1. Patricia Adriana Sandoval
Laredo, TX • (956) 337-7570 • psandoval0604@gmail.com
PROFILE
Administrative and customer service manager with over 20 years of relevant experience. Proven record of
engaging employees in administrative goals and fulfilling departmental needs through time management,
interpersonal, and organizational skills. Possess significant exposure to a variety of functional areas, including
customer service, office management, billing. Ready to utilize previous experience to adapt to the critical needs of
any office.
Employee Management
Office Management
Customer Service
Reporting
Recordkeeping & Data Entry
Procurement
PROFESSIONAL EXPERIENCE
Davis Law Firm San Antonio, Texas 2013- Present
Call Center Director
Currently oversee a team of intake specialist for a personal injury law firm's call center. Responsible for keeping
employees on task, communicating customer service and retention goals, and conducting administrative tasks on
employees’ behalf.
• Contributed to the organizational training process for changes throughout the firm as it transitioned it's
law practices.
• Team has met or exceeded all company benchmarks for customer service standards, including response
time and satisfaction survey ratings.
• Intervene with customer calls in the event of escalation, and provide friendly assistance to both the
customer and support representative.
De Mott, McChesney, Curtright, Armandariz, LLP San Antonio 2001-2013
Senior Receptionist/Event Coordinator
Managed administrative duties for a medium-sized law firm, including vendor communications, procurement,
paperwork processing, and event planning. Left role on good terms to work at a larger organization in 2013.
• Fulfilled order requests for equipment and services, and prepared all necessary purchase orders and
documentation for accountant.
• Served as the main planner of events for employees, including team lunches, training activities, and
volunteer projects.
• Received guests at the front desk and assisted with answering questions, providing needed supplies, and
notifying employees of arrival.
TECHNOLOGY QUALIFICATIONS
Proficient in the use of Needles Case Management Software, INS Zoom, Paradocs, and Microsoft office. Skilled
in search engine optimization (SEO)
EDUCATION
Northwest Vista College 2008
Associate of Criminal Justice

2. VOLUNTEER SERVICE
Volunteer/Advocate, Hispanic Heritage Center, Event Coordinator for De Mott, McChesney, Curtright,
Armandariz, LLP
PERSONAL PROFILE
Certified in Finger Printing, 2012
Proficient in Spanish. (Reading, Writing, and Speaking)
Streamlined operations leading to an increase in efficiency of while gaining new clients.