1. PATRICIA GRAHAM
5874 Simone Drive, Stone Mountain, Georgia 30087 C: 6787545231 patriciagraham68@comcast.net
PROFESSIONAL SUMMARY
I am seeking employment with a company where I can grow professionally and personally also use my current
knowledge and experience as well as learn new skills. I also have 12 years of experience in the medical
industry. Highly motivated and well organized in a corporate office setting, detailed oriented in problem
solving and assisting manager with daily office functions.
SKILLS
Exceptional Communication skills Team oriented
Ability to edit, write and gather research material. Train new and current employees on new processes.
Write standard of operations processes. Analytical.
Team leader. Leadership skills.
Knowledge of Diagnostic and Statistical Manual of Microsoft office.
Mental Disorders. Utilization of office equipment.
BFrame & Titanium systems Assistant to manager.
Created departments first manual for rehabilitation
process including training and development.
WORK HISTORY
Correspondence Specialist, 07/2009 to Current
Financial Asset management Systems – Tucker, GA
Process clients documents for the US Department of Education.
Receive calls as Special Assistance unit for escalated calls from clients.
Process incarcerations by verifying the client is incarcerated by accessing official websites.
Receive and process disputes sent by clients by obtaining promissory notes from US Department of
Education.
Post misdirected payments and post dated checks to clients accounts for processing.
Assist upper management with writing standard operations processes for department.
Process administrative wage garnishment documents for client hearings.
Receive and process original death certifications of deceased clients by accessing credible vital records site.
Process clients employment verification by confirming the client is and currently employed with company
information provided.
Train new employees on multiple recovery systems.
Rehabilitation Specialist, 07/2014 to Current
Financial Asset management Systems – Tucker, GA 30084
Process inbound electronic documents submitted by clients via email, fax or online defaulted recovery
assistance website.
Process documents pertaining to complaints or general inquiry by clients rehabbing accounts and provide a
response to the clients by chosen method of communications.
Annotate clients information account in company recovery system and a confirmation letter is sent.
Act as a liaison between management and staff regarding issues with the clients rehabilitation documents.
Monitor and respond to issue reports regarding clients rehabilitation account.
Submit all clients information electronically and forward hard copy documents to US Department of
Education for further processing.
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2. EDUCATION
Bachelor of Arts: Industrial Organizational Psychology, Current
Argosy University - Atlanta, GA
Diploma: Cosmetology, 2008
Dekalb Technical College - Clarkston, GA
Diploma: Medical Assisting, 1991
National Education Center - Atlanta, GA
Diploma: Marketing Specialist, 1989
Atlanta Area Technical College - Atlanta, GA