1. June 2013 to February 2016
January 2005 to May 2006
May 1996 to July 1998
Patricia Mills
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. I also have experience in handling supervisor calls and had the
highest record for retaining customers as Retention Specialist. Highly motivated with a strong
attention to detail while working as flex Tier 2 as well as the years spent in the legal administrative
field. Highly effective team player.
The gaps in my employment are where I was on bed rest with my son during that pregnancy and I
wanted to spend his first few years at home with him and after my father had multiple strokes and
the diagnosis of Alzheimers, I quit my job to move back in and care for him until he passed in 2012.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Telecommunication skills
Adaptive team player
Opening/closing procedures
Knowledge of Microsfoft Outlook, Office
Suite, Power Point and Word.
Proofreading
Data entry skills
Report transcription
Excellent time management
Familiar with different Citrix and Adobe
platforms.
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned
tasks, working overtime as needed.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Valued member of Retention Team and I also mentored new or struggling employees in order
to help them achieve their full potential.
Work Experience
Sykes Enterprises
Customer Care Professional, Retention Specialist, Mentor, Flex Tier 2, Email Support
Denver, Colorado
*Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
*Created new processes and systems for increasing customer service satisfaction by establishing
department calendar and follow up calls or emails.
*Developed highly empathetic client relationships amidst problem solving and working on resolving
customer complaints.Kept abreast of rapidly evolving technology.
*Assisted customers in finding out-of-stock items.
*Recommended, selected and helped locate merchandise based on customer needs and
desires.Communicated all merchandise needs or issues to appropriate supervisors.
Warren Scoville Law Office
Legal secretary/ Paralegal
London, Kentucky
Performed many duties including: preparing pleadings, organizing filing systems, legal research for
pending cases, putting together case for trial presentation, interviewing witnesses & clients, dictation,
and meeting and discussing cases with clients.
Bledsoe & Bryson, PSC
110 Jackson Hill Road, Manchester, Kentucky 40962 - 606-599-9997 (H) - 606-813-1244 (C) - paris40962@gmail.com

2. 1989
1989
Legal Secretary / Paralegal
London, Kentucky
Performed many duties including: preparing pleadings, organizing filing systems, legal research for
pending cases, putting together case for trial presentation, interviewing witnesses & clients, dictation,
and meeting and discussing cases with clients, completing title searches.
Educational Background
Spencerian College
Associate of Arts: Marketing/ Mercandising
Louisville, Kentucky, United States
University of Kentucky
Psychology
Lexington, Kentucky, 40962
Clay County High School
High School Diploma: College preparatory
Manchester, Kentucky, United States
Member of Gifted & Talented program
Took advanced level courses
Majorette
Member Future Business Leaders of America
Graduated top 10% of my class.
KentuckyBar Association CLE Program
Took multiple (CLE) Continuing Legal Education courses for paralegal work in title searches and
personal injury law