1. Patricia D. Steckenrider
2559 Deer Run Rd
Metropolis, IL 62960
618-638-8714 trish.steckenrider@gmail.com
OVERVIEW:
 Excellent communication and interpersonal skills
 Strong customer service experience
 Excel in training, mentoring, and on-going management
 Driven to exceed personal and group objectives
PROFESSIONAL EXPERIENCE
Revenue Manager, Choice Hotels International
September 2014 – July 2015
 Oversaw the Revenue and RevPAR growth of a 16 Hotel Portfolio
 Designed and implemented revenue strategies utilizing multiple distribution channels to achieve Year over
Year and/or budgeted revenue growth
 Increased revenue for total portfolio on average by over $300,000 per month
 Increased RevPAR Growth for total portfolio an average of 30% per month
 Assisted properties with Guest Satisfaction Score Improvement in an effort to increase revenue
 Educated property on effective sales strategies in an effort to increase Occupancy and base business to
allow great BAR rate growth
 Monitored and adjusted inventory allocations to third party and opaque channels to ensure profitability of
the hotel and increased ADR
 Assisted the International Team with a full review, analysis and recommendations for a property in Australia
Director of Sales & Marketing, Courtyard by Marriott Paducah, KY
August 2012 – September 2014
 Created and managed all sales and marketing strategies and plans
 Increased year over year revenue by 6% in a two year time frame
 Forecasted occupancy, ADR and RevPAR on a weekly, monthly and yearly basis with 90% accuracy
 Negotiated and maintained all corporate agreements increasing ADR by 4.8% for the LNR segment
 Promoted community top of mind awareness by participating in various local events & organizations
 Maintained and managed all e-commerce and social media outlets
General Manager, Hampton Inn & Suites Paducah, KY
March 2012 – August 2012
 Oversaw day to day hotel operations of a 108 room property
 Managed all human resource issues and duties of over 40 employees
 Fulfilled role of Revenue Manager by monitoring rates and inventory on a daily basis and adjusting
accordingly based on demand consistently achieving growth in ADR and RevPAR
 Continued to perform the role of Director of Sales by contacting and securing all group and corporate
business at the property level
 Initiated and implemented training for employees
 Created and implemented strategies to increase guest satisfaction and repeat visitors securing the
property’s placement in the top 10% of all Hampton Inn & Suites nationwide
Director of Sales & Marketing, Hampton Inn & Suites Paducah, KY
January 2010 – March 2012
 Introduced successful sales and marketing plans increasing year over year revenues by 5 – 7% annually
 Successfully served as property revenue manager monitoring rates, inventory and selling channels to
achieve unprecedented budgetary success for the property exceeding $3 Million annually
 Increased annual corporate sales through marketing and sales efforts by more than $60,000
 Created and maintained all internet and social media marketing for the property

2. Sales Executive, Harrah’s Casino and Hotel Metropolis, IL
August 2008 – January 2010
 Primarily focused on achieving revenue and gaming growth by securing more group business
 Increased motor coach count by 3% on a yearly basis
 Implemented the first ever New Year’s Day promotion targeting solely motor coach business and exceeded
over 50 coach arrivals in one day
 Represented Harrah’s at local and community events
 Represented Harrah’s at industry tradeshows to obtained more group business
 Conducted both telephone and in-person sales calls to obtain more business on a daily basis
Director of Tourism, Metropolis, IL
April 2007 – August 2008
 Introduced and implemented the first ever comprehensive marketing plan for the city of Metropolis
 Secured over $200,000 in grant funding within the first 6 months
 Oversaw an annual marketing budget of $160,000
 Created all advertising and secured proper media placement in order to achieve the highest return on
investment
 Wrote and distributed all media correspondence with a 95% placement record
 Organized or assisted in organizing, promoted and tracked success of all city-wide events with all seeing
considerable growth under my direction due to advertising placement and sponsorship creation
 Attended local, regional and national events to promote Metropolis tourism
EDUCATION
New York University, New York NY, 2007
Masters of Science – Tourism/Hospitality – Specialization in Destination Management/Strategic Marketing
Missouri State University, Springfield, MO, 2002
Bachelor of Fine Arts – Dance Studies & Performance
SKILLS
 Proficient in all Microsoft Office Programs
 Proficient in Online Reputation Management and Customer Service Training
 Experienced in Adobe Design Suite
 Experienced in working with Choice, Marriott, & Hilton PMS and GDS systems, Proficient in Rate Center and
OnQ
 Experienced working with city government as well as private businesses
 Experienced in working with local, regional and national trend reports including STR, Travel Click and Rate
Gain
ACCOLADES
 2011 Paducah Woman of Achievement Finalist
 Cum Laude Graduate of New York University
 2007 Tourism Leader of Tomorrow Recipient
 2012 Paducah Hospitality Association President