1. P A T R I C I A L A B O R A
4892 Jessica Suzanne Drive Morrow, Ohio 45152
Cell 740-334-1126, patricialabora@yahoo.com
Regional Sales Manager
I am a strong analytical and business minded manager that strives for success, rejects average and aims for excellence
in all that I do. I am looking for a position in the health care retail field where I can use my customer service,
leadership and talent management skills to maximize quality, service and results.
Key Skills
Operations Management
Teambuilding & Supervision
Staff Development & Training
ABO and NCLE Certified 184933
Report & Document Preparation
Spreadsheet & Database Creation
Payroll & Human Resources
Recruiting and Networking
Passionate Leader
Territory Captain
Inventory Management
Coaching and Developing
Experience
Thom a and Sutton Eye Care Cincinnati, Ohio February 2016-Pres ent_________________
District Operations Manager
Lead and inspire team to execute regional operations in order to provide for an exception al m edical
patient experien ce in our offices. Focusing on patient experien ce by growing, strengt hening, and
retaining patient relationships while leading and developing a great team . Coaching the team on
lifestyle selling to m ake sure that all eye care needs are m eet with each pa tient. Holding team
account abl e for their results by utilizing tools that I developed to help them achieve their goals.
Recruitin g, hiring, network and training a team with a success ful bench daily. Achievem ents year to
date up 2.1 m illion dollars in Sales from LY, Achieved sales plan every m onth by 10% or higher.
Internals have m ore than doubled by focusing on patient care and not a num ber. Hired 9 people and
prom oted 4 to m anagem ent. Project Manner for the Blue Ash office rem odel.
Sears Optical Columbus, Ohio June 2014-November 2015 ______________________
Regional Sales Manager, Luxottica Retail North America
I am a passionate leader that is leading the #1 Region in the USA for the Brand ytd in 2015. We are
currently third in the brand ytd. The results are linked to the behaviors that I have helped my team change
in the past year and half. I Was the Market Manager for the Region from June 2014 to June 2015 when
promoted to Regional Manager. I am a recent graduate of the FMIT program and finished with strong
performance during the 6 weeks and have continued to get the results based on coaching to the behaviors and
utilizing the company tools. I am also the insurance captain for the Midwest territory and mentor to fellow
RSM and RVP on vision insurance. I believe that to have great success you must have the right talent to
get you there. I have over 12 years experience of multi store leadership.
America’s Best NVI Hilliard, Ohio November 2010-June 2014
Area Manager/Dual Licensed Optician SC.11983
Drive results, recruiting, store opening coordinator, coach, inventory management, leader and trainer for the district.
I have eight stores that report to me on a daily basis coaching to behaviors and results. Results: always top three in
results for the district since December 2010, Presenter at OAA Leadership Conference 2013 representing NVI. I was recognized as
NVI’s top leaders in September 2012 at Leadership Conference. Provide feedback to CEO of NVI and AC Lens in reference to Best
Contacts. In October 2013 achieve one million dollar in sales. I was a speaker and exhibitor at the OAA conference in September
2013. GM of the year first runner up volume class 1million to 1.24 million 2013
Wal-Mart Columbus, Ohio March 2010 - November 2010_____________________________

2. Vision Center Manager/Multi Store Vision Center Manager
I took over a store that was down over 50% to plan to be only down 7% on the year in 2010 by partnering with
store manager, community outreach program and created the back to school program for Wal-Mart vision centers in
Columbus. Area Manager for the Columbus market while I was vision center manager of two stores. Results: the
South High Street Store made over 6,000 over budget in profit for the store in 2010 from 2000-2009 was negative profit.
Lens Crafters Columbus, Ohio November 2008 - February 2010______________________________
General Manager/Eye Med Captain / Multi Store Manager
Achieved the three key results, insurance liaison for the great lakes states, hiring top talent for the district, Multi-Unit
Manager and Coach Results: In 2009 increased sales by 38% at the Sawmill location, achieved 45% increase for the year at Tuttle
location, created a Community outreach program for increase in customer count, meeting and event coordinator for Eye Med and One
Sight Foundation, achieved the highest volume in One Sight contributions
Bath and Body Works Heath, Ohio October 1998- 2008______________________________________
Sales Associate/Store Manager/Acting DM of 11 stores
Sales manager, Customer Service Manager, District Recruiter, feedback to VP of company, District Coach
Results: achieved sales plan in 2006 and 2007, magazine coordinator, Created current theme feedback to VP and CEO, top talent
manager for the district, created “The Perfect Christmas” customer satisfaction survey, restage project coordinator
Education
The Ohio State University Graduated June 2002
Bachelor of Science
Major in Dietetics and Nutrition
Columbus State College
Diet Technician Program 2005