Corporation: Paralegal duties included worked independently in the filing in all state or
federal courts and/or agencies for the retrieval of abandoned property. Supervised and trained three
paralegals in the department. Special Projects and Legal Research.
Customer Service and Sales Experience
North Attleborough Electric Department (Temporary Assignment) April 2015 to August 2015
Resolves billing and service complaints/requests for service, refers grievances to designated departments
for investigation. Confers with customer by phone or in person to receive orders for service,
discontinuance, change of service, and the collection and processing of customer payments.
Macy’s Department Store, Sales Associate 2008 to May 2012
Skilled in customer service skills various departments including fine jewelry and created communication
system between department manager, vendors, and customers. Nominated for excellence award.
Municipal Committee and Professional Associations
North Attleborough By-­Law Study Committee Reappointed November 2014
Massachusetts, Rhode Island, & Federal Paralegal Association student member
North Attleborough Municipal Building Committee 2008